How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%70+17Value 14%100+14.1Replies to reviews 7%82+5.8Craft & service penalty90−1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREHoffmann Brothers
Des Peres, MO · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #51Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 12,066 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Hoffmann Brothers for 8 kinds of job.
Hoffmann Brothers for a/c system maintenance
Clear ✕All 847 Google reviews tagged “A/C system maintenance” · showing 100
I had Kevin as the technician and he was very accommodating and explained everything he was doing. Gave me tips on general maintenance procedures that I could do.
The repairman spent extra time helping me understand why our central AC broke and gave me several possible solutions. Big fan of above-and-beyond service, and this hit the mark and exceeded it.
Jim is very , professional, knowledgeable and friendly ! Explained things he did when providing winter service to my furnace. Thankful he is a dedicated member of the Hoffman company
They were responsive, helpful and very professional. Scott was excellent. Very nice, even when he had to deliver the bad news that we needed a new compressor.
Hoffmann Brothers are the best. Always on time and very courteous
Very friendly & professional. Would highly recommend Hoffman Brothers! A++++
Thorough and let me know how the systems are working
The technician was friendly and courteous. He is knowledgeable and explained things to me in a way I could understand. He was patient when I had questions. He completed the maintenance in a timely and efficient fashion.
Hoffmann has consistently been professional, timely, experienced, and has explained their process to us for over 10 years!
Josh was prompt and very friendly! I have a membership with Hoffmann and he came out to do a free a/c check! He changed my filter and sprayed off my unit outside! Thanks for sending Josh!
Hoffman Brothers consistently delivers top-tier service, but their customer service representatives truly set them apart. Scheduling home repairs can often be stressful, yet their team turns it into a completely seamless experience. Ross, in particular, deserves special recognition for his exceptional communication…
Carnell came over today to do AC maintenance on both AC units. He was pleasant to speak to and very knowledgeable about the units. He walked me through what he was there for, answered all of my questions and even provided me a quote on installing a home dehumidifier (which I asked him about). Great job all around! Thank you, Carnell!
This was the best experience I’ve had! Craig was awesome. He was very knowledgeable and was very helpful explaining things with every question I asked him about my home. My confidence in Hoffmann Brothers is over the top and will always use them for any future needs in my home.
Floor drain by washing machine was backing up. Jim arrived on time and trouble shot the problem. He had to move the washer & dryer to get to the floor drain. He cleaned the strainer basket and I was back in business. Thanks Jim! You were great! Had Devon out the same day to do the A/C Maintenance. He was…
Tyler is the young man who came out to my house. He does wonderful work and I will have no one then him. If I could I would give him 10 stars
Scott was on time and inspected both our systems. Easy and painless experience!
Very professional did a great job
The technician was courteous, professional, and efficient. He explained everything that he did when he was finished.
My technician was very knowledgeable and helpful.
We have used Hoffman Brothers for some years now, and a member of their Home Maintenance Plan. Kyle was our Hoffmann Electrical Tech today. He was very nice and explained and answered questions. His work was perfect and done in a timely way. Hoffman Techs have always been the best, and a;ways professional,…
John did a great job. Prompt, completed the work quickly and effectively, and was very professional!
Kevin was prompt, responsible efficient and clean. I was very happy with his work on my HVAC system and he was very friendly. His report was detailed and very helpful. Patrick
In the recent past, we have engaged Hoffmann Brothers on five major projects (two furnace, AC air handler and condenser installs, mini split install, and tankless water heater install) as well as a few smaller ones (whole home water filter/conditioner installation, appliance repair, thermostat installation).…
Kurtis is a huge asset to your company. He patiently answered all of my questions and didn’t seem bothered by me watching over his actions.
James was awesome!!! He had our AC back up and running in less than an hour! He explained the issues and went over our options for repair. He was so polite and professional! We can’t thank him enough for getting our AC repaired, especially during this head wave. We will ALWAYS recommend Hoffman Brothers!!!
We bought HVAC and AC. First year it took 1.5 lbs of Freon. The AC is a piece of junk. 2nd year it took 6.5 lbs of Freon in April of this year. The ac went out last night. We have Protection Plan but no one can come here until Monday. Why are we paying for a plan that doesn’t work. This will be the 3rd time the ac went out. They need to replace the unit.
He came in did what need to be done and left. He explained everything to me before starting. He was very polite and helpful.
Brad did a good job. He was very respectful and asked if I had a questions several times.
Fixed A/C Nick did a Great job getting our A/C up and running. He was very thorough and explained every step of what it took for the repair
Excellent service once again by Hoffman Brothers. The technician performing our annual A/C maintenance, Jake Barton, was friendly, professional, and thorough.
Was on time, was kind and answered questions I had.
Service is always excellent. The employees are prompt, courteous and efficient. Pricing is always fair and reasonable. They rate an A plus in my estimation. Jay Summerville
Nick Meyer was outstanding, he came and saved the day. I called this morning and he was here same day and fixed the massacre brought on to us by another company.
