How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%70+17Value 14%100+14.1Replies to reviews 7%82+5.8Craft & service penalty90−1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREHoffmann Brothers
Des Peres, MO · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #51Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 12,066 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Hoffmann Brothers for 8 kinds of job.
Hoffmann Brothers for repair HVAC
Clear ✕All 306 Google reviews tagged “Repair HVAC” · showing 140
Tyler was very professional and provided excellent customer service.
Very Good Service and such Honest Trustworthy Repairman
We have had the service contract for several years. The technicians have akways gone above and beyond ...efficient, kind, and courteous. Hoffman Bros. Is the best!
We had a great experience with Hoffmann Brothers. Their team was professional, responsive, and extremely knowledgeable from start to finish. They helped with HVAC maintenance and repairs, explained everything clearly, and made the entire process smooth and stress free. The technicians showed up on time, treated our…
I really appreciated the job Jeff did for us today
I've been a long time, satisfied customer of Hoffmann Brothers. James for electric and John for plumbing did a thorough, careful job with pleasant demeanors.
went above and beyond
Very professional and informative of options (home office) their dispatch & my technician, all interacted to get me taken care of with My extreme schedule! Work was very clean...I'm 5 stars satisfied
Ray arrived promptly, explained everything, & wrote out options in detail. He addressed my original problem today, then scheduled time to return & complete the project (which includes replacing some parts original to the house).
Excellent customer service, most professional HVAC techs in the region, thanks!
They have done a lot over the years. AC and heat service and repair. Electrical. Plumbing. Washer and Dryer repair. Refrigerator repair. Installed new main waterline. New thermostats. And always a great job! Now there back...and ready to do another big, and I'm sure great job...replacing both my furnaces. I'll keep…
Professional and friendly
Ben was brilliant! Quickly isolated the problem. Presented multiple options to address. Shared honest recommendation on what he would do if it was his own HVAC (i.e. not the highest priced option). Most importantly, he laughed at all of my corny puns and bad jokes. 10/10 would recommend!
On time very professional affordable Glenn was great
Bobby was a great technician. He arrived on time, and was very respectful. Hoffman Brothers do great work.
Hank, as always, was great.
Kurtis was outstanding. Got everything fixed quickly and running great! Thanks!
Garrett was very friendly, knowledgeable and quick in looking at my sink with a leak. Always like the service of Hoffman Bros!
Ben was the shizznit
Excellent service. Very experienced and talented personnel.
Super impressed with the speed and professionalism. Matt B had my problem fixed and educated me on how to avoid the problem in the future.
Very professional and informative about all things HVAC! Best in Saint Louis!
Mike was prompt, professional and knowledgeable. He let us know what all our options were and what he recommended.
Kurtis is incredible! He’s so professional and trustworthy . I always know we are taken care of when he shows up . Thank you Kurtis , you’re the best !
Kevin did a great job and was very pleasant!
Hoffman Brothers is the bomb!!! We now go through them for all our repair and installation needs. From our dishwasher dying, to our kitchen lights going out, Hoffman Brothers has taken care of it all. They always provide excellent service! We're always provided multiple solutions, and never feel pressured to go for…
Great job by Scott!!!
Jeff was very professional, diligent, punctual and communicative. He answered all of my questions directly. I'd be pleased to have him provide service again.
Service man, Scott, was efficient and informative and solved my issue.
He did an excellent job!
My technician Scott arrived a day earlier than expected which was highly appreciated because my house was hot! He serviced my air conditioner and save me tons of money. I am very satisfied with the service. 5 stars 🌟
They installed a new AC in my home. They did an amazing job and very polite and nice.
Kurtis as very professional, conscientious, patient, and thorough. I have hired Hoffman for a variety of work (at least 5+6+ times) and all but once was very satisfied. (That once was a couple of years ago - I let management know and that tech has not returned. They were very professional about it)
Polite and professional. Everything disclosed up front. Wonderful service.
Hoffman Brothers hires knowledgeable professionals like Michael Korte. I switched to Hoffman Brothers about a year ago and I've been very satisfied with technicians they've sent to us.
While every team member I met was courteous and professional, they were also adamant I needed a full new HVAC system after an hour of troubleshooting. Ballpark price quoted was $12k - $26k depending on options. I asked them if my Nest thermostat could be causing the cooling issues I was experiencing. They were…
They were super patient with me with booking - I had questions about calling around to find a company that doesn’t blank charge a service fee - no luck. They encouraged me to call around and just let them know if I wanted to cancel. They text and call you throughout the scheduled day to know how the day is going…
Scott was great. Explained the issues with my ac system and offered several solutions.
Mike is fantastic! Can't recommend highly enough.
