How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%70+17Value 14%100+14.1Replies to reviews 7%82+5.8Craft & service penalty90−1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREHoffmann Brothers
Des Peres, MO · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #51Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 12,066 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Hoffmann Brothers for 8 kinds of job.
Hoffmann Brothers for HVAC system repair
Clear ✕All 358 Google reviews tagged “HVAC system repair” · showing 120
As always, quick service from pleasant, professional technician. Thank Kyle
Bill diagnosed by furnace issue and set up a repair right away. Very thorough.
Excellent quality and excellent customer service!!! Excellent workers!!! Scott Moore did an excellent job!! Knows his job well and also does his job very well!! Thank you Scott!!
Nick M.listened respectfully to my concerns regarding my heating system. He efficiently identified what the issue was and because he was knowledgeable, corrected the situation and changed the filter. My heating system is now working as new. Once again, I am very pleased and satisfied with the excellence of Hoffman Brothers and its employees.
Chelsi is a treasure! She found a problem with my heat pump, had it fixed the next day. The unit now cools like a new unit! It’s been struggling to cool for several years and she gave it a new life.
Very professional and polite.
Garrett was a very nice young man and explained what was going on, and temporarily fixed the immediate problem. No, I have to get a fixture for him to finish the job.
Great service and very personable!
Andy was very nice and knowledgeable. Provided an estimate after reviewing concerns and was able to address all issues the same day! Truly appreciate the great service
Solid work by Raso. I appreciate his diligence to detail and taking care of the little things that could be big things in the future. Great work.
Hoffman installed a whole house surge protector - quick and easy!
My technician was extremely helpful and professional. She did a great job with diligence and excellent service.
I had a great experience with Hoffman Brothers. Bill came to my home to repair my AC unit. He was very friendly, professional, and answered all my questions. Bill explained what was causing the issue, and quickly fixed the problem.
Enrique was amazing! Professional and knew immediately what the problem was! He diagnosed the problem quickly and had it immediately fixed. He arrived earlier than the allotted time slot, which was much appreciated, since it was ninety two degrees.😬 Huge thanks again to Hoffman Brothers and Enrique, in particular!
Jason was very thorough to get one of our AC units running properly. He shared his recommendations for future repairs of to our mini-splits in our ceiling. We very pleased with the service he gave us. Thank you.
Tyler was very professional and provided excellent customer service.
My mom got a new HVAC unit recently. The Project Manager, Mark, met with us and walked us through the process, did a thorough initial inspection, explaining the scope of work in a clear, concise manner. The install team was very professional and respectful of our property. This is the level of detail we have come to…
Enrique was here very quick. Had the issue taken care of quickly as well. Price was high but it was a holiday so its kind of expected. I would definitely recommend Hoffman Bros to others. Thank to you Enrique for the excellent job.
Braden and Scott make a great team. They were able to troubleshoot what the first tech dispatched could not. They were solutions oriented throughout and didn’t abandon what turned out to be a three-pronged problem with my AC unit. I appreciated their persistence, creativity, and professionalism. And the communicated…
Fast service. Friendly and knowledgeable.
He was great. Very friendly and clearly explained the issues that were causing the problem. Would call again. We are back up and running with the AC.
Prior to arriving Bobby researched the maintenance on my air conditioner and had a general idea of the issue. He took care of the issue in approximately 30 minutes!
Dakota provided awesome service to us. He was very professional, courteous and thorough in explaining what was needed for our HVAC system. He made the repairs in a timely manner while providing wonderful customer service! This was our first time using Hoffman Brothers and we were very pleased with the service we received!
Jake was professional, knowledgeable, and helped more than he was asked. Give him a raise
Eric was very polite and professional. He did an outstanding job explaining each step of the process and provided detailed information throughout the interaction. He went above and beyond to ensure we understood our system, answered all of our questions, and clearly explained what to expect. His knowledge, patience,…
Chelsi did a great job! She was thorough but worked quick. She was super helpful with all our questions.
Had significant problem but Hoffmann Brothers went above and beyond in supporting fixing the problem. Mike Lallis was an expert, fully communicated and stayed w us until the problem was fixed. Employees like Mike are the reason this company is outstanding.
