iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%92+58.4Reliability 28%92+26Replies to reviews 8%100+8.2Experts Score= 93Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 32 pet nutritionistsiPosition by Experts Score among all companies we track in this category. · better than 90%
4.9★★★★★280 Google reviews · 23 photos
93%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Hollywood Feed 4.9 out of 5 based on 280 reviews, with the owner responding to 94% of them. Customers frequently praise the knowledgeable staff, friendly service, and convenient same-day delivery options for pet supplies and grooming. Recurring themes highlight helpful product recommendations and efficient handling of orders. However, some low-star reviews criticize specific instances of unprofessional behavior during returns, perceived rudeness, and grooming service failures.
Google rating: 4.9 out of 5 from 280 reviews (93% five-star).
Reviews on this page: 280 Google reviews (223 with written comments, 19 with photos).
Owner responses: the business replied to 94% of reviews.
Most recent review: October 1, 2026.
Service: Pet Nutritionist serving Belmont, North Carolina.
Data from Google, last updated October 25, 2026.
Score profile vs other pet nutritionists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Hollywood FeedPet Nutritionists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hollywood Feed: 92/100 on this factor. Category median: 83.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hollywood Feed: 92/100 on this factor. Category median: 77.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 90.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 88.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hollywood Feed: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hollywood Feed: 100/100 on this factor. Category median: 58.A
100
Bar = this company · dark tick = category median.
Star ratings
280 Google reviews we collected
4.9of 5
5 stars26093%
4 stars135%
3 stars21%
2 stars10%
1 star41%
Praise vs complaints
Phrases our text analysis found in 223 written reviews
96%praise
Praise21396%
Complaints104%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude14264%
Quality & results2511%
Would recommend188%
Communication136%
Speed & response115%
Price & value94%
Honesty & trust52%
What customers talk about
We read 223 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She was very knowledgeable and answered all of my questions in detail!”
“The manager Brian was extremely unprofessional pertaining to a simple return.”
“Everytime I have been to this store it has been an outstanding experience!”
“So if you want your pet to be handled by an incompetent amateur then I suggest you bringing them to this location.”
“I would highly recommend coming here & speaking to her because she knows her stuff!”
“Went in yesterday and they walked us through everything - no sales pitches, honest opinions about products and what to buy now vs later.”
“Sales associates did not communicate properly to the store manager, standing around talking without trying to help resolve the issue.”
“Always have what I need or they get it for me fast!”
“Staff is always professional, product process are very reasonable and their additional services set them apart.”
“Hollywood Feed is an awesome pet store with super friendly, knowledgeable staff who genuinely care about pets.”
People customers mention
Cat9 reviews
Cornelius8 reviews
Brian6 reviews
Kat5 reviews
Feeds3 reviews
People3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Nicole9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Wonderful customer service! Always have what I need or they get it for me fast! Always Friendly and helpful and full of knowledge. Someone is always able to answer my questions and I usually have a lot of them!
Jacquelyn14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Hollywood Feed is the best pet store around. Everyone there is SO helpful and kind. You can tell they really care about pets and their families. We have been purchasing dog food & treats from them since 2020 (they do home delivery which is amazing!) and we recently got a new puppy. Went in yesterday and they walked…
Maddie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Emily was amazing and helped me find exactly what I was looking for! She was very knowledgeable and answered all of my questions in detail!
Robyn2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Always friendly when I take my German Shepard in for a bath . It is so easy and saves me the clean up at home
Renee10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The lovely young lady who helped me was kind, professional, and answered all my questions. It was my first visit to your store.
Linda8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Staff is always helpful and the Manager knows a lot about the products and always gives me good recommendations for items in the store
Wonderful customer service! Always have what I need or they get it for me fast! Always Friendly and helpful and full of knowledge. Someone is always able to answer my questions and I usually have a lot of them!
Response from the owner · a year ago
We are absolutely thrilled to hear about your positive experience! Thank you for recognizing our commitment to fast service and helpful staff.
Jacquelyn Jewett14 reviewsiTotal number of Google reviews Jacquelyn has written across all businesses on Google Maps, not just this one.
Hollywood Feed is the best pet store around. Everyone there is SO helpful and kind. You can tell they really care about pets and their families. We have been purchasing dog food & treats from them since 2020 (they do home delivery which is amazing!) and we recently got a new puppy. Went in yesterday and they walked us through everything - no sales pitches, honest opinions about products and what to buy now vs later. We ended up having a coupon too which was great. We love Hollywood Feed and couldn’t imagine going anywhere else!!!
Response from the owner · 4 weeks ago
Thank you for taking the time to share such a wonderful review, Jacquelyn! We are truly grateful for your kind words and your continued loyalty since 2020.
It means so much to us to hear that our team walked you through everything for your new puppy without any sales pressure — just honest, caring guidance. That is exactly the experience we want every pet family to have. We genuinely care about the well-being of your pets, and it is heartwarming to know that comes through every visit.
