Analyzing 7,203,8127.2M ReviewsFor 20,40220.4K Experts
Customers frequently praise the punctuality, professionalism, and clear communication of the technicians, noting that the company handles various services like drain unclogging, water heater replacements, and fixture installations. Positive reviews often highlight reasonable pricing and the office staff's helpfulness in scheduling appointments. However, lower-rated experiences cite issues with incorrect diagnoses, billing discrepancies, and work requiring immediate follow-up visits to resolve problems.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
865 Google reviews we collected
Phrases our text analysis found in 646 written reviews
Price verdicts customers left with their Google review
Middle half of what 277 customers paid ($209–$742) · gold mark = category median.
How often each topic comes up in the written reviews
We read 646 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The office staff is always kind and patient and the technicians who do the work are very knowledgeable and professional.”
“I got the absolute rudest, ignorant, disrespectful receptionist in my entire life.”
“Ryan listened to what I wanted to do and in no time he was finished.”
“I accepted the delay despite being without a functioning toilet.”
“7/8/26 Jackson plumbing came to the house for additional work we requested and AGAIN great great service and people.”
“When I called your company to request a plumber because my toilet was not working, I was given an appointment one week later.”
“I am a residential property manager and Jackson is my go-to plumber for all my properties as well as my home.”
“Based on my experience, I cannot recommend this company.”
“They explained what cause the clog and how to prevent it from happening again.”
“Fast service, professional, affordable, absolutely knew how to tackle my drain issues.”
“the only reason i gave them as much as 2 stars is because of how nice the staff seemed but i honestly just feel ripped off.”
“We chose Jackson because we know they are reputable, knowledgeable, reliable, and professional.”
“Your response contains several false and misleading statements, so let me set the record straight.”
praise complaint · found by our text analysis, Google review wording unchanged.
From 24 detailed written reviews; every point below is quoted in at least one review.
Customers hired Jackson Plumbing Inc. for 8 kinds of job. Pick one to see what they paid and said.
Seth came replaced anode rod in the Water heater. Answered all my questions was very polite and professional. Definitely call them again.
They installed a drainage system to take rain water away from the house. We were getting water in the basement during hard downpours.
We chose Jackson because we know they are reputable, knowledgeable, reliable, and professional. We were having an issue with our main house trap. Chris came to assess the problem and then an estimate was promptly sent. We procured an estimate from another company, but their advice was contrary to Jackson’s.…
Jackson Plumbing is a 5 star company From the time you call for an appointment to having our faucet installed by Andres it was a great experience Good prices and good employees
Very professional, very friendly, very efficient. Absolutely recommend Jackson Plumbing as well as Chris, my technician!
My toilet was leaking. The first guy came in, lifted the toilet and changed the base. Still leaking. The second guy came like a doctor, immediately find the problem and fixed fast. The second visit cost me nothing. Very reasonable and professional.
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing pipe repair | 100 | $227–$880 |
| Toilet repair | 81 | $209–$383 |
| Drain cleaning | 70 | $148–$353 |
| Plumbing leak detection | 58 | $114–$308 |
| Water heater installation | 57 | $1.3k–$2.1k |
| Faucet repair | 49 | $145–$322 |
| Faucet installation | 48 | $276–$611 |
| Sump pump repair | 20 | $248–$921 |
4.9 ★★★★★ 865 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Quick, professional and friendly!
Thank you for taking the time to give a 5 star review Gil!😃
Everything went great. Ryan listened to what I wanted to do and in no time he was finished. Gave me information on what I needed to do in the future for a possible job. I will continue to give you my business for any plumbing issues that I have.
I am a residential property manager and Jackson is my go-to plumber for all my properties as well as my home. The office staff is always kind and patient and the technicians who do the work are very knowledgeable and professional. Jacksons pricing is very competitive to other local plumbers but their service is above the rest in my opinion. 5 stars all day!
Jackson Plumbing did a great job. My kitchen sink was clogged. We tried everything before calling Jackson. They showed up on time and went to work. It took very little time for them to solve my problem. The men were very professional and friendly. They explained what cause the clog and how to prevent it from happening again. I will call them again if I have another plumbing problem.
Ms Karen that answers the phone and schedules the appointment is very kind and accommodating. I’ve had 2 workers, one named Ryan the other JR all i can say about these two is OMG .. they are knowledgeable, kind, explains things and i’m always full of questions that they take the time to explain ..if I could give higher than a 5 star i’d give it in a heart beat !! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Thank you Thank you Jackson plumbing and these special fellas !! 7/8/26 Jackson plumbing came to the house for additional work we requested and AGAIN great great service and people. Ryan Keene is truly one of the best plumbers ever ! i stand by if i could give more then a 5 star rating I would a 1000 times over ! thanks again for great service and kind folks !! 10/3/26 another great experience with Ryan Keene ..he came for a over view of things and detected a leak…we will schedule appointment to get some much needed things done. thank you much Jacksons, Dee and Ryan Keene 10/27/26 what more can i say ! Ryan Keene is so experienced and does a fine job every time ! This job was an all day-er but he got it done… shower “stuff “, tile work and outside spicket replaced.
Dorothy, we are so glad JR, Ryan, Karen, and Dee all provide you with excellent service! Thank you for choosing us for your plumbing needs!
Seth came replaced anode rod in the Water heater. Answered all my questions was very polite and professional. Definitely call them again.
Fast service, professional, affordable, absolutely knew how to tackle my drain issues. I will using them in future if I even need a plumber again.
They installed a drainage system to take rain water away from the house. We were getting water in the basement during hard downpours.
We chose Jackson because we know they are reputable, knowledgeable, reliable, and professional. We were having an issue with our main house trap. Chris came to assess the problem and then an estimate was promptly sent. We procured an estimate from another company, but their advice was contrary to Jackson’s. After a bit of research on our own with our township’s ordinances, we found that Jackson was correct in their solution. J.R., our technician, along with his assistants, were on time and completed the job in the time frame written in our contract. We had zero complaints about anything. They were cordial and answered all of our questions along the way. The clean-up was great! We will always call Jackson for our plumbing needs.
Courteous, prompt, professional!! Always my go to plumber! Happy to recommend them!!
Analyzing 7,203,8127.2M ReviewsFor 20,40220.4K Experts
