How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%70+17Value 14%100+14.1Replies to reviews 7%82+5.8Craft & service penalty90−1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREHoffmann Brothers
Des Peres, MO · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #51Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 12,066 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Hoffmann Brothers for 8 kinds of job.
Hoffmann Brothers for a/c system repair
Clear ✕All 395 Google reviews tagged “A/C system repair”
The repairman spent extra time helping me understand why our central AC broke and gave me several possible solutions. Big fan of above-and-beyond service, and this hit the mark and exceeded it.
Matt was friendly, competent, respectful and did an excellent job. He spent a good amount of time explaining what he did and my options going forward. I have recommended Hoffmann Bros before and will continue to do so. I have always been pleased.
They were responsive, helpful and very professional. Scott was excellent. Very nice, even when he had to deliver the bad news that we needed a new compressor.
Hoffmann has consistently been professional, timely, experienced, and has explained their process to us for over 10 years!
Scott is absolutely THE BEST! He is skilled, conscientious, good communicator and always explains things well to clients. As long as we get Scott, we will stay with Hoffman...
Prompt service. But their Pricing is criminal Seek an alternate bid
Excellent!!! Prob one of most knowledgeable employees in hvac that you employ. She’s great!!
My technician was very knowledgeable and helpful.
We have used Hoffman Brothers for some years now, and a member of their Home Maintenance Plan. Kyle was our Hoffmann Electrical Tech today. He was very nice and explained and answered questions. His work was perfect and done in a timely way. Hoffman Techs have always been the best, and a;ways professional,…
In the recent past, we have engaged Hoffmann Brothers on five major projects (two furnace, AC air handler and condenser installs, mini split install, and tankless water heater install) as well as a few smaller ones (whole home water filter/conditioner installation, appliance repair, thermostat installation).…
Josh was great! Thank you for your help!
Nothing like your AC unit going out the day before the 4th of July. Quick ...same day service! Our repair technician Josh did a fantastic job and got us cooling down in no time!
James was awesome!!! He had our AC back up and running in less than an hour! He explained the issues and went over our options for repair. He was so polite and professional! We can’t thank him enough for getting our AC repaired, especially during this head wave. We will ALWAYS recommend Hoffman Brothers!!!
We bought HVAC and AC. First year it took 1.5 lbs of Freon. The AC is a piece of junk. 2nd year it took 6.5 lbs of Freon in April of this year. The ac went out last night. We have Protection Plan but no one can come here until Monday. Why are we paying for a plan that doesn’t work. This will be the 3rd time the ac went out. They need to replace the unit.
On time and finished early. Very professional and explained service to us.
Service is always excellent. The employees are prompt, courteous and efficient. Pricing is always fair and reasonable. They rate an A plus in my estimation. Jay Summerville
Nick Meyer was outstanding, he came and saved the day. I called this morning and he was here same day and fixed the massacre brought on to us by another company.
Another great service visit from Hoffman. Rich was professional and kind, and got everything working on my AC unit in no time. I appreciate it enough to keep leaving reviews, so hopefully that counts for something!
We were so pleased with the service from Andrew & Hoffmann Brothers. We were anticipating just an estimate to install a humidifier on our furnace today. Not only did Andrew provide an estimate, but he was able to get the supplies and make the installation today! He was courteous, knowledgeable and very hard working.…
We had a great experience with Hoffmann Brothers. Their team was professional, responsive, and extremely knowledgeable from start to finish. They helped with HVAC maintenance and repairs, explained everything clearly, and made the entire process smooth and stress free. The technicians showed up on time, treated our…
He called ahead of time so I could get dogs in from outside and upstairs. He told me about repairs that I could have done today or in the future He was personable and procession and explained what the issues were Pleased with his service
Jeff did an excellent job. I was very happy with his work. Susan Davidson
10/10 for service. 11/10 for good people. When we were hit with a broken drainage pipe 2 weeks ago, Hank & Peter showed up early to repair it. I was so impressed with their work (and just them as people) that I signed up for their home protection plan, which has already paid for itself when, two weeks later, we…
You go with Hoffman because of who they are. The most professional and friendly people that have been servicing my heating and cooling needs for almost two years now.
Extremely helpful diagnosing the issue and explaining the repairs.
Hoffmann Bros always provides great customer service and fixes what needs fixing. The repair techs are polite, professional, and knowledgeable.
Carter is very knowledgeable and thorough. He did a great job and communication skills are top notch. Thank you.
John was very kind and knowledgeable. He fixed our AC issue right away and was very timely.
Excellent service on semi-annual HVAC checkup. Kyle was an incredibly helpful technician and extremely thorough.
Short answer: highly recommend. This company is the total experience! I’ve used Hoffman Brothers for the last 2 months now purely for electronic project. The work has been amazing, the professionalism is above other companies standards, and from first call into the office to the tech coming out, it all an amazing…
Mike did a super job. He kept me informed all along the way as he determined the issue with our A/C and got it fixed. Thanks!!
