Pest control service · Battle Creek, MI · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%70+38.2Reliability 24%51+12.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty1−9.9Experts Score= 59Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.59SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#176 of 186 wildlife removal servicesiPosition by Experts Score among all companies we track in this category. · better than 5%
4.7★★★★★33 Google reviews · 8 photos
91%five-star reviews
10%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Hoke Pest Control 4.7 out of 5 based on 33 reviews. Customers frequently cite punctuality, clear communication, reasonable pricing, and thorough treatments for pests like mice, termites, and wasps. Positive feedback highlights the owner's knowledge, willingness to discuss safety for pets and children, and availability of payment plans. However, low-star reviews describe instances where services were not completed or scheduled visits were missed, leading to accusations of dishonesty and poor follow-up.
Google rating: 4.7 out of 5 from 33 reviews (91% five-star).
Reviews on this page: 33 Google reviews (31 with written comments).
Owner responses: the business replied to 33% of reviews.
Most recent review: February 12, 2024.
Service: Wildlife serving Battle Creek, Michigan.
Data from Google, last updated November 1, 2026.
Score profile vs other wildlife removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: craft & service.
Hoke Pest ControlWildlife Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hoke Pest Control: 70/100 on this factor. Category median: 93.B
70
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hoke Pest Control: 51/100 on this factor. Category median: 90.C
51
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hoke Pest Control: 1/100 on this factor. Category median: 97.F
1
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hoke Pest Control: 83/100 on this factor. Category median: 100.A
83
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
–
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hoke Pest Control: 100/100 on this factor. Category median: 88.A
100
Bar = this company · dark tick = category median.
Star ratings
33 Google reviews we collected
4.7of 5
5 stars3091%
4 stars00%
3 stars00%
2 stars13%
1 star26%
Praise vs complaints
Phrases our text analysis found in 31 written reviews
95%praise
Praise7795%
Complaints45%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1923%
Would recommend1519%
Quality & results1417%
Price & value1114%
Speed & response810%
Communication810%
Honesty & trust67%
What customers talk about
We read 31 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He is very knowledgeable, thorough, explained everything he needed to do and answered my many questions.”
“We highly recommend you to anyone that needs pest services.”
“Very knowledgeable did a great job made sure our animals and children were safe and protected from not only any pest but the products he uses thanks…”
“Hoke worked with a reasonable payment plan that I'm certain none of the "big corporations" would've allowed.”
“I had Jerry the owner come to my house and he was on time, efficient, friendly and very professional !”
“For today’s appointment, he was running a few minutes late and let me know via text his ETA—just terrific communication.”
“He is also very professional, dependable, and let's me know exactly when he'll arrive and is a man of integrity.”
People customers mention
Jerry7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Hoke Pest Control for 3 kinds of job. Pick one to see what they paid and said.
KKathleenLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
I had squirrels and mice setting up house in my attic and Michigan basement. After reading reviews and calling around, I hired Mr. Hoke and I highly recommend him. He is very knowledgeable, thorough, explained everything he needed to do and answered my many questions. He also showed great concern with traps because…
TTom1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Hoke pest control my family and I thank you for your professional services. We are grateful that you went above and beyond to ensure our comfort and well being in our home. We highly recommend you to anyone that needs pest services. You were on time and provided quality service. We thank you Jerry.
+ Responsiveness+ Punctuality+ Quality
JJackkeith1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
I had Jerry the owner come to my house and he was on time, efficient, friendly and very professional !! He assessed the pest problem and knew exactly what to do. He was on top of everything and good the job done !! I would definitely recommend Hoke pest control anytime !! Thank you again !! Excellent job !!
Home inspectionHornet & wasp exterminationGeneral pest inspection+ Quality
AAllen1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Very knowledgeable did a great job made sure our animals and children were safe and protected from not only any pest but the products he uses thanks hoke pest control. You did a great job will definitely be useing his service again if needed
General pest inspection+ Responsiveness+ Punctuality+ Quality
SScott6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★
Jerry is a chump. He took money and never completed the service and then disappeared. I encourage everyone to stay away from this company.
AAndreaLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
If we ever have a pest problem again, Jerry will be our first phone call. He was extremely professional, personable, and his pricing was well within reason for the service we received. Jerry answered and addressed any questions or concerns we had. Thank you Hoke Pest Control!
Bed bug extermination+ Responsiveness+ Professionalism
I had squirrels and mice setting up house in my attic and Michigan basement. After reading reviews and calling around, I hired Mr. Hoke and I highly recommend him. He is very knowledgeable, thorough, explained everything he needed to do and answered my many questions. He also showed great concern with traps because I have a dog. Mr. Hoke worked with a reasonable payment plan that I'm certain none of the "big corporations" would've allowed.
