Analyzing 6,573,0126.6M ReviewsFor 18,19818.2K Experts
Google reviewers rate Holly Ridge Manor 4.7 out of 5 based on 256 reviews, with the owner responding to 69% of them. Customers frequently praise the facility’s amenities, such as pools and spacious rooms, and highlight the staff’s attentiveness, including daily updates, report cards, and personalized care for individual dogs. Recurring themes include friendly service and easy booking communication. However, some lower-rated reviews cite issues with unexpected pickup fees, inconsistent responsiveness to calls, and concerns regarding kennel cough transmission during stays.
Data from Google, last updated October 29, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
256 Google reviews we collected
Phrases our text analysis found in 219 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 219 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The friendly staff puts you at ease that they'll take care of your pups while you're on your relaxing vacation with no worries.”
“Linda that runs the Pet Hotel is extremely rude and her behavior is completely unprofessional.”
“I would definitely recommend Holly Ridge and send Toby back again.”
“The staff always does an exceptional job in taking care of my dog.”
“We have used in home pet sitters on occasion but honestly we feel like a stay at Holly Ridge is better for our dogs.”
“Fast forward to the past several years my pups Bella , an Aussie and Rivkah my Yellow Lab ( also has seizures) love it as well.”
“It’s reasonably priced and the staff is genuinely interested in the welfare of your dog(s).”
“This place is too expensive to deal with snotty front desk people.”
“Booking and overall communication is extremely easy.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Holly Ridge Manor Canine Country Club for 4 kinds of job. Pick one to see what they paid and said.
Gunner has been going to Holly Ridge since he was a puppy. He’s been to daycare, and he frequents the hotel as well. Gunner is now 7 and still wags his tail at drop off and trots back to his room without looking back.
Bella has enjoyed her time at Holly Ridge and we love the staff’s customer service and attention to every detail especially when it comes to our girl! They always respond to my emails checking up on her. I love getting a report card too! Nice added touch!
My 16 month old Yorkie had never been boarded so I was a little worried about how he would do. He is a momma’s boy! Anyway, I used them once before for another dog many years ago so I knew what to expect. The care given to Archie was great. He was very happy to see me but he didn’t seem ready to go home so…
Holly Ridge is a great place to leave your pups! The friendly staff puts you at ease that they'll take care of your pups while you're on your relaxing vacation with no worries. Also, a great perk is they'll come home tired and sleep for days. 😉
I have boarded my dog here three times now and two of the three he has gotten bad kennel cough as a result. Just beware for your pups.
Our dogs, Buddy & Henry, have stayed at Holly Ridge over many, many years. As pet parents, we are thrilled with the care and attention our dogs receive while staying at Holly Ridge Manor. Some visits are short and others can be for a couple of weeks. Each time our guys return happy and healthy. We have used in…
| Job | Reviews | Category typical |
|---|---|---|
| Dog boarding | 58 | — |
| Dog daycare | 13 | — |
| Dog grooming | 12 | — |
| Dog walking | 6 | — |
4.7 ★★★★★ 256 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Gunner has been going to Holly Ridge since he was a puppy. He’s been to daycare, and he frequents the hotel as well. Gunner is now 7 and still wags his tail at drop off and trots back to his room without looking back.
Bella has enjoyed her time at Holly Ridge and we love the staff’s customer service and attention to every detail especially when it comes to our girl! They always respond to my emails checking up on her. I love getting a report card too! Nice added touch!
Thank you so much for your good review! We love miss Bella, she always has tons of fun and we can't wait to have her back soon!
My 16 month old Yorkie had never been boarded so I was a little worried about how he would do. He is a momma’s boy! Anyway, I used them once before for another dog many years ago so I knew what to expect. The care given to Archie was great. He was very happy to see me but he didn’t seem ready to go home so apparently he had a great time. He will definitely be back!
Holly Ridge is a great place to leave your pups! The friendly staff puts you at ease that they'll take care of your pups while you're on your relaxing vacation with no worries. Also, a great perk is they'll come home tired and sleep for days. 😉
I have boarded my dog here three times now and two of the three he has gotten bad kennel cough as a result. Just beware for your pups.
Our dogs, Buddy & Henry, have stayed at Holly Ridge over many, many years. As pet parents, we are thrilled with the care and attention our dogs receive while staying at Holly Ridge Manor. Some visits are short and others can be for a couple of weeks. Each time our guys return happy and healthy. We have used in home pet sitters on occasion but honestly we feel like a stay at Holly Ridge is better for our dogs. Highly recommend the Holly Ridge team! 5 stars!
Everyone at Holly Ridge is always incredibly nice, wonderful with your pup, and extremely professional. They are wonderful about answering any questions and alleviating your concerns. Our pup has attended both the boarding and daycare and had a fantastic time with each visit.
We love Holly Ridge. My Alice always enjoys staying there. It is wonderful to know she will be taken such good care of during her stay.
Toby, our six year-old miniature poodle, had the time of his life at Holly Ridge. He ate well, played with all the other friendly dogs, and got a glowing report card at the end of his Stay. I would definitely recommend Holly Ridge and send Toby back again. The next time we go out of town. It was like a wonderful summer camp for him.
Amazing staff, amazing facility. I trust them implicitly 1000%
Analyzing 6,573,0126.6M ReviewsFor 18,19818.2K Experts