Kyle L. from Hoffman Brothers Electric took care of several electric related issues for me today. He change the light bulb in my garage ceiling, changed out my smoke alarm batteries, replaced a light bulb socket fixture and burnt out bulb in the basement, and checked that the electric outlet on my deck in the back…
I've been a long time, satisfied customer of Hoffmann Brothers. James for electric and John for plumbing did a thorough, careful job with pleasant demeanors.
Service was excellent! He explained everything and kept us informed at every step. Highly recommend!
Professional, experienced, very nice. Found the problem immediately and fixed it great job.
He was very helpful
Very professional and informative of options (home office) their dispatch & my technician, all interacted to get me taken care of with My extreme schedule! Work was very clean...I'm 5 stars satisfied
Ray arrived promptly, explained everything, & wrote out options in detail. He addressed my original problem today, then scheduled time to return & complete the project (which includes replacing some parts original to the house).
Anthony and his partner were professional, explained everything clearly, very friendly, great humor and accomplished every thing that needed repaired and then some! I highly recommend these two men at Hoffman Bros! Thank you!!!
Scott was friendly, considerate, and well-groomed on his arrival. His assessment of the problem was very thorough in inspecting the issue. It was extremely hot out, and he never complained but was thankful when I offered him some water. After completing the work, he took extra time to clean up his work area on our…
They have done a lot over the years. AC and heat service and repair. Electrical. Plumbing. Washer and Dryer repair. Refrigerator repair. Installed new main waterline. New thermostats. And always a great job! Now there back...and ready to do another big, and I'm sure great job...replacing both my furnaces. I'll keep…
As ever, Hoffmann Bros are prompt, professional, explain everything they’re doing, and a joy to work with. Cannot recommend more highly.
Scott was very professional and a truly nice guy, himself and Hoffmann was able to help us out financially which was a big respect to me, He was very knowledgeable in the service that needed to be done and making recommendations for future projects in an economical way. Really appreciate getting out quickly as…
My service was excellent learned something that I was not aware of. I had a frog inside my unit that fried my dual capacitor. Chelsi was awesome and such an asset to Hoffmann Brothers.
Matt saved the day. 109 w/heat index outside and 87 degrees in the house. Wow. Do you ever realize how much you truly appreciate your AC?? I do. Thank you Matt!!!! Couldn’t have asked for better faster kinder service!!!
It really was my yearly check up on my AC… I really like keeping up on maintenance around the home! Thanks Hoffmann Brothers!
Lifesaver
Very good technician. Explained everything for future reference. Was prompt, polite and am totally satisfied with the work.
Quick, efficient service. Provided good explanations. Super friendly.
Very professional, knowledgeable and polite. Very diligent and thorough. Provided best options given the situation.
Bobby Rogers did a great job with my summertime AC maintenance check! He explained what work needed to be done, and was able to do it right then & there. Friendly, pleasant, and got me squared-away in no time at all! Chris Marsh did a very thorough job of helping me figure out why a heating error code was coming up…
Alex was extremely helpful and professional.
Kurtis was outstanding. Got everything fixed quickly and running great! Thanks!
Competent and very knowledgeable!
Shamine fixed my air conditioner with professionalism and great service. He helped me during a difficult time and made the situation the absolute best he could. I am very thankful for his kindness and great work.
Kurtis from Hoffmann Brothers was professional and explained everything having to do with our AC repair.
Aron came out and did an amazing job. He showed me exactly what was wrong, what caused it, and what I could do to improve it. He was very friendly and knowledgeable. Would definitely recommend!!
Very professional and friendly! Did a great job installing new AC and even built a box fort from the package for my kids in the front yard! Lol
Great job as usual
Chelsi did a fantastic job! Hoffman Brothers went out of their way to get to us sooner.
Super professional. The technician explained everything. We had some unexpected issues with our AC but the price was very reasonable. I would definitely recommend.
Every time we have problem we call and they do their best...thanks
They did an amazing job, explaining each step of the way and keep me updated on things that came up during the instillation. Definitely recommend!
Carter was very informative. Very good at his job
Curtis was fantastic, knowledgeable and courteous. Could not ask for more.
Hoffmann Brothers always gives great service. Andy was a terrific technician. Appreciate the timing update calls, too.
We had another company look at our system and they said we needed to replace our blower. Our whole system was brand new installed in 2016. We decided to let Hoffman give us a 2nd opinion. It was a loose damper, not a blower. Saved us $500. Hoffman is fantastic.
Kurtis was thorough in his diagnosis. He answered questions and was patient with me when I was frustrated with other parts of my experience with Hoffman overall. He went above and beyond. I hope the company appreciates him and rewards him accordingly!
I called @ 7:00 pm Tuesday and Alex was here at 9:00 the next morning. It would have taken several days for any other company to show up. I would recommend Hoffmann Bros. to anyone. Thanks
Great job, nice technician!
Great job by Scott!!!
Mr. Presley was friendly and personal, while remaining professional. He explained my situation thoroughly and provided me with information to make a good decision. Excellent service.
We called with an issue and Hoffmann Brothers came through quickly! We use the maintenance plan and it is well worth it. Chelsi was on time and very professional. We appreciate the speed and a job well-done!
