Jeff Cobb4 reviewsTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat job, as always.
- Price assessment: Reasonable price
- Services: HVAC system maintenance
Hoffmann Brothers
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%70+17Value 14%100+14.1Replies to reviews 7%82+5.8Craft & service penalty90−1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#51 of 61 drain cleaning servicesPosition by Experts Score among all companies we track in this category. · better than 17%
4.9 ★★★★★ 12,066 Google reviews · 24 photos
94%five-star reviews
4.81★last 12 monthsAverage stars on reviews from the last 12 months only.
5.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
76%reviews answered by the owner
$351typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Hoffmann Brothers at a glance
Customers frequently cite punctuality, professional communication, and clear explanations of repairs or options as key positives across HVAC, plumbing, and appliance services. Recurring themes include thorough inspections and friendly technician interactions. However, low-star reviews highlight difficulties reaching a human representative, missed appointments, and unexpected high pricing or incomplete work on specific installations.
- Google rating: 4.9 out of 5 from 12,066 reviews (94% five-star).
- Reviews on this page: 12,063 Google reviews (8,806 with written comments, 96 with photos).
- Owner responses: the business replied to 76% of reviews.
- Most recent review: October 25, 2026.
- Service: Drain Cleaning Service serving Des Peres, Missouri.
Data from Google, last updated October 25, 2026.
Score profile vs other drain cleaning services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hoffmann Brothers: 83/100 on this factor. Category median: 93.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hoffmann Brothers: 70/100 on this factor. Category median: 92.B
70
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hoffmann Brothers: 90/100 on this factor. Category median: 96.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hoffmann Brothers: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hoffmann Brothers: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hoffmann Brothers: 82/100 on this factor. Category median: 93.A
82
Bar = this company · dark tick = category median.
Star ratings
12,063 Google reviews we collected
- 5 stars11,33294%
- 4 stars3183%
- 3 stars580%
- 2 stars731%
- 1 star2822%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
- Praise4,47096%
- Complaints1644%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price22620%
- Reasonable70262%
- Overpriced807%
- Not sure12011%
$351-30% vs typical drain cleaning services
Middle half of what 959 customers paid ($104–$931) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1,50132%
- Quality & results98621%
- Speed & response79617%
- Communication58413%
- Would recommend3207%
- Price & value2996%
- Honesty & trust1483%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very professional, explains everything so you can understand”
“I called and spoke to a woman who was extremely arrogant and condescending.”
“Tony knew exactly what the problem was and fixed it quickly.”
“This company has the absolute worst customer service I have ever encountered!”
“Technician showed up on time and completed work professionally”
“I received two text in between 9 AM and 10 AM telling me that the technician was delayed.”
“Nick was able to communicate the issues at hand to us and give recommendations and options available without pressure.”
“He really did a very good job and I would recommend him.”
“Based on my experience, I cannot recommend this company.”
“All work was performed in a courteous, efficient manner at a fair price.”
“$300 is already steep, but I get it HVAC is in high demand right now and this is a pretty small job, but $600 felt like absolute price gouging.”
“Randy is great, very professional, knowledgeable, courteous and honest.”
“Even their maintenance program is a scam when you crunch the numbers.”
People customers mention
- Bros 79 reviews
- Joe 30 reviews
- James 29 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Hoffmann Brothers for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
JolaneLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
We had a clogged in kitchen .. Hoffman bros came. They were extremely professional, told us the cost right off that got done in a timely manner we would definitely use them again Muhammad is a rockstar!!!
Paid $800–1,000Reasonable priceService not listed
Michael4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★
I had Kevin as the technician and he was very accommodating and explained everything he was doing. Gave me tips on general maintenance procedures that I could do.
Paid $1–200Great priceA/C system maintenance
DNA3912 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Andrew and Trevor did a fantastic job! They dealt with my BS issues and handle them very well. Very accommodating to my disability problems and issues, they made sure I understood fully their intentions and what they are going to do. I appreciate their understanding of my complications and working with me to help me!
