Pest control service · Brockton, MA · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%90+52.8Reliability 26%80+20.9Value 15%100+15.2Craft & service penalty98−0.2Experts Score= 89Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#29 of 47 lawn care servicesiPosition by Experts Score among all companies we track in this category. · better than 39%
4.9★★★★★62 Google reviews · 17 photos
97%five-star reviews
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Home Shield Pest & Lawncare 4.9 out of 5 based on 62 reviews, noting the owner replies to all feedback. Customers frequently cite punctuality, professional communication, and reasonable pricing for services including mouse removal, mosquito control, and lawn care. Recurring themes describe quick response times, thorough inspections, and follow-up visits to ensure pests are eliminated. One review mentions that resolving a mouse issue required multiple visits, though the company persisted until the problem was solved.
Google rating: 4.9 out of 5 from 62 reviews (97% five-star).
Reviews on this page: 62 Google reviews (49 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: December 3, 2023.
Service: Lawn Care Service serving Brockton, Massachusetts.
Data from Google, last updated October 29, 2026.
Score profile vs other lawn care services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: reliability.
Home Shield Pest & LawncareLawn Care Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Home Shield Pest & Lawncare: 90/100 on this factor. Category median: 91.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Home Shield Pest & Lawncare: 80/100 on this factor. Category median: 90.A
80
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Home Shield Pest & Lawncare: 98/100 on this factor. Category median: 98.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Home Shield Pest & Lawncare: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
–
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 86.–
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Bar = this company · dark tick = category median.
Star ratings
62 Google reviews we collected
4.9of 5
5 stars6097%
4 stars12%
3 stars00%
2 stars00%
1 star12%
Praise vs complaints
Phrases our text analysis found in 49 written reviews
100%praise
Praise118100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3328%
Speed & response2723%
Would recommend2118%
Quality & results1412%
Price & value1311%
Communication65%
Honesty & trust43%
What customers talk about
We read 49 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Matt’s professional demeanor is only equivalent to his personal demeanor.”
“Prompt and professional service at reasonable prices.”
“I will continue to use Home Shield & I will recommend to all my Friends & Family!”
“He was thorough, professional , and awesome to walk through our house with.”
“Math was so professional, thorough, and reasonable in price.”
“He was very helpful in providing an assessment of our situation and answered all our questions.”
“They are thorough and transparent about their process and have been very responsive any time we’ve been in touch since our initial consult.”
People customers mention
Matt9 reviews
Solutions5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Home Shield Pest & Lawncare for 8 kinds of job. Pick one to see what they paid and said.
EEric3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Matt’s professional demeanor is only equivalent to his personal demeanor. A man of integrity and fairness. I have a extremely large area in which leaves fall do to massive maple trees etc. He did it in 3 increments to be sure all the trees were bare. Plus he mowed my front and back lawns as a bonus service to my…
SShane3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Matt came by and did what Burgess and one other company could not do. He was thorough, professional , and awesome to walk through our house with.
KKaylee5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Very kind workers, came out and got the problem fixed in 20 minutes. Explained everything and was responsive. Would recommend
RRenee4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Prompt and professional service at reasonable prices. .
Also, performs lawn care services that we have scheduled to be done. We highly recommend this company.
Hornet & wasp exterminationMosquito exterminationRodent extermination+ Responsiveness+ Punctuality+ Quality
LLauraLocal Guide · 323 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
My friend had referred me to Home shield & I was very pleased with the service I received. Matt is very professional & took care of my pest problem! I will continue to use Home Shield & I will recommend to all my Friends & Family!
KkLocal Guide · 6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Very polite and professional. Came on time and answered all my questions. Thank you so much! I definitely would recommend to my family and friends!
General pest inspection+ Responsiveness+ Quality+ Professionalism
Matt’s professional demeanor is only equivalent to his personal demeanor. A man of integrity and fairness. I have a extremely large area in which leaves fall do to massive maple trees etc. He did it in 3 increments to be sure all the trees were bare. Plus he mowed my front and back lawns as a bonus service to my highest expectations. I 110% recommend Matt for all Braintree residents, you will not be disappointed!!! All the best sincerely Eric D Logan Sr …..
Response from the owner · 2 years ago
Thank you Eric for choosing Home Shield again this year!
S
Shane Johnson3 reviewsiTotal number of Google reviews Shane has written across all businesses on Google Maps, not just this one.
Prompt and professional service at reasonable prices. .
Also, performs lawn care services that we have scheduled to be done. We highly recommend this company.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Hornet & wasp extermination, Mosquito extermination, Rodent extermination, Service not listed
Response from the owner · 3 years ago
Thank you so much. Always a pleasure servicing you and Tommy. Have a great rest of the summer!
L
Laura La RosaLocal Guide · 323 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
My friend had referred me to Home shield & I was very pleased with the service I received. Matt is very professional & took care of my pest problem! I will continue to use Home Shield & I will recommend to all my Friends & Family!
Response from the owner · 3 years ago
Thank you it was a Pleasure working with you. Please don't hesitate to call with any questions or concerns in the future!
K
kLocal Guide · 6 reviewsiTotal number of Google reviews k has written across all businesses on Google Maps, not just this one.
Thank you so much for the 5-star review! We are thrilled to hear that you are enjoying our product/service and appreciate your feedback. Keep it coming!" "We are so glad to hear that you love our services!
C
Christine Ash2 reviewsiTotal number of Google reviews Christine has written across all businesses on Google Maps, not just this one.
We had Rats from nearby construction. Matt came right away with traps and came back to check them every week ! Also sprayed around house to get out any pesky insects ! Perfect all around !
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Thank you so much for the 5-star review! We are thrilled to hear that you are enjoying our product/service and appreciate your feedback. Keep it coming!" "We are so glad to hear that you love our services!
