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Highline Customs

Auto window tinting service · Portland, OR · reviewed since 2010

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%44+3.1Craft & service penalty97−0.3Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#50 of 73 window tinting servicesPosition by Experts Score among all companies we track in this category. · better than 32%
4.9 ★★★★★ 1,049 Google reviews · 23 photos
97%five-star reviews
4.93★last 12 monthsAverage stars on reviews from the last 12 months only.
0.7%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
34%reviews answered by the owner
Oct 2026latest review

Highline Customs at a glance

Google reviewers rate Highline Customs 4.9 out of 5 based on 1049 reviews. Customers frequently praise the shop for professional installation, fair pricing, and a comfortable waiting area with amenities like a kids room. Recurring themes include efficient scheduling, helpful staff who answer technical questions, and long-term customer loyalty spanning many years. While most experiences are positive, lower-rated reviews cite issues with post-installation communication, discrepancies between quoted and final prices, and dissatisfaction with warranty claim handling for tint defects.

  • Google rating: 4.9 out of 5 from 1,049 reviews (97% five-star).
  • Reviews on this page: 1,049 Google reviews (870 with written comments, 77 with photos).
  • Owner responses: the business replied to 34% of reviews.
  • Most recent review: October 21, 2026.
  • Service: Window Tinting Service serving Portland, Oregon.

Data from Google, last updated October 26, 2026.

Score profile vs other window tinting services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

Satisfaction93Reliability94Craft & service97Value100Momentum100Replies to reviews44Satisfaction: 93 (median 95)Reliability: 94 (median 93)Craft & service: 97 (median 100)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 44 (median 86)
Highline CustomsWindow Tinting Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Highline Customs: 93/100 on this factor. Category median: 95.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Highline Customs: 94/100 on this factor. Category median: 93.A
94
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Highline Customs: 97/100 on this factor. Category median: 100.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Highline Customs: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Highline Customs: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Highline Customs: 44/100 on this factor. Category median: 86.C
44

Bar = this company · dark tick = category median.

Star ratings

1,049 Google reviews we collected

  • 5 stars1,01597%
  • 4 stars162%
  • 3 stars40%
  • 2 stars40%
  • 1 star101%

Praise vs complaints

Phrases our text analysis found in 870 written reviews

  • Praise1,60998%
  • Complaints322%

Topic share

How often each topic comes up in the written reviews

  • Quality & results43627%
  • Staff & attitude32820%
  • Would recommend27617%
  • Speed & response27117%
  • Price & value19712%
  • Communication795%
  • Honesty & trust543%

What customers talk about

We read 870 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “I greatly appreciate their honesty and attention to detail!”
    “Absolutely the WORST MISTAKE I have made was doing business with them.”
  • “Highline Customs was able to fit me in on a Monday, match the tint and get me out quickly and professionally.”
    “…just pull it off and refund your money", which he promptly did in an unprofessional hmph.…”
  • “I’m a OCD car guy and I highly recommend them for any car ppf, tint or detail.”
    “Also - if you do go here I highly recommend you do a interior inspection too!”
  • “Finished right on time, initial look of the completed work is very positive, clear instructions on care for first few days”
    “No fuss, no upsell, no delays, no problems and the tint was absolutely perfect.”
  • “No hassle, great products, fair pricing, super professional work.”
    “They are a little pricey, but I think you get what you pay for.”
  • “He was super professional, friendly, easily answered my questions, and explained the process, before he took my car back.”
    “The main reason for the 1 star is lack of communication.”
  • “During the planning process they were honest about which parts of the car would most benefit from protection and which areas might not be worth the in…”

People customers mention

  • Eric 30 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Highline Customs for 7 kinds of job. Pick one to see what they paid and said.

Recent reviews

DonnaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Everything was excellent from the informative information to the customer service provided in the shop. Very pleased.

Customer photo from Donna's review
Darrick's5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Huge shoutout to Highline Customs 🙏🏼 After my Audi was broken into, I needed to have the window tint replaced. I reached out to Highline Customs, and Eric ended up replacing the tint completely free of charge. Eric told me he didn’t feel right profiting off someone else’s misfortune. That honestly meant a lot to…

Travis4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Needed a tint job done on my vehicle to match some previous tint. Highline Customs was able to fit me in on a Monday, match the tint and get me out quickly and professionally. Nice price, great service, and nicely done! I know where I will be taking my next car for a tint service. Thanks again!

j5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I can’t say enough good things about Eric and his team. They went above and beyond my expectations with installing PPF on my car. There attention to detail is superior. They truly care about their workmanship to ensure it looks the best. I’m a OCD car guy and I highly recommend them for any car ppf, tint or detail.

