How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%70+17Value 14%100+14.1Replies to reviews 7%82+5.8Craft & service penalty90−1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREHoffmann Brothers
Des Peres, MO · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #51Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 12,066 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Hoffmann Brothers for 8 kinds of job.
Hoffmann Brothers for water heater repair
Clear ✕All 194 Google reviews tagged “Water heater repair” · showing 100
Em did a great job.
It looks like your water heater manufacturer has quality issues
Anthony did a great job!
Zach put in two outlets and a switch in our office. He was very professional, explained what he was going to do, gave me an estimate up front and finished the work that day. He also cleaned up after himself. I am very satisfied with the work and the demeaner of this employee. I will definitely be using Hoffman Brothers again.
Electrical work this time done by an outstanding young man named James. As always, very professional and super nice. Work done quickly and exceeded my expectations. Thanks again.
Very professional and informative of options (home office) their dispatch & my technician, all interacted to get me taken care of with My extreme schedule! Work was very clean...I'm 5 stars satisfied
Great job Justin, I will call the Hoffman brother any time for service to my church.
Great job as usual
The plumber arrived within a few hours of my first call. The problem was resolved quickly and efficiently.
Dustin did a great job, talked me through everything he did. Very satisfied. Nice guy, I would call him back anytime.
We're really happy with the quality of the service! All their agents are nice and conversational.
Justin was great! Very respectful, identified the problem and was able to fix it.
Dustin was very knowledgeable and helpful in choosing my options for the water heater.
We did not have to go over 48 hours without hot water which is priceless
Nick and Hoffman Brothers were quick and professional. Will definitely use them again.
James did a really clean, neat, and professional install of a new water heater. I would recommend him for any plumbing service you may need.
The service technician Clayton was very professional, courteous and genuinely interested in the system performance issues we were experiencing. Clayton spent over 2 hours assessing our service issue. The side of the property is a wind tunnel. The winds can be so strong that it is hard to stand up erect when…
Garret offered us more help than I would’ve imagined. Although the best solution for my problem is to replace our hot water heater, he helped us understand why it was having issues and what we can expect until we can schedule an installation. When we decide to replace it I look forward to calling Hoffmann Brothers!
Hoffmann consistently provides high quality service. Nick was very experienced and provided fantastic service. Tyler and Zach did a great job at addressing a sewer line blockage. Hoffman is always thorough and quick to respond.
Small laundry list of plumbing issues that needed attention. The Hoffman crew was excellent as always. Knowledgeable, had the parts an pieces they needed, clean, kind, professional and timely.
John did an excellent job. He took time to explain things and make sure things were fixed and knew what to do to make things work.
They responded right away. They sent out John, who was incredibly professional, very personable and helpful. I was very pleased with the service and honest assessment of my situation. I highly recommend these guys.
Andy was very knowledgeable and polite. He answered all my questions and concerns.
Ben did a great job!!
The plumber, Dustin, was personal and professional. He listened to what we needed and made it happen. We will be recommending Hoffmann Bros to family and friends.
Inspection of AC relative to service contract.
Matt installed my new water heater today, what an awesome guy. On time, worked hard, knowledgeable, communicated well and did a great install. I am a grumpy old veteran and hard to please but Matt put a smile on this old guys face. Thanks Alot, Steve
Did an excellent job. Very impressed with his workmanship, personality and willingness to discuss each stage of the job where choices needed to be made. Would love to have him back for any future plumbing job.
Jameson did an excellent job in determining the issues with our water heater and did a fast and efficient job in the repair. Very satisfied with the work.
Super nice & competent technicians. Timely arrival, explained everything they did & made it seem effortless. I am so glad I selected Hoffmann Brothers for this work. 3-13-23 Jessie exhibited the excellent customer service & competency that I now realize Hoffmann insures😊
Seth and all the folks from Hoffmann’s were great. Very professional. Explained what they were doing and why. Great work.
Been with Hoffmann Brothers for years with multiple properties. Service was AMAZING in the beginning. Unfortunately, it's progressively gotten worse, in particular with communication. "Someone will be there in 30 minutes"... and then they'll show up 1-2 hours later. "You're our first appointment tomorrow at 7am"…
Xavier “Javi” is amazing! He is very knowledgeable in his field. He is a hard worker and a very friendly person. He explains all the wise around the work that needs to be done. I am now a long time member of the business. I have full trust in this company. Thanks Mike
Serviceman was prompt, professional and personable.
Didn’t mess around ,gave expert opinion and overall did nice work
Very in-depth work.
