How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%70+17Value 14%100+14.1Replies to reviews 7%82+5.8Craft & service penalty90−1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREHoffmann Brothers
Des Peres, MO · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #51Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 12,066 Google reviews
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Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Hoffmann Brothers for 8 kinds of job.
Hoffmann Brothers for heating system repair
Clear ✕All 350 Google reviews tagged “Heating system repair” · showing 300
Very professional, explains everything so you can understand
Great service and friendly knowledgable technicians. Everyone from the office staff to the technicians are so helpful
Incredible service. Eric knows his stuff. Called this morning and fixed this evening. Eric is smart and kind.
Nick M.listened respectfully to my concerns regarding my heating system. He efficiently identified what the issue was and because he was knowledgeable, corrected the situation and changed the filter. My heating system is now working as new. Once again, I am very pleased and satisfied with the excellence of Hoffman Brothers and its employees.
Matt was friendly, competent, respectful and did an excellent job. He spent a good amount of time explaining what he did and my options going forward. I have recommended Hoffmann Bros before and will continue to do so. I have always been pleased.
Holy cow, good luck talking to a person that can help you. I don't know if they use a service in Asia to handle their calls, but I was denied talking to a salesperson, saying they didn't have a sales department. What? I tried calling twice and got nowhere. Super frustrating.
Service is always excellent. The employees are prompt, courteous and efficient. Pricing is always fair and reasonable. They rate an A plus in my estimation. Jay Summerville
We had a great experience with Hoffmann Brothers. Their team was professional, responsive, and extremely knowledgeable from start to finish. They helped with HVAC maintenance and repairs, explained everything clearly, and made the entire process smooth and stress free. The technicians showed up on time, treated our…
You go with Hoffman because of who they are. The most professional and friendly people that have been servicing my heating and cooling needs for almost two years now.
Excellent, competent, knowledgeable, and friendly service
Andrew at Hoffmann did a great job today with replacing the heat exchanger in my furnace. He was very professional, polite, and answered all my questions. I highly recommend their services.
Short answer: highly recommend. This company is the total experience! I’ve used Hoffman Brothers for the last 2 months now purely for electronic project. The work has been amazing, the professionalism is above other companies standards, and from first call into the office to the tech coming out, it all an amazing…
Randy was courteous, professional and most importantly fixed the problem in short order. Highly recommend.
Kurtis was very professional and helpful! We were without heat and he got us fixed up in no time!
Furnace didn’t come on today and Bill came out and fixed it! Great service!
Kyle L. from Hoffman Brothers Electric took care of several electric related issues for me today. He change the light bulb in my garage ceiling, changed out my smoke alarm batteries, replaced a light bulb socket fixture and burnt out bulb in the basement, and checked that the electric outlet on my deck in the back…
Hoffmann was able to fit us in same day for electrical repairs. Fantastic service and great expertise.
I've been a long time, satisfied customer of Hoffmann Brothers. James for electric and John for plumbing did a thorough, careful job with pleasant demeanors.
Professional, experienced, very nice. Found the problem immediately and fixed it great job.
Excellent company. I’ve used them for 9 years for summer and fall routine HVAC maintenance , Various repairs, and installation of new thermostat and heating system, and I am always impressed with the quality of their work and professionalism of their employees. A+
Very professional and informative of options (home office) their dispatch & my technician, all interacted to get me taken care of with My extreme schedule! Work was very clean...I'm 5 stars satisfied
Stephen did a great job. Thank you Hoffman Brothers for having an employee who make you feel safe.
Excellent customer service, most professional HVAC techs in the region, thanks!
They have done a lot over the years. AC and heat service and repair. Electrical. Plumbing. Washer and Dryer repair. Refrigerator repair. Installed new main waterline. New thermostats. And always a great job! Now there back...and ready to do another big, and I'm sure great job...replacing both my furnaces. I'll keep…
This company has a good reputation for a reason, the plumber who came out knew his shuff and executed accordingly. He answered all questions and even provided extra details and maintenence tips with accurate facts.
As ever, Hoffmann Bros are prompt, professional, explain everything they’re doing, and a joy to work with. Cannot recommend more highly.
