How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%70+17Value 14%100+14.1Replies to reviews 7%82+5.8Craft & service penalty90−1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREHoffmann Brothers
Des Peres, MO · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #51Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 12,066 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Hoffmann Brothers for 8 kinds of job.
Hoffmann Brothers for water heater installation
Clear ✕All 338 Google reviews tagged “Water heater installation” · showing 120
Rich showed up right on time and listened to me and placed pipes exactly where I wanted them. Joe came the next week and now we have a complete HVAC system we just love!
Very professional and responsive individuals [Tom and Jason].
I had a very old water heater that needed to be replaced. Joe was so knowledgeable, professional, and friendly. He walked me through everything he did and how to maintain my new water heater to get the best use of it! When he heard I just purchased my house he took a look at the plumbing and even fixed a few other…
2025 Update: Ryan K. and his crew did a great job on our full HVAC replacement this year (as did Griffin G. earlier with our ancient gas dryer). The company sent a thank-you note for the business along with some cookies, which my son liked so much that he wrote them a "You're welcome and thank you for the cookies"…
Friendly, professional job. Great detail to work!
Kyle L. from Hoffman Brothers Electric took care of several electric related issues for me today. He change the light bulb in my garage ceiling, changed out my smoke alarm batteries, replaced a light bulb socket fixture and burnt out bulb in the basement, and checked that the electric outlet on my deck in the back…
Dominic was very professional. He diagnosed the problem, proposed the best possible result and quickly and efficiently made the repair. Hoffmann brothers are lucky to have this young man on their team.
Great job clean and professional
Aiden did a real good job. Didn't try to sell us anything we didn't need was there when he said he was going to be there and cleaned up after himself. I have to hand it to Hoffman Brothers they always hire good people
I've been a long time, satisfied customer of Hoffmann Brothers. James for electric and John for plumbing did a thorough, careful job with pleasant demeanors.
Andy and his partner were amazing—above and beyond with quality and care!
Tyler installed 5 fire and carbon monoxide detectors that are hard wired in our home. When he opened our electrical panel, he immediately saw that our builder had used a variety of breakers instead of the same brand as the buss per code. While we have not had trouble, as the house ages, we feel much safer knowing…
James was excellent at installing new coach lights and a porch light! Great communication and very professional! Highly recommend!
Danny and Patrick were very professional and knowledgeable about the Duct Cleaning process. They explained everything that they were going to do. Thank You !! Vernice
We have been using this company for many years with all of our appliances. They are always very professional, easy to contact and quick to respond and do installations.
Tried becoming a member and have truly had very poor experience with their plumbing service. It appears they can’t even fix a toilet. Coming out tomorrow for their third try. During the summer they managed to install a new water heater which leaked over the next few weeks and ruined a carpet. They’re always…
Excellent service
They were fast and really helpful and informative so will use again in future needs
Joshia was very knowledgeable and very informative. He made sure that all of our pipes worked before he left. He cleaned up after himself and even checked our water heater and furnace. My husband and I highly recommend the membership plan. It has saved us money. Everyone who we have interacted with has been very…
Mr. James was nice & really PRO. Also knew his stuff and explained it well. There were various electrical situations that needed addressing - ceiling fans in both the bathroom and kitchen, new GFI outlet in bathroom. installs were smooth and proficient ! Thanks so much! (Elijah & India Hill)
Competent and very knowledgeable!
The guys were great. Friendly, professional and just how I wanted it. Thank you!
Scott from Hoffman Bros. showed up same day as my call and replaced my Water Heater and explained every step of the way. He worked quickly and efficiently and cleaned up afterwards. Very satisfied w the service and would definitely recommend Scott individually and Hoffman Bros. as a company to anyone.
They did an amazing job, explaining each step of the way and keep me updated on things that came up during the instillation. Definitely recommend!
Justin did a great job installing a new gas water heater for us. He told me they weren’t the cheapest but that we would get a quality, professional and clean install. He was exactly right. I would highly recommend Hoffmann Bros if you’re going for quality over the lowest price.
Dustin did a great job, talked me through everything he did. Very satisfied. Nice guy, I would call him back anytime.
Great job, nice technician!
Friendly, helpful technician. Explained everything so I could understand. Answered all my questions. Made the whole experience feel well taken care of.
Once again I used Hoffman Brothers and so glad I did for my hot water tank was leaking and John did an excellent job he went above and beyond what needed to be done and did it he's great he deserves more than five stars thanks Hoffman Brothers for sending him out again appreciate it!
