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HLS Tree Service

Tree service · Yucaipa, CA · reviewed since 2017

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%76+18.4Value 14%94+13.3Replies to reviews 7%84+5.9Craft & service penalty83−1.7Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#49 of 65 tree removal servicesPosition by Experts Score among all companies we track in this category. · better than 25%
4.8 ★★★★★ 119 Google reviews · 24 photos
94%five-star reviews
4.85★last 12 monthsAverage stars on reviews from the last 12 months only.
3.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
55%reviews answered by the owner
Oct 2026latest review

HLS Tree Service at a glance

Google reviewers rate HLS Tree Service 4.8 out of 5 stars based on 119 reviews, with the owner responding to 55% of them. Customers frequently praise the company for punctuality, professional communication, fair pricing, and thorough cleanup after tree trimming, removal, and landscaping projects. However, some low-star reviews criticize upselling practices, perceived overcharging, and instances where crews arrived late or failed to show up as scheduled.

  • Google rating: 4.8 out of 5 from 119 reviews (94% five-star).
  • Reviews on this page: 119 Google reviews (106 with written comments, 9 with photos).
  • Owner responses: the business replied to 55% of reviews.
  • Most recent review: October 24, 2026.
  • Service: Tree Removal Service serving Yucaipa, California.

Data from Google, last updated November 1, 2026.

Score profile vs other tree removal services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.

Satisfaction86Reliability76Craft & service83Value94Momentum100Replies to reviews84Satisfaction: 86 (median 95)Reliability: 76 (median 94)Craft & service: 83 (median 99)Value: 94 (median 100)Momentum: 100 (median 100)Replies to reviews: 84 (median 50)
HLS Tree ServiceTree Removal Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.HLS Tree Service: 86/100 on this factor. Category median: 95.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.HLS Tree Service: 76/100 on this factor. Category median: 94.B
76
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.HLS Tree Service: 83/100 on this factor. Category median: 99.A
83
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.HLS Tree Service: 94/100 on this factor. Category median: 100.A
94
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.HLS Tree Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.HLS Tree Service: 84/100 on this factor. Category median: 50.A
84

Bar = this company · dark tick = category median.

Star ratings

119 Google reviews we collected

  • 5 stars11294%
  • 4 stars22%
  • 3 stars00%
  • 2 stars00%
  • 1 star54%

Praise vs complaints

Phrases our text analysis found in 106 written reviews

  • Praise23298%
  • Complaints52%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price635%
  • Reasonable1059%
  • Overpriced16%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Quality & results5423%
  • Staff & attitude4820%
  • Speed & response4720%
  • Would recommend4017%
  • Price & value3214%
  • Honesty & trust104%
  • Communication63%

What customers talk about

We read 106 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “We had such a great experience with HLS Tree Service.”
  • “He is courteous and is understanding of the work you need.”
  • “I called them and they came the very next day to give us a estimate, the workers were very knowledgeable and did a beautiful job with our driveway.”
  • “My husband and I would recommend HLS tree service, landscape and Construction 100%.”
  • “Consistent good service for over 30 years and fair pricing.”
    “Them he gave me the quote and it was a ridiculous price.”
  • “Amazing service, fast, reliable, affordable and very professional.”
  • “He worked with our budget, was an excellent communicator.”

People customers mention

  • Hector 8 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired HLS Tree Service for 4 kinds of job. Pick one to see what they paid and said.

Recent reviews

David2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

I have been using Hector’s company for five years for tree trimming and shrub pruning. He is courteous and is understanding of the work you need. Tony has been my guy helping since the beginning. He is professional, friendly and does great work. Nice to see the same person each time.

Reasonable priceTree trimming & pruning
Darlene11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Our back slope was a mess with overgrown trees, inadequate watering system, leaking valves dead brush. Hector came out soon after I called; i appreciated that this company was licensed, bonded with great reviews. We agreed on a fair price. The team was punctual, professional but friendly. I really liked the foreman…

Reasonable priceTree trimming & pruningService not listed
Anna5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

My husband and I would recommend HLS tree service, landscape and Construction 100%. I called them and they came the very next day to give us a estimate, the workers were very knowledgeable and did a beautiful job with our driveway. I cannot say enough good things about them.

Customer photo from Anna's reviewCustomer photo from Anna's review
Great price
Kaleigh3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We had such a great experience with HLS Tree Service. Hector was amazing to work with from start to finish. He worked with our budget, was an excellent communicator. The entire process was smooth, and we truly have nothing but positive things to say about Hector and his team. We’re so happy with the results and will…

Reasonable priceService not listed
Christine2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Consistent good service for over 30 years and fair pricing. Quick responses to questions. I’ve been very happy with their service.

JulieLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We are very happy with their tree trimming services. Very professional and great communication.

Tree trimming & pruning

Photos

Customer reviews

4.8 ★★★★★ 119 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Adam Humlick3 reviewsTotal number of Google reviews Adam has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great job! Fast and friendly

Response from the owner · Edited 4 days ago

Adam, thanks for the kind words—glad to hear our crew was fast and friendly. We appreciate you choosing HLS Tree Service and hope we can help again anytime you need tree work.

David Klassen2 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have been using Hector’s company for five years for tree trimming and shrub pruning. He is courteous and is understanding of the work you need. Tony has been my guy helping since the beginning. He is professional, friendly and does great work. Nice to see the same person each time.

  • Price assessment: Reasonable price
  • Services: Tree trimming & pruning
Response from the owner · 11 months ago

Thank you, David always a pleasure trimming your trees in Rancho Cucamonga

Darlene Morgan11 reviewsTotal number of Google reviews Darlene has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Our back slope was a mess with overgrown trees, inadequate watering system, leaking valves dead brush. Hector came out soon after I called; i appreciated that this company was licensed, bonded with great reviews. We agreed on a fair price. The team was punctual, professional but friendly. I really liked the foreman Fernando who was great at listening to my requests with the utmost patience. Their work was impeccable, my pepper trees, lemon trees look great... best of all was the 15-30 ft pine tree...looked amazing when they trimmed. They upgraded my irrigation for better coverage. The team left my yard very clean and I appreciated the walk through at the end. I highly recommend HLS.

  • Price assessment: Reasonable price
  • Services: Tree trimming & pruning, Service not listed
Response from the owner · 2 months ago

Darlene, thank you so much for the kind review and for trusting HLS Tree Service with your back slope and irrigation issues. I’m glad Hector was able to get out quickly and that Fernando and the crew took the time to listen, stay professional, and leave everything looking great—from your pepper and lemon trees to that tall pine. We really appreciate the recommendation and are happy the walkthrough and clean-up made the whole experience feel complete.

Anna Alfano5 reviewsTotal number of Google reviews Anna has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My husband and I would recommend HLS tree service, landscape and Construction 100%. I called them and they came the very next day to give us a estimate, the workers were very knowledgeable and did a beautiful job with our driveway. I cannot say enough good things about them.

  • Price assessment: Great price
Response from the owner · 2 months ago

Anna Thank you!

Kaleigh Villagran3 reviewsTotal number of Google reviews Kaleigh has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had such a great experience with HLS Tree Service. Hector was amazing to work with from start to finish. He worked with our budget, was an excellent communicator. The entire process was smooth, and we truly have nothing but positive things to say about Hector and his team. We’re so happy with the results and will definitely be using HLS Tree Service again for future projects. Highly recommend!

  • Price assessment: Reasonable price
  • Services: Service not listed
Response from the owner · 2 months ago

Kaleigh, thank you so much for the kind words and recommendation. I’m really glad Hector and the team were able to work within your budget, keep communication clear, and make the whole process smooth. We truly appreciate your trust and look forward to helping with your future tree projects.

Raymond Garcia7 reviewsTotal number of Google reviews Raymond has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great Service. Removed a Bird of Paradise Palm tree.

  • Services: Tree stump removal, Tree removal
Response from the owner · Edited 3 months ago

Thanks, Raymond! I’m glad you had a great experience and that we could get that Bird of Paradise Palm tree removed quickly and cleanly. We really appreciate you taking the time to leave a review.

Christine Duong2 reviewsTotal number of Google reviews Christine has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Consistent good service for over 30 years and fair pricing. Quick responses to questions. I’ve been very happy with their service.

Response from the owner · 4 months ago

Thank you, Christine for being a loyal customer for many years and to your father as well thank you

Joe Bruno (Timberline Spartan)Local Guide · 21 reviewsTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Friendly, quality work, clean, and safe

Response from the owner · 6 months ago

Hi Joe, thank you for your comment and thank you for your business.!

Julie FordLocal Guide · 16 reviewsTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We are very happy with their tree trimming services. Very professional and great communication.

  • Services: Tree trimming & pruning
Response from the owner · 6 months ago

Thank you, Julie i’m glad you’re happy with all the landscape and Tree Service work and cement and rock work that we did for you

hazem Khalfallah (Hazem)1 reviewTotal number of Google reviews hazem has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Best services in the area free estimate for your landscaping project and tree services

  • Price assessment: Reasonable price
  • Services: Tree stump grinding, Tree stump removal
Response from the owner · 7 months ago

Thank you!

HLS Tree Service on Google Maps →

Business details