Ben was outstanding! As a first time customer I was very impressed on all levels! From my initial phone call to Ben fixing my ac, everyone was great. Cheerful and adequately explained every step. I’m so happy I found Hoffman Brothers and will definitely recommend to others. Also they offer text updates on Ben’s…
Highly recommend
I exclusively use Hoffman for my HVAC, electrical, plumbing, and appliance repair and am never disappointed. John Goste stooped out to repair a plumbing leak that we had. Took care of the leak quickly. Was most impressed with his professionalism, courtesy, and friendliness. Just say enough about what a special…
Very professional job, explained all the equipment.
Scott was on time and courteous, explaining everything that needed to be done on our AC unit. We have been customers of Hoffmann’s for many satisfied years and highly recommended your company.
Nick was very professional and easy to communicate with. He was patient and stayed until the problem was fixed.
Zach did a great job. That's why we call Hoffmann Brothers first. Thanks Zach.
Scott came to check my a/c system and found some potential problems. He took the time to explain my options, gave me time to ask questions and verified I was ok with making the repairs. Scott worked quickly and efficently but still took time to pet my dog (who can be quite obnoxious).
Humidifier repair through furnace was done professionally and timely. I have gotten nothing but GREAT service from Hoffman Brothers and their technicians. It's a good thing to have a place to go to for one stop shopping. Keep up the good work 👍🏾
We have used Hoffman Brothers for years and are consistently pleased with their work and professionalism. We have used them to install new AC and furnace units, install a new water heater, reroute plumbing, and perform routine maintenance on all units. They are incredibly thorough and do exceptional quality work.…
Shamus the technician was friendly, responsive & professional. Could not have asked for better service!!
The service technician was very responsive and respectful of my home. Very knowledgeable and professional while performing work and did not try to upsell any service I did not need. The estimate and service costs were VERY affordable and completely worth it. I’m so glad I called them!! Both sinks work perfectly now.
Hoffmann was super responsive, adjusted to my availability, prompt, and Ben was a ray of sunshine! He explained to me my options, I felt no pressure for a high dollar anything, and I am very grateful to now have heat!
Polite knowledgeable friendly on time
The company makes everything easy. Shamin was amazing, and really took his time explaining everything to me. Great experience!!
Pleasant technician. Repaired the problem with my ductless system. Pricey for traditional hvac systems.
Kyle was one time and very friendly. He replaced our humidifier and showed us how to use it properly. He was very pleasant and very diligent. Would refer to anyone in need of HVAC work
Jeff is so knowledgeable and took time to walk me through what needed to be done and the nuances of our heating system. There is a value and using a larger service provider sometimes like Hoffmann. They are one of the few providers that work with the type of boiler system we have and I felt like they truly are…
Subscription to their services is worth it.
Kyle was in and out in an efficient manner for my ac checkup. He took time to explain the status of the system. Great job!
Quick service, knowledgeable and nice demeanor.
We called this morning and had Craig on-site by 10:30; it definitely helped that we have a maintenance contract with these folks. He was very thorough diagnosing the problem and solving it. I was probably a bit annoying with all of my questions but he took time to educate me in language I could understand. Here’s…
Gary is an awesome guy he know his job he was quick and very informative about the work being done would most definitely be calling Hoffmann for any and all future repair and preventative work thanks again for job well done
Hoffman Bros does great work. I enjoy the interaction with the office staff and the techs are all personable and knowledgeable.
Great service!
Very professional, Great service. 10/10 A+
Have used them for the last 8+ years always do a great job.
Very professional and courteous. Explained in detail what he was doing for us.
Awesome experience Exceeded my expectations Arrived the following day after my call and was able to fix my issue first time !! Thank you
Tommy was prompt and efficient. He explained every step of the installation of our new geothermal system.
He did a very good job and was very knowledgeable of my problems
Hoffmann Brothers is amazing. Nick, their technician, was friendly, on time and had my furnace up and running quickly. I am so very glad that we decided to do business with this company.
Hoffman Brothers always has awesome, professional service!
Both technicians were on time, pleasant and gave me information I needed.
Our original forced air system was installed by a fly-by-night company, and so it has a lot of design issues. Josh was able to find everything we were concerned about and we discussed solutions. I felt like not only does he know his stuff, but he was honest and nonjudgemental. 10/10 will absolutely be calling…
Hoffman Brothers resonds quickly and professionally. Since discovering them we have decided we want to always have them take care of our heating and air conditioning. They are trustworth, honest, and always prepared.
Randy M was very professional, efficient & took the time to explain exactly what the problem was and answer any questions that we had. Excellent customer service!
Very efficient and friendly service. This is my second time using Hoffman. I will only use Craig with Hoffman. They replaced my hot water heater and now repaired my A/C unit.
Was professional and explained everything to us very well.
He was very knowledgeable and gave great advice on not just the furnace. He explained the pros and cons of things. He also answered all of my questions.
Outstanding across the boatd!!