Mike explained everything thoroughly, he was very helpful and did a great job.
Came out in timely manner and didn't try to sell us on unnecessary repairs
Very competent technician which is what I now expect from Hoffman Brothers. Thank you
Bobby Rogers did a great job with my summertime AC maintenance check! He explained what work needed to be done, and was able to do it right then & there. Friendly, pleasant, and got me squared-away in no time at all! Chris Marsh did a very thorough job of helping me figure out why a heating error code was coming up…
On time, Professional, Clear explanation of problems ,solutions etc. possible future issues. Left my home as it was before he arrived. Turns out you can still get high quality service somewhere these days. Mike found the glitch My AC was working when I left for work my home was cool and it was still working when I got home.
Competent and very knowledgeable!
Very professional and friendly! Did a great job installing new AC and even built a box fort from the package for my kids in the front yard! Lol
AC went out on a Saturday morning and Nick was routed out early afternoon to assist. Nick did a fantastic job getting everything running properly, and also did a proper cleaning and check on the entire system while he was here. Couldn’t recommend Hoffman Brothers or Nick any higher!
Curtis was fantastic, knowledgeable and courteous. Could not ask for more.
Randy came and looked over our air conditioning unit that they installed last summer. He gave us a great check-up, cleaned it out, changed our filter, and even ordered us new filters to have as back-ups. Great experience!
First time I called them about my gas water heater that was leaking and needed repair. My cousin inherited monthly service plan with them when he bought a condo and used them on some occasion. Nick came over and, since my hvac system was quite old and I was thinking to replace it for some time, I decided to to get a…
Jeff was very professional, diligent, punctual and communicative. He answered all of my questions directly. I'd be pleased to have him provide service again.
Awesome Team!!! Team work makes the dream work. Stephen totally rocks! Elliott was great as well.
Technician was knowledgeable, efficient, thorough, and well prepared to do the repair. His explanations were helpful. Service was scheduled promptly.
Ryan was very good
Mike is a knowledgeable and professional technician. Answered all my questions and took the time to really understand my system’s history and performance. Highly recommend him.
Very responsive and clear communication
Quick, efficient, and helpful. Thanks so much!
Zach did a great job. That's why we call Hoffmann Brothers first. Thanks Zach.
Our furnace quit heating and blower did not function properly happened on a Saturday, and Hoffman Brothers got us into their schedule that day...heat was restored and follow up circuit board was replaced...my wife and I were totally satisfied with their service..
Jeff was respectful, professional, knowledgeable and easy to talk to. I know more about my furnace than I ever have. My go to company from now on. Fast and low cost. Thank you so much.
Very knowledgeable and friendly. Got to business and did fix my issue. Would highly recommend to others.
Our boiler started making a loud noise this morning, so I called Hoffmann Brothers and within a couple of hours Craig Yanko arrived to help. (I love the way Hoffmann Brothers stays in touch to let us know when a technician will arrive.) Craig diagnosed the problem quickly and told us we needed a new gas valve. He…
Scott is a great technician with a very positive attitude!! He was on time, thorough and very professional. This is the 4th time I've used Hoffman Bros this year for properties I own. Every time has been a pleasant experience! Keep up the GREAT work. I'll be baaaaaack! Whoever is in second place in the HVAC business is way behind Hoffman Bros.
Shannon was awesome. Courteous and professional and explained everything thoroughly!
Mike was cordial and competent. He diagnosed the furnace problems, got the part ordered and installed. He educated everyone in the house on proper operation and procedures for the furnace. I am very happy with the Tech and extremely happy to have the furnace working again.
Scott was professional and also very personable. He explained the options thoroughly. Taking time at the end to clear up a lack of communication regarding rates for extended service call. He is the kind of employee every company should pay very well to keep!
Jeff was very professional, on time, thorough in his review and explanations and provided insights for further things to check for and how to address short term while engaging long term as well. Appreciate his service today.
The technician was right on time, friendly and got right to work
Exactly how you would want a complete HVAC system replacement to go. Professional, friendly, did not disrupt the household, cleaned up like were never here. Very impressed with the whole experience.
