Experts Reviews · Company report
Hoffmann Brothers logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%70+17Value 14%100+14.1Replies to reviews 7%82+5.8Craft & service penalty90−1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Hoffmann Brothers

Des Peres, MO · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #51Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 12,066 Google reviews

Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hoffmann Brothers is better than 83% of drain cleaning services.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hoffmann Brothers is better than 70% of drain cleaning services.B
70
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hoffmann Brothers is better than 90% of drain cleaning services.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hoffmann Brothers is better than 100% of drain cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hoffmann Brothers is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hoffmann Brothers is better than 82% of drain cleaning services.A
82

Reviews for your job

Customers hired Hoffmann Brothers for 8 kinds of job.

Hoffmann Brothers for water heater installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.338
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.2k–$2.5k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 50
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 338 Google reviews tagged “Water heater installation” · showing 20

JacobLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Rich showed up right on time and listened to me and placed pipes exactly where I wanted them. Joe came the next week and now we have a complete HVAC system we just love!

Install ACHVAC duct & vent installationHeating system installation+ Quality+ Professionalism
Ajay9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Very professional and responsive individuals [Tom and Jason].

HVAC system maintenanceToilet installationWater heater installation+ Responsiveness+ Punctuality+ Professionalism
Kim13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had a very old water heater that needed to be replaced. Joe was so knowledgeable, professional, and friendly. He walked me through everything he did and how to maintain my new water heater to get the best use of it! When he heard I just purchased my house he took a look at the plumbing and even fixed a few other…

Reasonable priceWater heater installation
AndrewLocal Guide · 50 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

2025 Update: Ryan K. and his crew did a great job on our full HVAC replacement this year (as did Griffin G. earlier with our ancient gas dryer). The company sent a thank-you note for the business along with some cookies, which my son liked so much that he wrote them a "You're welcome and thank you for the cookies"…

Water heater installationPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Bryan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Friendly, professional job. Great detail to work!

Great priceToilet repairWater heater installationVentilated ceiling installation
TracyLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Kyle L. from Hoffman Brothers Electric took care of several electric related issues for me today. He change the light bulb in my garage ceiling, changed out my smoke alarm batteries, replaced a light bulb socket fixture and burnt out bulb in the basement, and checked that the electric outlet on my deck in the back…

Plumbing leak detectionToilet repairWater heater installation
Garr7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Dominic was very professional. He diagnosed the problem, proposed the best possible result and quickly and efficiently made the repair. Hoffmann brothers are lucky to have this young man on their team.

Water heater installation+ Responsiveness+ Punctuality+ Value
Robert4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great job clean and professional

Water heater installationService not listed+ Responsiveness+ Punctuality+ Quality
MadLocal Guide · 207 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Aiden did a real good job. Didn't try to sell us anything we didn't need was there when he said he was going to be there and cleaned up after himself. I have to hand it to Hoffman Brothers they always hire good people

Water heater installationHVAC system maintenancePlumbing pipe repair
ToddLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I've been a long time, satisfied customer of Hoffmann Brothers. James for electric and John for plumbing did a thorough, careful job with pleasant demeanors.

Water heater installationHVAC system repairHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Julie11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Andy and his partner were amazing—above and beyond with quality and care!

Water heater installation+ Responsiveness+ Punctuality+ Quality
Nancy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Tyler installed 5 fire and carbon monoxide detectors that are hard wired in our home. When he opened our electrical panel, he immediately saw that our builder had used a variety of breakers instead of the same brand as the buss per code. While we have not had trouble, as the house ages, we feel much safer knowing…

Water heater installation+ Professionalism
Monica9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

James was excellent at installing new coach lights and a porch light! Great communication and very professional! Highly recommend!

Water heater installation+ Responsiveness+ Punctuality+ Quality
Vernice3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Danny and Patrick were very professional and knowledgeable about the Duct Cleaning process. They explained everything that they were going to do. Thank You !! Vernice

Faucet installationWater heater installationFaucet repair
HollyLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

We have been using this company for many years with all of our appliances. They are always very professional, easy to contact and quick to respond and do installations.

HVAC duct & vent cleaningWater heater installation+ Responsiveness+ Punctuality+ Quality
John3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★

Tried becoming a member and have truly had very poor experience with their plumbing service. It appears they can’t even fix a toilet. Coming out tomorrow for their third try. During the summer they managed to install a new water heater which leaked over the next few weeks and ruined a carpet. They’re always…

Water heater installationToilet repair− Quality
Ruth12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Excellent service

HVAC system maintenanceWater heater installation+ Punctuality+ Quality+ Professionalism
Burken083 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

They were fast and really helpful and informative so will use again in future needs

Water heater installationElectrical outlet & switch repair+ Responsiveness+ Punctuality+ Quality
ErinLocal Guide · 71 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Joshia was very knowledgeable and very informative. He made sure that all of our pipes worked before he left. He cleaned up after himself and even checked our water heater and furnace. My husband and I highly recommend the membership plan. It has saved us money. Everyone who we have interacted with has been very…

A/C system maintenanceHVAC system maintenanceElectrical inspections+ Responsiveness+ Punctuality+ Quality
Elijah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Mr. James was nice & really PRO. Also knew his stuff and explained it well. There were various electrical situations that needed addressing - ceiling fans in both the bathroom and kitchen, new GFI outlet in bathroom. installs were smooth and proficient ! Thanks so much! (Elijah & India Hill)

Fan installationLight fixture installationWater heater installation+ Responsiveness+ Punctuality+ Quality

Show more water heater installation reviews (318 more) →

Price

$351-30% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 20%Reasonable 62%Overpriced 7%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance1270$37–$406
A/C system maintenance847$54–$457
Heating system maintenance833$54–$454
Plumbing pipe repair399$353–$1.4k
A/C system repair395$83–$1.3k
Drain cleaning354$248–$593
HVAC system repair350$161–$654
Heating system repair349$429–$1.4k

Compare with