How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%70+17Value 14%100+14.1Replies to reviews 7%82+5.8Craft & service penalty90−1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREHoffmann Brothers
Des Peres, MO · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #51Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 12,066 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Hoffmann Brothers for 8 kinds of job.
Hoffmann Brothers for water heater repair
Clear ✕All 194 Google reviews tagged “Water heater repair” · showing 40
Em did a great job.
It looks like your water heater manufacturer has quality issues
Anthony did a great job!
Zach put in two outlets and a switch in our office. He was very professional, explained what he was going to do, gave me an estimate up front and finished the work that day. He also cleaned up after himself. I am very satisfied with the work and the demeaner of this employee. I will definitely be using Hoffman Brothers again.
Electrical work this time done by an outstanding young man named James. As always, very professional and super nice. Work done quickly and exceeded my expectations. Thanks again.
Very professional and informative of options (home office) their dispatch & my technician, all interacted to get me taken care of with My extreme schedule! Work was very clean...I'm 5 stars satisfied
Great job Justin, I will call the Hoffman brother any time for service to my church.
Great job as usual
The plumber arrived within a few hours of my first call. The problem was resolved quickly and efficiently.
Dustin did a great job, talked me through everything he did. Very satisfied. Nice guy, I would call him back anytime.
We're really happy with the quality of the service! All their agents are nice and conversational.
Justin was great! Very respectful, identified the problem and was able to fix it.
Dustin was very knowledgeable and helpful in choosing my options for the water heater.
We did not have to go over 48 hours without hot water which is priceless
Nick and Hoffman Brothers were quick and professional. Will definitely use them again.
James did a really clean, neat, and professional install of a new water heater. I would recommend him for any plumbing service you may need.
The service technician Clayton was very professional, courteous and genuinely interested in the system performance issues we were experiencing. Clayton spent over 2 hours assessing our service issue. The side of the property is a wind tunnel. The winds can be so strong that it is hard to stand up erect when…
Garret offered us more help than I would’ve imagined. Although the best solution for my problem is to replace our hot water heater, he helped us understand why it was having issues and what we can expect until we can schedule an installation. When we decide to replace it I look forward to calling Hoffmann Brothers!
Hoffmann consistently provides high quality service. Nick was very experienced and provided fantastic service. Tyler and Zach did a great job at addressing a sewer line blockage. Hoffman is always thorough and quick to respond.
Small laundry list of plumbing issues that needed attention. The Hoffman crew was excellent as always. Knowledgeable, had the parts an pieces they needed, clean, kind, professional and timely.
John did an excellent job. He took time to explain things and make sure things were fixed and knew what to do to make things work.
They responded right away. They sent out John, who was incredibly professional, very personable and helpful. I was very pleased with the service and honest assessment of my situation. I highly recommend these guys.
Andy was very knowledgeable and polite. He answered all my questions and concerns.
Ben did a great job!!
The plumber, Dustin, was personal and professional. He listened to what we needed and made it happen. We will be recommending Hoffmann Bros to family and friends.
Inspection of AC relative to service contract.
Matt installed my new water heater today, what an awesome guy. On time, worked hard, knowledgeable, communicated well and did a great install. I am a grumpy old veteran and hard to please but Matt put a smile on this old guys face. Thanks Alot, Steve
Did an excellent job. Very impressed with his workmanship, personality and willingness to discuss each stage of the job where choices needed to be made. Would love to have him back for any future plumbing job.
Jameson did an excellent job in determining the issues with our water heater and did a fast and efficient job in the repair. Very satisfied with the work.
Super nice & competent technicians. Timely arrival, explained everything they did & made it seem effortless. I am so glad I selected Hoffmann Brothers for this work. 3-13-23 Jessie exhibited the excellent customer service & competency that I now realize Hoffmann insures😊
Seth and all the folks from Hoffmann’s were great. Very professional. Explained what they were doing and why. Great work.
Been with Hoffmann Brothers for years with multiple properties. Service was AMAZING in the beginning. Unfortunately, it's progressively gotten worse, in particular with communication. "Someone will be there in 30 minutes"... and then they'll show up 1-2 hours later. "You're our first appointment tomorrow at 7am"…
Xavier “Javi” is amazing! He is very knowledgeable in his field. He is a hard worker and a very friendly person. He explains all the wise around the work that needs to be done. I am now a long time member of the business. I have full trust in this company. Thanks Mike
Serviceman was prompt, professional and personable.
Didn’t mess around ,gave expert opinion and overall did nice work
Very in-depth work.
We have used Hoffman Brothers for years and are consistently pleased with their work and professionalism. We have used them to install new AC and furnace units, install a new water heater, reroute plumbing, and perform routine maintenance on all units. They are incredibly thorough and do exceptional quality work.…
Very professional and knowledgeable! Good communication about what services are recommended
Very professional from start to finish. Zachery was personable, thorough, and a pleasure to work with.
Great
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1270 | $37–$406 |
| A/C system maintenance | 847 | $54–$457 |
| Heating system maintenance | 833 | $54–$454 |
| Plumbing pipe repair | 399 | $353–$1.4k |
| A/C system repair | 395 | $83–$1.3k |
| Drain cleaning | 354 | $248–$593 |
| HVAC system repair | 350 | $161–$654 |
| Heating system repair | 349 | $429–$1.4k |
