iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%93+22.5Value 14%81+11.5Replies to reviews 7%78+5.5Craft & service penalty97−0.3Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#24 of 56 home buildersiPosition by Experts Score among all companies we track in this category. · better than 58%
5.0★★★★★90 Google reviews · 24 photos
97%five-star reviews
4.87★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate HillHouse Renovation five out of five stars based on ninety reviews, with the owner responding to eighty-six percent of feedback. Clients frequently cite punctuality, clear communication, and reasonable pricing as key positives, noting that crews handle bathroom, basement, and kitchen remodels with professional cleanup and attention to detail. However, a recurring criticism in lower-rated reviews involves extended project timelines and workmanship issues that felt rushed or poorly planned despite satisfaction with the final results.
Google rating: 5.0 out of 5 from 90 reviews (97% five-star).
Reviews on this page: 90 Google reviews (88 with written comments, 15 with photos).
Owner responses: the business replied to 86% of reviews.
Most recent review: August 25, 2026.
Service: Home Builder serving O'Fallon, Missouri.
Data from Google, last updated November 11, 2026.
Score profile vs other home builders
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
HillHouse RenovationHome Builders median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.HillHouse Renovation: 94/100 on this factor. Category median: 88.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.HillHouse Renovation: 93/100 on this factor. Category median: 82.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.HillHouse Renovation: 97/100 on this factor. Category median: 89.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.HillHouse Renovation: 81/100 on this factor. Category median: 95.A
81
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.HillHouse Renovation: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.HillHouse Renovation: 78/100 on this factor. Category median: 81.B
78
Bar = this company · dark tick = category median.
Star ratings
90 Google reviews we collected
5.0of 5
5 stars8797%
4 stars22%
3 stars11%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 88 written reviews
97%praise
Praise19997%
Complaints63%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
93%fair
Great price321%
Reasonable1071%
Overpriced17%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4522%
Quality & results3618%
Would recommend3316%
Speed & response3216%
Communication2512%
Honesty & trust2010%
Price & value147%
What customers talk about
We read 88 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were very flexible with our requests and were helpful from start to finish.”
“House On a Hill did a great job finishing our basement and upgrading our laundry room!”
“He also damaged our brand-new cabinet and never mentioned it—we had to notice it ourselves and ask for a replacement.”
“We found Hillhouse a company of integrity and highly recommend consideration for your renovation project.”
“I honestly cannot recommend them enough!”
“The crews are good at what they do, prompt, professional, and always cleaned up at the end of every day.”
“Quality work done right the first time, and top notch communication.”
“They are reliable and trustworthy and very professional.”
“While Hillhouse wasn't the cheapest option we had, the quality of their work and the final outcome made it totally worth it.”
People customers mention
Tim21 reviews
Alena7 reviews
Joe3 reviews
Hillebrand3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired HillHouse Renovation for 8 kinds of job. Pick one to see what they paid and said.
Misniah3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
HillHouse Renovation finished our basement for us and we are very happy with the result! They were very flexible with our requests and were helpful from start to finish. Would recommend!
Eve2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
This company from start to finish was absolutely a dream. I would recommend them to anyone.
Reasonable priceRemodeling
Jim4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Hillhouse Renovation remodeled our master bathroom. Our new bathroom is beautiful and we love it. The Hillhouse Crew exceeded all expectations. Mike, Josh, Walker, Alena, and Tim were amazing to work with. The quality of work was excellent. As with any project all unforeseen issues that came up were resolved. We…
Reasonable priceRemodeling
Deb4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
House On a Hill did a great job finishing our basement and upgrading our laundry room! The crews are good at what they do, prompt, professional, and always cleaned up at the end of every day. Alena was very helpful with layout and helping us understand how something was going to look. Tim is a problem solver and…
Great priceInstall flooringHome repairsBuilding design
JacobLocal Guide · 60 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Stellar Job by tim and his team. Quality work done right the first time, and top notch communication. I will definitely be using Hillhouse for all of my Renovation needs, and I will be recommending them to all of my friends.
Brian1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Tim's team did a great job listening to what our needs were, coming back a second time and bouncing ideas that I hadn't thought of to make sure it was done right. We are very pleased with the results and would highly recommend !