Shamin was very knowledgeable and friendly and answered all my questions. He had the needed part with him and was able to fix our unit quickly which was wonderful on this record breaking heat day. This was our first experience with Hoffman and we were extremely pleased with the service. I especially appreciate the…
Was pleased with quality of work. Josiah was professional and it was clear he took pride in his work. I recommend Hoffman.
Rich did an amazing job. He explained everything in full and completed the job very quickly and professionally. I highly recommend this company!!
Had hot water heater installed. Great service. Matt did an excellent job 👏 👍
Service was quick & efficient. Perhaps not the absolute cheapest, but I felt I got good value. The technician did the best job of cleaning up of any professional I've had in my house. I highly recommend this company.
I was very pleased with the job Dustin did. I would absolutely recommend this company to anyone in need of the many services they provide.
Josiah and Jason were both great to work with and very good at their job. Y'all should feel confident that if they show up to help you, you will get a quality job.
James did a really clean, neat, and professional install of a new water heater. I would recommend him for any plumbing service you may need.
Courteous, professional and informative. Took time to get it done same day. Very impressive.
On time and always very professional. We call Hoffman for all our needs. Would and have recommended them to our family and friends.
I called Hoffman for the first time on the recommendation of the guy who maintains my furnace. It’s been an excellent experience from start to end! Office staff could not be more helpful, that came out next day, Nick my service guy was outstanding (knowledgeable, professional, kind) and they accommodated my schedule…
Kody was amazing, he was friendly and helpful. He definitely knows what he is doing and is an expert in his field. Definitely using Hoffman in the future and are excited to have the membership!
I'm very happy with the water heater installation I had done today. Josiah was the tech that completed the work and I appreciate his professionalism. He did all the right things. Showed up on time, efficient in his work, installation was tidy and clean, and cleaned up after he was done. He and Hoffman Brothers made…
Dustin replaced our 31 year old sump pump. He did a quick, clean and efficient job.
They responded quickly and where professional. Mike Lallis was on time and completed the installation in a timely manner. He also cleaned up the area and put everything back in place. Thank you for a job well done
We called Hoffmann Brothers at 8 am. By about 3:30 we had a new water heater completely installed. Matt was extremely helpful. Besides showing us several options and providing a complete cost for each, and then installing the unit, he answered all our questions throughout the process. Hoffmann Brothers installed…
Just finalized yet another Hoffman Bros. project! Formerly they replaced a zoned HVAC system that had been improperly installed by a previous contractor. Today they replaced my 37 year old water heater and did it in less time then they anticipated. As always, the staff members are professional, do excellent work,…
Removed unused HVAC add-ons. Great job!
Everyone we have dealt with has been polite and knowledgeable.
Great experience. Id use them again without hesitation
Elliott, James, and Colby were very professional and did fantastic work. Would work with this company again.
Josiah was courteous and professional and went the extra mile wrt thoroughness.
Xavier “Javi” is amazing! He is very knowledgeable in his field. He is a hard worker and a very friendly person. He explains all the wise around the work that needs to be done. I am now a long time member of the business. I have full trust in this company. Thanks Mike
Very pleased. We hired Hoffman to replace our hot water heater. Tom, our plumber, was friendly and efficient. I appreciate how courteous and cleanly everything was done. We were so impressed that we decided to add on a garbage disposal we'd been concerned about, that upon inspection was not in good shape. The…
Quick response, professional, up front and honest. Offer options
Hoffmann’s plumber came out to assess my leaking water heater tank. It unfortunately meant a replacement of my 10-year old tank. They did a same afternoon replacement, got it installed up to code, and even replaced my corroded ice maker line valve within 3 or so hours. Another tech delivered my new tank and hauled…
Great service! Water heater needed replacing and Scott got the job done on time and quickly even though his helper had to go back and get a different water heater because my house is older and could not get the first one inside to install.
We have used Hoffman Brothers for years and are consistently pleased with their work and professionalism. We have used them to install new AC and furnace units, install a new water heater, reroute plumbing, and perform routine maintenance on all units. They are incredibly thorough and do exceptional quality work.…
John came back to fix an issue with one of the toilets he rebuilt for us. He also installed a new hot water heater, replaced our broken sprinkler back flow system with better one, and replaced our non functioning water softener with a water softener and carbon filter. He did an awesome job and was always informative and professional along the way.