Mike was knowledgeable, professional, friendly and treated my home as if it were his own. I will be using Hoffmann for all future needs! I really highly recommend
Shamin was very knowledgeable and friendly and answered all my questions. He had the needed part with him and was able to fix our unit quickly which was wonderful on this record breaking heat day. This was our first experience with Hoffman and we were extremely pleased with the service. I especially appreciate the…
Kurtis Pointer was very professional and nice. He explained in detail any questions I had. I am very happy with my job done by Hoffmann Brothers.
Every person that I came in contact with at Hoffmann Brothers were very nice, knowledgeable and professional. I will definitely continue using them.
Hoffman is expensive but Scott is excellent. He should be a valued employee of Hoffman. Great all around with the multiple issues he solved. Great communicator. Good person. My dog liked him too.
Our AC had stopped cooling but would run the fan. Andy from Hoffmann came out and quickly diagnosed the issue. He explained the options for repair and was transparent about which service he recommended. AC is up and running perfectly now!
Very professional Very knowledgeable
While every team member I met was courteous and professional, they were also adamant I needed a full new HVAC system after an hour of troubleshooting. Ballpark price quoted was $12k - $26k depending on options. I asked them if my Nest thermostat could be causing the cooling issues I was experiencing. They were…
They always do an amazing job!
We had our entire AC/Furnace go out. My wife is 9 months pregnant and we have a 1 year old. Ross was great at getting someone out ASAP. Another local company told me to call them in a week 🙄 Brian was a great project manager and coordinated the install pretty seamlessly. Tommy came out installed everything in one…
Another wonderful experience with Hoffmann Brother's! My home protection plan is worth every penny!
Ryan was very good
Jesse was fantastic!!! He arrived on time and finished the work very quickly. My dogs instantly fell in love with him and tried to hinder his work by asking for his attention. He was a total champ. Thank you Hoffman Brothers for always doing a great job and sending out the best people
Technician was quick and efficient. Very Pleased.
On time and very thorough. Michael did a terrific job.
They always do a great job. I even have my generator serviced with them as well.
Came right away and fixed central air. We were very happy.
Technician Matt Northway did an excellent job patiently providing answers to all of my questions and even went the extra mile in tidying up some cosmetic issues I had with my thermostat! He was thorough and provided excellent advice in future decisions with our HVAC system! Hopefully anyone who needs Hoffmann's help…
Cody is a professional & kept us informed of what repairs were needed & the costs before proceeding. He has been our technician 3 times & he’s amazing. No hard sells :) Hoffman Brothers is great about getting next service calls schedule! They will continue to get our business as they treat their customers great. Thanks!
Hoffman Bros have well trained and courteous technicians. They take great care of our hvac systems. Our technician, Justin, was prompt, courteous and helpful.
Josh Seagraves is the unexpected professional!!! This young man is awesome. If only there were more service technicians with his knowledge and great attitude! A 10 wouldn’t be a good enough rating for value with Josh. We trust him. And he’s earned that trust. Awesome young man!
Routine maintenance and A/C repair: Very knowledgeable and professional technician. Answered all my questions and presented many options. Highly recommended.
We've used Hoffman several times over the years and have had great experiences, highly recommended. Do yourself a favor and don't try to skimp on major appliance repairs or install, go with the professionals!
Nick was very professional and easy to communicate with. He was patient and stayed until the problem was fixed.
John did an excellent job. He took time to explain things and make sure things were fixed and knew what to do to make things work.
Was super friendly and professional.
I had some bad wiring and Scott was quick, professional, answered my questions, and got my system working again quickly!
Good kid. Knowledgeable. Trust worthy.
First they sent me Nick's picture and told me he was on his way. I thought that was great since I live alone I knew exactly to whom to open the door. He was extremely professional and kind. He made sure he answered all my questions. He made helpful suggestions for the future. I was extremely pleased with the way I was treated.
Humidifier repair through furnace was done professionally and timely. I have gotten nothing but GREAT service from Hoffman Brothers and their technicians. It's a good thing to have a place to go to for one stop shopping. Keep up the good work 👍🏾
Tony Z. was super informative. He was on time and did a great job. Not to mention that he saved me tons of money. I will use Hoffmann for all of my appliance and home needs.If you have sewer issues ask for Tony Z to be your tech!!!! I won’t go anywhere else.
Exactly how you would want a complete HVAC system replacement to go. Professional, friendly, did not disrupt the household, cleaned up like were never here. Very impressed with the whole experience.
Great service and a quick response. Clearly communicated options.
Fast efficient.
The service technician was very responsive and respectful of my home. Very knowledgeable and professional while performing work and did not try to upsell any service I did not need. The estimate and service costs were VERY affordable and completely worth it. I’m so glad I called them!! Both sinks work perfectly now.
John was super friendly, patient with my barking (protective) dog and on time. Thank you!!! John took the time needed to locate our plumbing glitch; scheduled a return time while at my home to ensure a timely and appropriate second visit to complete the job. He’s welcomed back anytime as our technician.