We have used Hoffman Brothers for years and are consistently pleased with their work and professionalism. We have used them to install new AC and furnace units, install a new water heater, reroute plumbing, and perform routine maintenance on all units. They are incredibly thorough and do exceptional quality work.…
Very professional and knowledgeable! Good communication about what services are recommended
Very professional from start to finish. Zachery was personable, thorough, and a pleasure to work with.
Great
John was super friendly, patient with my barking (protective) dog and on time. Thank you!!! John took the time needed to locate our plumbing glitch; scheduled a return time while at my home to ensure a timely and appropriate second visit to complete the job. He’s welcomed back anytime as our technician.
Zach was great. Had an extremely old and heavy solar-powered water heater which wasn’t functional from the previous homeowner. I had another plumbing company refuse to do the job and another company offering to do it for a very expensive price but Zach was able to give a reasonable quote and promptly made phone…
Very knowledgeable and friendly with no pressure yet offered several competitive options. I trust this company
Very pleasant and professional technician replaced old water heater. Very thorough explanation and hints how to operate and get the most from the new water heater. Top notch job!
Matt Todd did a fantastic job on the replacement of our water heater. He was very informative and explained what he was doing every step along the way. He was extremely courteous and left the house in as good a shape as when he came.
Courteous, competent, clean and expert work. Recommend him highly.
Hot water heater was leaking; called Hoffman Brothers and within 1 hour someone (Rich)was available. Rich was knowledgeable and pleasant ! Thank you Hoffman Brothers
We noticed New Year day that our hot water heater was leaking. Though Hoffmann didn’t have anyone to send the next day they were so kind and helpful. Today Josiah came and he was wonderful! He was so nice to my two year old and very polite and respectful to me. The work was done quickly and I believe it will hold up…
Kyle from Hoffman Brothers was great. Unfortunately, the error code on tankless water heater. But Kyle still inspected the system and diagnosed what the probable cause of the problem was. He gave us his observations and recommendations on what to to do to improve the heater’s operation and how to diagnose future…
Jeff is so knowledgeable and took time to walk me through what needed to be done and the nuances of our heating system. There is a value and using a larger service provider sometimes like Hoffmann. They are one of the few providers that work with the type of boiler system we have and I felt like they truly are…
GROSSLY OVERPRICED CONTRACTOR! THEIR VALUE DOES NOT MATCH THEIR PRICING! CHARGED ME ROUGHLY $700 PER HOUR FOR LABOR AND OVERHEAD ON A SIMPLE JOB! They charged me $1800 total to replace the gas valve and pilot assembly on 2 Rheem water heaters. The guy accomplished the work in about 2 hours after accounting for…
Tony was amazing
Very professional and prompt. Call them everytime.
Did a good job
The staff at Hoffman brothers is top notch. They are timely and professional and always willing to explain the process thoroughly before moving forward! I really trust them with any service they provide.
Great at what they do care out your home.
Very professional and friendly
Scott has remained focused and persistent in troubleshooting my issue with my pilot light on my water heater going out. He collaborated with others and keeps trying new things to resolve. This time he also performed the annual maintenance on my furnace.
Couldn't be happier! I highly recommend this company.
From the time you make the appointment, truly exceptional service with knowledgeable professionals!! I won’t go anywhere else for my tankless water heater maintenance!!! Thank you so much!!
Tech was very helpful and explained every step and option with me. He repaired the job in a timely and professional manner and was really impressed by him and the company since it's the first time using Hoffman Brothers. I would certainly use them again for future projects.
He was very nice and informative. I highly recommend their services!
Once again, I got a pro from Hoffman Bros. He was polite courteous, and fast! They came out immediately and within the time of getting kids off to school, he was done. He even fixed my low water pressure in kitchen on his way out. Impressed every time with these guys. Thanks.
Jeff was great!
This was the only company able to come as quickly as we wanted, they were professional and polite. If we ever have any more issues we will absolutely be contacting them again!
Hoffman Bros. Did a great job and quick...Thank you
Very helpful letting me know what needs to be fixed. Under Warranty!!! And quotes for new water heater and tankless water heater.
Jesse was amazing! He did an excellent job explaining the issue with my water heater, repairs and items I should look out for. I did not feel pressured to make a choice and he provided all available options. Thank you, Jesse!
Can't say enough good things about this company. They have top notch employees, who show up ready to work and take care of all your needs. We have used them twice in the past month and the experience with both has been exceptional
John did a great job. He was very polite and curious he felt bad the dog was crated he likes dogs so he told us it okay to uncrate him
The service person was pleasant and it seems like he pinpointed the issue (probably a few days will need to go by to be sure whether he nailed it). I was surprised Hoffman was able to provide service so quickly—maybe it was just a lucky day for me but I was pleased.
