Home improvement store · Erie, PA · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%63+40Reliability 28%59+16.7Replies to reviews 8%93+7.7Momentum penalty65−3.5Experts Score= 61Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.61SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 10 sink installation servicesiPosition by Experts Score among all companies we track in this category. · better than 11%
4.7★★★★★94 Google reviews · 20 photos
80%five-star reviews
4.29★last 12 monthsiAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Reviewers highlight friendly, knowledgeable staff and competitive pricing for items like cabinets, flooring, and bathroom fixtures. Customers frequently note the store's helpfulness in sourcing specific materials and its generally high product quality. However, some lower-rated reviews criticize the limited inventory size and mention instances where staff failed to resolve issues with damaged goods appropriately.
Google rating: 4.7 out of 5 from 94 reviews (80% five-star).
Reviews on this page: 94 Google reviews (60 with written comments, 2 with photos).
Owner responses: the business replied to 89% of reviews.
Most recent review: August 28, 2026.
Service: Sink Installation Service serving Erie, Pennsylvania.
Data from Google, last updated November 1, 2026.
Score profile vs other sink installation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and momentum; weakest: reliability.
Home OutletSink Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Home Outlet: 63/100 on this factor. Category median: 83.B
63
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Home Outlet: 59/100 on this factor. Category median: 74.C
59
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 92.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Home Outlet: 65/100 on this factor. Category median: 100.B
65
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Home Outlet: 93/100 on this factor. Category median: 69.A
93
Bar = this company · dark tick = category median.
Star ratings
94 Google reviews we collected
4.7of 5
5 stars7580%
4 stars1213%
3 stars33%
2 stars22%
1 star22%
Praise vs complaints
Phrases our text analysis found in 60 written reviews
98%praise
Praise5498%
Complaints12%
Topic share
How often each topic comes up in the written reviews
5topics
Staff & attitude3360%
Price & value1731%
Would recommend35%
Quality & results12%
Speed & response12%
What customers talk about
We read 60 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff were also very helpful in bringing in extra stock from a nearby branch, and accepted our undamaged excess material for credit without question.”
“Went to look for kitchen cabinets for a apartment, decent quality, good price and workers were very helpful, knowledgeable and very pleasant.”
“Very nice place and people so I will definitely recommend this place for all for all your Home remodeling needs”
“Definitely exceeded my expectations!”
People customers mention
Lowe3 reviews
Depot3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
DDaphneLocal Guide · 6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Very pleased with my purchase. The staff is very friendly and professional. I will be going back for my next project (tomorrow). 😊
MMedenaLocal Guide · 6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
My husband and I went in to check out their bathroom stuff and they closed in 3 minutes and stayed open for us to get what we need. Special thanks to Elijah! Evansville
GGaryLocal Guide · 94 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
We sourced quite a bit from here for an office & cafeteria renovation, and after several months of use, we're still pleased with the quality of everything. Prices are surprisingly competitive yet the quality still good enough for residential and light commercial use.
The staff were also very helpful in bringing in…
DDanny3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★
Bought a bathroom vanity with heavy scratches at the bottom for hundreds of dollars. Only for the store manager to try to give me a trim piece which I did not plan on using because it didn’t go with my bathroom remodel and then to tell me they would order a touch up kit. You would think after spending so much money…
RRobertLocal Guide · 197 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Very nice place and people so I will definitely recommend this place for all for all your Home remodeling needs
SSLocal Guide · 36 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
The staff and products are great. I've shopped here for years. I can't rave about Tracy and his group enough. Very helpful and personable. You won't be sorry you stopped in here and you won't wait forever either.
My husband and I went in to check out their bathroom stuff and they closed in 3 minutes and stayed open for us to get what we need. Special thanks to Elijah! Evansville
Response from the owner · 6 months ago
Hi Medena, it's great to know Elijah was able to assist you and your husband with your bathroom needs. Thank you for your fantastic review!
G
Gary MeyerLocal Guide · 94 reviewsiTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
We sourced quite a bit from here for an office & cafeteria renovation, and after several months of use, we're still pleased with the quality of everything. Prices are surprisingly competitive yet the quality still good enough for residential and light commercial use.
The staff were also very helpful in bringing in extra stock from a nearby branch, and accepted our undamaged excess material for credit without question. So, don't let the location or branding stop you from checking this place out for the next renovation or project.
Response from the owner · 7 months ago
Thank you, Gary, for your wonderful feedback! We're pleased to hear that our products and team contributed positively to your renovation experience. We appreciate your recommendation and look forward to assisting with future projects!
E
Elizabeth Warner7 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
Thank you for your positive feedback! We're delighted to hear that you find our prices competitive and our quality top-notch. Your satisfaction is important to us, and we look forward to serving you again.
D
Danny Santiago3 reviewsiTotal number of Google reviews Danny has written across all businesses on Google Maps, not just this one.
Bought a bathroom vanity with heavy scratches at the bottom for hundreds of dollars. Only for the store manager to try to give me a trim piece which I did not plan on using because it didn’t go with my bathroom remodel and then to tell me they would order a touch up kit. You would think after spending so much money on their product they would not charge me for the trim kit due to their lack of handling product during shipping. I only accepted the item because they said they have a fix for it. Very Disappointed.
Response from the owner · a year ago
Hi Danny. We're truly sorry to hear about your experience with the bathroom vanity. We understand your disappointment and we take your feedback seriously. We always strive to deliver products in perfect condition and we regret that we fell short in this instance. Please email [email protected] with your name and preferred contact method, so that our store can reach out to you directly.
R
Roxanne Turner3 reviewsiTotal number of Google reviews Roxanne has written across all businesses on Google Maps, not just this one.
I love love love this home outlet place. Good prices. Good goods!
Response from the owner · a year ago
Thank you for your enthusiastic feedback! We're delighted to hear that you enjoy our products and find our prices appealing. We look forward to serving you again soon.
M
Michael GrechanyyLocal Guide · 25 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
We're glad to hear that you found our services to be professional. Your positive feedback is greatly appreciated. Thank you for taking the time to share your experience.
J
Jacqueline Zents9 reviewsiTotal number of Google reviews Jacqueline has written across all businesses on Google Maps, not just this one.
Very nice place and people so I will definitely recommend this place for all for all your Home remodeling needs
Response from the owner · 2 years ago
Thank you for the positive feedback and recommendation. We're glad to hear that you had a great experience with our team and found our place suitable for your home remodeling needs. We look forward to serving you again in the future.