We have used Hoffman Brothers for years and are consistently pleased with their work and professionalism. We have used them to install new AC and furnace units, install a new water heater, reroute plumbing, and perform routine maintenance on all units. They are incredibly thorough and do exceptional quality work.…
he was very professional and knew exactly what to check on. His work was impeccable
Hoffman Brothers is excellent! Their technicians are knowledgeable, efficient, and polite. They explained everything clearly, made sure I knew my options, notified me prior to arrival, completed everything in a timely manner. I highly recommend this company; we have used them for numerous systems in our home!
He was on time, very quick, and super friendly! We chatted about our recent trips to New Orleans
Nick was very professional and knowledgeable about his trade. He was patient in answering all my questions and dealing with my concerns. He gets a five star rating from me. Thank you Nick.
The service technician was very responsive and respectful of my home. Very knowledgeable and professional while performing work and did not try to upsell any service I did not need. The estimate and service costs were VERY affordable and completely worth it. I’m so glad I called them!! Both sinks work perfectly now.
Polite knowledgeable friendly on time
Once again, excellent experience, professional and courteous as always.
Excellent experience with Hoffmann Brothers. My furnace was not working. On a day with a high of 20 degrees.The person that took my call was friendly and professional. The service technician was knowledgeable and was able to find and fix the issue. I was able to get same day service, thankfully. The company sent…
Aaron reviewed my system, found an air in the wiring and fixed it. Also, help me replace the lights in the scrubber systems. Excellent repairman explain to me what he was doing as he did it.
Hoffman Bros. accommodated me immediately when I called and told them I had no heat, furnace was not working. Hoffman Bros. had installed my furnace back in 2020. Mike came out within the hour and was very professional, knowledgeable and courteous. He had my furnace up and running in no time. I signed up for the…
Very nice and knowledgeable even though we had a 2009 PTAC system. they respected our property and came into our house with shoe protectors on.
Josh did a great job troubleshooting and explaining to me what was needed for the repair. I won’t hesitate to ask for him if I have an issue in the future. Thanks
Jon arrived promptly at 7 a.m. We discussed the issues we were having with the furnaces during the freezing temperatures last week. He explained what happened and proceeded to check each furnace and replaced the filters. He was thorough and knowledgeable and answered our questions. Thanks, Jon.
Everything great
Jeff is so knowledgeable and took time to walk me through what needed to be done and the nuances of our heating system. There is a value and using a larger service provider sometimes like Hoffmann. They are one of the few providers that work with the type of boiler system we have and I felt like they truly are…
Very professional employee. Replaced faucet on a pedestal sink and repaired our toilet which was constantly running.
My furnace was not working correctly and Hoffmann Brothers was referred to me by a family member. Ken Davis was sent to assess the need and fix the furnace. Ken was professional, courteous, friendly, and knowledgeable. He explained everything to me so well that he eliminated any guess work on my part. He was…
Did a great job on the coldest day of the year
The company’s technician Shemin was amazing. He’s very professional and knowledgeable, he’s not pushy at all and he takes the time to explain the reason and benefits of the service he performed on your unit. Roger M.
Mike was extremely knowledgeable and professional. He took time to answer my questions, explain the operation of various components of the furnace and give a few safety tips. His people skills are remarkable. Customer service provided by Hoffman Brothers continues to be superlative.
They are on top of their maintenance contracts ensuring that everything is thoroughly checked on schedule. They are also east to schedule appointments with and on time. The technicians are, not only incredibly knowledgeable, but are also great at explaining everything they document, but without trying to sell…
Repaired home heating system explained the issue. He was professional on time, job well done & my home is warm again. Thank You
Shamin Presley is very professional. He was able to restore our heat quickly. He is very personable and knowledgeable of the work he does. He was able to give us multiple options to fix our problem and provided us with advice for how to deal with future issues if they arise.
Nick Davis was our service technician and he was very friendly and explained everything that was wrong and what would have to be done to correct our problem. We hope to use him in the future.
Hoffman Bros does great work. I enjoy the interaction with the office staff and the techs are all personable and knowledgeable.
