Pest control service · Paradise, CA · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%89+52.2Reliability 26%82+21.4Value 15%100+15.2Craft & service penalty99−0.1Momentum penalty36−6.4Experts Score= 82Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#47 of 61 termite control servicesiPosition by Experts Score among all companies we track in this category. · better than 23%
5.0★★★★★91 Google reviews · 23 photos
99%five-star reviews
4.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Hobbs Pest Solutions five stars based on ninety-one reviews, noting the owner responds to all feedback. Customers frequently praise the punctuality, communication, and effectiveness of exterior and interior pest treatments, including rodent removal and arachnid control. Many highlight reasonable pricing and the staff's attentiveness to pet safety during appointments. One recurring criticism involves a service visit where customers reported no visible results, stating that pests remained active after the treatment was completed.
Google rating: 5.0 out of 5 from 91 reviews (99% five-star).
Reviews on this page: 91 Google reviews (88 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: March 29, 2026.
Service: Termite Control Service serving Paradise, California.
Data from Google, last updated October 27, 2026.
Score profile vs other termite control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.
Hobbs Pest SolutionsTermite Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hobbs Pest Solutions: 89/100 on this factor. Category median: 91.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hobbs Pest Solutions: 82/100 on this factor. Category median: 89.A
82
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hobbs Pest Solutions: 99/100 on this factor. Category median: 97.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hobbs Pest Solutions: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hobbs Pest Solutions: 36/100 on this factor. Category median: 100.D
36
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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Bar = this company · dark tick = category median.
Star ratings
91 Google reviews we collected
5.0of 5
5 stars9099%
4 stars00%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 88 written reviews
100%praise
Praise171100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5331%
Quality & results3520%
Speed & response3319%
Would recommend2716%
Price & value116%
Communication95%
Honesty & trust32%
What customers talk about
We read 88 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“he is very polite, communicative, respectful and listens to us when we need something without brushing us off.”
“i want to specifically say what a great job Caleb has been doing for our house, and the way he calls us the night before.”
“The services stopped all that immediately, and it felt good to know the products used were safe for our pets too.”
“…Shawn the maintenance technician came out and gave a free estimate I highly recommend this company very professional.…”
“And when we recently moved away and had to cancel the contract, they made it easy and fair.”
“Always does a great job, he goes above and beyond, and is has good communication skills!”
“He was honest, thorough and very professional.”
People customers mention
Darryl7 reviews
Mark5 reviews
David4 reviews
Lazzarino4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Hobbs Pest Solutions for 8 kinds of job. Pick one to see what they paid and said.
MichaelLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★
These guys sprayed yesterday and upon returning home we discovered nothing has been done. The bugs are still alive then before unfazed.. worthless.
Faith2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★
My husband and I have been using Hobbs Pest control at every house we have lived at. We are very impressed, happy, satisfied and grateful for their hard work, dedication and commitment to making sure our house and yard is free of bugs.
i want to specifically say what a great job Caleb has been doing for our house,…
Chico2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Since being in Paradise, it has been a constant struggle with pests of all kinds. Being a bit of an arachnophobe getting the best pest control is top of my priority list. Well I hit the jackpot with Hobbs. From the office staff to Caleb, our monthly service provider, they are all amazingly patient and helpful. Caleb…
EmilyLocal Guide · 7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We hired Hobbs for service every other month on the exterior of our 5th wheel RV, because we're rural and had seen a lot of black widows, roaches, etc. outside. The services stopped all that immediately, and it felt good to know the products used were safe for our pets too. Service was always punctual, quick, and…
AlexiaLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
We have been with Hobbs since the beginning of this year and we love it. Shawn was our tech today and he was amazing. Not only was he nice and early, he was knowledgeable and fast! They always do a great job on our yard, and are very careful of our pets.
+ Responsiveness+ Punctuality+ Quality
Bonnie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★
We love Hobbs and their services! They always do a great job and are very professional. Shawn is our guy and has been doing an excellent job taking care of our insect and pest needs.
Bug & insect exterminationSpider exterminationWeed control+ Quality+ Professionalism+ Value
These guys sprayed yesterday and upon returning home we discovered nothing has been done. The bugs are still alive then before unfazed.. worthless.
Response from the owner · 6 months ago
I’m taking sense your not in our system your probably at a rental we service. If you’d like to call Monday we can get you set for treatment. 530-624-5390. A simple phone call would resolved your issue. If your in an apartment I know the unit and no notifications were sent out and no prepping was completed.
Faith MacPhail2 reviewsiTotal number of Google reviews Faith has written across all businesses on Google Maps, not just this one.
My husband and I have been using Hobbs Pest control at every house we have lived at. We are very impressed, happy, satisfied and grateful for their hard work, dedication and commitment to making sure our house and yard is free of bugs.
i want to specifically say what a great job Caleb has been doing for our house, and the way he calls us the night before. he is very polite, communicative, respectful and listens to us when we need something without brushing us off.
We appreciate this business!!
Response from the owner · 8 months ago
Thank you!
Patricia Maupin4 reviewsiTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
Since being in Paradise, it has been a constant struggle with pests of all kinds. Being a bit of an arachnophobe getting the best pest control is top of my priority list. Well I hit the jackpot with Hobbs. From the office staff to Caleb, our monthly service provider, they are all amazingly patient and helpful. Caleb didn't even make me feel crazy with the hundreds of questions I asked! LOL THANK YOU Caleb and Hobbs for excellent customer service and helping me with all the pest .
Response from the owner · a year ago
❤️❤️❤️
Emily ConwayLocal Guide · 7 reviewsiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
We hired Hobbs for service every other month on the exterior of our 5th wheel RV, because we're rural and had seen a lot of black widows, roaches, etc. outside. The services stopped all that immediately, and it felt good to know the products used were safe for our pets too. Service was always punctual, quick, and most importantly, extremely effective!! The main office was also extremely responsive and friendly. And when we recently moved away and had to cancel the contract, they made it easy and fair. Give them a call, it's worth it!
Response from the owner · a year ago
Thank you Emily we truly appreciate you taking the time to let us know how we’re doing!
sandi bedsaul2 reviewsiTotal number of Google reviews sandi has written across all businesses on Google Maps, not just this one.
We have been with Hobbs since the beginning of this year and we love it. Shawn was our tech today and he was amazing. Not only was he nice and early, he was knowledgeable and fast! They always do a great job on our yard, and are very careful of our pets.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Response from the owner · 3 years ago
Love it Alexia!! Thank you!
Bonnie Fisher3 reviewsiTotal number of Google reviews Bonnie has written across all businesses on Google Maps, not just this one.
We love Hobbs and their services! They always do a great job and are very professional. Shawn is our guy and has been doing an excellent job taking care of our insect and pest needs.
Positive: Quality, Professionalism, Value
Services: Bug & insect extermination, Spider extermination, Weed control
Response from the owner · Edited 3 years ago
Thank you Bonnie!!
Faith Higgs4 reviewsiTotal number of Google reviews Faith has written across all businesses on Google Maps, not just this one.