We had a great experience with Hoffmann Brothers. Their team was professional, responsive, and extremely knowledgeable from start to finish. They helped with HVAC maintenance and repairs, explained everything clearly, and made the entire process smooth and stress free. The technicians showed up on time, treated our…
He called ahead of time so I could get dogs in from outside and upstairs. He told me about repairs that I could have done today or in the future He was personable and procession and explained what the issues were Pleased with his service
10/10 for service. 11/10 for good people. When we were hit with a broken drainage pipe 2 weeks ago, Hank & Peter showed up early to repair it. I was so impressed with their work (and just them as people) that I signed up for their home protection plan, which has already paid for itself when, two weeks later, we…
You go with Hoffman because of who they are. The most professional and friendly people that have been servicing my heating and cooling needs for almost two years now.
Nick was great. Greeted me with a smile and got to work right away. Highly recommend.
Another wonderful experience from Hoffmann Bros. James was very professional and knowledgeable. James checked the air conditioner and changed the filter. We have a membership with Hoffmann Bros. With that membership a professional comes out to your house and checks your air conditioner and furnace every 6 months. Great piece of mind.
Ryan did an awesome job. He was professional, courteous, and efficient.
Our service person was friendly and knowledgeable and immediately resolved our issue of no heat on the coldest day of the year.
Randy did an outstanding job. On time and thorough. Offered upgraded safety features as well as protection for my quality unit. Thank you Hoffmann Bros
Randy is excellent.
Great service. On time and nice personality.
Friendly, did work quickly.
I had my AC serviced and the technician, Josh, did a great job, efficient and thorough. My pup was excited to see him again as well.
Excellent work — our regular checkup as part of our Home Protection Plan. Having that plan is a great idea. We highly recommend it.
Jeff did a great job very knowledgeable.
👍 great service,
Ben was great! Friendly and informative.
Nick from Hoffmann came over and was super professional and nice. I showed him concerns I had with the furnace, and he let me know that there was nothing to worry about. He explained why there was nothing to worry about which helped ease concerns. He then told me about a few issues with the AC unit and why they…
Great job. Friendly, professional and right on time.
Zach did an EXCELLENT job today!!! Very thorough checkup of our unit; answered all my questions and was very professional!!
Short answer: highly recommend. This company is the total experience! I’ve used Hoffman Brothers for the last 2 months now purely for electronic project. The work has been amazing, the professionalism is above other companies standards, and from first call into the office to the tech coming out, it all an amazing…
If there were a 0-star option, I’d hit it twice and still feel generous. I’ve been a Hoffmann Brothers customer for about a year through their “home protection plan,” and it’s been one of the most frustrating experiences I’ve had as a homeowner; inflated prices, disorganized communication, and zero accountability.…
Brad M - HVAC service tech - did AC checkup. Efficient worker : answered all my questions. I really appreciate the care Hoffmann workers take of my home and quality of their workmanship.
Kyle L. from Hoffman Brothers Electric took care of several electric related issues for me today. He change the light bulb in my garage ceiling, changed out my smoke alarm batteries, replaced a light bulb socket fixture and burnt out bulb in the basement, and checked that the electric outlet on my deck in the back…
Anthony did a great job!
My Tech very courteous rofessional, and clean.
I have a very old house, that has been modified many times, over many years. Noah came out and figured out why one of my exterior plug didn't work. Turns out it is on a switch, about 30 feet away? Someone helpfully flipped the switch, and turned it off. It also turned off an interior wall mounted light fixture,…
Polite, courteous, efficient. Very pleased with Hoffman Brothers. We will continue to use their services
Joe was Very polite, on time. No high pressure. Explains the process and problems and cleans up any messes. Won’t leave until the problem is solved !
He checked our electric box to determine why our electricity kept going off in 3 of our rooms. He was able to determine one of the circuit breakers was not connected correctly.
We had Tyler from Hoffmann Bros. do an air duct cleaning in our home today. We gave him a 5 star review. He was promptly on time, took care to lay down blankets to protect the carpet and floors that the large 8” hose was put on, took photos of before and after, and did a great job of vacuuming out all the ducts.
A+ Sevice, I’m very happy!
These guys were really great! We have been long-time customers, and when our furnace needed replacing, several guys came out to the house. Once they figured out what needed to be done, they explained each step and option. The work was done in one day and we are very pleased with the new furnace.
Great job! Clayton did a fantastic job. He was very knowledgable and made sure all the issues were resolved with care.
Justin was professional. He took time to explain what he was doing and answered all of my questions. I was thoroughly pleased with both his effort and his attitude. He should be commended!