The technician was courteous, professional, and efficient. He explained everything that he did when he was finished.
Kurtis was awesome. On time and very courteous. Highly recommend.
Typically have had good service but something is happening in your scheduling. Scheduled from 8-12 slot and technician showed at 12:30. We were headed out of town. No text or call
Mike was great. Showed me several things that needed attention and fixed my immediate issue.
He was very friendly n knowledgeable. Quick n efficient . Good personality.
Andrew was knowledgeable, friendly, fast , and efficient.
Difficult to find leak was found. Replaced coil that same day under warranty, no cost.
Expensive, but worth the trust
Excellent, very knowledgeable!
Josh was the service technician that came out on a very hot MO morning. Our AC stopped working overnight and he came out and got it running in no time. Josh was an amazing guy who answered all my questions and really educated me on my own system. I appreciate down to Earth people, and Josh is one of them.
Josh was on time, very pleasant, thorough and found the problem right away and repaired it at a reasonable price.
AC was out completely and these guys got my new ac unit installed quickly. They even offered me window unit! Great Job
Eric did a great job! He quickly identified the problem and fixed it. He answered all my questions.
Quick service!
He did the job but afterwards he pressed my daughter (who was there) and I while I was driving to commit to a new air conditioning system with an estimated cost of $8000-$15,000. When I hesitated to commit he suggested (twice) that we “pray to baby Jesus” that our air conditioner lasts through the summer. I am going…
Jake did a great job fixing my air. His assistant Logan was also very professional. Jake explained everything he was doing and spent the time to show me.
I scheduled an appointment to have someone replace a condensate line that was leaking. The line was about 10 feet long and ran into the attic. The guy who came to look at it was professional and said it would be about $300 to replace. Later that day I get an invoice that the job will cost $600 dollars to replace the…
Our AC went out on July 3rd (a holiday weekend and the hottest weekend of the year, of course). Hoffman Brothers had a technician that could come out right away. He assessed the issue, replaced the broken part, and made sure it was running properly before he left.
I have used other companies, but Hoffman Brothers is the best. They take their time to check everything, their staff very professional and knowledgeable
I am extremely disappointed with my experience. I called them to repair my relatively new Carrier A/C unit that they installed in August 2022 because it stopped blowing cold air. After coming out, they quoted me $400 to replace an A/C contactor, a part that costs around $20 at Home Depot. They then told me the unit…
Matt came out and was very pleasant and professional. Got my dryer up and working again in a couple hours. Great guy.
Worst case scenario: A/C stops in the middle of the "extreme heat warning" in STL. Not cool, man. Best case solution: Hoffman Bros sends out Scott Moore the very next day! He diagnosed the problem and replaced the part right away. The A/C kicked back on. Then he checked over the whole system as a normal part of…
Tech talked to be about each step he took and showed me pictures and explained what it meant. Unable to fix as it really was past fixing.
James was amazing, very quick to get my air conditioner back up and was extremely professional and respectful in my home.
Technician showed up promptly and took care of the issue in a suitable amount of time. Furnace is still up under warranty, it was no charges.
The work was done fine. I paid $577 2 years ago for the same service. I had 2 lbs of 422b freon added to my system. Yesterday I paid $1039 for the same service. I called and complained and was told that this was the price no exceptions. Because this was a rare freon I felt like they had me over a barrel and could…
Steve was terrific! Personable, professional, answered all my questions patiently and explained everything very well.
Em was wonderful! Very knowledgeable and attentive to our needs. When it came time to choose a follow up plan, she gave us all our options. We look forward to her doing our follow up cleaning on our mini split.
Kurtis was quick to diagnose the issue and replaced the part without any issues. He’s friendly and knowledgeable.
Eric and his partner showed up within a couple hours of my call. Got our air conditioner up and going.
Great job
Layne was knowledgeable, helpful, and i could tell he was doing everything he could to help resolve my issue while still being cost effective.
Nick Meyer was absolutely great! I really appreciated him helping us today. He was prompt, polite, explained everything to us. Highly recommend nick!
Nick Meyer was outstanding, he came and saved the day. I called this morning and he was here same day and fixed the massacre brought on to us by another company.
