Gutter cleaning service · Rockford, IL · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%67+4.7Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#69 of 127 window cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 46%
5.0★★★★★126 Google reviews · 24 photos
97%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate HMC Exterior Solutions LLC five out of five stars based on 126 reviews. Customers frequently highlight punctual arrival, clear communication regarding schedules, and reasonable pricing for services including gutter cleaning, pressure washing, and window care. The business is noted for its professionalism, thoroughness, and quick response times to inquiries. No recurring criticisms appear in the provided excerpts, as all listed reviews are positive.
Google rating: 5.0 out of 5 from 126 reviews (97% five-star).
Reviews on this page: 126 Google reviews (113 with written comments, 6 with photos).
Owner responses: the business replied to 81% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
HMC Exterior Solutions LLCWindow Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.HMC Exterior Solutions LLC: 97/100 on this factor. Category median: 97.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.HMC Exterior Solutions LLC: 99/100 on this factor. Category median: 97.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.HMC Exterior Solutions LLC: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.HMC Exterior Solutions LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.HMC Exterior Solutions LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.HMC Exterior Solutions LLC: 67/100 on this factor. Category median: 85.B
67
Bar = this company · dark tick = category median.
Star ratings
126 Google reviews we collected
5.0of 5
5 stars12297%
4 stars43%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 113 written reviews
100%praise
Praise281100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price842%
Reasonable1053%
Overpriced00%
Not sure15%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results7025%
Speed & response5821%
Would recommend5118%
Staff & attitude4416%
Price & value3111%
Communication197%
Honesty & trust83%
What customers talk about
We read 113 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Had a great experience with the team at HMC from start to finish!”
“He did a great job- quickly scheduled and professional.”
“Would highly recommend for your exterior cleaning needs!”
“I was impressed with the outstanding customer service and professionalism I received.”
“Very communicative, reasonably priced and a great job!”
“Afterward, he took the time to explain what he found and provided additional details and recommendations I needed to know.”
“If you’re looking for someone reliable, professional, and thorough, give Kyle a call and schedule your service!”
People customers mention
Kyle21 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired HMC Exterior Solutions LLC for 1 kind of job. Pick one to see what they paid and said.
Patriot1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I was impressed with the outstanding customer service and professionalism I received. My gutters are clean and happy and Kyle took extra care to make sure none of the leaves and dirt were left on my porch and walkway. 5 stars and I highly recommend.
Emily9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Had a great experience with the team at HMC from start to finish! Would highly recommend for your exterior cleaning needs!
Jay9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Full house and roof wash. What a huge difference! Place looks amazing! Local and Family owned. Would definitely recommend HMC!!
Great pricePower/pressure washing
ValerieLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I highly recommend Kyle and his business! I initially hired him for gutter cleaning, and after such a successful first service, I’ve already scheduled additional services with him.
I found Kyle through Facebook, and I know hiring someone you find online can sometimes feel daunting. However, I always do my research,…
cheryl7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We were so pleased with the service provided of our gutter cleaning! He did a great job- quickly scheduled and professional.
Reasonable priceService not listed
Christie4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Kyle was easy to work with, great communication, and prompt scheduling. He did a great job and was respectful of our property. The price was very reasonable. Highly recommend.
I was impressed with the outstanding customer service and professionalism I received. My gutters are clean and happy and Kyle took extra care to make sure none of the leaves and dirt were left on my porch and walkway. 5 stars and I highly recommend.
Response from the owner · 2 weeks ago
Thank you so much for taking the time to leave such a thoughtful review —it truly means a lot to us. Your kind words about your experience made our day and remind us why we love what we do. We’re so glad we could meet your expectations and appreciate you sharing your feedback with others. We hope to work with you again soon, and please don’t hesitate to reach out if there’s ever anything else we can do for you. Thanks again for your support!
Emily Barker9 reviewsiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
Had a great experience with the team at HMC from start to finish! Would highly recommend for your exterior cleaning needs!
Response from the owner · 2 weeks ago
Thank you so much for taking the time to leave such a thoughtful review —it truly means a lot to us. Your kind words about your experience made our day and remind us why we love what we do. We’re so glad we could meet your expectations and appreciate you sharing your feedback with others. We hope to work with you again soon, and please don’t hesitate to reach out if there’s ever anything else we can do for you. Thanks again for your support!