Excellent company. I’ve used them for 9 years for summer and fall routine HVAC maintenance , Various repairs, and installation of new thermostat and heating system, and I am always impressed with the quality of their work and professionalism of their employees. A+
Up to this point, I have had a great customer experience with customer service representatives and technicians. However, my most recent experience was not good at all. I called customer service this morning at approximately 7:04 A.M., to schedule a follow up service performed on my HVAC yesterday. The blower motor…
Very professional and informative of options (home office) their dispatch & my technician, all interacted to get me taken care of with My extreme schedule! Work was very clean...I'm 5 stars satisfied
Today, was an electrician day! Two days ago it was all plumber. Again, electrician was on time, answered all questions, checked the 2 panel boxes, replaced a fried circuit in kitchen wall, cleaned up. He solved the problem. I was very pleased with the quality of his work! Thanks, Hoffman Brothers. Another job well done. C. Johnson
Great job! Absolutely went above and beyond
Ray arrived promptly, explained everything, & wrote out options in detail. He addressed my original problem today, then scheduled time to return & complete the project (which includes replacing some parts original to the house).
Tyler arrived on time as specified and began working on my old electric box checking both inside and outside. He kept us informed of when he would turn off the power. And when ameren came to shut off all power to the house he went out to see the man from ameren. It was a very long day for Tyler but he worked…
Joshia was very knowledgeable and very informative. He made sure that all of our pipes worked before he left. He cleaned up after himself and even checked our water heater and furnace. My husband and I highly recommend the membership plan. It has saved us money. Everyone who we have interacted with has been very…
Hoffmann Brothers are consistently professional, no matter who I’m working with. Would highly recommend for your maintenance needs.
We have had service with the HVAC Division, Electrical Division and our generator was serviced all in the past week with Hoffman Brothers. Ken, Michael, Dan and Lynn (Bubby) were all at our home and they were all on time, very professional, knowledgeable and overall nice guys. Ken gave us a phone number where we…
They have done a lot over the years. AC and heat service and repair. Electrical. Plumbing. Washer and Dryer repair. Refrigerator repair. Installed new main waterline. New thermostats. And always a great job! Now there back...and ready to do another big, and I'm sure great job...replacing both my furnaces. I'll keep…
Toilet reset due to leakage Garret was extremely professional and did an excellent job!!
Dustin is great, goes the extra mile.
As ever, Hoffmann Bros are prompt, professional, explain everything they’re doing, and a joy to work with. Cannot recommend more highly.
Scott was very professional and a truly nice guy, himself and Hoffmann was able to help us out financially which was a big respect to me, He was very knowledgeable in the service that needed to be done and making recommendations for future projects in an economical way. Really appreciate getting out quickly as…
Craig was amazing! We are selling our home and he went through the items on the inspection report in detail. Great feedback and advice.
The team communicated around the appointment well. Service updated me on all parts of the process and took time to talk through outcomes, costs, solutions, and future system needs. I appreciate the professionalism and knowledge displayed throughout the service call. Randy did an awesome job! I feel the difference in the AC immediately! Thank you!
Very easy to work with.
Nathan was a pleasure to work with....very professional....service was great....
Very good technician. Explained everything for future reference. Was prompt, polite and am totally satisfied with the work.
Quick, efficient service. Provided good explanations. Super friendly.
Very pleased with the service. On time and explain the problem and fixed it. He was great and very friendly
Dan came out to handle the maintenance on my AC unit. He was prompt and professional. Hoffman always provides the best service.
Nick was an awesome Hvac tech that came out. Shared a ton of knowledge answered any questions I had and made me feel alot better about knowing my hvac system.
Alex was prompt,professional and knowledgeable . My system is older and he devoted an appointment for me with a system evaluator 2 days later.
Bobby Rogers did a great job with my summertime AC maintenance check! He explained what work needed to be done, and was able to do it right then & there. Friendly, pleasant, and got me squared-away in no time at all! Chris Marsh did a very thorough job of helping me figure out why a heating error code was coming up…
Wonderful service!!
Nick was great. Good timely service. Happy that AC was checked out by Nick before the rest of a very long hot St. Louis summer.
Attentive to details. Highly recommended. Kind, informative, and professional.
Have used Hoffmann Bros' HVAC services for several years. Very pleased with their overall performance. Kurtis Pointer proved to be an asset to the company. He arrived on time, was very pleasant to speak with and quickly completed his work. Kurtis answered my questions without becoming overly technical. He would be welcomed back anytime.
On time, Professional, Clear explanation of problems ,solutions etc. possible future issues. Left my home as it was before he arrived. Turns out you can still get high quality service somewhere these days. Mike found the glitch My AC was working when I left for work my home was cool and it was still working when I got home.
Great worker and very friendly people
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1270 | $37–$406 |
| A/C system maintenance | 847 | $54–$457 |
| Heating system maintenance | 833 | $54–$454 |
| Plumbing pipe repair | 399 | $353–$1.4k |
| A/C system repair | 395 | $83–$1.3k |
| Drain cleaning | 354 | $248–$593 |
| HVAC system repair | 350 | $161–$654 |
| Heating system repair | 349 | $429–$1.4k |