Jeff was fabulous. Fast, efficient, courteous, professional and most importantly, found a major problem that could have resulted in a serious carbon monoxide issue. We love, love, love Hoffmann Brothers—-both Justin with the plumbing service, and Jeff with the HVAC side of the business. We will definitely recommend…
Very professional, Great service. 10/10 A+
Shane did an amazing job!! Will definitely recommend to friends and family.
Patrick & Danny were very professional. They explained the humidifier problems and how to work the new one.
Amazing service. Absolutely flawless customer consideration. Qualified and well trained staff appear on time and provide solutions.
Have used them for the last 8+ years always do a great job.
Very knowledgeable, explained everything as he worked, polite Good experience!
Kyle Canoy was very professional, honest and patient in explaining what was going on with my system while he problem solved the issue. A great Hoffman representative!
Simply the best company for heating and cooling maintenance and repair.
Prompt, efficient, and professional. I highly recommend them for your home maintenance needs. Alex was very amiable and his trainer should be commended.
Thank you, Hoffmann Brothers! Mike exceeded our expectations today on all levels! In the future, we'll know who to call first for timely, professional, courteous, honest and reliable service!
Shamin was fantastic! Knowledgeable, kind, and had us back in service in no time.
Ben listened to my concerns & temporarily helped me try to get some heat until a board could be replaced after the weekend.
Very friendly and courteous technicians.
Kyle C. was simply outstanding! (I will be requesting Kyle for all my Hoffmann Bros' services in the future.)
He was a charming young man who did not mind my watching him and asking questions. I only wish he could have done the repair. He determined that an electrician was necessary. I would welcome him anytime I needed repair work done.
Friendly and fast response time
SERVICE TECH was most professional, explained everything to me in lay persons terms so I could understand. (I have brain fog sometimes) Great representive for the company .
We have radiator/boiler heat and Randy the tech was here for four hours making sure we were safe and warm this fall. A thorough and friendly guy from a company who has done a lot of work for us this past year and who knows their stuff
Craig is wonderful. Always on time and great conversation. Very knowledgeable and kind man.
Fast and efficient will use again
Correction, sorry Nick. Nick was a real pro. Helped educate us users and solved our problem quickly
Service is amazing, very pleasant and professional.
Our service tech Nick was absolutely amazing! He was on time, professional, and very communicative. He also was very informative and provided us tons of information to use in the future. I would definitely recommend Hoffman, and Nick!
Nick David from Hoffmann Brothers was phenomenal. Tough job and he managed it where others could not find a solution. Professional, knowledgeable and polite.
Kyle did an excellent job checking to make certain my heating system will work this cold weather season
Very nice and professional and so quick too!
Hoffmann Brothers has always been awesome! We have been using them for years. Their service membership is phenomenal, the technicians are always so respectful, polite, and professional. We have had A/C units, furnaces, water heaters, and even hose bibs replaced with them and literally every experience has always…
Andy Benage from Hoffmann Brothers was friendly, professional, courteous, and knowledgeable. It was a pleasure having him in our home. Thanks!
The technician was very professional and gave updated information.
Mike S. came to repair my furnace on a rather chilly damp morning. He assessed the situation, replaced the faulty ignitor and made a number of suggestions which we will consider. He was very professional and concerned for my/our well-being and safety, all much appreciated! Furnace is working once again, and we are warm. Thanks, Hoffmann Brothers!
Fixed Furnace and answer all my question
I’ve been a client if Hoffmann Brothers for several years, I’ve used them for heating & cooling, plumbing and electrical. They have always been on time, professional, explain the issue & options and reasonably priced. I am very happy with their services and have recommended them many times.
Kyle is very competent and personable. He surely knows his profession. You all can send Kyle here again.
I had a great Hoffman experience with Nick. He was prompt, professional and insightful. Nick was very patient, he showed me exactly what was going on with my furnace. He took the time to answer ALL of my questions to put my mind at ease. He provided honest input that guided me to the best choice for my home. I’ll see you in the Fall Nick!
