Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
Customers frequently praise the salon for skilled hair coloring, particularly highlights, and attentive communication during services. Reviewers note the clean environment, reasonable pricing, and the owner's willingness to accommodate walk-ins or fix previous cuts. However, several low-star reviews describe a pattern of missed appointments where the salon was closed upon arrival and the owner failed to respond to calls or messages.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
52 Google reviews we collected
Phrases our text analysis found in 39 written reviews
What customers reported paying
Middle half of what 8 customers paid ($32–$74) · gold mark = category median.
How often each topic comes up in the written reviews
We read 39 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Sheri is super skilled at doing hair and very sweet and easy to talk to too!”
“I hope everything is okay with her, but due to this unprofessional encounter and waste of my time, I will be trying my luck elsewhere.”
“She does an amazing job every time and is so fun to talk with time goes by fast.”
“She was very nice and very communicative about the process.”
“Fantastic and fast with color!”
“The price is extremely reasonable, in my opinion, and we will be back in the future.”
“She’s colored my hair for almost a year now, can’t recommend her enough 🩵”
“Sherryi is one of s kind top notch , always treats me with respect and is genuine, I don't have much hair but the work I have seen is incredible.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Highlights Cut & Color Salon for 3 kinds of job. Pick one to see what they paid and said.
Sheri is super skilled at doing hair and very sweet and easy to talk to too! Fantastic and fast with color!
I’ve been going to Sheri since moving up here and she always puts my hair back into shape! she is very welcoming, and definitely still has that jazz in her shears! i’d recommend Sheri in a heartbeat!
I had done my hair at home and had some areas that I couldn't get to how I wanted. Looked at different places, but don't offer walk-ins. Then I was able to find this place, walk in, and the owner, Sheri, was working with customers. I told her my situation and told me to wait for a bit while she finished up. I told…
Excellent haircut, customer service, and communication-the trifecta! The price is extremely reasonable, in my opinion, and we will be back in the future. Thank you Sheri!
She is amazing and did such a fantastic job!! She will be my main hair stylist from now on i love!! And he great personality 💙
Sheri was amazing, my hair came out so perfect and exactly the blonde I was looking for! She is a joy to be around and even brought her dog Blue to the appointment to keep company! Her new spot in Eastside mall is awesome! You can tell that she is so knowledgeable and enjoys what she does, thanks Sheri!!
| Job | Reviews | Category typical |
|---|---|---|
| Haircut | 17 | $45–$91 |
| Hairstyling | 5 | $58–$136 |
| Balayage | 2 | $246–$426 |
4.5 ★★★★★ 52 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I got a full head of highlights and it turned out phenomenal! Love how light she got my hair and the color is perfect!
Sheri is super skilled at doing hair and very sweet and easy to talk to too! Fantastic and fast with color!
Sheri took me in when all the other shops were closed, and gave me the best haircut I’ve ever gotten! Choose Sheri for your next appointment!
I’ve been going to Sheri since moving up here and she always puts my hair back into shape! she is very welcoming, and definitely still has that jazz in her shears! i’d recommend Sheri in a heartbeat!
I had done my hair at home and had some areas that I couldn't get to how I wanted. Looked at different places, but don't offer walk-ins. Then I was able to find this place, walk in, and the owner, Sheri, was working with customers. I told her my situation and told me to wait for a bit while she finished up. I told her my idea, and she was able to fix it how I wanted it. She talked me through. the process of what I did and how she was able to correct it. She was very nice and very communicative about the process. I highly recommend going here. She is hidden inside the Eastside Marketplace, just past the bathrooms in the long corridor, she would be the last door to the left.
We enjoy having Sheri cut our family's hair. She does an amazing job every time and is so fun to talk with time goes by fast. I like being able to book online and Sheri communicates quickly. Very nice clean salon and we love having Blue keep us company! Definitely recommend! Thanks Sheri!
Great haircut and trim every time! Down to earth, and I love blue
Excellent haircut, customer service, and communication-the trifecta! The price is extremely reasonable, in my opinion, and we will be back in the future. Thank you Sheri!
She was a no show for me. Appointment approved the day before online but when I showed up the door was locked with lights off, called then sent a text stating I was here, never answered. Then I saw a note in the door saying to message another number which this person did answer and said she was covering for walk ins ( I made an appointment) but they was unavailable to come. I read a review that this happened to someone else but due to all the other positive reviews I didn’t expect it. Communication is key, I hate leaving a negative review but I do feel it’s important to give others a heads up and hopefully the business can continue to improve from negative experiences.
She is amazing and did such a fantastic job!! She will be my main hair stylist from now on i love!! And he great personality 💙
Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