Hoffman Brothers continue to perform at an exceptional level. They kept me informed of their arrival which helped coordinate my day. Dan was extremely friendly and quick to solve the issue with my 90 year old mother's A/C unit. He also went above and beyond communicating to her (and me via phone). A truly great…
Filters and AC check
Kyle was in and out in an efficient manner for my ac checkup. He took time to explain the status of the system. Great job!
Matt was great. Took good care of the system and was right on time. Great service from a great company.
Gary is an awesome guy he know his job he was quick and very informative about the work being done would most definitely be calling Hoffmann for any and all future repair and preventative work thanks again for job well done
Hoffman Bros does great work. I enjoy the interaction with the office staff and the techs are all personable and knowledgeable.
Mr. Pointer was very thorough and patient, detailing the work needed while answering all my questions about the ongoing issues and next steps. Major issues that were otherwise undiagnosed by previous repairmen were brought to my attention and addressed with professionalism and care. His efforts were much…
Update Oct 2022 HVAC service contract routine maintenance- This time our tech was Dan. He was professional, thorough and very detailed in his assessment of our system. He explained his findings in a clearly and precisely. I recommend this company because both experiences I have had with them have been wonderful and…
Ken was great at explaining the entire AC wiring process and layout! He took the time to walk me through the fixes that he was doing.
Ricardo came to my home and was very professional, incredibly friendly and took the time to ask questions and small-talk while working. It was a great experience and I highly recommend him.
Scott was very informative about what needed to be done to fix our AC. He & his supervisor diagnosed the problem & were able to find the parts needed the same day & fixed our AC. We are very appreciative & grateful for really great service! Scott is definitely one of a kind!
I’ve used Hoffman Brothers twice now- and I do have their maintenance plan. As a new homeowner I felt like it was a good investment. They are always communicative, professional, helpful, think of all the descriptive words to describe someone you’d want to explain their services to you and that’s what they are. They…
If you have to replace your HVAC system, The serviced from Hoffmann makes it so much better! Thankyou Seth, Nick and Matt
Ken was quick to diagnose the problem, replace the part and got our system back to running fast. Excellent service.
Michael Korte was very knowledgeable, down to earth and honest with me. He went above and beyond my expectations. Not only was he professional but most importantly personable. thank you very much michael.
Very professional and helpful with fixing our air conditioning system.
I called at 8:55, and at 10:45 my AC was fixed. absolutely amazing.
The service was very good. I had them install air conditioner. I would highly recommend them.
Quick response time. Mike from Hoffman Brothers was incredibly helpful as I moved into my new home just as the AC started acting up. He helped get things back in order in no time. Highly recommend!
Kyle Canoy with Hoffmann did a quick and thorough job. Thank you for the respectful customer service!
Hoffmann Brothers was great! They're 2-for-2 in providing great service visits to us. I have officially coined them the Chick-fil-A of home repair service companies because they're service from setting the appointment, to calling before the technician comes, to sending a text with estimated arrival time, and the…
Scott was very professional, he took his time. He also explained as he went along and when he was finished. He was also very polite when I kept calling him Shaun instead of Scott. I would definitely use Hoffman brothers again and request Scott.
You did a wonderful job on my mom's AC unit. Thanks again. 😊
I am very happy with the service I received. They were responsive, timely, professional, and knowledgeable. Randy was very professional and provided details on diagnostic steps, results, and next steps. Thank you!
He did a great job and was very knowledgeable. Also he was very friendly and helpful when it came to replacing our wiring to hook up to our Nest. Would highly recommend Gary and Hoffman Brothers!
My home air conditioning unit stopped working. Normally, I use the service of a smaller company for my needs. Today, that company told me that it would be a week before someone could come see about my air. Because we have breathing conditions, waiting for air for my family is a No. After an intense Google search, I…
Does great maintenance, gives good advice, reasonable rates. I'm happy!
Water temperature issues
Ricardo Lopez did a great job! Very professional and explained all my options. Highly recommend.
Ricardo, was great in explaining exactly what he was doing and had to do to repair the furnace. He also took before and after pictures. Job well done.
Ricardo was extremely professional and quickly assessed the situation and fixed the problem. I was extremely satisfied with Hoffman Brothers service and highly recommendi them.
Technician was friendly and professional. Work was was to our satisfaction in a timely manner.
Great customer service, went through and did exactly what they were going to do. Going to use them for all HVAC services!
There is no company in St. Louis I trust more than Hoffmann Bros. Mike repaired my A/C and he was terrific!
Called Hoffman on Sunday after hours to request A/C repair appt. Repairman came out the first thing Monday morning and fixed the problem within half an hr. Talk about FAST service! And the serviceman, Mark, was very friendly and informative!
Kevin G. Did a great job getting our ac on he was very professional and friendly and thoroughly explained our problem
Josh was friendly, very knowledgeable, on time, efficient. 2 thumps up, 5 stars…
Good
Wonderful as usual. Scott was excellent. On time, personable, professional - only good things to say.
Amazing work and customer service. We were so thankful for how quick they were able to come install a new AC when ours died in a heat wave. Highly recommend!