Chelsea2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I brought a new car here for full front PPF and window tint. During the planning process they were honest about which parts of the car would most benefit from protection and which areas might not be worth the investment for my car. They also ended up using less PPF than they originally anticipated and lowered the…

JesseLocal Guide · 103 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Highline is the best around. Just had my front window done. They did great work on my side front windows years ago and still no issues. Even matched the tints to my factory rear passenger windows. Now that the car is complete it looks so dialed in. You pay for what you get at Highline, quality. Thanks guys.

Photos

Customer reviews

4.9 ★★★★★ 1,049 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Donna DrakeLocal Guide · 16 reviewsTotal number of Google reviews Donna has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Everything was excellent from the informative information to the customer service provided in the shop. Very pleased.

Darrick's Adventures5 reviewsTotal number of Google reviews Darrick's has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Huge shoutout to Highline Customs 🙏🏼 After my Audi was broken into, I needed to have the window tint replaced. I reached out to Highline Customs, and Eric ended up replacing the tint completely free of charge. Eric told me he didn’t feel right profiting off someone else’s misfortune. That honestly meant a lot to me. In a world where businesses are always looking for the next dollar, it’s refreshing to come across someone who genuinely cares about people. Not only did they take care of me, but they matched the new tint to the rest of my windows perfectly. You can’t even tell that one window was replaced. The tint looks great, the service was amazing, and I couldn’t recommend these guys enough. If you need tint, GO SEE HIGHLINE CUSTOMS. Thank you, Eric, for looking out! 🙏🏼

Response from the owner · 2 weeks ago

I really appreciate your review and you nailed it…. small business shouldn’t always be about the money. We need to remember are customers are the reason we have a shop to begin with. We have been in business for 22 years this year , my brothers and I were just kids when we started Highline. I want to take this opportunity to thank all of you for your support. I’m really glad I was able to make a bad situation into a positive one. I can’t change the fact your car was broken in to but I want you to know there’s still good people out there. If you ever need window tinting or paint protection you know where to find us.

Travis Waldroop4 reviewsTotal number of Google reviews Travis has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Needed a tint job done on my vehicle to match some previous tint. Highline Customs was able to fit me in on a Monday, match the tint and get me out quickly and professionally. Nice price, great service, and nicely done! I know where I will be taking my next car for a tint service. Thanks again!

Response from the owner · 2 weeks ago

Thank you for your business and taking the time to share your experience. I hope we exceeded your expectations

j gibson5 reviewsTotal number of Google reviews j has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I can’t say enough good things about Eric and his team. They went above and beyond my expectations with installing PPF on my car. There attention to detail is superior. They truly care about their workmanship to ensure it looks the best. I’m a OCD car guy and I highly recommend them for any car ppf, tint or detail.

Chelsea J2 reviewsTotal number of Google reviews Chelsea has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I brought a new car here for full front PPF and window tint. During the planning process they were honest about which parts of the car would most benefit from protection and which areas might not be worth the investment for my car. They also ended up using less PPF than they originally anticipated and lowered the cost for me without asking. I greatly appreciate their honesty and attention to detail!

Jesse Muñiz CharlestreamLocal Guide · 103 reviewsTotal number of Google reviews Jesse has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Highline is the best around. Just had my front window done. They did great work on my side front windows years ago and still no issues. Even matched the tints to my factory rear passenger windows. Now that the car is complete it looks so dialed in. You pay for what you get at Highline, quality. Thanks guys.

Jake HallahanLocal Guide · 49 reviewsTotal number of Google reviews Jake has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Best value and tints in town! Thanks guys!

The Nystroms2 reviewsTotal number of Google reviews The has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Finished right on time, initial look of the completed work is very positive, clear instructions on care for first few days

Charles Hanset5 reviewsTotal number of Google reviews Charles has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I recently had Highline Customs install PPF and window tint on my 2026 Corvette, and I couldn't be more impressed with the results. I'm extremely picky when it comes to my Corvette and pay close attention to every detail, so choosing the right shop was important to me. Highline Customs exceeded my expectations in every way. The paint protection film was installed flawlessly, with exceptional attention to detail, and the window tint came out perfect. The team was professional, knowledgeable, and took the time to make sure everything was done to the highest standard. They treated my car with the care and respect it deserves, which gave me complete confidence throughout the process. If you're looking for a shop that takes pride in their work and delivers top-quality results, I highly recommend Highline Customs. I'll definitely be returning for future work.

JustinLocal Guide · 82 reviewsTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They do decent tint but they say they have a lifetime warranty but wont actually stand up to that and if your tint bubbles or fades even after only 2-3 years they will insist on charging you for the fix.

Highline Customs on Google Maps →

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