iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%94+59.7Reliability 28%96+27.1Replies to reviews 8%100+8.2Experts Score= 95Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 96 pet servicesiPosition by Experts Score among all companies we track in this category. · better than 89%
4.9★★★★★366 Google reviews · 24 photos
91%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers praise the store for friendly, knowledgeable staff who assist with product selection and offer home delivery services. Recurring themes include helpful service for specific pet needs and a welcoming atmosphere. Criticisms involve rude interactions at checkout, long wait times for curbside pickup, and inconsistent loyalty program tracking. Some reviewers also note that certain items like toys are expensive compared to food prices.
Google rating: 4.9 out of 5 from 366 reviews (91% five-star).
Reviews on this page: 366 Google reviews (280 with written comments, 19 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 24, 2026.
Service: Pet Service serving Doraville, Georgia.
Data from Google, last updated October 25, 2026.
Score profile vs other pet services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.
Hollywood FeedPet Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hollywood Feed: 94/100 on this factor. Category median: 79.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hollywood Feed: 96/100 on this factor. Category median: 71.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 94.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hollywood Feed: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hollywood Feed: 100/100 on this factor. Category median: 47.A
100
Bar = this company · dark tick = category median.
Star ratings
366 Google reviews we collected
4.9of 5
5 stars33391%
4 stars257%
3 stars41%
2 stars10%
1 star31%
Praise vs complaints
Phrases our text analysis found in 280 written reviews
98%praise
Praise25798%
Complaints42%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude18069%
Price & value2811%
Quality & results218%
Would recommend145%
Speed & response104%
Communication42%
Honesty & trust42%
What customers talk about
We read 280 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Quality of products is great and employees are friendly, knowledgeable, and always willing to help.”
“They have everything your baby needs and at reasonable prices.”
“Super friendly staff members knowledgeable and exceptional service my kids love the treats and food I love the super fast delivery.”
“It is in a horrible place, you cannot get a bag and takes away the personable experience.”
“This store and its kind team continue to be my go-to.”
“Adam was pleasant, knowledgable, efficient, and answered all my questions.”
“Quincy once again to my rescue, I explained to him the issues that has come up with my dog.”
“Fantastic staff and the puppies up front are so cute.”
People customers mention
Tucker18 reviews
Taylor4 reviews
Haley4 reviews
Adam4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Katie8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Great service as always at this store. Love having somewhere other than big box stores and online to shop for my kitties. Quality of products is great and employees are friendly, knowledgeable, and always willing to help.
China1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I loooovvveee Hollywood Feed, especially the Tucker location. Everyone is soooo nice, accessible, and engaging. They are always helpful. When I was pregnant, they offered to carry my bags to the car. 🥰 They always have the lastest dog treats and wonderful social events for the entire family.!!!
David3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I tried something out differently for My dog and she absolutely loved it, and it was nutritious. The staff was absolutely professional and had the human touch that every customer looks for. I will be purchasing items from them.
Stacy2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
This place is amazing, I have been shopping there now for over 2yrs and my cats love the food that the employees there helped me narrow it down to a specific one, and during that search anything my cats refused, they would take back and I could pick another. Always friendly, helpful, and smiling! Great products, good people.
NatalieLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I LOVE THIS PLACE !!! Best pet store I've ever been to and use. I adore the staff. Everyone is super friendly and very knowledgeable. I've been using them for years now and will keep using them until I can't anymore.
Tricia10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
The gentleman who assisted us was extremely helpful and outgoing. The visit was quite enjoyable as we also got to meet Luna, a very special dog!
Great service as always at this store. Love having somewhere other than big box stores and online to shop for my kitties. Quality of products is great and employees are friendly, knowledgeable, and always willing to help.
Response from the owner · 2 weeks ago
Thank you for your wonderful feedback, Katie! It truly means a lot to us to hear that you continue to have great experiences at Hollywood Feed. We completely understand the joy of finding a place that feels like a real alternative to big box stores and online shopping — especially when it comes to caring for your kitties!
We are so proud of our team for being friendly, knowledgeable, and always ready to help. That is exactly the kind of experience we strive to provide every single day. And knowing that the quality of our products is meeting your expectations makes us even more motivated to keep delivering the best for you and your furry family members.
We look forward to seeing you again soon!
China Campbell1 reviewiTotal number of Google reviews China has written across all businesses on Google Maps, not just this one.
I loooovvveee Hollywood Feed, especially the Tucker location. Everyone is soooo nice, accessible, and engaging. They are always helpful. When I was pregnant, they offered to carry my bags to the car. 🥰 They always have the lastest dog treats and wonderful social events for the entire family.!!!
Response from the owner · 2 weeks ago
Thank you for your wonderful feedback, China! 🐾 We are so happy to hear how much you love Hollywood Feed, especially our Tucker location. Your kind words truly mean the world to us!