HIGHWAY ROBBERY and nothing short of it!!! 475 for less than 30 min of work. Yeah they were nice, but charged me 100 bucks to come out, then 375 dollars to replace a part that took less than 15 min to replace. One might say it was the cost of the part... no the part is less than 20 bucks, if I had bought it. 475…
Josh was very knowledgeable. He was courteous and got right to work and had my unit up and running in a few minutes. He did not try to upsell me at all. I felt at ease with him, and he was able to get a project manager out to speak to me right away.
Chris was great! Explained the issue and took the time to show me as well.
Great and fast service.
Mike was professional and thorough. He kept me informed on every step of the process. Great experience with this company!
They cleaned the air ducts
Emergency A/C repair during hear wave.
This was a great experience! My AC unit just quit during a heat wave and it was awful. I called Hoffman for service and when I explained the situation they got me on the list for that same day and even made it out to me before lunch. The tech Nick was great. He did thorough troubleshooting and explained everything…
Mike was delightful and so were all parties involved in scheduling services. Lovely people.
On time, very friendly, knowledgeable and efficient. I had a wonderful experience with this service.
Ryan was excellent today servicing my air conditioning unit today. Very professional and he explained everything in a professional manner.
Scott was a great technician very professional and he did a great job of informing me about what was going on with my unit and what needed to be done to fix it.. Now we’re back to blowing good cold air!!! Great job Scott
Very professional company with capable workers.
Thank you Hoffman Brothers and Dominic for coming out on a Saturday and fixing my AC. With outside temp at 97 degrees I was relieved you could get this done so quickly. Pays to be a maintenance plan member.
Jeff was great! Super knowledgeable and honest. Definitely would recommend Hoffmann Brothers based off my experience!
Domanic M. was one of the most personable, pleasant and knowledgeable technicians I've ever had the pleasure of dealing with. After diagnosing my A/C, he thoroughly explained a number of options and associated costs. He came to my level but had no problem getting technical when I asked for more clarification. I hope…
Dan was very thorough, got right down to the problem. Friendly and courteous. Please my experience,
Michael was very professional and pleasant to work with! He determined what our AC problem was quickly and repaired it in a timely manner. Great job and excellent service!
Great service. I have the home warranty deal. They called me to remind me it was time for maintenance. Professional, knowledgeable, dependable.
Well Done
Jesse was very nice and professional 👏!
Very professional, the techs aren't pushy about minor repairs and listen to your concerns and look at possible causes. All services I've gotten happened ahead of the scheduled time after a phone call asking if showing up early was ok
Coty was great! He quickly diagnosed the problem and fixed it. He let me know what the issue was right away and what was needed. Thank you!
Extremely fast, very professional service. Each time I've used Hoffmann Brothers the technicians have been able to diagnose and fix problems with our AC system without apparent difficulty and the fixes have lasted without any additional work needed for years. Their prices aren't the lowest, but I'm completely…
I used this company for My air conditioner repair, the technician came and said some parts are burned so he said the needed to be replaced and air conditioner is old , I told him to replace the parts it costs me almost a1000 dollars, he sad we don’t if this gone work I need to see it running before we know I sadi ok…
Went above and beyond to fix a leak due difficult to find kinked hose running into the basement, also fixed a sensor for proper shutdown when the drain pan fills up.
Tech was professional, knowledgeable,through
Shane was great friendly,on time,quality work
I have been using Hoffmann Brothers after having a bad experience with another company and have been thoroughly impressed. The technicians are always professional and knowledgeable. I will continue to call Hoffmann Brothers for my heating/cooling needs.
John was extremely knowledgeable, accessible and helpful. Very personable, honest and thorough. I trust his opinion and Hoffman Brothers have been very responsive and accommodating. Top notch service and quality. Highly recommend!
Hoffmann Brothers has always been awesome! We have been using them for years. Their service membership is phenomenal, the technicians are always so respectful, polite, and professional. We have had A/C units, furnaces, water heaters, and even hose bibs replaced with them and literally every experience has always…
We love Hoffman Brothers!
I can’t express how much/hard these guys worked from the moment they arrived to the moment they left. I completely understood what was happening and what it was going to cost. They were prompt, professional, respectful and they kept everything as calm as possible! Amazing!
Called Saturday afternoon and arrived Monday morning. Quickly diagnosed the problem and provided solutions. Kyle Rose was professional, courteous, and knowledgeable. I recommend Hoffman Brothers.
Always appreciate the friendly service. They get someone here as soon as they can and communicate well. The techs are always helpful. Highly recommend Hoffman Brothers!
The technician was very informative on the ac inspection. I was very impressed. He had a wonderful demeanor and was professional in his responses. I have a clear understanding of the project at hand and will be contacting Hoffman on my future project.
Always professional, friendly, on time after calling to alert owner, furnishes photo of repair person before he arrives, wears masks and booties, generally fixes problem first time.
