Analyzing 6,529,9706.5M ReviewsFor 18,09818.1K Experts

Experts Reviews · Company report
Holly Ridge Manor Canine Country Club logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%69+16.7Value 14%90+12.7Replies to reviews 7%59+4.2Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

Holly Ridge Manor Canine Country Club

Norfolk, VA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #47Position by Experts Score among all companies we track in this category. of 74 pet boarding facilities · 4.7★ from 256 Google reviews

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Report card

Percentile vs other pet boarding facilities (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Holly Ridge Manor Canine Country Club is better than 81% of pet boarding facilities.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Holly Ridge Manor Canine Country Club is better than 69% of pet boarding facilities.B
69
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Holly Ridge Manor Canine Country Club is better than —% of pet boarding facilities.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Holly Ridge Manor Canine Country Club is better than 90% of pet boarding facilities.A
90
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Holly Ridge Manor Canine Country Club is better than 100% of pet boarding facilities.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Holly Ridge Manor Canine Country Club is better than 59% of pet boarding facilities.C
59

Reviews for your job

Customers hired Holly Ridge Manor Canine Country Club for 4 kinds of job.

Holly Ridge Manor Canine Country Club for dog grooming

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Dog grooming”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#17 / 28
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Dog grooming”

Sue10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★

Bella has enjoyed her time at Holly Ridge and we love the staff’s customer service and attention to every detail especially when it comes to our girl! They always respond to my emails checking up on her. I love getting a report card too! Nice added touch!

Reasonable priceDog groomingDog boarding
Anne4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Our dogs, Buddy & Henry, have stayed at Holly Ridge over many, many years. As pet parents, we are thrilled with the care and attention our dogs receive while staying at Holly Ridge Manor. Some visits are short and others can be for a couple of weeks. Each time our guys return happy and healthy. We have used in…

Reasonable priceDog groomingDog boarding
Rosalind2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Toby, our six year-old miniature poodle, had the time of his life at Holly Ridge. He ate well, played with all the other friendly dogs, and got a glowing report card at the end of his Stay. I would definitely recommend Holly Ridge and send Toby back again. The next time we go out of town. It was like a wonderful summer camp for him.

Reasonable priceDog walkingDog groomingDog boarding
Earlene2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

My pups have been going to Holly Ridge for several years starting with Sam and Julie my Yellow and Chocolate Labs. They would start to whine as I entered their stone columns at entry. They were always well cared for, loved by the staff and under loving watchful eyes by the staff. My yellow lab Sam had seizures so…

Great priceDog walkingDog groomingDog boarding
Olivia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Thrilled with the service, and my German Sheppard was happy too! After an alternate boarding location canceled our reservation the night before, Holly Ridge swooped in and saved us! They were so friendly and reassuring with it being Ambers first stay. We loved the after report and photos posted. Not to mention,…

Reasonable priceDog groomingDog boarding
BrentLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Holly Ridge does such a great job taking care of my dog. He loves going there and seems sad to be picked up. He needed a bath this time so they had him clean and ready smelling great when I picked him up.

Reasonable priceDog groomingDog boarding
Holley6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Our son't dog Trouble had a great time. Lots of big dog play time. Loved the photos on Facebook. Very very nice staff.

Reasonable priceDog groomingDog boarding
Kris4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Our dog goes to HRM day boarding once a week and loves it. He has also boarded with Holly Ridge numerous times and is always happy to go there. When we’re traveling, Holly Ridge often posts pictures of him on Facebook and we appreciate seeing how much fun he’s having there. If there are any issues, they are quick to…

Reasonable priceDog walkingDog groomingDog boarding
Leigh5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My dog has been going to Holly Ridge for boarding on and off for the last 7 years. They have always taken great care of her and treated her like family. She absolutely loves it and there and it gives us such peace of mind knowing she is happy and safe. They have helped socialize my dog tremendously and she thrives…

Reasonable priceDog groomingDog boarding
Carlyn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We love this place. We have used both the day care and the boarding. We drop off our medium sized dog which is an Australian cattledog. He loves coming here, and has so much fun. He gets super excited as we drop him off. He gets a bath before coming home as well. I feel a little less guilty for leaving him when…

Great priceDog groomingDog boardingDog daycare
D.5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We have been using Holly Ridge for the pet boarding service since 2012 with multiple dogs. They have always been awesome to work with. Very happy with the service and the people. Would highly recommend.

Reasonable priceDog walkingDog groomingDog boarding
Monique1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent!

Dog walkingDog groomingDog boarding

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 15%Reasonable 85%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Dog boarding58—
Dog daycare13—
Dog grooming12—
Dog walking6—

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