Shamin Presley did a great job in repairing my furnace very pleased
Mike was very professional, courteous and knowledgeable. I will highly recommend to friends and family.
Outstanding work ethic, very, very very, professional, also Elliot same remarks, actually the entire team from Robert Hoffman down was one of the best installation experiences I have ever had, everything works perfectly!! The team corrected many mistakes the previous company had made which improved the performance…
Everyone from Hoffmann including Shamin are outstanding. Very professional, personable, and pleasant to work with.
Provided excellent, quick service and showed me how to maintain the system and avoid a service call in the future.
Cannot say enough good things about Hoffmann Brothers. Every time I interact with their people, they mention how well they're treated by management. This translates directly to a fantastic customer experience. I'm honestly so tired of hearing that "no one wants to work". Nonsense...Hoffman Brothers is a tremendous…
Coty was excellent. He diagnosed the issue and fixed quickly. He explained the issue and the resolution so I could understand. He talked and provided info to my home warranty company
Scott has done maintenance for us for years now. We highly appreciate him and his work.
Exceeded my expectations from start to finish. This company is the gold standard for customer service as far as I’m concerned.
Josh from Hoffmann Brothers was very polite, professional, and quick to diagnosis my heating system problem so our house could have heat again. Thank you for a job well done. I highly recommend!
Ken did an excellent job explaining my options for repair and replacement.
Michael was very courteous and kind . Michael was very generous with sharing information and knowledge with me about what was going on with my furnace situation ,which I greatly appreciate !! He fixed it he and explained and showed me for future reference . Very grateful ! I had a very nice experience . thank you Hoffmann Brothers and thank you Michael.
Great job! Michael explained everything that had to be done to the furnace and had it up and running in no time.
The technician Nick was very helpful and professional, I would highly recommend Hoffmann Brothers to anyone in need of HVAC problems.
I cannot say enough nice things about this company as a whole. I have had multiple technicians in and out of our new house, doing multiple repairs and services, and they are all professional, friendly, informative, and clean! One of them even swept and wiped the floor of my foyer when they were done coming in and…
The service is very good. The people are knowledgeable and professional. The prices are much higher than seams reasonable.
Chris was great- continued to look for the issue with the furnace even after it magically came back on. He found it and fixed it so it would not continue to give us issues. Thank you!!!
Mike came to solve a mystery with our new HVAC system. He diagnosed it quickly, fixed it quickly then took the time to explain the fix and answered all of our many questions. Although he assured us that the system is fine now, we walked us through what to expect and when to call if what was expected didn't happen.…
Mike, Chad, and Megan were all extremely helpful, informative and professional. No pressure into purchasing anything which I absolutely appreciate.
Same day service Josh did a great job!
Michael was so attentive and thorough!! He resolved my issues and explained everything in a way that made it easy to understand. I signed up for Hoffmanns member program because I was so satisfied:-)
I simply cannot rave ENOUGH about every single experience with every single person whom we had the PLEASURE of working with throughout our ENTIRE process with Hoffmann Brothers... Our gem of a friend/family (Michael Barth) represents this company so well, that when we found one of our heat pumps recently frozen over…
Kurtis was exceptional. Great customer service skills, very personable and knowledgeable. I'll definitely request him for future service.
Brett was very personable and did a very good presentation of options. Answered questions and helped us understand installation.
Get cutomer service on phone. Kinda a rarity these days. Sent out "Mike" who was great. Experienced. Took the time to walk through issue and explain process. Will be using Hoffmann in future.
Excellent service. Responsive, professional, explained everything, technician very respectful and checked system.
Hoffman Brothers also did the wiring in the house. Hoffman Brothers never lets me down and I can always count on them. I couldn't pay everything at once.. They helped me with getting everything financed....Now, I have affordable monthly payments. Thanks Hoffman Brothers.
Chris was very knowledgeable about the boiler!
ADT installed a thermostat and completely did it wrong. Hoffman tech traced out the wiring and isolated the problem to incorrect wiring and faulty thermostat. He corrected the issue and installed a properly functioning unit.
Mike provided a great experience. He was on time, friendly and professional.