Today Kurtis came out to perform regular maintenance on our heating system. He was on time, professional, knowledgeable and extremely friendly and courteous. We have been using Hoffmann Bros. for about 5yrs now and they've done a lot of repair and maintenance work for us. We have always had great experiences with them and I highly recommend their services.
I've used Hoffman Brothers for over 15 years. They are responsive, professional and do the work correctly. As they have expanded the business from heating and cooling, I have employed them for plumbing and other services as well. They also have a new system where they update you during the day regarding the time…
We had been having issues with our HVAC & Humidifier. After calling our previous contractor, we were given a wait of over 1.5 weeks. We decided to try Hoffman Bros, who were able to send tech, MKorte, the same day. That in itself raised concern that were later dispelled. MKorte introduced himself with Covid-19…
Tom was great! He spent time talking with us to make sure he knew exactly what we wanted, he was very professional and knowledgeable, we are confident that the work will be done completely and correctly.
Jake was an exceptional technician. He took time to explain everything he was doing and was very quick without rushing the job. He was professional and polite, even giving me some treats for my dog. I would recommend him to anyone and will request him for future maintenance.
Been using Hoffman Bothers for a long time for AC and furnace maintenance /repair, plumbing and electrical work and have found them to be consistently reliable, professional, and competent, as well as very flexible and responsive to scheduling.
Scott was a great tech that put me at ease from the beginning of the home visit. He identified the root cause and provided several options, without pressure to upsell. Would highly recommend Scott and Hoffman Brothers for AC services! Had a follow up consult with Chris and he was equally helpful, understanding, and informative!
Prompt , professional, explained the procedure of the work. No surprise additional fees. Job very well done. I would recommend this company if they have people like Michael S employed there.
Randy is professional, helpful and friendly. Found the problem and gave me options. Seems the price is a bit high but you get what you pay for and I got good service. I will definitely be using Hoffmann, and probably Randy, again.
Chris is the best! He came in and repaired something that was missed previously and did it without charging me. He was fast, courteous. I hope he remains my contact from Hoffman moving forward!
I am very happy with the service I received from Hoffman Brothers! And more specifically, I am extremely impressed with the level of service provided by the technician, Jim, today. Not only did he find the issue with my AC unit and explain it in such a way that I could understand, but he also took the time to…
Good job ,.I just want to thank him for fixing my central air .
Hoffman brothers were able to make it out the day we called them and took the time to observe the issue and diagnose the problem. unfortunately the problem did not present itself during the visit, but the technician suspected it might be the AC fan and noted it in his report. Without observing the fan stopping he…
I had Ricardo as my technician. He was very friendly and knowledgeable in his work. He was able to quickly troubleshoot my problem and give recommendations on how to solve my issue without trying to upsell. He also was respectful of property. I'll definitely choose Hoffman Bro's again in the future.
Shamin was punctual, polite, and professional. He’s good at his job, honest, and doesn’t mislead or take advantage of customers. He fixed my AC in not time and only suggested products and services that were necessary. He made it very clear that he is not a salesman. What a great guy! I was so scared to have a…
Adam was very professional and considerate. He is an asset to your business.
Performed periodic preventative maintenence. Fast. Efficient, tidy, and very friendly. Welcome back any time.
Mike Edsel did a great. Came out and fixed my AC unit within 1 hr. He very professional and explain everything very well.
When I needed to replace my air conditioner, Hoffman Brothers gave me a fair bid. The work was done professionally and thoroughly. They explained the process and answered all my questions. 5 months later I thought I heard a noise from the a/c and they had someone at my front door the next morning. I really…
First of all this is my first business review i have ever given.. Our A/C went out last night and i called for a tech at 7:30 am. The customer service that answered was very professional, direct, and on point. I was told we would receive a call 30 - 40 mins before the tech arrived .. i got a call back 15 min…
Where to begin. All I can really say is EXCEPTIONAL. I have been with Hoffman Brothers for at least 10 years I think and that is because they are truly one of the outstanding companies with which I have worked. Beginning with the individuals who answer the phone (even at 2:30 in the morning), through the service…
Hoffman Brothers employees have shown themselves to be knowledgeable and courteous. The service on our AC was quickly troubleshooted and repaired by Josh. He showed up quickly which was great , since it was a very hot day. Later that evening Steve met with us to go over what was needed to replace our AC unit or the…
Our technician Mike Edsel was amazing!
I've never had a bad experience with Hoffman. Steve and Kyle were no exception. 2021 update: Matt came out to fix our super old AC. He was on time, took care of the problem quickly, and answered all my questions. Great experience. 2021 update pt2: Josh was great. Based on how often I have to have Hoffman come out…
Matt was great. Got here a day early on one of the hottest days of the year and had me back up and cooling down in an hour. What a rockstar.
Andy was very professional and answered all of our questions. He got our A/C back up and running and gave us options to do so. We were very happy with the service of both Andy and Hoffman Brothers, they were prompt and courteous and got us on the schedule as soon as possible!
Kyle did a great job. He was kind, professional, and thorough. He was able to come out the same day and give us a temporary solution until we could address the bigger issue. He was not rushed even though we were the last service call of the day.
