Analyzing 9,863,3979.9M ReviewsFor 27,77127.8K Experts

Experts Reviews · Company report
Hicks Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Hicks Pest Control

Rossville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #9Position by Experts Score among all companies we track in this category. of 100 ant exterminators · 5.0★ from 107 Google reviews

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Report card

Percentile vs other ant exterminators (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hicks Pest Control is better than 100% of ant exterminators.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hicks Pest Control is better than 98% of ant exterminators.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hicks Pest Control is better than 99% of ant exterminators.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hicks Pest Control is better than 100% of ant exterminators.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hicks Pest Control is better than 100% of ant exterminators.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hicks Pest Control is better than —% of ant exterminators.–
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Reviews for your job

Customers hired Hicks Pest Control for 5 kinds of job.

Hicks Pest Control for general pest inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$56–$111
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “General pest inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#80 / 91
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “General pest inspection”

Andrew1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Hicks pest control did a outstanding job . Any unwanted pests inside and outside Hicks will take care of it. In addition great customer service and very professional. We will have been with Hicks Pest Control for 5 years. The Vaughns

Great priceGeneral pest inspection
Vernell7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Black owned and Memphis local I called him last year and haven’t seen a single insect since! Nice guy too; highly recommend

Great priceGeneral pest inspection
Dan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Excellent communication, thorough service, exceptional value.

Great priceSpider exterminationGeneral pest inspection
Sharee7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Corey was informative, personable and the price was very reasonable. He also didn’t try to upsell me on services not needed. Thanks Corey!

Hornet & wasp exterminationMosquito exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
JLocal Guide · 54 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mr. Corey is always professional and shows extreme respect for my property! He is prompt with my appointments, which lets me know he respecs my time. He is very knowledgeable about all the "creepy crawlers" he finds on my property and he knows how to treat my home without harming my fur baby! He offers the BEST service, I wish I could give him 10 stars!

Ant exterminationGeneral pest inspectionSpider extermination+ Responsiveness+ Punctuality+ Quality
Tonisha5 years ago★★★★★

Rating only, no written review.

General pest inspectionSpider extermination+ Responsiveness+ Punctuality+ Quality

Price

$80-14% vs typical ant exterminators

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 78%Reasonable 22%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Spider extermination8$61–$144
General pest inspection6$56–$111
Hornet & wasp extermination6$58–$282
Mosquito extermination3$68–$119
Ant extermination3$66–$196

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