We are pleased with the end result of our bathroom remodel—it’s a drastic, much-needed improvement over our original bathroom. However, the project took too long to complete, the work felt rushed and wasn’t well planned, and I observed more workmanship issues than expected.
Some details:
• We signed the contract in February, and the work wasn’t fully wrapped up until August. From the day demolition finally started until we had a functioning bathroom took about 5 weeks. We’ve had two previous bathroom remodels professionally done in the past; each took only about a week.
• The work always felt rushed and behind schedule. We typically only received a one-day notice before someone showed up, and we were stood up on multiple appointments, which was hugely inconvenient. Be prepared to work around their schedule.
• I had to get way more involved in this project than I should have, observing and reporting quality issues. We observed problems with crudely cut drywall openings around the light switches, bad caulk application, unsecured plumbing, an exhaust fan that wasn't installed correctly, and drill swarf and plastic burrs left on drilled holes.
• The electrician left a pile of scrap wire on the basement floor. He cut the old wiring but just left it in place (easily accessible). He installed the light fixture incorrectly (he installed it and left, but only half the fixture worked). He also damaged our brand-new cabinet and never mentioned it—we had to notice it ourselves and ask for a replacement.
We like the end result, but getting there took way too long, involved too many quality mistakes, and caused far too many headaches for the amount of money they charged us.
Price assessment: Overpriced
Services: Remodeling
Response from the owner · 2 months ago
Jared, thank you for acknowledging that you are pleased with the finished bathroom and that it is a “drastic, much-needed improvement” over the original space. Ultimately, delivering a finished project our clients are happy with is extremely important to us.
We also understand your frustration with the process. This project became considerably more involved than originally anticipated. Once demolition began, deteriorated subflooring was discovered, the toilet was relocated, walls and ceiling drywall required replacement, and additional windows were added to the project after construction began. Those windows required additional lead time and extended the overall calendar.
For some additional context regarding the timeline, active construction began May 20 and the bathroom was substantially completed by June 9. Our team returned June 23–24 to address remaining items, and again July 6–8 after the additional windows became available. The final cabinet replacement could not be completed until the backordered cabinet arrived in August. While the contract was signed in February, we don't believe it accurately represents the construction period to characterize this as six months of active bathroom remodeling.
That said, some of the frustrations you experienced were ours to own. There were scheduling and communication issues that should have been handled better, and our electrical subcontractor created several issues that required correction. Regardless of whether work is performed by a HillHouse craftsman or one of our subcontractors, we remain responsible for the completed project. We also recognize how multiple issues, even when corrected, can undermine a homeowner's confidence during construction.
We appreciate that you brought concerns to our attention and gave us the opportunity to address them. Remodeling an existing home can uncover conditions and create complications that aren't visible when a project begins, but it remains our responsibility to work through those issues and stand behind the finished product.
We're pleased that, despite the frustrations along the way, you are happy with the transformation of your bathroom. We take your feedback seriously and will use the experience to improve our scheduling, communication, subcontractor oversight, and quality-control processes going forward.
Misniah Haldaman3 reviewsiTotal number of Google reviews Misniah has written across all businesses on Google Maps, not just this one.
HillHouse Renovation finished our basement for us and we are very happy with the result! They were very flexible with our requests and were helpful from start to finish. Would recommend!
Price assessment: Reasonable price
Services: Home addition construction, Drywall repair
Response from the owner · 3 months ago
Hey Misniah...thanks for the kind words. I just now looked at the final photos and your basement looks really good. You are a great client and we really enjoyed working with you,
Eve Hinze2 reviewsiTotal number of Google reviews Eve has written across all businesses on Google Maps, not just this one.
This company from start to finish was absolutely a dream. I would recommend them to anyone.
Price assessment: Reasonable price
Services: Remodeling
Response from the owner · 3 months ago
Thanks for the great review Eve. I just looked at the before and after project photos and it's amazing to see the transformation. Thanks again. You're an awesome client.
Jim Cox4 reviewsiTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Hillhouse Renovation remodeled our master bathroom. Our new bathroom is beautiful and we love it. The Hillhouse Crew exceeded all expectations. Mike, Josh, Walker, Alena, and Tim were amazing to work with. The quality of work was excellent. As with any project all unforeseen issues that came up were resolved. We found Hillhouse a company of integrity and highly recommend consideration for your renovation project.