Outstanding in his field!!!!!!
Awesome job!
Our water heater gave way on Wednesday morning. I tried a few things but decided to call in the professionals. I was hoping for someone to show up in the morning on Thursday but Josiah came in well after 3pm and so, I was not a happy camper. He explained things to me in a professional manner and quoted the price…
I’ve had Hoffman Bros. Plumbers come out on two separate occasions, the first to replace a water heater and the second to do some shower repairs. Both times they were able to fit me in quickly, were prompt and professional and did an excellent job on the repairs as well as explaining what needed to be done. I would…
Got tank install & chimney liner in 1 day.
Jesse was fantastic descriptive professional and thorough. Love Hoffman Bros.
Great job all around. Prompt, courteous, knowledgeable. Completely professional installation.
I had a new water heater replacement- I’d like to thank Scott…he was professional-knowledgeable and took the time to explain everything to me..Scott arrived promptly and explained & answered every question I had.,. I am a Hoffman customer forever! You’re very fortunate to have such a great employee!!! June Collins
Ray did a complete removal and install of new water heater tank in one day. Making the job was done to code and double and triple checking installation all connections. ensuring that the inspection will be trouble free. Thanks Ray!
Mike was very thorough, the status was explained to me in depth. All my questions were answered and the technician was really nice. I will continue to use their service.
The installation was not that easy! They had to redo a lot to make this county complient.thank you great job
Justin was very knowledgeable and helpful.
So surprised with the recent cold snap that a technician was able to inspect our water heater leak so quickly. Sad news to need a replacement but there was no wait AND the replacement was complete in just a couple hours! The area was completely cleaned and he took the time to explain in detail what he did! We signed…
Very professional and prompt. Call them everytime.
Fast emergency replacement! Happy with all of it and grateful!
The staff at Hoffman brothers is top notch. They are timely and professional and always willing to explain the process thoroughly before moving forward! I really trust them with any service they provide.
Garret was extremely professional and replaced my water heater the same morning of the initial inspection. He took time to teach me about the pipes in my basement and helped me make an informed choice when selecting a new water heater. Would definitely recommend Garret and this company to anyone in need!
Rich and John were outstanding. Explanations prior to performance, very high quality install. Kept me informed throughout the entire process from quote to install.
I used Hoffmann Brothers to replace my failing water heater. The process of setting up a free house call to inspect my system and quote a new one was very smooth. Only 24 hours between first calling and Zach coming out (in mid December). Dispatch texted and let me know when Zach was on his way, which was helpful and…
He was courteous and thorough and professional. Very respectful. And I have hot water again!
Garret was courteous and professional, gave thorough explanations, and performed the work quickly.
Very professional and friendly
I use Hoffman brothers for my home and my salon. They are great every time.
Zachary came in and explained, everything that needed to be repaired and installed a new water heater! Great job done, thanks
My furnace went out on Friday October 15th. From my initial call on Friday morning to Hoffmann Brothers to the completion of the installation of my new furnace, A/C, hot water heater, thermostat, humidifier and air scrubber I had that "warm fuzzy feeling" that the work would be expertly done. The person who took my…
Great service - technician was thoughtful and made choices that really considered future needs and uses. They were able to assess and install the water heater the same day. Overall very happy.
Jesse was super helpful and careful and explained what to expect at every step. He was great. It’s too soon to say if the water heater is working properly as it’s still heating up, so I can’t comment on the quality of the product or installation at this point. You might prompt for feedback a few days after the…
Very professional and knowledgeable!
Very professional! They were extremely helpful in a time of crisis. I was able to get my water heater repaired the same week. Greatly appreciate Garrett and his patience through the process as well he was very helpful and informative.
Do quality work! Very professional and respects customer.
Dirk came out to give an estimate for a water heater. We also needed floor repair. We could not find anyone to do the work. Dirk helped us find someone and we have an appointment 11/15/22. We're very happy with how they are trying to help us get our problem resolved. Update: Dirk came back today to install our…
They did a wonderful job .
Very timely and good service
Jameson was very professional, explained everything he needed to do and then went over his finished work.
Mike E. Was simply phenomenal! He was professional, polite, informative and exceptional. Give him a big raise! I would gladly have him back, his efficiency was remarkable.
Thank you so much for today! The things I value most in this life are becoming obsolete, however, they are not completely gone yet thanks to you. I appreciate punctuality, quality work, a master at his craft. Most of all kindness, qualities that my technician possesses. Thank you again for your honesty, kindness,…
Scott was very nice and did a very good job!
