How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%70+17Value 14%100+14.1Replies to reviews 7%82+5.8Craft & service penalty90−1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREHoffmann Brothers
Des Peres, MO · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #51Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 12,066 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Hoffmann Brothers for 8 kinds of job.
Hoffmann Brothers for a/c system repair
Clear ✕All 395 Google reviews tagged “A/C system repair” · showing 120
The repairman spent extra time helping me understand why our central AC broke and gave me several possible solutions. Big fan of above-and-beyond service, and this hit the mark and exceeded it.
Matt was friendly, competent, respectful and did an excellent job. He spent a good amount of time explaining what he did and my options going forward. I have recommended Hoffmann Bros before and will continue to do so. I have always been pleased.
They were responsive, helpful and very professional. Scott was excellent. Very nice, even when he had to deliver the bad news that we needed a new compressor.
Hoffmann has consistently been professional, timely, experienced, and has explained their process to us for over 10 years!
Scott is absolutely THE BEST! He is skilled, conscientious, good communicator and always explains things well to clients. As long as we get Scott, we will stay with Hoffman...
Prompt service. But their Pricing is criminal Seek an alternate bid
Excellent!!! Prob one of most knowledgeable employees in hvac that you employ. She’s great!!
My technician was very knowledgeable and helpful.
We have used Hoffman Brothers for some years now, and a member of their Home Maintenance Plan. Kyle was our Hoffmann Electrical Tech today. He was very nice and explained and answered questions. His work was perfect and done in a timely way. Hoffman Techs have always been the best, and a;ways professional,…
In the recent past, we have engaged Hoffmann Brothers on five major projects (two furnace, AC air handler and condenser installs, mini split install, and tankless water heater install) as well as a few smaller ones (whole home water filter/conditioner installation, appliance repair, thermostat installation).…
Josh was great! Thank you for your help!
Nothing like your AC unit going out the day before the 4th of July. Quick ...same day service! Our repair technician Josh did a fantastic job and got us cooling down in no time!
James was awesome!!! He had our AC back up and running in less than an hour! He explained the issues and went over our options for repair. He was so polite and professional! We can’t thank him enough for getting our AC repaired, especially during this head wave. We will ALWAYS recommend Hoffman Brothers!!!
We bought HVAC and AC. First year it took 1.5 lbs of Freon. The AC is a piece of junk. 2nd year it took 6.5 lbs of Freon in April of this year. The ac went out last night. We have Protection Plan but no one can come here until Monday. Why are we paying for a plan that doesn’t work. This will be the 3rd time the ac went out. They need to replace the unit.
On time and finished early. Very professional and explained service to us.
Service is always excellent. The employees are prompt, courteous and efficient. Pricing is always fair and reasonable. They rate an A plus in my estimation. Jay Summerville
Nick Meyer was outstanding, he came and saved the day. I called this morning and he was here same day and fixed the massacre brought on to us by another company.
Another great service visit from Hoffman. Rich was professional and kind, and got everything working on my AC unit in no time. I appreciate it enough to keep leaving reviews, so hopefully that counts for something!
We were so pleased with the service from Andrew & Hoffmann Brothers. We were anticipating just an estimate to install a humidifier on our furnace today. Not only did Andrew provide an estimate, but he was able to get the supplies and make the installation today! He was courteous, knowledgeable and very hard working.…
We had a great experience with Hoffmann Brothers. Their team was professional, responsive, and extremely knowledgeable from start to finish. They helped with HVAC maintenance and repairs, explained everything clearly, and made the entire process smooth and stress free. The technicians showed up on time, treated our…
He called ahead of time so I could get dogs in from outside and upstairs. He told me about repairs that I could have done today or in the future He was personable and procession and explained what the issues were Pleased with his service
Jeff did an excellent job. I was very happy with his work. Susan Davidson
10/10 for service. 11/10 for good people. When we were hit with a broken drainage pipe 2 weeks ago, Hank & Peter showed up early to repair it. I was so impressed with their work (and just them as people) that I signed up for their home protection plan, which has already paid for itself when, two weeks later, we…
You go with Hoffman because of who they are. The most professional and friendly people that have been servicing my heating and cooling needs for almost two years now.
Extremely helpful diagnosing the issue and explaining the repairs.
Hoffmann Bros always provides great customer service and fixes what needs fixing. The repair techs are polite, professional, and knowledgeable.