Hoffman Brothers is amazing. Our heating went out, and I gave them a ring. They were available next day, however I was not. They worked around my night shift schedule, showed up, and got heat to our house in about an hour. Shamin Presley was our tech. Super professional, polite guy. Took the time to explain…
I've used Hoffmann for years. They're always super professional and prompt. Their techs always explain the situation and service options well. If every kind of home service had a Hoffmann, the world would be a better place.
Hoffmann Bros installed a new HVAC system for us in 2002 and has serviced it regularly ever since. They are currently in process of updating the system. Year in and year out, they have provided us with exemplary service which means that our system has worked well for us. They came up with a great aesthetic solution…
Our heater broke on a Saturday and they were able to help get us up and running again the same day! Very friendly and professional service, we will use them again in the future.
Domanic was on-site with Bryan for 3 hours the night before thanksgiving. They were so thorough I think if there was anyway possible to get my heat working without ordering a part they would have done it. Domanic was very polite and made us feel very comfortable.
Excellent
Nick was helpful, resolved the problem and explained the repair. I really appreciate his professionalism.
Awesome Service, very professional and ontime. i would recommend them for anyone who is looking for a quality service with a good value for money.
Kevin was very knowledgeable and informative. He explained everything he was seeing and gave recommendations based on his findings. He answered all of my questions in detail and left me feeling confident that my decision was the right one. I will definitely use Hoffman Brothers again!
Probably the most difficult aspect in owning a home is finding reliable, honest, and knowledgeable technicians to perform service work. Hoffmann Brothers check all three and more. I'm glad that I chose them for my HVAC systems' repair and maintenance, I won't go anywhere else.
I had the pleasure of meeting Scott Moore he was super friendly and professional. He explained everything and what was needed. He was quick as a bunny getting the job done. I can’t say enough about Scott. His work ethic is one you don’t see much anymore and I greatly appreciate that. Thanks a million Hoffmann…
Been using Hoffman Bothers for a long time for AC and furnace maintenance /repair, plumbing and electrical work and have found them to be consistently reliable, professional, and competent, as well as very flexible and responsive to scheduling.
Ricardo was polite, professional, knowledgeable and accommodating. I was extremely satisfied with the service and we’ll use Hoffmann Brothers for all our HVAC needs moving forward.
Kyle was great ! Hoffman Brothers have done all my work ever since I moved into a very old house in need of A/C. Not only have they done quality work, but have always done it keeping my convenience in mind. They are professional, friendly and know their business. They've kept me cool in 100 degree weather, restored…
Needed some ducts repaired and replaced, and they got there on time and finished super fast!
Adam was very professional and considerate. He is an asset to your business.
Performed periodic preventative maintenence. Fast. Efficient, tidy, and very friendly. Welcome back any time.
7/23/22 update: Randy came today for my bi-annual check and cleaning and he's been out before. Randy is polite, extremely professional, very knowledgeable and I trust him being in my home. I would definitely recommend having him out to service or check your HVAC! Previous review: I used Hoffman for the first time…
Last night (1st of July in St. Louis) my ac went out. Temperature in house raised in the 80’s. Called as soon as Hoffman open and they were at my house by 9:00 am and got my ac fixed. The benefits of being a service club member gave me this quick service plus the parts and repairs were discounted. What’s that old…
Jim was great! Super knowledgeable and friendly!
Great job... always ready to help. We appreciate their service...
Mike Edsel was my service technician, and I cannot say enough good things about him and the service he provided! He was incredibly caring and understanding of my frustration with the AC being down, and he went above and beyond to get everything repaired. He is a huge asset to Hoffman Brothers and I will definitely…
Really great service - very pleasant and honest!
Ken from Hoffman Bros. was kind, timely, easy to understand, and professional. Work was finished quickly and what was done was discussed in full. Highly recommend!
Kurtis was very polite and professional . He answered all my questions. He also helped me setup my humidifier and explained how that should help since we have electric heat. Very satisfied with service
Hoffmannn Brothers is one of the most professional companies I have ever dealt with. Very organized and very good followup on when the technician will be arriving. I would recommend them to anyone needed their services.