Very professional and informative. Friendly and fast service. Tech was on-site for less than 20 minutes, completed diagnosis, and answered all questions thoroughly. Will definitely recommend & use Hoffman again in the future.
The service was wonderful and Mike was very professional and gave us all the options and was able to fix the problem. We are very happy with the service that was provided to us. We sure to always use Hoffman Brothers again. Thank you. Kelly Whalen
Another company had worked on our non functioning system for three days and suggested we call a different service provider. Unfortunately the Hoffmann technician had the SAME problem as our first service provider! After some discussion they were willing to try a repair rather than replace, and although the…
Hoffman Bros. was able to get a tech to my home much faster than I expected even though it was a string of very hot days and they were very busy. Mike Edsel was very professional and knowledgeable. He not only performed the work quickly and efficiently, but his attitude and professionalism were exemplary.
Mike was GREAT! Kind, knowledgable and gave our puppies treats :)
7/23/22 update: Randy came today for my bi-annual check and cleaning and he's been out before. Randy is polite, extremely professional, very knowledgeable and I trust him being in my home. I would definitely recommend having him out to service or check your HVAC! Previous review: I used Hoffman for the first time…
Their technciian Ken Davis did an outstanding job correcting errors from a previous contractor I first tried. I strongly recommend Hoffmann Brothers.
Our blower fan shredded itself yesterday evening so I placed a call to Hoffmann Brothers (we have their home protection plan). They called back promptly at 7am this morning, Randy was here by 930am and our AC was back up and running by noon. Another great experience!
Service was completed on time. Technician completed full inspection and repaired several corroded wires. Saved a bunch of money and he offered great advise. I hope I don't need any future HVAC repairs, but if I do, Hoffman bros will be my only call! Called again for repair. Simple service and my tech, Michael, was…
$474 dollars for a $30 dual capacitor that takes 15 minutes to install. That's pretty ridiculous if you ask me. If it weren't 95 degrees I would've told them to get off my property but I had no choice. Don't make the same costly mistake I did. Hire someone else.
Scott was great, very friendly, and fixed my AC!
fantastic, extremely professional. Even closed our windows before restarting the A/C.
Jim was great! Super knowledgeable and friendly!
Josh re-wired the auxiliary heater for my heat pump/AC so it works properly. It was covered by my warranty, and I am happy about that.
Unit was low on Freon and was not cooling. Service man Ricardo was very professional, courteous & knowledgeable! Absolutely recommend!
You can tell Mike is an excellent human and takes his job seriously. He was everything I could've asked for in a repair technician. Kind, friendly, informative and downright knowledgeable. He represents the brand and himself through his character and by how much he cares. 25 years of experience and you can tell he…
Mike Edel did a fantastic job! Professional, thorough and very courteous and polite!
Great job... always ready to help. We appreciate their service...
This was the first time I used Hoffman Brothers. Matt did a fantastic job helping to repair our AC unit after the fan stopped working over the weekend. Matt was knowledgeable and professional when recomending a solution to our problem and replaced our 20 year old motor during the visit. I look forward to using Hoffman Brothers again in the future!
Professional, efficient and personable service, helped us out of a bind with leaking coolant on the hottest day of the year!
Mike was able to quickly diagnose the issue with my AC unit and resolve. He also performed routine maintenance to the unit and replaced a part. He explained a little bit about the maintenance program and how signing up today would include discounts. All in all pretty happy and would recommend!!
Ken was great. The compressor on AC wasn't kicking in. The easiest solution would have been to order a new compressor, but we would have to wait for the part to come in, about a week. It is 95 degrees outside and is getting hotter. He offered us an alternative with a Kickstart utin but was clear that it may not work…
I have had both plumbing and electrical work done for me by Hoffmann Brothers: on time and quality service. I recommend them without reservations. Great company!
Mike Edsel was my service technician, and I cannot say enough good things about him and the service he provided! He was incredibly caring and understanding of my frustration with the AC being down, and he went above and beyond to get everything repaired. He is a huge asset to Hoffman Brothers and I will definitely…
Hoffman Brothers is great. They were super quick to get here and got my a/c back running again in a very short time. No nonsense and very ethical.
This is the fourth company we have worked with on the same issue and they are BY FAR the most knowledgeable and professional. They make sure you understand what's going on and what your options are. They are very professional, personable, and easy to talk to. The difference is so obvious when a company cares and does things the right way!
Mike is always been on time and very professional. We feel comfortable with him and trust his expertise. Wish we could find a “Mike” for every home need!
Matt arrived at 7am to service our attic unit and AC. He quickly found the issue, quoted a repair, and started work. This was the most easy and painless service call I’ve ever had.
Great service! We highly recommend Hoffmann Brothers! They are timely, knowledgeable and very customer service centered.
On a Saturday, I called 5 local hvac repair places that advertised 24 hour service and Hoffmann Bros. were the only ones to answer the phone. Great service from Curtis. Diagnosed the issue with the AC in our new home that was caused by bad installation and wiring from another company and got it running. Highly recommend.
