Experts Reviews · Company report
Hoffmann Brothers logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%70+17Value 14%100+14.1Replies to reviews 7%82+5.8Craft & service penalty90−1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Hoffmann Brothers

Des Peres, MO · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #51Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 12,066 Google reviews

Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hoffmann Brothers is better than 83% of drain cleaning services.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hoffmann Brothers is better than 70% of drain cleaning services.B
70
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hoffmann Brothers is better than 90% of drain cleaning services.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hoffmann Brothers is better than 100% of drain cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hoffmann Brothers is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hoffmann Brothers is better than 82% of drain cleaning services.A
82

Reviews for your job

Customers hired Hoffmann Brothers for 8 kinds of job.

Hoffmann Brothers for a/c system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.395
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$83–$1.3k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.90%

All 395 Google reviews tagged “A/C system repair” · showing 20

Nate5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

The repairman spent extra time helping me understand why our central AC broke and gave me several possible solutions. Big fan of above-and-beyond service, and this hit the mark and exceeded it.

A/C system maintenanceA/C system repair+ Professionalism+ Value
Joellen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Matt was friendly, competent, respectful and did an excellent job. He spent a good amount of time explaining what he did and my options going forward. I have recommended Hoffmann Bros before and will continue to do so. I have always been pleased.

InstallationA/C system repairHeating system repair
RandallLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

They were responsive, helpful and very professional. Scott was excellent. Very nice, even when he had to deliver the bad news that we needed a new compressor.

Paid $200–400Reasonable priceA/C system maintenanceHVAC system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
Holly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Hoffmann has consistently been professional, timely, experienced, and has explained their process to us for over 10 years!

Not sureA/C system maintenanceCleaningHeating system maintenance+ Responsiveness+ Punctuality+ Quality
ChristyLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Scott is absolutely THE BEST! He is skilled, conscientious, good communicator and always explains things well to clients. As long as we get Scott, we will stay with Hoffman...

Reasonable priceA/C system repair+ Responsiveness+ Punctuality+ Quality
andre5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★

Prompt service. But their Pricing is criminal Seek an alternate bid

Paid $2,000+OverpricedA/C system repair
Debra6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Excellent!!! Prob one of most knowledgeable employees in hvac that you employ. She’s great!!

A/C system repair
Barbara3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

My technician was very knowledgeable and helpful.

Paid $800–1,000Reasonable priceA/C system maintenanceA/C system repair
Stephen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

We have used Hoffman Brothers for some years now, and a member of their Home Maintenance Plan. Kyle was our Hoffmann Electrical Tech today. He was very nice and explained and answered questions. His work was perfect and done in a timely way. Hoffman Techs have always been the best, and a;ways professional,…

A/C system maintenanceA/C system repair
Eric5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

In the recent past, we have engaged Hoffmann Brothers on five major projects (two furnace, AC air handler and condenser installs, mini split install, and tankless water heater install) as well as a few smaller ones (whole home water filter/conditioner installation, appliance repair, thermostat installation).…

A/C system maintenanceDuctless heating & A/C servicesHeating system maintenance+ Responsiveness+ Punctuality+ Quality
Marielle2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Josh was great! Thank you for your help!

Paid $1–200Great priceA/C system repair
Diana7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Nothing like your AC unit going out the day before the 4th of July. Quick ...same day service! Our repair technician Josh did a fantastic job and got us cooling down in no time!

Paid $400–600A/C system repair
SABRINA8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

James was awesome!!! He had our AC back up and running in less than an hour! He explained the issues and went over our options for repair. He was so polite and professional! We can’t thank him enough for getting our AC repaired, especially during this head wave. We will ALWAYS recommend Hoffman Brothers!!!

Paid $800–1,000Reasonable priceA/C system maintenanceA/C system repairService not listed
Mary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★

We bought HVAC and AC. First year it took 1.5 lbs of Freon. The AC is a piece of junk. 2nd year it took 6.5 lbs of Freon in April of this year. The ac went out last night. We have Protection Plan but no one can come here until Monday. Why are we paying for a plan that doesn’t work. This will be the 3rd time the ac went out. They need to replace the unit.

OverpricedA/C system maintenanceA/C system repairInstall AC
mayteLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

On time and finished early. Very professional and explained service to us.

Not sureA/C system repair
Jay6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Service is always excellent. The employees are prompt, courteous and efficient. Pricing is always fair and reasonable. They rate an A plus in my estimation. Jay Summerville

Reasonable priceA/C system maintenanceGarbage disposal installationA/C system repair+ Responsiveness+ Punctuality+ Quality
Weston3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Nick Meyer was outstanding, he came and saved the day. I called this morning and he was here same day and fixed the massacre brought on to us by another company.

HVAC system repairHVAC system maintenanceA/C system maintenance+ Professionalism
Kurtis8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Another great service visit from Hoffman. Rich was professional and kind, and got everything working on my AC unit in no time. I appreciate it enough to keep leaving reviews, so hopefully that counts for something!

Paid $200–400A/C system repair+ Responsiveness+ Quality+ Professionalism
Donna7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

We were so pleased with the service from Andrew & Hoffmann Brothers. We were anticipating just an estimate to install a humidifier on our furnace today. Not only did Andrew provide an estimate, but he was able to get the supplies and make the installation today! He was courteous, knowledgeable and very hard working.…

Paid $1–100Reasonable priceA/C system repairService not listed
SamLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We had a great experience with Hoffmann Brothers. Their team was professional, responsive, and extremely knowledgeable from start to finish. They helped with HVAC maintenance and repairs, explained everything clearly, and made the entire process smooth and stress free. The technicians showed up on time, treated our…

Paid $1,000+Great priceHVAC system repairHVAC system maintenanceA/C system maintenance

Show more a/c system repair reviews (375 more) →

Price

$351-30% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 20%Reasonable 62%Overpriced 7%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance1270$37–$406
A/C system maintenance847$54–$457
Heating system maintenance833$54–$454
Plumbing pipe repair399$353–$1.4k
A/C system repair395$83–$1.3k
Drain cleaning354$248–$593
HVAC system repair350$161–$654
Heating system repair349$429–$1.4k

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