Josiah performed the job in a professional and timely manner. He was very clear in giving options to resolve my issues. I would highly recommend Hoffman Brothers for any job(s) needed.
John was great! He arrived on time, assessed the problem with my water heater, offered options and completed the repair in a professional manner. He also gave me several tips for keeping my hot water heater running along with some other plumbing and appliance tips. I would highly recommend John! 😊
Water Heaters start at $2800 and estimates are not free, they charge a service fee just to show up
John did a great job with the plumbing repairs.
The Hoffman Brothers Professional (John Reece) who came to my house was great. Very knowledgeable, explained well the options about water heaters, and seems very honest. I am glad to have him working on setting up a new water heater at my house. It is the 2nd time Hoffmann Brothers did a big job at my home (first…
Very nice, knowledgeable and helpful. They took the time to answer my questions, no pressure or rush in making my decisions.
Had a CO warning on Tuesday night. Had to call Spire out to check the house and they ID'd our 30 year water heater as a big problem and the source. Called Hoffman Wednesday and had a project manager out the same day to look it over. By Friday early afternoon I had a new tankless water heater and hot water again.…
Josiah did an excellent job! He was extremely professional and answered all my questions. I called them to take a look at my water heater, turned out I needed another. The installation was extremely quick and his work looks absolutely amazing! Highly recommend!
We started using Hoffmann Brothers for plumbing needs, HVAC system maintenance, and appliance repairs, and we’ve not had a bad experience yet. Everyone at the company is very nice and quite professional. Their service plan seems like a good deal.
Very professional
Chelsi efficiently completed the furnace service.
Good and timely! The ones who helped us when others wouldn't.
We had been struggling with luke warm water for a few weeks and contacted Hoffman based on Google reviews. They were very easy to schedule with and provided a call 30 minutes before arrival. Garrett and John were informative, patient while we made a decision and quick in their work. They answered our questions…
Kevin did an excellent job! He diagnosed the problem in minutes and was able to get our system up and running in a short time. Ashly was great at setting up our appointment on the same day I called in! Our hot water was out and she understood the dilemma we were in. Will definitely recommend Hoffmann Brothers and…
Courteous and very professional! Matt needed to order a replacement part and took care of everything and explained very throughly the issue and resolution.
Clayton Deeds was awesome. Very informative, helpful, and pleasant to talk to. Clayton has earned Hoffman a repeat customer.
Hoffman is legit, I was a victim of the July 22' Flood and getting ahold of repair companies was a pain and on top of that FEMA (because it was a flood) wants the bill to be done a certain way which when we did get estimates we would ask all the repairers who we got estimates from to get make the necessary changes…
9/6/22. WATER HEATER REPAIR. Jesse was prompt, polite, knowledgeable, explained everything and advised us about temperature, etc.. and of course the supply chain problem that led to the delay in getting the right part. We are totally happy. Thank you. I will put another note on Facebook to let my people know to…
Dan is phenomenal! Jan at the office was great! Thank you guys! Will always recommend you and use you in the future!
Scott was professional , courtious, on time and engaging. He explained what was going on with my system and how he resolved the issue.
N/a
Very pleased with the service and Jim's professional demeanor. Would definitely refer his level of service!
Our installer Aron was AWESOME 🥳🤩🌞!!!
Was updated via text on arrival expectations, the technician was professional, courteous, and considerate.
Nick is an exceptional technician. He evaluated the situation quickly, was able to determine the extenuating source of the problem, and offered smart options for remediation.
Needed a thermostat replaced. Shane was helpful in identifying the issue and fixed it in a timely manner.
Donald was great! He explained everything well and did a great job! Totally recommend Hoffmann Brothers!
They sent a awesome tech. Fellow veteran. Worked hard, ended up needing a water heater and he installed oversized shut off valves for me in multiple locations as my old system had only one valves.
Hoffman Brothers’ servicemen are always helpful, knowledgeable, and extremely nice. They answer our questions and help us understand how things work. Hoffman always goes above and beyond with top notch quality. Dirk was especially helpful with installing our new water heater quickly, cleanly, and professionally.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1270 | $37–$406 |
| A/C system maintenance | 847 | $54–$457 |
| Heating system maintenance | 833 | $54–$454 |
| Plumbing pipe repair | 399 | $353–$1.4k |
| A/C system repair | 395 | $83–$1.3k |
| Drain cleaning | 354 | $248–$593 |
| HVAC system repair | 350 | $161–$654 |
| Heating system repair | 349 | $429–$1.4k |
