Bathroom remodeler · Castle Hills, TX · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Momentum penalty77−2.3Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#24 of 30 bathroom remodeling contractorsiPosition by Experts Score among all companies we track in this category. · better than 21%
4.9★★★★★158 Google reviews · 24 photos
96%five-star reviews
4.74★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Hillview Remodeling and Design, LLC 4.9 out of 5 based on 158 reviews, with the owner responding to all feedback. Customers frequently praise the company for professional craftsmanship, clear communication, punctuality, and reasonable pricing during bathroom, kitchen, and flooring projects. While most experiences are positive, a few low-star reviews cite unprofessional behavior and failure to honor warranty terms as recurring criticisms.
Google rating: 4.9 out of 5 from 158 reviews (96% five-star).
Reviews on this page: 158 Google reviews (134 with written comments, 11 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 14, 2026.
Service: Bathroom Remodeling Contractor serving Castle Hills, Texas.
Data from Google, last updated October 28, 2026.
Score profile vs other bathroom remodeling contractors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.
This companyBathroom Remodeling Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hillview Remodeling and Design, LLC: 88/100 on this factor. Category median: 94.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hillview Remodeling and Design, LLC: 80/100 on this factor. Category median: 93.A
80
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hillview Remodeling and Design, LLC: 99/100 on this factor. Category median: 97.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hillview Remodeling and Design, LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hillview Remodeling and Design, LLC: 77/100 on this factor. Category median: 100.B
77
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hillview Remodeling and Design, LLC: 100/100 on this factor. Category median: 91.A
100
Bar = this company · dark tick = category median.
Star ratings
158 Google reviews we collected
4.9of 5
5 stars15296%
4 stars21%
3 stars00%
2 stars21%
1 star21%
Praise vs complaints
Phrases our text analysis found in 134 written reviews
99%praise
Praise25099%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price556%
Reasonable444%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results6024%
Staff & attitude4819%
Would recommend3715%
Speed & response2912%
Price & value2811%
Communication2510%
Honesty & trust2510%
What customers talk about
We read 134 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We had such a great experience with this company remodeling our bathrooms!”
“The kitchen and bathroom work was done professionally, and I appreciate the attention to detail.”
“I would recommend them to anyone looking for quality kitchen or bathroom services!”
“Jacob Atchison was very prompt in giving us a detailed estimate on the work we wanted to have done.”
“Their work is above and beyond while still keeping the costs reasonable.”
“…g because they are experienced in many areas, the work is good, the communication is good, and they have proven that they will do what they contract t…”
“It’s important to be able to trust a company and its employees, and I trust Jacob, the owner, and his employees.”
People customers mention
Jacob15 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Hillview Remodeling and Design, LLC for 8 kinds of job. Pick one to see what they paid and said.
KK1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Great experience!
The kitchen and bathroom work was done professionally, and I appreciate the attention to detail. The team was helpful, and the results made a big difference. I would recommend them to anyone looking for quality kitchen or bathroom services!
Great priceKitchen countertop installationTile work installationBathroom remodeling
MMackinzie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We had such a great experience with this company remodeling our bathrooms! From start to finish, everyone was professional, friendly, and respectful of our home. They did a wonderful job, paid attention to the details, and the finished bathrooms look absolutely beautiful. We are so happy with how everything turned…
Bathroom remodeling
RRoderickLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★
Hillview Remodeling is an excellent company to deal with. They knew their stuff. They communicated clearly. There were no surprises. Just amazing craftsmanship and professionalism. I highly recommend Hillview Remodeling.
GGilbert1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Continue to be impressed with the quality of work and the timelines and fashion in which it occurs both inside and outside
Great priceTile work installationBathroom remodelingTile work replacement
CCarolyn8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Hillview Remodeling recently finished upgrading our kitchen. They did a fantastic job! Jacob Atchison was very prompt in giving us a detailed estimate on the work we wanted to have done. Every person that entered our home was courteous and respectful of our home. The job was completed in a timely manner and they…
Reasonable priceKitchen remodeling
CCatherine6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
Jacob and his team did an excellent job on our shower. We are very happy with the results and would definitely recommend Hillview Remodeling and Design.
Great experience!
The kitchen and bathroom work was done professionally, and I appreciate the attention to detail. The team was helpful, and the results made a big difference. I would recommend them to anyone looking for quality kitchen or bathroom services!
Price assessment: Great price
Services: Kitchen countertop installation, Tile work installation, Bathroom remodeling
Response from the owner · a week ago
Thank you for the great review! We're glad you were happy with our kitchen remodeling, bathroom renovation, and tile installation services. We appreciate your recommendation and trust in us!
M
Mackinzie Paxton1 reviewiTotal number of Google reviews Mackinzie has written across all businesses on Google Maps, not just this one.