Carter is very knowledgeable and thorough. He did a great job and communication skills are top notch. Thank you.
John was very kind and knowledgeable. He fixed our AC issue right away and was very timely.
Excellent service on semi-annual HVAC checkup. Kyle was an incredibly helpful technician and extremely thorough.
Short answer: highly recommend. This company is the total experience! I’ve used Hoffman Brothers for the last 2 months now purely for electronic project. The work has been amazing, the professionalism is above other companies standards, and from first call into the office to the tech coming out, it all an amazing…
Mike did a super job. He kept me informed all along the way as he determined the issue with our A/C and got it fixed. Thanks!!
Kyle L. from Hoffman Brothers Electric took care of several electric related issues for me today. He change the light bulb in my garage ceiling, changed out my smoke alarm batteries, replaced a light bulb socket fixture and burnt out bulb in the basement, and checked that the electric outlet on my deck in the back…
I've been a long time, satisfied customer of Hoffmann Brothers. James for electric and John for plumbing did a thorough, careful job with pleasant demeanors.
Service was excellent! He explained everything and kept us informed at every step. Highly recommend!
Professional, experienced, very nice. Found the problem immediately and fixed it great job.
He was very helpful
Very professional and informative of options (home office) their dispatch & my technician, all interacted to get me taken care of with My extreme schedule! Work was very clean...I'm 5 stars satisfied
Ray arrived promptly, explained everything, & wrote out options in detail. He addressed my original problem today, then scheduled time to return & complete the project (which includes replacing some parts original to the house).
Anthony and his partner were professional, explained everything clearly, very friendly, great humor and accomplished every thing that needed repaired and then some! I highly recommend these two men at Hoffman Bros! Thank you!!!
Scott was friendly, considerate, and well-groomed on his arrival. His assessment of the problem was very thorough in inspecting the issue. It was extremely hot out, and he never complained but was thankful when I offered him some water. After completing the work, he took extra time to clean up his work area on our…
They have done a lot over the years. AC and heat service and repair. Electrical. Plumbing. Washer and Dryer repair. Refrigerator repair. Installed new main waterline. New thermostats. And always a great job! Now there back...and ready to do another big, and I'm sure great job...replacing both my furnaces. I'll keep…
As ever, Hoffmann Bros are prompt, professional, explain everything they’re doing, and a joy to work with. Cannot recommend more highly.
Scott was very professional and a truly nice guy, himself and Hoffmann was able to help us out financially which was a big respect to me, He was very knowledgeable in the service that needed to be done and making recommendations for future projects in an economical way. Really appreciate getting out quickly as…
My service was excellent learned something that I was not aware of. I had a frog inside my unit that fried my dual capacitor. Chelsi was awesome and such an asset to Hoffmann Brothers.
Matt saved the day. 109 w/heat index outside and 87 degrees in the house. Wow. Do you ever realize how much you truly appreciate your AC?? I do. Thank you Matt!!!! Couldn’t have asked for better faster kinder service!!!
It really was my yearly check up on my AC… I really like keeping up on maintenance around the home! Thanks Hoffmann Brothers!
Lifesaver
Very good technician. Explained everything for future reference. Was prompt, polite and am totally satisfied with the work.
Quick, efficient service. Provided good explanations. Super friendly.
Very professional, knowledgeable and polite. Very diligent and thorough. Provided best options given the situation.
Bobby Rogers did a great job with my summertime AC maintenance check! He explained what work needed to be done, and was able to do it right then & there. Friendly, pleasant, and got me squared-away in no time at all! Chris Marsh did a very thorough job of helping me figure out why a heating error code was coming up…
Alex was extremely helpful and professional.
Kurtis was outstanding. Got everything fixed quickly and running great! Thanks!
Competent and very knowledgeable!
Shamine fixed my air conditioner with professionalism and great service. He helped me during a difficult time and made the situation the absolute best he could. I am very thankful for his kindness and great work.
Kurtis from Hoffmann Brothers was professional and explained everything having to do with our AC repair.
Aron came out and did an amazing job. He showed me exactly what was wrong, what caused it, and what I could do to improve it. He was very friendly and knowledgeable. Would definitely recommend!!
Very professional and friendly! Did a great job installing new AC and even built a box fort from the package for my kids in the front yard! Lol
Great job as usual
Chelsi did a fantastic job! Hoffman Brothers went out of their way to get to us sooner.