Very nice, knowledgeable and helpful. They took the time to answer my questions, no pressure or rush in making my decisions.
My hot water heater went out last night. I called around to some places today. Nobody could see me for at least two weeks. My sister had used Hoffman Brothers so I called them and they were able to come out today. And I had a new water heater installed by 3 o’clock this afternoon. My technician was Keith, very…
I would give this company 100 stars if I could. It's so hard to find a good business with great customer service, but they went above and beyond. The person that took my call was so friendly and knowledgeable. The service technician was fast, thorough, and walked me through everything. The service was fast and…
Hoffman Brothers did an awesome job with helping me! Dustin was on time and did a great job installing our new water heater!
This is second or third time I have used Hoffman for plumbing issues. They replaced my 33 year old H2O heater and fixed a faucet that rendered my kitchen sink useless. They always exceed my expectations! Rich, my plumber left the workspace CLEANER than it was before he arrived! Hoffmann has my business A++
Josiah was very knowledgeable, not pushy about options, and worked efficiently. Only had a few hours without water and house was back to normal
Job done well
Great experience all around! Scott the Technician came out the same day and was friendly, professional and timely.
We needed a new hot water heater installed - Jameson and John did an *outstanding* job, and went out of their way to help us with some other issues found while they were here. Super professional, nice, considerate, thorough with explanations, etc. 10 out of 10 stars! (Give those boys a raise!! 😁)
We had been struggling with luke warm water for a few weeks and contacted Hoffman based on Google reviews. They were very easy to schedule with and provided a call 30 minutes before arrival. Garrett and John were informative, patient while we made a decision and quick in their work. They answered our questions…
On time good guy done faster then he sayed
Professional service from start to finish. Very satisfied.
Shane did a great job for us. Was he on time? To the minute Was he professional? Very Was he efficient? Very Was he knowledgeable? Very We feel Shane is a very effective asset to Hoffman Brothers. He was respectable to our home. He even had treats for our dog Shane is a great guy😊
Dustin was very professional and efficient.
Joey and his team were on time, informed me about what to expect and gave me an approximate time of when they would be finished. He nailed it on all points. Respectful of us and property. Thanks again for another job well done😃
Very professional. Great installation and willing to answer any and all questions.
Very professional and very helpful!! Ever since my Husband passed away I've been very uneasy when I have to get some work done, but today I felt very happy and peaceful because the work was done very well. I'm VERY,VERY happy it was done in one day!!!I. I HAVE HOT WATER!!!
Hoffman Brothers was wonderful to work with. Hoffman Brothers was very responsive and helpful. The technician Tom was very professional and he did an excellent job. I will certainly use Hoffmann for any future needs that arise. I highly recommend Hoffman Brothers
I am impressed with this company. Especially with the office staff (Kat) and Zach (the technician) who installed my hot water heater. Their professionalism, friendliness, and knowledge are exceptional. After experiencing a flood in my basement, I was very nervous and anxious about what company I could call to…
Dustin was excellent! Quick service and great communication! Price was slightly higher than I’d hoped, but service was top notch.
After the flood our hot water heater no longer worked. We called multiple business including Spire = nightmare . No hot water from 7/27- today. Called Hoffmann last week and Clayton Deeds arrived on time, totally professional, courteous- listened to our concerns and was AMAZING! This young man knows his job - in…
Tony Z explained clearly what he was doing and expertly navigated the issues with the flue for our hot water heater, getting me an appointment with a separate company for lining the flue. Really appreciated his expertise.
Been using this company for years. Always great work and service! Wouldn’t use anyone else.
John Goste installed a new 50 gallon water heater and a kitchen faucet. Also, he installed a stacked PRV 3/4 and reworked the flue piping from my new water heater. He did an OUTSTANDING job! Moreover, he was professional, knowledgeable, and very personable. I will absolutely use him again for any plumbing…
Professional and did a great job Went above and beyond!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1270 | $37–$406 |
| A/C system maintenance | 847 | $54–$457 |
| Heating system maintenance | 833 | $54–$454 |
| Plumbing pipe repair | 399 | $353–$1.4k |
| A/C system repair | 395 | $83–$1.3k |
| Drain cleaning | 354 | $248–$593 |
| HVAC system repair | 350 | $161–$654 |
| Heating system repair | 349 | $429–$1.4k |