David Fink11 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Kyle was excellent. Gave me exact times on start and finish. Great job
Price assessment: Reasonable price
Services: Power/pressure washing
Response from the owner · a month ago
Thank you so much for taking the time to leave such a thoughtful review —it truly means a lot to us. Your kind words about your experience made our day and remind us why we love what we do. We’re so glad we could meet your expectations and appreciate you sharing your feedback with others. We hope to work with you again soon, and please don’t hesitate to reach out if there’s ever anything else we can do for you. Thanks again for your support!
Jay Eaton9 reviewsiTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
Full house and roof wash. What a huge difference! Place looks amazing! Local and Family owned. Would definitely recommend HMC!!
Price assessment: Great price
Services: Power/pressure washing
Response from the owner · a month ago
Thank you so much for taking the time to leave such a thoughtful review —it truly means a lot to us. Your kind words about your experience made our day and remind us why we love what we do. We’re so glad we could meet your expectations and appreciate you sharing your feedback with others. We hope to work with you again soon, and please don’t hesitate to reach out if there’s ever anything else we can do for you. Thanks again for your support!
Valerie ChismLocal Guide · 16 reviewsiTotal number of Google reviews Valerie has written across all businesses on Google Maps, not just this one.
I highly recommend Kyle and his business! I initially hired him for gutter cleaning, and after such a successful first service, I’ve already scheduled additional services with him.
I found Kyle through Facebook, and I know hiring someone you find online can sometimes feel daunting. However, I always do my research, and I’m very happy I gave him a call. He was professional and thorough.
Afterward, he took the time to explain what he found and provided additional details and recommendations I needed to know. That level of communication and attention to detail really stood out to me.
If you’re looking for someone reliable, professional, and thorough, give Kyle a call and schedule your service! You won’t be disappointed! ⭐️⭐️⭐️⭐️⭐️
Response from the owner · 2 months ago
Thank you so much for taking the time to leave such a thoughtful review —it truly means a lot to us. Your kind words about your experience made our day and remind us why we love what we do. We’re so glad we could meet your expectations and appreciate you sharing your feedback with others. We hope to work with you again soon, and please don’t hesitate to reach out if there’s ever anything else we can do for you. Thanks again for your support!
cheryl salter7 reviewsiTotal number of Google reviews cheryl has written across all businesses on Google Maps, not just this one.
We were so pleased with the service provided of our gutter cleaning! He did a great job- quickly scheduled and professional.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 2 months ago
Thank you so much for taking the time to leave such a thoughtful review —it truly means a lot to us. Your kind words about your experience made our day and remind us why we love what we do. We’re so glad we could meet your expectations and appreciate you sharing your feedback with others. We hope to work with you again soon, and please don’t hesitate to reach out if there’s ever anything else we can do for you. Thanks again for your support!
Christie Klapprodt4 reviewsiTotal number of Google reviews Christie has written across all businesses on Google Maps, not just this one.
Kyle was easy to work with, great communication, and prompt scheduling. He did a great job and was respectful of our property. The price was very reasonable. Highly recommend.
Price assessment: Great price
Services: Power/pressure washing
Response from the owner · 2 months ago
Thank you so much for taking the time to leave such a thoughtful review —it truly means a lot to us. Your kind words about your experience made our day and remind us why we love what we do. We’re so glad we could meet your expectations and appreciate you sharing your feedback with others. We hope to work with you again soon, and please don’t hesitate to reach out if there’s ever anything else we can do for you. Thanks again for your support!
Justin Kirincich1 reviewiTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
Very nice job on our townhome 7/7/2026!! Finally our association got something right in regards to servicing our homes. Nice job. Will recommend.
Price assessment: Not sure
Services: Power/pressure washing
Response from the owner · 2 months ago
Thank you so much for taking the time to leave such a thoughtful review —it truly means a lot to us. Your kind words about your experience made our day and remind us why we love what we do. We’re so glad we could meet your expectations and appreciate you sharing your feedback with others. We hope to work with you again soon, and please don’t hesitate to reach out if there’s ever anything else we can do for you. Thanks again for your support!
Kristin Miller7 reviewsiTotal number of Google reviews Kristin has written across all businesses on Google Maps, not just this one.
We highly recommend HMC! Last fall they did our windows and this spring we had our house pressure washed and the patio cleaned and sealed. Outstanding work!
Price assessment: Great price
Services: Power/pressure washing
Response from the owner · 5 months ago
Thank you very much! It was a pleasure to work with you and I so happy how your patio turned out.