Super professional. The technician explained everything. We had some unexpected issues with our AC but the price was very reasonable. I would definitely recommend.
Every time we have problem we call and they do their best...thanks
They did an amazing job, explaining each step of the way and keep me updated on things that came up during the instillation. Definitely recommend!
Carter was very informative. Very good at his job
Curtis was fantastic, knowledgeable and courteous. Could not ask for more.
Hoffmann Brothers always gives great service. Andy was a terrific technician. Appreciate the timing update calls, too.
We had another company look at our system and they said we needed to replace our blower. Our whole system was brand new installed in 2016. We decided to let Hoffman give us a 2nd opinion. It was a loose damper, not a blower. Saved us $500. Hoffman is fantastic.
Kurtis was thorough in his diagnosis. He answered questions and was patient with me when I was frustrated with other parts of my experience with Hoffman overall. He went above and beyond. I hope the company appreciates him and rewards him accordingly!
I called @ 7:00 pm Tuesday and Alex was here at 9:00 the next morning. It would have taken several days for any other company to show up. I would recommend Hoffmann Bros. to anyone. Thanks
Great job, nice technician!
Great job by Scott!!!
Mr. Presley was friendly and personal, while remaining professional. He explained my situation thoroughly and provided me with information to make a good decision. Excellent service.
We called with an issue and Hoffmann Brothers came through quickly! We use the maintenance plan and it is well worth it. Chelsi was on time and very professional. We appreciate the speed and a job well-done!
Mike was knowledgeable, professional, friendly and treated my home as if it were his own. I will be using Hoffmann for all future needs! I really highly recommend
Shamin was very knowledgeable and friendly and answered all my questions. He had the needed part with him and was able to fix our unit quickly which was wonderful on this record breaking heat day. This was our first experience with Hoffman and we were extremely pleased with the service. I especially appreciate the…
Kurtis Pointer was very professional and nice. He explained in detail any questions I had. I am very happy with my job done by Hoffmann Brothers.
Every person that I came in contact with at Hoffmann Brothers were very nice, knowledgeable and professional. I will definitely continue using them.
Hoffman is expensive but Scott is excellent. He should be a valued employee of Hoffman. Great all around with the multiple issues he solved. Great communicator. Good person. My dog liked him too.
Our AC had stopped cooling but would run the fan. Andy from Hoffmann came out and quickly diagnosed the issue. He explained the options for repair and was transparent about which service he recommended. AC is up and running perfectly now!
Very professional Very knowledgeable
While every team member I met was courteous and professional, they were also adamant I needed a full new HVAC system after an hour of troubleshooting. Ballpark price quoted was $12k - $26k depending on options. I asked them if my Nest thermostat could be causing the cooling issues I was experiencing. They were…
They always do an amazing job!
We had our entire AC/Furnace go out. My wife is 9 months pregnant and we have a 1 year old. Ross was great at getting someone out ASAP. Another local company told me to call them in a week 🙄 Brian was a great project manager and coordinated the install pretty seamlessly. Tommy came out installed everything in one…
Another wonderful experience with Hoffmann Brother's! My home protection plan is worth every penny!
Ryan was very good
Jesse was fantastic!!! He arrived on time and finished the work very quickly. My dogs instantly fell in love with him and tried to hinder his work by asking for his attention. He was a total champ. Thank you Hoffman Brothers for always doing a great job and sending out the best people
Technician was quick and efficient. Very Pleased.
On time and very thorough. Michael did a terrific job.
They always do a great job. I even have my generator serviced with them as well.
Came right away and fixed central air. We were very happy.
Technician Matt Northway did an excellent job patiently providing answers to all of my questions and even went the extra mile in tidying up some cosmetic issues I had with my thermostat! He was thorough and provided excellent advice in future decisions with our HVAC system! Hopefully anyone who needs Hoffmann's help…
Cody is a professional & kept us informed of what repairs were needed & the costs before proceeding. He has been our technician 3 times & he’s amazing. No hard sells :) Hoffman Brothers is great about getting next service calls schedule! They will continue to get our business as they treat their customers great. Thanks!
Hoffman Bros have well trained and courteous technicians. They take great care of our hvac systems. Our technician, Justin, was prompt, courteous and helpful.