It warms our hearts to know that our team has always been there for you — being helpful, engaging, and even carrying your bags to the car during your pregnancy. That is exactly the kind of caring experience we strive to provide for every customer who walks through our doors.
We are also thrilled that you enjoy our latest dog treats and family-friendly social events! Bringing the whole family together — pets included — is something we truly cherish.
Thank you for being such a loyal and valued part of the Hollywood Feed family, China. We look forward to seeing you and your furry loved ones again soon! 🐶❤️
David Norris3 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
I tried something out differently for My dog and she absolutely loved it, and it was nutritious. The staff was absolutely professional and had the human touch that every customer looks for. I will be purchasing items from them.
Response from the owner · 3 weeks ago
We are thrilled to hear about your wonderful experience, David! It truly warms our hearts to know that your dog loved her new food and that it was nutritious for her as well. Finding the right product for our furry companions can make such a big difference, and we are so glad we could help with that.
We are also grateful for your kind words about our staff. Being professional while maintaining that genuine human touch is something we take great pride in, and it means the world to us to know that came through during your visit.
We look forward to seeing you again at Hollywood Feed and continuing to support you and your dog on her health and happiness journey. Welcome to the family!
BartezLocal Guide · 8 reviewsiTotal number of Google reviews Bartez has written across all businesses on Google Maps, not just this one.
We are overjoyed to hear this, Bartez! Knowing that Hollywood Feed is your dog's favorite store truly warms our hearts. We are dedicated to providing the best experience for pets and their owners, and it means the world to us that your furry friend loves visiting us. We look forward to seeing you and your pup again soon!
Stacy Nash2 reviewsiTotal number of Google reviews Stacy has written across all businesses on Google Maps, not just this one.
This place is amazing, I have been shopping there now for over 2yrs and my cats love the food that the employees there helped me narrow it down to a specific one, and during that search anything my cats refused, they would take back and I could pick another. Always friendly, helpful, and smiling! Great products, good people.
Response from the owner · 3 weeks ago
We are delighted to hear such wonderful feedback, Stacy! Thank you for being a loyal Hollywood Feed customer for over 2 years — that truly means the world to us.
It warms our hearts to know that our team was able to help you find the perfect food for your cats, and that the process of narrowing it down was a smooth and supportive experience. Allowing you to return anything your cats refused so you could find the right fit is exactly the kind of care we strive to provide. We want both you and your pets to be happy!
Your kind words about our friendly, helpful, and smiling employees are deeply appreciated. We will be sure to share your compliments with the team — they deserve to know the difference they make. We look forward to continuing to serve you and your cats for many more years to come!
Katherine h10 reviewsiTotal number of Google reviews Katherine has written across all businesses on Google Maps, not just this one.
I really love coming here. Everyone is so friendly and very helpful.
Response from the owner · a month ago
We are overjoyed to read your wonderful review, Katherine! It truly warms our hearts to know that you love coming to Hollywood Feed and that our team has made such a positive impression with their friendly and helpful service. Creating a welcoming experience for every customer and their pet is something we genuinely care about, and your kind words remind us why we do what we do. We look forward to seeing you again soon!
Bernadette Seabrook7 reviewsiTotal number of Google reviews Bernadette has written across all businesses on Google Maps, not just this one.
Thank you for your review, Bernadette! We are glad to hear that you had a great customer service experience with us at Hollywood Feed in Tucker. Our team truly cares about every customer who walks through our doors, and it means a lot to know that came through during your visit. We look forward to seeing you again soon!
Natalie DulayLocal Guide · 27 reviewsiTotal number of Google reviews Natalie has written across all businesses on Google Maps, not just this one.
I LOVE THIS PLACE !!! Best pet store I've ever been to and use. I adore the staff. Everyone is super friendly and very knowledgeable. I've been using them for years now and will keep using them until I can't anymore.
Response from the owner · a month ago
We are ecstatic to read your wonderful review, Natalie! Your kind words truly mean the world to us. We are so glad to hear that Hollywood Feed has been your go-to pet store, and that our staff has made such a positive impression on you. Being friendly and knowledgeable for our customers is something we genuinely care about, so it is heartwarming to know that comes through during your visits. Thank you for being such a loyal part of our Hollywood Feed family for so many years — we look forward to continuing to serve you and your furry loved ones for many more to come!
Tricia Johnson10 reviewsiTotal number of Google reviews Tricia has written across all businesses on Google Maps, not just this one.
Love this store. Always have what I am looking for and the employees are always over the top helpful!
Response from the owner · 9 months ago
Hi, Betty. Thank you so much for sharing your wonderful experience with us! We're thrilled to hear you enjoyed your visit. At Hollywood Feed, we're always adding new pet products for you and your furry family members to explore. We look forward to welcoming you back to Hollywood Feed soon!