We are also glad the home delivery has been such a convenient option for you and that your coupon made the visit even better! Congratulations on your new puppy — what an exciting time for your family!
We look forward to being a part of your pet care journey for many more years to come. Thank you for trusting Hollywood Feed, and we cannot wait to see you and your pup again soon! 🐾
Maddie Pitts1 reviewiTotal number of Google reviews Maddie has written across all businesses on Google Maps, not just this one.
Emily was amazing and helped me find exactly what I was looking for! She was very knowledgeable and answered all of my questions in detail!
Response from the owner · a month ago
We are happy to hear about your wonderful experience, Maddie! It is great to know that Emily was amazing and helped you find exactly what you were looking for. We take pride in having knowledgeable team members who can answer questions in detail, and it sounds like Emily delivered just that. We will be sure to share your kind words with her. We look forward to welcoming you back to Hollywood Feed soon!
Robyn Forrest2 reviewsiTotal number of Google reviews Robyn has written across all businesses on Google Maps, not just this one.
Always friendly when I take my German Shepard in for a bath . It is so easy and saves me the clean up at home
Response from the owner · a month ago
Thank you for your review, Robyn! It truly warms our hearts to hear that your experience bringing your German Shepherd in for a bath has been such a positive one. We take great pride in making sure every visit feels welcoming and friendly — for both pets and their people!
We also love knowing that our bathing service has made things easier for you at home. That is exactly what we are here for. We look forward to seeing you and your pup again soon!
Renee Layson10 reviewsiTotal number of Google reviews Renee has written across all businesses on Google Maps, not just this one.
The lovely young lady who helped me was kind, professional, and answered all my questions. It was my first visit to your store.
Response from the owner · a month ago
Thank you for sharing your experience with us, Renee! We are so glad to hear that your first visit to Hollywood Feed was a wonderful one. It is truly heartwarming to know that our team member made you feel welcome by being kind, professional, and thorough in answering all your questions. That is exactly the experience we strive to create for every customer who walks through our doors. We hope to see you again soon, and please know that we are always here to help you and your pet. Thank you for choosing Hollywood Feed!
Linda Lucas8 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Staff is always helpful and the Manager knows a lot about the products and always gives me good recommendations for items in the store
Response from the owner · a month ago
Thank you for sharing this wonderful feedback, Linda! We are so glad to hear that our staff has consistently been helpful during your visits. It is truly rewarding to know that our Manager's product knowledge has made a positive difference in your shopping experience and helped you find the right items. Providing thoughtful, informed recommendations is something we genuinely care about, and your kind words mean a great deal to our team. We look forward to seeing you again at Hollywood Feed!
rachel burchetteLocal Guide · 20 reviewsiTotal number of Google reviews rachel has written across all businesses on Google Maps, not just this one.
Love how nice the staff is! I brought my foster in for a bath and it was her first outing ! They loved on her so much and she was so happy !
Response from the owner · a month ago
We are delighted to hear about your wonderful experience, Rachel! It truly warms our hearts to know that our staff made your foster girl feel so loved and welcomed during her very first outing. A bath can be a big moment for a pup, and we are so glad she left happy! Thank you for trusting Hollywood Feed with such a special milestone. We hope to see you and your foster again soon!
Georgia MorleyLocal Guide · 15 reviewsiTotal number of Google reviews Georgia has written across all businesses on Google Maps, not just this one.
Everytime I have been to this store it has been an outstanding experience!
Friendly and knowledgeable staff, and excellant selection of treats and toys for our many different foster pups!
Response from the owner · 2 months ago
We are delighted to hear that every visit to Hollywood Feed has been an outstanding experience for you, Georgia! It warms our hearts to know that our friendly and knowledgeable staff have made such a great impression, and that our selection of treats and toys has been a perfect fit for your many foster pups. Fostering is such a wonderful thing to do, and we love being a part of that journey with you and your furry guests! We look forward to seeing you and your foster crew again soon! 🐾
Sheri Davenport13 reviewsiTotal number of Google reviews Sheri has written across all businesses on Google Maps, not just this one.
Kat is always ready to assist and gives great suggestions!
Response from the owner · 2 months ago
Thank you for your review, Sheri! We are so happy to hear that Kat has been such a fantastic resource for you and your furry family member! It is wonderful to know that her helpful suggestions and readiness to assist have made your Hollywood Feed experience a great one. Thank you for choosing Hollywood Feed and we hope to see you again soon!
Isaac MLocal Guide · 14 reviewsiTotal number of Google reviews Isaac has written across all businesses on Google Maps, not just this one.
Shout out to Kim for helping me with the dog wash and finding a collar for my furry Son.. Very knowledgeable and super nice
Response from the owner · 2 months ago
Thank you so much for this wonderful shout out, Isaac! We are thrilled to hear that Kim made your visit such a great experience, from helping with the dog wash to finding the perfect collar for your furry son. Kim is truly a rockstar, and we love knowing her knowledge and warm personality made such a positive impression on you both! We look forward to welcoming you and your pup back to Hollywood Feed soon! 🐾
