Experts Reviews · Company report
Hoffmann Brothers logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%70+17Value 14%100+14.1Replies to reviews 7%82+5.8Craft & service penalty90−1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Hoffmann Brothers

Des Peres, MO · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #51Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 12,066 Google reviews

Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hoffmann Brothers is better than 83% of drain cleaning services.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hoffmann Brothers is better than 70% of drain cleaning services.B
70
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hoffmann Brothers is better than 90% of drain cleaning services.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hoffmann Brothers is better than 100% of drain cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hoffmann Brothers is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hoffmann Brothers is better than 82% of drain cleaning services.A
82

Reviews for your job

Customers hired Hoffmann Brothers for 8 kinds of job.

Hoffmann Brothers for a/c system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.847
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.$1–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$54–$457
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 6
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.95%

All 847 Google reviews tagged “A/C system maintenance” · showing 20

Michael4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★

I had Kevin as the technician and he was very accommodating and explained everything he was doing. Gave me tips on general maintenance procedures that I could do.

Paid $1–200Great priceA/C system maintenance
Nate5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

The repairman spent extra time helping me understand why our central AC broke and gave me several possible solutions. Big fan of above-and-beyond service, and this hit the mark and exceeded it.

A/C system maintenanceA/C system repair+ Professionalism+ Value
Paul2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Jim is very , professional, knowledgeable and friendly ! Explained things he did when providing winter service to my furnace. Thankful he is a dedicated member of the Hoffman company

Paid $100–200Great priceA/C system maintenanceHeating system maintenance+ Responsiveness+ Quality+ Professionalism
RandallLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

They were responsive, helpful and very professional. Scott was excellent. Very nice, even when he had to deliver the bad news that we needed a new compressor.

Paid $200–400Reasonable priceA/C system maintenanceHVAC system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
Michael10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Hoffmann Brothers are the best. Always on time and very courteous

Great priceA/C system maintenance+ Responsiveness+ Punctuality+ Quality
Stephanie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Very friendly & professional. Would highly recommend Hoffman Brothers! A++++

A/C system maintenanceHeating system maintenancePlumbing leak repair+ Responsiveness+ Punctuality+ Quality
Kathy11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Thorough and let me know how the systems are working

A/C system maintenanceDuctless heating & A/C servicesA/C filter replacement+ Punctuality+ Quality+ Professionalism
GrandmaLocal Guide · 173 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

The technician was friendly and courteous. He is knowledgeable and explained things to me in a way I could understand. He was patient when I had questions. He completed the maintenance in a timely and efficient fashion.

Paid $1–200Reasonable priceA/C system maintenanceA/C filter replacementHVAC system maintenance+ Value
Holly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Hoffmann has consistently been professional, timely, experienced, and has explained their process to us for over 10 years!

Not sureA/C system maintenanceCleaningHeating system maintenance+ Responsiveness+ Punctuality+ Quality
Jen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Josh was prompt and very friendly! I have a membership with Hoffmann and he came out to do a free a/c check! He changed my filter and sprayed off my unit outside! Thanks for sending Josh!

A/C system maintenance
Ken7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Hoffman Brothers consistently delivers top-tier service, but their customer service representatives truly set them apart. Scheduling home repairs can often be stressful, yet their team turns it into a completely seamless experience. Ross, in particular, deserves special recognition for his exceptional communication…

Paid $1–200Great priceA/C system maintenanceHeating system maintenance
Jen7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Carnell came over today to do AC maintenance on both AC units. He was pleasant to speak to and very knowledgeable about the units. He walked me through what he was there for, answered all of my questions and even provided me a quote on installing a home dehumidifier (which I asked him about). Great job all around! Thank you, Carnell!

Paid $200–400Reasonable priceA/C system maintenance
Mary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

This was the best experience I’ve had! Craig was awesome. He was very knowledgeable and was very helpful explaining things with every question I asked him about my home. My confidence in Hoffmann Brothers is over the top and will always use them for any future needs in my home.

Paid $400–600Reasonable priceA/C system maintenanceCleaning
Duane2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Floor drain by washing machine was backing up. Jim arrived on time and trouble shot the problem. He had to move the washer & dryer to get to the floor drain. He cleaned the strainer basket and I was back in business. Thanks Jim! You were great! Had Devon out the same day to do the A/C Maintenance. He was…

Paid $400–600Reasonable priceA/C system maintenanceDrain cleaning+ Responsiveness+ Punctuality+ Professionalism
Dorothy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Tyler is the young man who came out to my house. He does wonderful work and I will have no one then him. If I could I would give him 10 stars

Reasonable priceA/C system maintenance
Patrick1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Scott was on time and inspected both our systems. Easy and painless experience!

A/C system maintenance
R6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Very professional did a great job

Paid $800–900Reasonable priceA/C system maintenanceService not listed
Maureen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

The technician was courteous, professional, and efficient. He explained everything that he did when he was finished.

Paid $1–200Reasonable priceA/C system maintenanceHeating system maintenance
Barbara3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

My technician was very knowledgeable and helpful.

Paid $800–1,000Reasonable priceA/C system maintenanceA/C system repair
Stephen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

We have used Hoffman Brothers for some years now, and a member of their Home Maintenance Plan. Kyle was our Hoffmann Electrical Tech today. He was very nice and explained and answered questions. His work was perfect and done in a timely way. Hoffman Techs have always been the best, and a;ways professional,…

A/C system maintenanceA/C system repair

Show more a/c system maintenance reviews (827 more) →

Price

$351-30% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 20%Reasonable 62%Overpriced 7%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance1270$37–$406
A/C system maintenance847$54–$457
Heating system maintenance833$54–$454
Plumbing pipe repair399$353–$1.4k
A/C system repair395$83–$1.3k
Drain cleaning354$248–$593
HVAC system repair350$161–$654
Heating system repair349$429–$1.4k

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