Experts Reviews · Company report
Hoffmann Brothers logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%70+17Value 14%100+14.1Replies to reviews 7%82+5.8Craft & service penalty90−1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Hoffmann Brothers

Des Peres, MO · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #51Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 12,066 Google reviews

Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hoffmann Brothers is better than 83% of drain cleaning services.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hoffmann Brothers is better than 70% of drain cleaning services.B
70
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hoffmann Brothers is better than 90% of drain cleaning services.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hoffmann Brothers is better than 100% of drain cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hoffmann Brothers is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hoffmann Brothers is better than 82% of drain cleaning services.A
82

Reviews for your job

Customers hired Hoffmann Brothers for 8 kinds of job.

Hoffmann Brothers for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.187
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$239–$680
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#17 / 50

All 187 Google reviews tagged “Toilet repair” · showing 20

Barb4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 22 hours ago★★★★★

Tony knew exactly what the problem was and fixed it quickly. Before he left he asked if there was anything else he could take care of for us. Great job!

Toilet repair+ Responsiveness+ Punctuality+ Professionalism
Bryan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Friendly, professional job. Great detail to work!

Great priceToilet repairWater heater installationVentilated ceiling installation
TracyLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Kyle L. from Hoffman Brothers Electric took care of several electric related issues for me today. He change the light bulb in my garage ceiling, changed out my smoke alarm batteries, replaced a light bulb socket fixture and burnt out bulb in the basement, and checked that the electric outlet on my deck in the back…

Plumbing leak detectionToilet repairWater heater installation
Katie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Clayton was fantastic, knowledgeable, thorough, and professional. I really appreciated his explanations and compassion for the situation I found myself in. Thank you so much Clayton and Hoffman for being an amazing company to work with!

Toilet repairElectrical inspectionsElectrical fuse changing+ Punctuality+ Value
HelenLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I've had a maze of extension cords, adaptors, power strips, etc. forever. I'm so, so, so happy to be able to plug things in without all that😄😄😄

Toilet repair
Judith4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Ray arrived promptly, explained everything, & wrote out options in detail. He addressed my original problem today, then scheduled time to return & complete the project (which includes replacing some parts original to the house).

A/C system maintenancePlumbing leak detectionHeating system maintenance+ Quality+ Value
Carrie13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Always a great experience with Hoffmann Bros! Luke did a great job diagnosing the electrical issue and resolving.

Toilet installationPlumbing leak repairShower repair
John3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★

Tried becoming a member and have truly had very poor experience with their plumbing service. It appears they can’t even fix a toilet. Coming out tomorrow for their third try. During the summer they managed to install a new water heater which leaked over the next few weeks and ruined a carpet. They’re always…

Water heater installationToilet repair− Quality
Anita4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Working with joe fields is like having a trusted friend with crazy good electrical skills in your home! Efficient, matter of fact but very personable. An excellent asset to Hoffman Bros. We will ask for him every time we need service in the future.

Electrical outlet & switch relocationToilet repair+ Responsiveness+ Punctuality+ Quality
Dixie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Garret was great. He removed the old toilet and installed the new one quickly and efficiently.

Toilet repair+ Responsiveness+ Punctuality+ Professionalism
JohnLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

WOW......A first class company......I had a plumbing problem......Nick arrived on time. He told me about the different options I had to fix the problem......and what the cost will be......all the prices were fine with me.....I chose the one I liked.....This is a great company......yesterday, today, and…

Toilet repair+ Responsiveness+ Punctuality+ Quality
AndreLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Hoffman Bros never disappoints - at least not in the past 16 yrs that we've been their customer. We had a leak where the supply line comes into the toilet tank. I thought it could just be tightened a little, but as it turned out - it was almost all the way off. The shut off valve was frozen, so within seconds we had…

HVAC system maintenancePlumbing pipe repairToilet repair+ Responsiveness+ Punctuality+ Quality
T2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Nice and friendly young man. Very professional and timely. Frequently checked if all questions had been answered and made sure the operation of the system was understood.

Toilet repair+ Responsiveness+ Punctuality+ Quality
William9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Jake was courteous and informative. He did a great job.

Toilet repairService not listed+ Responsiveness+ Punctuality+ Quality
JamesLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Installed new hot water system.

Faucet installationToilet repairService not listed+ Professionalism
ElaineLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Clayton was great! Hard working and very careful! He rebuilt three of our toilets and replaced our two outdoor Spicket’s that had been leaking. We will definitely use Clayton and Hoffman brothers again!

Plumbing leak detectionInstallationPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Marilyn8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I had an excellent experience with Steve Beckemeyer from Hoffmann Bro. He arrived on time, was friendly, personable, professional and kind to my dog. Steve assessed my plumbing situation, was very informative and explained everything that I might need done and my options. I was very satisfied with Steve's work and…

Toilet repairService not listed+ Responsiveness+ Punctuality+ Quality
Ray6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Vincent was very professional and explained everything, and I would recommend him.

Toilet repair+ Professionalism
BethLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★

Nick was very knowledgeable about our odd toilet set up. He was efficient and fun to work and went above and beyond

Toilet repair+ Responsiveness+ Punctuality+ Quality
Carlos3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Very knowledgeable and fair! He did an amazing job and such good work. I would recommend him to anyone!

Toilet repair+ Professionalism

Show more toilet repair reviews (167 more) →

Price

$351-30% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 20%Reasonable 62%Overpriced 7%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance1270$37–$406
A/C system maintenance847$54–$457
Heating system maintenance833$54–$454
Plumbing pipe repair399$353–$1.4k
A/C system repair395$83–$1.3k
Drain cleaning354$248–$593
HVAC system repair350$161–$654
Heating system repair349$429–$1.4k

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