Knowledgeable and willing to take the time to discuss issues and options with consideration for cost and long term functionality.
Steve did a very good job installing our new furnace And he reworked our our thermostat To work properly With the new furnace. The St. Louis county inspector Told Me he done a very good installation
Very professional and courteous..
A little over 3 years ago we had Hoffman Bros install a top notch, 18-seer heat pump with a variable speed air handler. We have been extremely pleased with our system until this fall when we noticed a problem with the system unable to heat our house as the temperatures dipped. We had Hoffman Bros come out a total of…
We had Steve and Kyle out to our house today and they were on time (early actually), professional, knowledgeable and gave us prices ahead of time... also, our (very old) furnace works now!
I have a monthly service contract with Hoffmann Bro for over 3 years. Their service technicians are very professional, knowledgeable, and courteous. These guys just replaced our old heater with a new one in the middle of this severe cold storm - helped us keep warm. When they were working, they gave us several space heaters ... very thoughtful of them!
Every interaction with Hoffman Brothers has been just as you would expect any company to act. Professional, on time, and understanding of your current situation. They have given us a break on pricing at times (when we were outside our service contract). When we were in desperate need of a new furnace the CEO of the…
They were very fast to respond in the negative temps. They had a technician, Michael, out right away who stayed for several hours until the issue was fixed so we had heat, even though it was late. He was so kind and pleasant. We enjoyed having him there. He wore his mask and boot covers while he went in and out to…
Great experience from start to finish! From the initial phone call to the HVAC contractor that came it was a great experience. Cody, the HVAC repair man, was honest, thorough, and informative. We really appreciated the time and effort he put into his work. Would definitely recommend!!!
Matt did a great job, very friendly and professional. Would recommend him to anyone
Ken was so helpful in explaining what repairs needed to be done and why. It made me feel confident in knowing that job was going to be done well.
Mike was very helpful and my heat is back. I appreciate the thorough job he did.
Showed up on time, were knowledgeable technicians, worked quickly and efficiently and did a great job of cleaning up after the job.
This is my sixth experience with Hoffman Brothers. They are the most consistently professional and competent home repair company I’ve dealt with. I’ve lived in seven major metro areas, owning homes in each. Hoffman Brothers is the best I’ve seen. They are polite, friendly, and always on time. They consistently…
He was excellent.
Mike was great. Very professional and knowledgeable. Always nice as well. Craig was great as well. He took time to walk me through the diagnosis process and educated me on my options. At the end of the day, even though it will be an expensive fix, I know and trust it is the correct option.
Mike was great. He was professional, efficient, clearly explained the problem and took care of same. Personable gentleman who is a real company asset. He is a 10 out of 10!
Randy was considerate, thorough, prompt, savvy. We thank him so much for restoring our heat!
Steve did a great job in helping us figure out the heating problem that we were having. He came quickly and got everything working.
Mike did a great job! He explained everything he was doing, kept me updated, and provided next steps. He made sure I understood what was being said and made sure I knew what could/should happen next.
My pregant wife was alone at the house when the heat went out around 6AM this morning in the dead of winter. I called Hoffman around 7AM and let them know the situation and they scheduled Matt to come out the same day. We got the problem fixed by 2PM and we signed up for the monthly membership plan because the…
I had quite the pleasant experience with Hoffmann Brothers. The install techs informed me that the install may take slightly longer because a new employee was still learning however being supervised by a senior tech. They were very upfront and very detailed and also very clean. The techs were friendly and while the…
Tom T did an awesome job today. He came out and fixed my heat on this cold day. Explained everything in detail before leaving, and was nothing but great when it came to getting the job done right the first time.
Always excellent and knowledgeable service. Always explains and presents repair options. Really works with the client to understand what is important. I switched to Hoffman Brothers several years ago to maintain and service our geothermal system and would not even think of leaving them!
My heat wasn't working and they came right away. I was able to get a next day appointment, and was even offered a same day visit. Service team was very responsive and called me with regular updates. Ended up being an easy fix and they were able to solve the issue right then, no need to wait for parts or schedule another visit. Awesome!