I just had Hoffman Brothers to my home to investigate my ancient AC system. The service was excellent. In fact, it was significantly better than the many other companies I have hired over the years. Mike E. Is clearly a professional who loves his job. In addition, he was friendly, informative, and overall an…
Kyle was wonderful to work with. He was friendly, professional, and explained everything clearly.
Kyle did a great job of explaining what was wrong with my AC unit and fixing the issue promptly! Very knowledegable and professional!
Shamin did an outstanding job! He was fast, professional, explained everything clearly and his recommendations were excellent. Hoffmann Bros has not failed me since I found them! They know how to business the right way and they are 100% the best choice out there. I have used their services for HVAC needs, electrical, appliance repair. They are the best!
Great!!
Mr Hoffman was very helpful & thorough.
Jesse is who we worked with this time around! He's very thorough and professional...and we're narrowing down the struggles we have had with an AC unit installed by another company(whom we will never use again). Hoffman Brothers is always able to get to us quickly and efficiently when we need it. And with…
Steve did a very good job installing our new furnace And he reworked our our thermostat To work properly With the new furnace. The St. Louis county inspector Told Me he done a very good installation
Very professional and courteous..
Jim is an amazing technician and person! He is very kind, a great listener and has the patience of a saint. I was extremely impressed with his professionalism and support. I can’t praise him enough. 100 stars for Jim! ⭐️
Chris did an awesome job and was very friendly and helpful!
Everyone at Hoffmann has impressed me with their professionalism. From Chad the project manager to Jake and his crew. Their explanation of the process and almost military execution of the installation was amazing. I wholeheartedly recommend the Hoffmann Bro experience.
We have been longtime Hoffman Bros customers for AC and furnace maintenance, HVAC install, and also for media filters and UV light air cleaners. Kurtis came out today to perform the AC tune up and thoroughly investigated both of our AC systems. Kurtis was professional, friendly, thorough, and knowledgeable. He…
Prompt and courteous service, good explanation of problem and repair.
Professional reliable service
Punctual, polite, professional. Great company.
Michael was very professional, knowledgeable and thorough.
Great value for your money. Always on-time and very professional servicemen. They’ll walk you through the process step-by-step, and answer whatever questions you have with the service. Transparent and up-front with any and all costs. We have a boiler heating system, and Chris is always so informative about it. I…
We are always happy with the service we receive from Hoffmann Brother's. It is so nice to call one company and know that you will have a true professional show up to fix the problem. We have used about every service that they offer and will continue in the future. A true 5 star operation.
Randy was outstanding. Very courteous and extremely helpful in explaining the service. He went above and beyond to get the issues corrected and ensure the unit was running the best it could. Look forward to continuing to use Hoffman again for future service requests.
More great service on our Air Conditioner and Furnace needs by Hoffman Brothers! Thank you to Jeff, Dave, and Karen for taking such great care of us as Hoffman Brothers always has, and for the great customer service and kindness we always receive! You're the best and we really appreciate it!!!
I called Hoffmann, since my ac unit did not cool the house. Ken came out on Friday morning and discovered the copper pipe near condenser was clogged and made the system failure. He suggested options including repairs and entire system replacement, since my unit is 22 years old. Honestly he did not push for a sale…
Amazing service. Went out of their way today, on a late Saturday to send help! The first time I used their service was almost 20 years ago. I lived in Wentzville. It was beyond their service area. I mentioned Dave Glover, who was always talking about them on 97.1, and they actually found someone to come all the…
After buying our first house, we noticed that our AC system (That was only 5 years old) was not able to cool our not-very-large house well. We figured maybe it had something to do with the summer heat, but it seemed our AC would just constantly run and the house would never get lower than about 77 degrees. I called…
Mike was awesome! Professional, friendly, and explained things in plain English. Upfront with pricing, didn’t try to up sell me. And by doing so earn more business from me. Highly recommend Hoffmann Bros and Mike E.!
Technician said we needed a new thermostat and up to 3 pounds of refrigerant with a quote of approximately $650. We contacted another company and that technician "repaired" the thermostat with 2 AA batteries and topped off the system with 1 pound of refrigerant for a total bill of $200. While the office staff has…
They recently came to service my AC. I was really pleased. He was patient, thorough, and knowledgeable. The tech did all that he could do to resolve the issue. I will have to do some other things on my own. Some of the issue is unavoidable due to the construction of the house. But I was very happy with their service and would recommend them.
These guys do it all and they are consistent. We always see their trucks driving through all of our neighborhoods. Here is some of the work they have provided for us in 2020: New HVAC & Hot Water Heater - I got 4 quotes for a new HVAC and hot water heater for my mom's house. Hoffman Brothers provided the fastest…
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1270 | $37–$406 |
| A/C system maintenance | 847 | $54–$457 |
| Heating system maintenance | 833 | $54–$454 |
| Plumbing pipe repair | 399 | $353–$1.4k |
| A/C system repair | 395 | $83–$1.3k |
| Drain cleaning | 354 | $248–$593 |
| HVAC system repair | 350 | $161–$654 |
| Heating system repair | 349 | $429–$1.4k |
