Pressure washing service · Boston, MA · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%71+5Craft & service penalty97−0.3Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#81 of 127 window cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 37%
4.9★★★★★696 Google reviews · 23 photos
98%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
HiCleaners offers pressure washing, gutter maintenance, and window cleaning services, with customers frequently citing punctuality, clear communication, and itemized pricing as positive aspects. The company maintains a 4.9 rating from 696 reviews, and the owner replies to 81% of them. However, lower-rated feedback highlights issues with incomplete work, such as uncleaned downspouts or scattered debris, along with complaints about rude staff behavior and last-minute scheduling changes.
Google rating: 4.9 out of 5 from 696 reviews (98% five-star).
Reviews on this page: 696 Google reviews (620 with written comments, 37 with photos).
Owner responses: the business replied to 81% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
HiCleanersWindow Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.HiCleaners: 96/100 on this factor. Category median: 97.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.HiCleaners: 95/100 on this factor. Category median: 97.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.HiCleaners: 97/100 on this factor. Category median: 99.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.HiCleaners: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.HiCleaners: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.HiCleaners: 71/100 on this factor. Category median: 85.B
71
Bar = this company · dark tick = category median.
Star ratings
696 Google reviews we collected
4.9of 5
5 stars68098%
4 stars81%
3 stars10%
2 stars10%
1 star61%
Praise vs complaints
Phrases our text analysis found in 620 written reviews
99%praise
Praise1,34699%
Complaints121%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price11737%
Reasonable19161%
Overpriced00%
Not sure52%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results37127%
Speed & response27520%
Staff & attitude25419%
Would recommend18914%
Price & value13710%
Communication1028%
Honesty & trust302%
What customers talk about
We read 620 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great experience with Hi Cleaners - professional, courteous, on-time (actually early with a courtesy phone call).”
“Hi cleaners arrived on time for their scheduled job.”
“Chris and Ruby from HiCleaners were courteous, professional, and did a great job of cleaning the gutters.”
“I highly recommend them if you need this type of service.”
“Unfortunately, I cannot recommend this company based on my experience.”
“They solicited me for a free estimate, which I agreed to.”
“My patio furniture was very expensive but was looking old and dirty but they brought it back to new.”
“Great communication, prompt and did a great job cleaning gutters and washing roof.”
“He worked very efficiently He was also a genuinely nice guy—friendly, communicative, and clearly takes pride in his work.”
People customers mention
Vasko21 reviews
Ruby12 reviews
Zack12 reviews
Chris11 reviews
Ivan11 reviews
Alexander7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired HiCleaners for 4 kinds of job. Pick one to see what they paid and said.
Mark2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Hi Cleaners are friendly, professional, and fast! We love working with them. They are even able to get up to our third floor roof without bringing large equipment over our septic.
Great priceRoof cleaning
Nuné8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Zach was awesome!! So quick and communicative. Second time using this company, they’re always great and scheduled quickly.
Reasonable price
Heather4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Great experience with Hi Cleaners - professional, courteous, on-time (actually early with a courtesy phone call). Estimate was itemized so we could clearly see prices for washing house, walkway, deck, balcony, window cleaning, etc.
Gary1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Shoutout to Bryan at HiCleaners for an outstanding gutter guard job. You can tell they take pride in their craftsmanship—every section is straight, secure, and well-fitted. Best of all, they did a thorough cleanup of the yard and driveway before packing up.
Lesley5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Hi cleaners arrived on time for their scheduled job.
Zach was professional and conscientious.I highly recommend their service services
Kishore1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Chris and Ruby from HiCleaners were courteous, professional, and did a great job of cleaning the gutters.
Hi Cleaners are friendly, professional, and fast! We love working with them. They are even able to get up to our third floor roof without bringing large equipment over our septic.
Price assessment: Great price
Services: Roof cleaning
Response from the owner · a day ago
Thank you for the awesome feedback Mark!
It was our pleasure performing gutter cleaning and roof washing services for your home!
Best regards,
Team HiCleaners
Nuné Martiros8 reviewsiTotal number of Google reviews Nuné has written across all businesses on Google Maps, not just this one.
Great experience with Hi Cleaners - professional, courteous, on-time (actually early with a courtesy phone call). Estimate was itemized so we could clearly see prices for washing house, walkway, deck, balcony, window cleaning, etc.
Thank you for the outstanding feedback Heather!
It was our absolute pleasure performing gutters cleaning, soft washing, window cleaning, pressure washing, roof washing, moss removal and exterior house washing services for your home!
Best regards,
Team HiCleaners
Gary Yee1 reviewiTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
Shoutout to Bryan at HiCleaners for an outstanding gutter guard job. You can tell they take pride in their craftsmanship—every section is straight, secure, and well-fitted. Best of all, they did a thorough cleanup of the yard and driveway before packing up.
Response from the owner · a week ago
Thank you for the amazing feedback Gary!
It was our pleasure performing gutter cleaning, roof washing & gutter guards installation services for your home!
Best regards,
Team HiCleaners
Lesley O5 reviewsiTotal number of Google reviews Lesley has written across all businesses on Google Maps, not just this one.
Excellent, prompt and courteous service. fully cleaned up after themselves.
Price assessment: Great price
Services: Roof cleaning, Service not listed
Response from the owner · 2 weeks ago
Thank you for the great feedback Juan!
It was our pleasure performing gutter cleaning and roof soft washing services for your home!
Best regards,
Team HiCleaners
George Montgomery7 reviewsiTotal number of Google reviews George has written across all businesses on Google Maps, not just this one.
Zach and his partner did a great job cleaning my gutters. Scheduling was simple. Quick response. They let me know they were coming. They did the work. Great price and service. I will defiantly use them again.
Price assessment: Great price
Response from the owner · 2 weeks ago
Thank you for the awesome feedback George!
It was our pleasure performing gutter cleaning services for your home!
Best regards,
Team HiCleaners
Brunno CaetanoLocal Guide · 12 reviewsiTotal number of Google reviews Brunno has written across all businesses on Google Maps, not just this one.
Best bang for your buck, super fast scheduling. Zach did a great job with the roof cleaning and it looks brand new! Highly recommend.
Price assessment: Great price
Services: Roof cleaning
Response from the owner · 2 weeks ago
Thank you for the awesome feedback Brunno!
It was our pleasure performing roof soft washing and roof moss removal services for your home!
Best regards,
Team HiCleaners