Price assessment: Reasonable price
Services: Remodeling
Response from the owner · 3 months ago
Your master bathroom really looks spectacular. I just now took a final look at the last project photos. Very classy and elegant. Taking out the tub makes the entire space look like it doubled in size. You've been a great client and we've enjoyed working with you.
Deb Michaels4 reviewsiTotal number of Google reviews Deb has written across all businesses on Google Maps, not just this one.
House On a Hill did a great job finishing our basement and upgrading our laundry room! The crews are good at what they do, prompt, professional, and always cleaned up at the end of every day. Alena was very helpful with layout and helping us understand how something was going to look. Tim is a problem solver and went above and beyond to make sure we were updated throughout the process and satisfied with the results. We are very happy customers!
Price assessment: Great price
Services: Install flooring, Home repairs, Building design, Paint indoors, Interior finishing, Remodeling, Drywall installation, Plumbing fixture installation, Drywall repair, Flooring
Response from the owner · 3 months ago
Thanks for the kind words Deb. We've completed numerous basements in Lake St. Louis and working with you was a lot of fun!
Jacob FlickLocal Guide · 60 reviewsiTotal number of Google reviews Jacob has written across all businesses on Google Maps, not just this one.
Stellar Job by tim and his team. Quality work done right the first time, and top notch communication. I will definitely be using Hillhouse for all of my Renovation needs, and I will be recommending them to all of my friends.
Price assessment: Reasonable price
Services: Install flooring, Home repairs, Interior finishing, Remodeling, Drywall installation, Plumbing fixture installation, Repair flooring, Kitchen remodeling, Service not listed
Response from the owner · 6 months ago
Thank you so much for the kind review and for sharing the photos of your finished kitchen. We truly appreciate it, especially since we didn’t have any photos for our records.
This was such a fun and unique project to be part of. Your vision for the 1960’s retro design, along with the carefully collected appliances and cabinetry, made the space truly one of a kind. It was a pleasure working with both you and your wife throughout the process, and we’re grateful you trusted us to help bring your design to life.
Thank you again for the opportunity and for being wonderful clients to work with.
Brian O'Mara1 reviewiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Tim's team did a great job listening to what our needs were, coming back a second time and bouncing ideas that I hadn't thought of to make sure it was done right. We are very pleased with the results and would highly recommend !
Response from the owner · 6 months ago
Brian...thanks for your kind words. We enjoyed working on your project. Please feel free to give us a call if you have any more ideas to bounce. :-)
Paul Garven4 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
We needed to have our 35 year old shower replaced. Our guys did a phenomenal job even confronted with a lopsided wall. Nothing phased them, they created a wonderful space for us and in the course of that became friends we will call time and time again. Best money we’ve spent in years.
Price assessment: Reasonable price
Sheri PoppLocal Guide · 12 reviewsiTotal number of Google reviews Sheri has written across all businesses on Google Maps, not just this one.
Our bathroom renovation turned out even better than we imagined! Hillhouse and their crews were a pleasure to work with. Tim helped design a bathroom layout that we would never have thought of - huge walk-in shower and an additional vanity. Alena communicated with us regularly and helped keep our project in line with our budget. Ivan and Mike worked hard and made sure everything was just how we wanted it. We highly recommend Hillhouse and will use them again for future projects at our home.
Services: Remodeling
Response from the owner · 8 months ago
Hey Sheri...thanks for the kind words and for uploading your photos. It's always amazing to see how a space can transform after a remodel. The low-entry shower is huge!
Kirke CastleLocal Guide · 17 reviewsiTotal number of Google reviews Kirke has written across all businesses on Google Maps, not just this one.
Hillhouse Renovation completely remodeled our main bathroom, and we're thrilled with how it turned out. Tim, the owner, is a bit of a perfectionist and stayed very involved to make sure every detail was just right. He communicated really well, especially when there were changes to the project scope or schedule. Ivan and John, who handled the day-to-day work, were very friendly and clearly knew their stuff. While Hillhouse wasn't the cheapest option we had, the quality of their work and the final outcome made it totally worth it.
Hey Kirke...thanks for the amazing review. All the project photos are coming to me now and the bathroom really pops now. Thank you for trusting us with your home.