We had such a great experience with this company remodeling our bathrooms! From start to finish, everyone was professional, friendly, and respectful of our home. They did a wonderful job, paid attention to the details, and the finished bathrooms look absolutely beautiful. We are so happy with how everything turned out! I would definitely recommend this company to anyone looking to have their home remodeled. Thank you for doing such a wonderful job!
Services: Bathroom remodeling
Response from the owner · 4 weeks ago
Thank you! It was a pleasure!
R
Roderick MurdockLocal Guide · 17 reviewsiTotal number of Google reviews Roderick has written across all businesses on Google Maps, not just this one.
Hillview Remodeling is an excellent company to deal with. They knew their stuff. They communicated clearly. There were no surprises. Just amazing craftsmanship and professionalism. I highly recommend Hillview Remodeling.
Response from the owner · a week ago
Thank you for the wonderful recommendation! We're glad you appreciated our clear communication, craftsmanship, and professional remodeling services. We truly value your trust in Hillview Remodeling!
G
Gilbert1 reviewiTotal number of Google reviews Gilbert has written across all businesses on Google Maps, not just this one.
Continue to be impressed with the quality of work and the timelines and fashion in which it occurs both inside and outside
Price assessment: Great price
Services: Tile work installation, Bathroom remodeling, Tile work replacement, Service not listed
Response from the owner · 2 months ago
Thank you for your kind words! We're thrilled you were impressed with our tile installation and bathroom remodeling services, as well as our quality workmanship and timely, professional service. We appreciate your support!
C
Carolyn Hall8 reviewsiTotal number of Google reviews Carolyn has written across all businesses on Google Maps, not just this one.
Hillview Remodeling recently finished upgrading our kitchen. They did a fantastic job! Jacob Atchison was very prompt in giving us a detailed estimate on the work we wanted to have done. Every person that entered our home was courteous and respectful of our home. The job was completed in a timely manner and they did an excellent job of cleaning up. Thank you so much for a great experience! I highly recommend Hillview Remodeling!
Price assessment: Reasonable price
Services: Kitchen remodeling
Response from the owner · 2 months ago
We're delighted you had a great kitchen remodeling experience and appreciated our fair pricing, clear communication, respectful team, and efficient service. Enjoy your new kitchen!
C
Catherine Garcia6 reviewsiTotal number of Google reviews Catherine has written across all businesses on Google Maps, not just this one.
Jacob and his team did an excellent job on our shower. We are very happy with the results and would definitely recommend Hillview Remodeling and Design.
Services: Bathroom remodeling
Response from the owner · Edited a year ago
Thank you so much, Catherine! I'm glad to hear you are very happy with your new shower. Jacob and our team always strive to deliver excellent results, and recommendations like yours mean the world to us!
E
E. D. MieschLocal Guide · 16 reviewsiTotal number of Google reviews E. has written across all businesses on Google Maps, not just this one.
In 2025, I hired Hillview Remodeling and Design, LLC to replace water damaged drywall. Since I was pleased with the work, I hired HR&D to demolish a tub surround, replace the backerboard, and retile it. I also hired them to refurbish two bathtubs. When this work was completed, I hired them to remove popcorn ceiling. This year, in 2026, I had some baseboards installed. I hired Hillview Remodeling to do this work because I knew that it would be well done; it was. I recommend Hillview Remodeling because they are experienced in many areas, the work is good, the communication is good, and they have proven that they will do what they contract to do, and they have made changes and adjustments when I asked. It’s important to be able to trust a company and its employees, and I trust Jacob, the owner, and his employees. Junior (Rodolfo) takes pride in his work, and as the lead, he makes certain that his colleagues perform to the company’s standards.
Price assessment: Reasonable price
Services: Tile work installation, Drywall installation, Service not listed
Response from the owner · 2 months ago
Thank you for trusting Hillview Remodeling with your projects over the years! We truly appreciate your continued confidence in our drywall installation, tile work, and remodeling services. It means a great deal to know our craftsmanship, communication, and dependable team have earned your trust.
D
Desmond “D or Des” WebbLocal Guide · 7 reviewsiTotal number of Google reviews Desmond has written across all businesses on Google Maps, not just this one.
They are fantastic! Due to a plumbing leak we needed to redo our shower/bath. We talked to 5 companies and by far Hillview was the best. They took out the never used bath tube and made brand new spacious shower. Excellent work, excellent employees, and an excellent price. Highly recommend.
Response from the owner · 6 months ago
Thank you Matt! Love it!
J
Jacob Brown6 reviewsiTotal number of Google reviews Jacob has written across all businesses on Google Maps, not just this one.
Over all it’s always an awesome choice choosing Hillview they’re truly great at what they do. They keep the houses that they are working on cleanly and have always been great with communication. Choosing Hillview is always the right choice!
