Analyzing 7,203,8127.2M ReviewsFor 20,40220.4K Experts
Customers frequently praise the punctuality, professionalism, and clear communication of the technicians, noting that staff often explain repairs thoroughly and handle tasks like furnace installations, drain snaking, and leak fixes efficiently. Positive reviews highlight the company's responsiveness and willingness to squeeze in appointments, with many customers expressing satisfaction with the work quality and pricing. However, some low-star reviews criticize the business for inflated estimates, unnecessary upselling of components, and instances where technicians failed to complete jobs or left property items missing, leading to dissatisfaction despite the generally high rating.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
542 Google reviews we collected
Phrases our text analysis found in 495 written reviews
Price verdicts customers left with their Google review
Middle half of what 127 customers paid ($228–$1.4k) · gold mark = category median.
How often each topic comes up in the written reviews
We read 495 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Brandon was very knowledgeable and did a wonderful job!”
“Rude, over priced and not people friendly!”
“They were able to send Chuck out immediately and he was able to find the source of the leak.”
“My 94-year-old father was having difficulty with his toilet clogging, a function of an old toilet that was not efficiently flushing.”
“Chuck did a wonderful job getting our hot water tank up and going.”
“called to ask if someone could come out to look at it because it was still leaking, the secretary told me that it would be an additional charge even…”
“We highly recommend TJ's , price, product and people are all great!”
“I would not recommend TJ's Plumbing and Heating.”
“Brandon came out the same day and gave me a Quote, which was reasonable for what needed done, Darren and Paul came out first thing in the morning the…”
“I witnessed oversized, over sold components and gross over charges.”
“THEY FIGURED OUT THE PROBLEMS ,FIXED THEM, AND EXPLAINED TO ME HOW IT ALL WORKED.”
“He was one of the most patient and honest people who has ever performed work on our home.”
“…ative that they were willing to help me, but I don’t appreciate being lied to by the general manager about what the cost of something would typically…”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired TJ's Plumbing & Heating of Erie for 8 kinds of job. Pick one to see what they paid and said.
HAD BRANDON AND ANDREW FIX MY SUMP PUMP AND BATHTUB. THEY REALLY ARE THE "DYNAMIC DUO". THEY FIGURED OUT THE PROBLEMS ,FIXED THEM, AND EXPLAINED TO ME HOW IT ALL WORKED. A COUPLE OF NICE GUYS THAT DID A GREAT JOB. ALSO A SHOUT OUT TO TJ WHO ALWAYS TAKES CARE OF ME.
New furnace installed and everyone involved was wonderful. Courteous and professional and friendly! A special kudos to Tim Stasiewski and Darren Thomas for going above and beyond to get everything working properly. We highly recommend TJ's , price, product and people are all great!
We had Brandon Higley come out and give us a quote on a project. He was very helpful and professional, gave us some great options to think about and explained everything clearly. Highly recommend. Decent prices also
We've used TJ's for many years for mostly plumbing needs. Mainly for basement issues such as snaking the drain when it backs up from tree roots. It had been a couple years since our furnace was cleaned and serviced. This year we decided to call them to perform that work. The technician who just came out, Erick C,…
I’ve been with TJ’s for a few years now. Brandon J. Took care of putting in a brand new furnace today and went above and beyond with replacing fuse with simple switch next to the furnace, as well as total clean up and great sense of humor through it all!!
Chuck Munnings was fantastic! Very professional and knowledgeable. Service call was answered extremely promptly! Will be using again and asking for Chuck by name
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing pipe repair | 50 | $227–$880 |
| Plumbing leak detection | 35 | $114–$308 |
| Water heater installation | 23 | $1.3k–$2.1k |
| Plumbing leak repair | 19 | $73–$324 |
| Faucet repair | 17 | $145–$322 |
| Sewer cleaning | 11 | $209–$352 |
| Sewer repair | 11 | $337–$2.1k |
| Drain cleaning | 10 | $148–$353 |
4.8 ★★★★★ 542 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Brandon and Isaiah did a great job today. I am very happy with their work!
Thank you Paul.
Chuck was great
HAD BRANDON AND ANDREW FIX MY SUMP PUMP AND BATHTUB. THEY REALLY ARE THE "DYNAMIC DUO". THEY FIGURED OUT THE PROBLEMS ,FIXED THEM, AND EXPLAINED TO ME HOW IT ALL WORKED. A COUPLE OF NICE GUYS THAT DID A GREAT JOB. ALSO A SHOUT OUT TO TJ WHO ALWAYS TAKES CARE OF ME.
Jason and Dillon did a fantastic job! Very helpful!
Thank you Chelsea. We appreciate you choosing TJs Plumbing. Thank you for the 5 star review.
Brandon was very knowledgeable and did a wonderful job! Our problems were fixed promptly
Thank you Delia, we appreciate the review and the 5 starts :)
New furnace installed and everyone involved was wonderful. Courteous and professional and friendly! A special kudos to Tim Stasiewski and Darren Thomas for going above and beyond to get everything working properly. We highly recommend TJ's , price, product and people are all great!
Nan, we sure appreciate this wonderful review and 5 stars. Thank you so much for allowing us to provide service for you.
We had Brandon Higley come out and give us a quote on a project. He was very helpful and professional, gave us some great options to think about and explained everything clearly. Highly recommend. Decent prices also
Thank you Haley!
We've used TJ's for many years for mostly plumbing needs. Mainly for basement issues such as snaking the drain when it backs up from tree roots. It had been a couple years since our furnace was cleaned and serviced. This year we decided to call them to perform that work. The technician who just came out, Erick C, was ABSOLUTELY outstanding. He was one of the most patient and honest people who has ever performed work on our home. Very professional and kind. It is huge relief to have someone we trust service our furnace. We will most certainly continue to call TJ's in the future for our plumbing / HVAC needs. Everyone from their office staff to their technicians are stellar. Couldn't be happier right now. The $98 coupon was the cherry on top. Thank you all very, VERY much!!
Thank you Chris, for taking the time to write this wonderful review and the 5 stars. Erick is outstanding and we appreciate you choosing TJs Plumbing & Heating for all your service needs. We look forward to helping you in the future, no matter what the issue is.
Jason was very professional and most importantly very helpful. Knowledgeable and trustworthy staff. Will definitely call again.
We appreciate the kind words Shea. We are happy to have Jason on our team and grateful that you chose Tjs Plumbing. Thank you for the 5 stars.
Justin did great work on our roof drains for us. Would recommend!
Thank you for your recommendation to others about us. We appreciate you choosing TJs Chris.
Analyzing 7,203,8127.2M ReviewsFor 20,40220.4K Experts