The technician was very knowledgeable and thorough, was able to identify a very effective and economical solution to the problem, efficiently completed the work and returned everything he had moved. His resolution was also an improvement over the prior configuration. He was professional but also personable. Couldn't be happier!
Craig was AWESOME, excellent customer service and knew exactly what to do. He was extremely helpful explaining other things as well that was helpful and good to know…I’m very satisfied! 10/10 I highly recommend him!
Great communication and professional service. We knew that we would likely need an AC replacement. After Ken confirmed that to be the case, he helped schedule a consultation the for the following day.
Ken was extremely knowledgeable and very forthcoming in his assessment of my HVAC system. I was very impressed and will definitely be using Hoffman again.
Water temperature issues
Ricardo, was great in explaining exactly what he was doing and had to do to repair the furnace. He also took before and after pictures. Job well done.
Mr Presley introduced himself, we went overwhelmed symptoms and he went to work. It was soon 73* inside, thank you.
Communication and showing confidence on solutions
I always have a good experience with Hoffman
I always have a great experience with Hoffman Brothers - the folks who come out are extremely helpful and always go over my options with me. Thank you!
Very professional and helpful! Broke down the options very clearly.
Ryan was excellent today servicing my air conditioning unit today. Very professional and he explained everything in a professional manner.
Company squeezed us in the schedule, was great about keeping us informed and showed genuine interest in us. We are very thankful and great full that we found them.
Nick extremely nice and polite, he inspected our AC situation, performed a deep inspection and explained clearly the next steps to get our system performing it's best. Would highly recommend Nick,.and hope to see him when the repairs are scheduled.
Jeff was great! Super knowledgeable and honest. Definitely would recommend Hoffmann Brothers based off my experience!
Hoffman Brothers is reliable, punctual, and professional and honest. We have used their services for the past 5 years and they have never disappointed. Highly recommend them.
We've used Hoffman for the past few years. 18 months ago, they replaced our 20+ year old HVAC system with a 2-stage furnace and A/C. The installation was done in a day and the crew was very professional. They even took time to answer my curious 9 year old's questions. A couple days ago, the A/C stopped working in…
My AC Blower came off the wheel due to coolant frozen on the inside of the furnace. Hoffman Brothers gave us a very affordable estimate. When there is a huge latency on AC Spare parts, Mike Edsel from Hoffman bros did an amazing job of being precise and fixing the blower in hardly 2 days within no time. The expected…
Vey professional and friendly, Scott was able to come four days before scheduled appointment and quickly diagnosed the problem and explained my options.
Jim explained everything I needed to know. There’s not a moment that went by I didn’t understand anything. He was quick and fast like lightning, but got everything working properly.
Very happy with the quick service to our air conditioning. Service man did a great job in fixing the problem. We have used their service for many years and are very happy with the company
Hoffmann Brothers has always been awesome! We have been using them for years. Their service membership is phenomenal, the technicians are always so respectful, polite, and professional. We have had A/C units, furnaces, water heaters, and even hose bibs replaced with them and literally every experience has always…
Mike was very knowledgeable and friendly. He fixed my ac right ahead of the hot weather. I plan to use Hoffman brothers going forward after moving into the area last year
Hoffmann Brothers servicemen are ALWAYS professional, informative and kind. I’m a lifetime customer!!
Scott Moore was professional, courteous, thorough, friendly and competent. We used another HVAC company that installed our system in the past and they misdiagnosed the problem. Scott was able to address the issue right away. Thank you!
Fixed Furnace and answer all my question
Shamin was on time and very professional This is the best tech and company I have ever had the pleasure to have in my home.
Very professional and my HVAC issue was resolved in a timely manner
Great service, reasonable prices. Always helpful and prompt. Excellent communication.
Really impressed with this company. Professional and responsive at every level. Easy to schedule a visit, easy to reschedule, and once they got to our place, quickly diagnosed the problem with the furnace and was able to repair it. I would highly recommend. This is how a professional business should be run.
My serviceman was courteous, professional. And helpful. He was also knowledgeable on several issues in my home
I have been a member for 2 years and today I received the best service of my entire membership! I had 2 different techs here Monday and Thursday from Hoffmann. Finally, today I had 2 guys show up that were committed to customer satisfaction and quality workmanship. I was set up for a long and hard 4 days/nights…
Excellent service. Nick was exceptional, we are so glad we used this company. Thank you to Hoffman Plumbing for sending such a phenomenal plumber!
Always professional, friendly, on time after calling to alert owner, furnishes photo of repair person before he arrives, wears masks and booties, generally fixes problem first time.
Michael was very courteous and kind . Michael was very generous with sharing information and knowledge with me about what was going on with my furnace situation ,which I greatly appreciate !! He fixed it he and explained and showed me for future reference . Very grateful ! I had a very nice experience . thank you Hoffmann Brothers and thank you Michael.