Hoffmann saved the day when my AC was on the fritz on one of the hottest days so far this year. Nick quickly assessed the situation, identified the problem, reviewed the resolution, cost and timeline with me. Nick was a true professional and answered all of my questions. I feel confident calling Hoffmann knowing…
Scott was great. Polite & attentive & generous with his expertise. Lively.
Rich did a wonderful job repairing our AC. I set up the appt the day before and he was over at 7am the next morning. He quickly solved the issue and fixed it. The whole process from the first call to paying the bill was seamless.
We had a great experience with Hoffmann Brothers. Their team was professional, responsive, and extremely knowledgeable from start to finish. They helped with HVAC maintenance and repairs, explained everything clearly, and made the entire process smooth and stress free. The technicians showed up on time, treated our…
Great job. Went above and beyond to help us and show us ways to help keep things safe and running. Thank you so very much. Y'all rock!
You go with Hoffman because of who they are. The most professional and friendly people that have been servicing my heating and cooling needs for almost two years now.
Eric was awesome. Friendly and efficient. I hope that you will send him next time.
Dakota did a great job getting my system reconnected. Thank you for getting out here as fast as you did!
Randy is excellent.
Extremely helpful diagnosing the issue and explaining the repairs.
I paid 95 dollar service call and he fixed it in 5 min. He then asked if i wanted him to look over the outdoor unit but it would be another hour of labor. When i asked why he couldnt look at it under this call because he spend five minutes he said that is different service than he was called for. They say family…
The background story is very long, however there have been continuous problem with the AC freezing up for nearly 10 months. Original problem started last June 2025. I started with using the company that had been doing the annual 'clean and check' maintenance for several years. They made 4 attempts between June and…
Needed our AC serviced. Hoffman's online scheduling was super easy to use and I was able to get an appointment the next day. Jon was very friendly and professional. He diagnosed and fixed the problem quickly. Will call them again when needed.
Xavier was excellent in dealing with my problem. He’s very kind and very good and communicating the situation of what’s going on.
Brad was awesome. Timely, efficient, knowledgeable, and personable.
James was courteous, friendly, professional, and efficient, in servicing my HVAC system!
👍 great service,
Jon G. was here quite soon after his text saying he was on his way, very informative and friendly, and fixed the problem efficiently. I am very happy I called Hoffmann Brothers, they’re great. 👍
Bill was so informative and patient as we asked questions about our ac problems. He made it feel like he really cared and that made the whole ac being broken so much better of an experience. After it was decided we needed a new AC and furnace, Nick came out to measure and review our options. Nick was very much a…
Matt was great. Very knowledgeable and did a great job explaining the process.
Enrique was fabulous. This was his third time doing a repair or maintenance on my HVAC. He is always courteous, professional, friendly, and gets the job done!
Dakota was kind and professional. Removed empty filter boxes and replaced thermostat. Went and completed air conditioning wellness check which hadn’t been scheduled yet. Saved having another visit. Thank you Dakota!.
Woke up to no heat. Was able to set up a same day appointment online thanks to having the maintenance contract. Chad came out and had it fixed while patiently answering all my questions. Thanks Chad!
Kurtis was great! As a woman living alone, it was such a relief to have a technician I felt so comfortable with in my home. He really went above and beyond and had my house warming back up quickly and efficiently. The entire process from scheduling to the job being done was simple and painless
Jason was very helpful and explained exactly what was happening with our unit. He also explained what issues we may be facing to help us make the right decisions.
Xavier arrived on time ready to check out battery back up sump pump. Quickly checked out and advised me that it was functioning well and instructed me on alert signals. Set up is good to go. Very professional and effective employee. Always with Hoffman!
Jason McGee did a fantastic job getting my HVAC system back up and running same-day! Great experience overall, and I’ll be calling him back next time we need anything HVAC related
Very unethical practice. Essentially Private equity. Had them come out after the storm to check on our unit which had shifted on its base. Their rep came out and tried to charge me an inspection fee significantly higher than what was quoted. Furthermore, the power to the unit was off so it would have been…
Fixed the problem quickly. Kept me informed along the way. Reasonable price.
Very professional with everything that I need.
Ryan did a great job! Explained everything that needed to be done and fixed the fan motor on the air conditioner!