I called at 7 AM to report my furnace was not working. They were here by 9 o’clock
Mike did a great job giving us a stopgap solution until we could bid out a new furnace and AC. Glenn did a great job evaluating our needs for a new system. And when we ultimately chose Hoffmann, Alex did a good job with the installation of the furnace. At every step, the Hoffmann team explained what they would do…
The professionalism, customer service and as well as prompt service began with my phone call to them and carried throughout my service with the technician! Great company and staff!! I WILL call them again!
Called Hoffman Brothers after failing to trouble shoot issue with furnace myself. A technician arrived within a few hours. Was able to detect the issue quickly after explaining the situation. Was informative about my options. I did not feel pressured to spend money I did not need to spend. I plan to replace my…
Cody was very professional and informative. He went beyond the problem to make sure everything was good in the rest of the installation. A+++
Joe Remphry went out of his way to troubleshoot the system and find a solution. Wonderful experience!
Great experience. Arrived on time. Our tech, Mike Edsel, was professional, courteous, and knowledgeable. Respected our house and family by wearing boot covers and using a mask without having to ask. He efficiently diagnosed the issue with our furnace and got it working in no time.
Reliable, conscientious, and skilled, as well as courteous.
Greg and Jorden did a great job. Fixed the problem cleaned up all the insulation and insisted he did. We love Hoffman Bros
All my experiences with hoffman brothers have been good. I have had them do maintenance on my furnace and ac as well as install new units. The new unit install took less than a day for furnace ac and hot water heater. The installers were all professional and the work looks great. I also felt the price was reasonable…
Excellent Service Always!
Steve was fantastic and a wealth of knowledge! He quickly diagnosed an intermittent furnace issue and explained in great detail what was happening. When I asked, he also spent some extra time explaining how the furnace worked and what to watch out for in the future. He went well above and beyond what was expected.
Great job! Quick to respond and sooo very professional! Thank you for being here today to fix my furnace!
Very prompt and informative. Explained every part of the system failure and showed what work was being done.
We have been using Hoffmann Brothers Heating & Cooling for years. They are always on time, professional and try to educate you on what they are doing. Our service tech was Cody who made sure he explained every step he took during the service check. He was very knowledgable. I'd recommend Hoffmann Bros.
Great and knowledgeable staff. The service personnel are always willing to answer all of my questions and suggest alternatives based on what is needed. No pressure to upsell. Scheduling is a bit different, in that there isn't a set time for the day, but it does prevent constant rescheduling. You can ask for the very…
This is simply the best company for heating and cooling in town. Don’t waste your time or energy with anyone else. They will exceed every expectation you have for service, quality and value. It’s hard to believe there’s a company out there this great, but there is. Over the last year I’ve worked on various projects…
So responsible and attentive. Great company
Quick diagnosis of problem, friendly and respectful technician, but the furnace they wanted to sell me, I found much cheaper elsewhere.
Technician was very knowledgeable and attentive to our needs.
We are always happy with the service we receive from Hoffmann Brother's. It is so nice to call one company and know that you will have a true professional show up to fix the problem. We have used about every service that they offer and will continue in the future. A true 5 star operation.
Hoffmann Brothers sent their man Matt Swift to service the humidifier in my condo and check everything with my furnace for winter.. He did a great job, and even corrected some settings in my furnace. He knew what he was doing, and he was efficient and affable. I am very pleased.
Michael was so nice and knowledgeable. We are very happy with the service.
Chris was outstanding.
Amazing service. Went out of their way today, on a late Saturday to send help! The first time I used their service was almost 20 years ago. I lived in Wentzville. It was beyond their service area. I mentioned Dave Glover, who was always talking about them on 97.1, and they actually found someone to come all the…
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1270 | $37–$406 |
| A/C system maintenance | 847 | $54–$457 |
| Heating system maintenance | 833 | $54–$454 |
| Plumbing pipe repair | 399 | $353–$1.4k |
| A/C system repair | 395 | $83–$1.3k |
| Drain cleaning | 354 | $248–$593 |
| HVAC system repair | 350 | $161–$654 |
| Heating system repair | 349 | $429–$1.4k |