Great job! Michael explained everything that had to be done to the furnace and had it up and running in no time.
I had a great experience work with the Technician. He was very thorough and answered all my questions.
Repaired quickly and house heating great.
I simply cannot rave ENOUGH about every single experience with every single person whom we had the PLEASURE of working with throughout our ENTIRE process with Hoffmann Brothers... Our gem of a friend/family (Michael Barth) represents this company so well, that when we found one of our heat pumps recently frozen over…
On time! Honest and reliable! Very impressed.
Get cutomer service on phone. Kinda a rarity these days. Sent out "Mike" who was great. Experienced. Took the time to walk through issue and explain process. Will be using Hoffmann in future.
Hoffman Brothers is amazing. Our heating went out, and I gave them a ring. They were available next day, however I was not. They worked around my night shift schedule, showed up, and got heat to our house in about an hour. Shamin Presley was our tech. Super professional, polite guy. Took the time to explain…
Mike was very nice and professional. He explained everything to me as he was maintaining my furnace, teaching me the basics of my unit, which I appreciated.
Our heater broke on a Saturday and they were able to help get us up and running again the same day! Very friendly and professional service, we will use them again in the future.
Excellent
THIS COMPANY IS THE BEST COMPANY IVE EVER HAD SERVICE DONE BY IN THE ST.LOUIS AREA and MORE. I WOULD HIGHLY RECOMMEND HOFFMANN BROTHERS TO ANY AND EVERYONE. EVERYONE HAS GREAT ATTITUDES, PROVIDE VERY VERY MIRACULOUS SERVICE, AND ALWAYS LEAVES ME WITH A SMILE. IF YOU NEED ANY OF THE SERVICES THAT HOFFMANN PROVIDES, REACH OUT TODAY. :)
I have used Hoffman Brothers for serval years for service on my A/C, heating, appliance repair, etc.They are always great to work with, professional, and responsive. I recommend joining the monthly customer program. It includes free annual maintenance and discounts on repairs.
Been using Hoffman Bothers for a long time for AC and furnace maintenance /repair, plumbing and electrical work and have found them to be consistently reliable, professional, and competent, as well as very flexible and responsive to scheduling.
Aaron and Pat were incredible! We had a wonderful experience with them! They were incredibly thorough, friendly and respectful! It was an absolute pleasure to work with them! They found a serious issue with my dryer vent and recommended the best repair moving forward. They went above and beyond to find replacement…
Randy is professional, helpful and friendly. Found the problem and gave me options. Seems the price is a bit high but you get what you pay for and I got good service. I will definitely be using Hoffmann, and probably Randy, again.
Mr. Gobble from Hoffman Brothers was very professional and took the time to explain what was wrong and what was needed to fix it. He was right on time and finished promptly. Thanks Kevin for a job well done!
Hoffman brothers does an amazing job. They are professional and courteous. They take their time explaining what they are doing and what is going on so that you understand the situation. Randy was wonderful. Polite and informative. Great job! I will definitely be using them for all of my HVAC needs.
Mike was awesome, Kayla got me on the schedule. Will be using Hoffman for any of my inhouse repairs or installs.
Craig was able to come out a day early to fix my AC. I thought I needed a new one but he was able to replace a part and keep my old system going for a fraction of the price of a new system. When my 30 year old system finally dies I will definitely call Hoffman to replace it.
I've never had a bad experience with Hoffman. Steve and Kyle were no exception. 2021 update: Matt came out to fix our super old AC. He was on time, took care of the problem quickly, and answered all my questions. Great experience. 2021 update pt2: Josh was great. Based on how often I have to have Hoffman come out…
We have been using Hoffmann Bros for seven years, and have been taking part in their membership club for most of that time. They provide regular maintenance on our furnace and AC for free as part of membership, and we get discounts on services they may need to do. Our system was old, and when the furnace died, they…
Kevin and the team at Hoffman were able to get to me the same day and provide me with great service. Not only giving me my options but the pros and cons of each option. Very helpful and professional.
The technician did an awesome job. Even came back the same day to ck the water that was not going down the drain
Repairman Kurtis was exceptionally professional, courteous, and competent.
Our blower fan shredded itself yesterday evening so I placed a call to Hoffmann Brothers (we have their home protection plan). They called back promptly at 7am this morning, Randy was here by 930am and our AC was back up and running by noon. Another great experience!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1270 | $37–$406 |
| A/C system maintenance | 847 | $54–$457 |
| Heating system maintenance | 833 | $54–$454 |
| Plumbing pipe repair | 399 | $353–$1.4k |
| A/C system repair | 395 | $83–$1.3k |
| Drain cleaning | 354 | $248–$593 |
| HVAC system repair | 350 | $161–$654 |
| Heating system repair | 349 | $429–$1.4k |