He is also very professional, dependable, and let's me know exactly when he'll arrive and is a man of integrity. I wouldn't hesitate to call him for any pest problems you may have. I'd give him 10 stars if I could! Thank you, Hoke Pest Control!
Kathleen Kobreek
T
Tom Carpentier1 reviewiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
Hoke pest control my family and I thank you for your professional services. We are grateful that you went above and beyond to ensure our comfort and well being in our home. We highly recommend you to anyone that needs pest services. You were on time and provided quality service. We thank you Jerry.
Thank you for your feedback. We sincerely appreciate your business. Feel free to contact me if you need anything else in the future. Please let me know if you have any further questions or concerns. Have a wonderful. Thank you.
J
Jackkeith Walters1 reviewiTotal number of Google reviews Jackkeith has written across all businesses on Google Maps, not just this one.
I had Jerry the owner come to my house and he was on time, efficient, friendly and very professional !! He assessed the pest problem and knew exactly what to do. He was on top of everything and good the job done !! I would definitely recommend Hoke pest control anytime !! Thank you again !! Excellent job !!
Positive: Quality
Services: Home inspection, Hornet & wasp extermination, General pest inspection, Rodent extermination
Response from the owner · 3 years ago
Good afternoon, Jack. I'm happy that we were able to help you with your Pest Issues. We sincerely appreciate your review. Please let me know if you have any further questions or concerns. Have a wonderful day. Thank you.
A
Allen Wiegand1 reviewiTotal number of Google reviews Allen has written across all businesses on Google Maps, not just this one.
Very knowledgeable did a great job made sure our animals and children were safe and protected from not only any pest but the products he uses thanks hoke pest control. You did a great job will definitely be useing his service again if needed
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: General pest inspection
Response from the owner · 3 years ago
Good afternoon, Allen. We care deeply about the safety of our clients and their children and pets. Please let me know if you have any further questions or concerns. We sincerely appreciate your review. Have a wonderful day. Thank you.
S
Scott W6 reviewsiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
Jerry is a chump. He took money and never completed the service and then disappeared. I encourage everyone to stay away from this company.
Negative: Responsiveness
Services: Bug & insect extermination, Home inspection, Rodent extermination
Response from the owner · 3 years ago
Good afternoon, Scott. Your name doesn't appear in our records, nor is that how we perform our services. We are overly thorough and we follow through. Regarding the Services that you said that we performed, we normally collect after the Service is performed and we normally follow-up within 7 to 14 Days, depending on which specific pest we are dealing with. Feel free to contact me at 269-808-8490. Have a wonderful day.
A
Andrea HLocal Guide · 15 reviewsiTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
If we ever have a pest problem again, Jerry will be our first phone call. He was extremely professional, personable, and his pricing was well within reason for the service we received. Jerry answered and addressed any questions or concerns we had. Thank you Hoke Pest Control!
Positive: Responsiveness, Professionalism
Services: Bed bug extermination
C
Cynthia CretsingerLocal Guide · 14 reviewsiTotal number of Google reviews Cynthia has written across all businesses on Google Maps, not just this one.
Jerry the owner is awesome to work with, we had some issues with our home he came over right away and assured us everything was fine and was able to do a treatment very fast and affordable. He is an honest guy just making a living not out to just get paid! Good job Jerry and if I ever need services again. I’ll know who to call!!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
S
steve stapleton4 reviewsiTotal number of Google reviews steve has written across all businesses on Google Maps, not just this one.
Positive: Responsiveness, Punctuality, Quality, Value
Response from the owner · 6 years ago
Good evening, Steve.
I'm glad that you've enjoyed our services. I was happy to help. Remember, to contact me directly if anything comes up. Please let me know if you have any further questions or concerns. I sincerely appreciate your review. It means a lot to me. Thank you.
Kind regards, Jerry Hoke.
C
Cari MuzzyLocal Guide · 30 reviewsiTotal number of Google reviews Cari has written across all businesses on Google Maps, not just this one.
Jerry has been great to work with over the past year to control a mouse problem. He's effectively managed the situation that was already there and also helped prevention of future problems. We would highly recommend him and his services!
Positive: Responsiveness
Response from the owner · Edited 7 years ago
Good evening, Cari. We sincerely appreciate your review. Please let me know if you have any further questions or concerns. Much appreciated. Thank you.