Josh Seagraves is the unexpected professional!!! This young man is awesome. If only there were more service technicians with his knowledge and great attitude! A 10 wouldn’t be a good enough rating for value with Josh. We trust him. And he’s earned that trust. Awesome young man!
Routine maintenance and A/C repair: Very knowledgeable and professional technician. Answered all my questions and presented many options. Highly recommended.
We've used Hoffman several times over the years and have had great experiences, highly recommended. Do yourself a favor and don't try to skimp on major appliance repairs or install, go with the professionals!
Nick was very professional and easy to communicate with. He was patient and stayed until the problem was fixed.
John did an excellent job. He took time to explain things and make sure things were fixed and knew what to do to make things work.
Was super friendly and professional.
I had some bad wiring and Scott was quick, professional, answered my questions, and got my system working again quickly!
Good kid. Knowledgeable. Trust worthy.
First they sent me Nick's picture and told me he was on his way. I thought that was great since I live alone I knew exactly to whom to open the door. He was extremely professional and kind. He made sure he answered all my questions. He made helpful suggestions for the future. I was extremely pleased with the way I was treated.
Humidifier repair through furnace was done professionally and timely. I have gotten nothing but GREAT service from Hoffman Brothers and their technicians. It's a good thing to have a place to go to for one stop shopping. Keep up the good work 👍🏾
Tony Z. was super informative. He was on time and did a great job. Not to mention that he saved me tons of money. I will use Hoffmann for all of my appliance and home needs.If you have sewer issues ask for Tony Z to be your tech!!!! I won’t go anywhere else.
Exactly how you would want a complete HVAC system replacement to go. Professional, friendly, did not disrupt the household, cleaned up like were never here. Very impressed with the whole experience.
Great service and a quick response. Clearly communicated options.
Fast efficient.
The service technician was very responsive and respectful of my home. Very knowledgeable and professional while performing work and did not try to upsell any service I did not need. The estimate and service costs were VERY affordable and completely worth it. I’m so glad I called them!! Both sinks work perfectly now.
John was super friendly, patient with my barking (protective) dog and on time. Thank you!!! John took the time needed to locate our plumbing glitch; scheduled a return time while at my home to ensure a timely and appropriate second visit to complete the job. He’s welcomed back anytime as our technician.
Hoffman Brothers continue to perform at an exceptional level. They kept me informed of their arrival which helped coordinate my day. Dan was extremely friendly and quick to solve the issue with my 90 year old mother's A/C unit. He also went above and beyond communicating to her (and me via phone). A truly great…
Filters and AC check
Kyle was in and out in an efficient manner for my ac checkup. He took time to explain the status of the system. Great job!
Matt was great. Took good care of the system and was right on time. Great service from a great company.
Gary is an awesome guy he know his job he was quick and very informative about the work being done would most definitely be calling Hoffmann for any and all future repair and preventative work thanks again for job well done
Hoffman Bros does great work. I enjoy the interaction with the office staff and the techs are all personable and knowledgeable.
Mr. Pointer was very thorough and patient, detailing the work needed while answering all my questions about the ongoing issues and next steps. Major issues that were otherwise undiagnosed by previous repairmen were brought to my attention and addressed with professionalism and care. His efforts were much…
Update Oct 2022 HVAC service contract routine maintenance- This time our tech was Dan. He was professional, thorough and very detailed in his assessment of our system. He explained his findings in a clearly and precisely. I recommend this company because both experiences I have had with them have been wonderful and…
Ken was great at explaining the entire AC wiring process and layout! He took the time to walk me through the fixes that he was doing.
Ricardo came to my home and was very professional, incredibly friendly and took the time to ask questions and small-talk while working. It was a great experience and I highly recommend him.
Scott was very informative about what needed to be done to fix our AC. He & his supervisor diagnosed the problem & were able to find the parts needed the same day & fixed our AC. We are very appreciative & grateful for really great service! Scott is definitely one of a kind!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1270 | $37–$406 |
| A/C system maintenance | 847 | $54–$457 |
| Heating system maintenance | 833 | $54–$454 |
| Plumbing pipe repair | 399 | $353–$1.4k |
| A/C system repair | 395 | $83–$1.3k |
| Drain cleaning | 354 | $248–$593 |
| HVAC system repair | 350 | $161–$654 |
| Heating system repair | 349 | $429–$1.4k |
