iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%100+24.2Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 11 water softener servicesiPosition by Experts Score among all companies we track in this category. · better than 90%
5.0★★★★★612 Google reviews · 23 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
37%reviews answered by the owner
$346typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Home Advantage Plumbing Services LLC five stars based on 612 reviews, with the owner replying to 37% of them. Customers frequently praise the company for punctual emergency response, clear communication via text, and reasonable pricing for services like sewer inspections and water heater repairs. One common criticism involves high costs, with a specific complaint about a charge exceeding two thousand five hundred dollars for a standard water heater installation.
Google rating: 5.0 out of 5 from 612 reviews (99% five-star).
Reviews on this page: 612 Google reviews (496 with written comments, 9 with photos).
Owner responses: the business replied to 37% of reviews.
Most recent review: October 27, 2026.
Service: Water Softener Service serving Philadelphia, Pennsylvania.
Data from Google, last updated October 27, 2026.
Score profile vs other water softener services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and craft & service; weakest: satisfaction.
This companyWater Softener Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Home Advantage Plumbing Services LLC: 99/100 on this factor. Category median: 97.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Home Advantage Plumbing Services LLC: 100/100 on this factor. Category median: 97.A
100
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Home Advantage Plumbing Services LLC: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Home Advantage Plumbing Services LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Home Advantage Plumbing Services LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Home Advantage Plumbing Services LLC: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
612 Google reviews we collected
5.0of 5
5 stars60899%
4 stars30%
3 stars10%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 496 written reviews
99%praise
Praise1,18999%
Complaints71%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3440%
Reasonable5059%
Overpriced00%
Not sure11%
$346-36% vs typical water softener services
Middle half of what 61 customers paid ($216–$520) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response28524%
Staff & attitude27923%
Would recommend18415%
Quality & results15813%
Price & value14812%
Honesty & trust756%
Communication676%
What customers talk about
We read 496 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was very thorough in diagnosing the problem and very quick to fix it.”
“Victor was very professional, knowledgeable and courteous.”
“Would recommend using, Vik was easy to work with and professional”
“I can't recommend Home Advantage enough.”
“Another great experience with Home Advantage Plumbing!”
“He schedule the work and completed the job in a timely manner at a reasonable price.”
“Victor did good work and was very professional but they are VERY EXPENSIVE.”
“Prompt, kind, clean, knowledgeable and reliable at a fair price!”
“He took the time to explain the problem with water heater expansion tank and reason for water pressure valve.”
People customers mention
Victor76 reviews
Steve34 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Home Advantage Plumbing Services LLC for 8 kinds of job. Pick one to see what they paid and said.
Caren6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
I was notified by text that Victor was on his way. He was very thorough in diagnosing the problem and very quick to fix it.
Paid $1–200Reasonable priceService not listed+ Responsiveness
iLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Very good experience with Victor for our sewer inspection. He’s very patient. Highly recommend him.
Paid $200–400
BillLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Victor could not have been more friendly or helpful. He was very knowledgeable and quick, and gave me great advice on a separate project that I am working on. Highly recommended!!!
Paid $1–200Great priceFaucet repair
JKristoffer782 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Repair flange and replace outdoor spicket. No install issues. Quick install for both. The online scheduling took some time but email and text communication solved the issues. Would recommend using, Vik was easy to work with and professional
Paid $1,400–1,600Reasonable price
JoeLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The owner is very knowledgeable. He did a complete inspection of my sewer lateral line as required by one of the local municipal. After doing making an assessment, he took the time to explain the work that needed to be performed. He schedule the work and completed the job in a timely manner at a reasonable price. I…
JosephLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Victor was excellent,what a nice change not having a large company come in to do the job and charge way to much.
Home Advantage was prompt ,clean and charged what I thought was a very reasonable price
We will use them for our next plumbing needs
The seal for our toilet needed replacing. Victor was careful to not allow a mess. He knows what he is doing and did it in good time. He was able to come before the appointed time for which we are glad.
Price assessment: Reasonable price
Services: Faucet installation
Carolyn Stahlhut1 reviewiTotal number of Google reviews Carolyn has written across all businesses on Google Maps, not just this one.
Victor was very professional, knowledgeable and courteous. Prompt service. No high pressure sales. Reasonably priced. He took the time to explain the problem with water heater expansion tank and reason for water pressure valve. I highly recommend him.
Caren Rothstein6 reviewsiTotal number of Google reviews Caren has written across all businesses on Google Maps, not just this one.
Victor could not have been more friendly or helpful. He was very knowledgeable and quick, and gave me great advice on a separate project that I am working on. Highly recommended!!!
Price assessment: Great price
Price: $1–200
Services: Faucet repair
JKristoffer782 reviewsiTotal number of Google reviews JKristoffer78 has written across all businesses on Google Maps, not just this one.
Repair flange and replace outdoor spicket. No install issues. Quick install for both. The online scheduling took some time but email and text communication solved the issues. Would recommend using, Vik was easy to work with and professional