Very helpful, very friendly, and extremely knowledgeable and was able to fix our issue within 45 minutes of calling. Thank you again Rich!
Layne was a complete professional, Got us back up and running, but repair part was a little excessive which was not his fault.
Appreciated quick service and same day repair. Our technician Aaron provided helpful information and great service.
Short answer: highly recommend. This company is the total experience! I’ve used Hoffman Brothers for the last 2 months now purely for electronic project. The work has been amazing, the professionalism is above other companies standards, and from first call into the office to the tech coming out, it all an amazing…
Bill King was great—he diagnosed and fixed the problem quickly, explained things clearly, suggested additional neglected maintenance without being pushy, was friendly and courteous, and seemed genuinely to care about getting us what we needed at the lowest price possible. Great experience.
Very professional and good communication.
On time and listened to me about the problem. First thing he troubleshot was the problem. Had the furnace running in less than an hour
Griffin was super nice and did a really great job
Furnace not heating. Bill came out found the issue right away. It was the control board. Gave me the estimate and the final cost was under what was quoted. Get honest company. Bill was a blessing and really cared.
Spencer was great. He was competent and thorough performing the tune up and cleaned the sensor that needed it. We discussed the age of my heater and we discussed my options. As always, Hoffman Brothers are great to deal with, which is why I keep utilizing their service.
Craig did a great job, diagnosed/explained/fixed the problem quickly.
Great communication from company about appointment and service person. Then good work on our HVAC!
Scott is personable, considerate and seems to be a fine technician.
Technician claimed to have fixed my issue with my heater “with a tune up” and the issue was because I needed to have it serviced. My heat went out again next day and the new technician claims I have a major issue and furnace needs replaced.. charged me 400 dollars for a tune up for no reason. This company only cares…
I’ll be honest. I’m really sad that today’s appliance service always recommends expensive repairs or complete replacement. My wonderful neighbor replaced the switch (thermal) and the furnace is working fine. I’ll have the motor cleaned soon, but I am disappointed that your technician did not complete the repair.
Scott did an excellent job. He was very helpful and professional.
Bogart was very knowledgeable and communicated well.
Great job and fast
Best of the Best company ever!!! Really professional people working there ! Thankful for them
Matt & Carson did a wonderful job installing my dryer vent tubing & even fixed the loose wire for my dryer to function. They explained what they did and were very professional! Highly recommend them.
We’ve used this company for multiple things like HVAC maintenance/repairs, plumbing, air duct cleaning and electrical repairs. They have always answered the phone quickly, completed the job in a timely manner, and have always cleaned up after themselves. It also helps that the office girls are always so sweet when I…
UPDATE AUGUST 2025: My aging HVAC was scheduled for the routine maintenance on June 26, 2025 and Jeff C. completed the service. Once of the list items included in their inspection is to ensure that the drain which removes condensation from the unit is not clogged, and the report says it had been cleared. Fast…
Dakota was on time, professional and friendly. And, as always, I appreciate that Hoffman is pet friendly.
Kyle L. from Hoffman Brothers Electric took care of several electric related issues for me today. He change the light bulb in my garage ceiling, changed out my smoke alarm batteries, replaced a light bulb socket fixture and burnt out bulb in the basement, and checked that the electric outlet on my deck in the back…
I've been a long time, satisfied customer of Hoffmann Brothers. James for electric and John for plumbing did a thorough, careful job with pleasant demeanors.
We called Hoffmann Brothers after our home was hit by lightening this past weekend. We are members of their Home Protection Plan and they took our call on a Sunday and had a electrician dispatched to our house by Monday morning. The tech was prompt, professional, and had everything up and running in about 2 hours.…
He was very helpful
Clayton did a great job finding and fixing the problem.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1270 | $37–$406 |
| A/C system maintenance | 847 | $54–$457 |
| Heating system maintenance | 833 | $54–$454 |
| Plumbing pipe repair | 399 | $353–$1.4k |
| A/C system repair | 395 | $83–$1.3k |
| Drain cleaning | 354 | $248–$593 |
| HVAC system repair | 350 | $161–$654 |
| Heating system repair | 349 | $429–$1.4k |