Paid $1–200Great priceService not listed
Molly2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★
He did not put down or ask me to put something down to catch all the dirt from installing the ceiling fan as he stood on my bed
Paid $400–600OverpricedService not listed
Ethel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
He was on time… Very professional explained what he was doing So I would understand the process… Just a super nice guy to deal with
Paid $1,000–1,200Great price
Nancy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
Great experience. They were very efficient and friendly. Explained everything to me and answered all my questions.
Paid $1–100Great priceHVAC system maintenance
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1270 | $37–$406 |
| A/C system maintenance | 847 | $54–$457 |
| Heating system maintenance | 833 | $54–$454 |
| Plumbing pipe repair | 399 | $353–$1.4k |
| A/C system repair | 395 | $83–$1.3k |
| Drain cleaning | 354 | $248–$593 |
| HVAC system repair | 350 | $161–$654 |
| Heating system repair | 349 | $429–$1.4k |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 12,066 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Dana O'Dell12 reviewsTotal number of Google reviews Dana has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery professional, explains everything so you can understand
- Price: $1–100
- Services: HVAC system maintenance, Heating system repair, Heating system installation
- Positive: Punctuality
John Veech2 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHoffman providing great service. Technician showed up on time and completed work professionally
- Price assessment: Reasonable price
- Services: HVAC system maintenance, Service not listed
Response from the owner · 10 months ago
Thank you for your review and thank you for choosing Hoffmann Brothers!
Barb Wende Kalz Kaintz4 reviewsTotal number of Google reviews Barb has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTony knew exactly what the problem was and fixed it quickly. Before he left he asked if there was anything else he could take care of for us. Great job!
- Positive: Responsiveness, Punctuality, Professionalism
- Services: Toilet repair
Jolane PasseLocal Guide · 11 reviewsTotal number of Google reviews Jolane has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe had a clogged in kitchen .. Hoffman bros came. They were extremely professional, told us the cost right off that got done in a timely manner we would definitely use them again Muhammad is a rockstar!!!
- Price assessment: Reasonable price
- Price: $800–1,000
- Services: Service not listed
LoveFonti5 reviewsTotal number of Google reviews LoveFonti has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleProfessional, friendly, knowledgeable and courteous. Nick was able to communicate the issues at hand to us and give recommendations and options available without pressure. We appreciate his work and approach.
- Services: HVAC system maintenance
Lindsay BahrLocal Guide · 14 reviewsTotal number of Google reviews Lindsay has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlex was very professional and thoughtful. Exceptional customer service!
- Price assessment: Reasonable price
- Price: $400–600
- Services: Service not listed
Annie Erker4 reviewsTotal number of Google reviews Annie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExplained pros & cons of repair vs new appliances
- Price assessment: Reasonable price
- Price: $400–600
- Services: Service not listed
- Services: Service not listed
Response from the owner · 3 years ago
Thank you for your review and thank you for choosing Hoffmann Brothers!
Karen2 reviewsTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI've been using Hoffman Brothers for a few years. Samuel provided efficient and outstanding service.
- Price assessment: Reasonable price
- Services: HVAC system maintenance
- Services: HVAC system maintenance
Response from the owner · 8 years ago
Thanks Karen! We appreciate your continued business.
Derwin Johnson7 reviewsTotal number of Google reviews Derwin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleProfessional and personable service!
- Price assessment: Reasonable price
- Price: $1–200
- Services: Service not listed
Response from the owner · a day ago
Thank you for your wonderful feedback! We're delighted to hear about your experience with our professional and personable service. Your satisfaction is our utmost reward! Thanks for choosing Hoffmann Brothers.
Business details
- Address: 1025 Hanley Industrial Ct, Brentwood, MO 63144
- Phone: (314) 347-1403
- Website: hoffmannbros.com
- Service area: Des Peres, MO