Experts Reviews · Company report
HomeShield Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%96+23.3Value 14%94+13.3Replies to reviews 7%89+6.3Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

HomeShield Pest Control

El Monte, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #30Position by Experts Score among all companies we track in this category. of 83 cockroach control · 5.0★ from 494 Google reviews

Report card

Percentile vs other cockroach control (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.HomeShield Pest Control is better than 97% of cockroach control.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.HomeShield Pest Control is better than 96% of cockroach control.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.HomeShield Pest Control is better than —% of cockroach control.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.HomeShield Pest Control is better than 94% of cockroach control.A
94
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.HomeShield Pest Control is better than 100% of cockroach control.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.HomeShield Pest Control is better than 89% of cockroach control.A
89

Reviews for your job

Customers hired HomeShield Pest Control for 8 kinds of job.

HomeShield Pest Control for bug & insect extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.65
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$40–60
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$58–$156
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Bug & insect extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#20 / 70
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.98%

All 65 Google reviews tagged “Bug & insect extermination” · showing 40

Daylene15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Brian always provides exemplary customer service and is very communicative. We greatly appreciate his service of our property.

Great priceMosquito exterminationBug & insect extermination
DALIA7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

very happy with Germayne's services; he is punctual and curtious.

Spider exterminationMosquito exterminationBug & insect extermination
paige2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rodney was beyond helpful and thorough making sure he covered all of the areas of the house. He explained everything so we knew what he was doing/applying! Great experience

Paid $40–60Reasonable priceBug & insect exterminationAnt extermination
dennis5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Braden Hart was helpful, on time, and did his job thoroughly. He came up with a reasonable solution to address our problem on the spot.

Paid $60–80Reasonable priceRodent exterminationMosquito exterminationBug & insect extermination
Katherine5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Brian was very helpful, thorough and explained things very clearly. He’s very polite and kind and I appreciate his professional demeanor and service.

Paid $200+Reasonable priceSpider exterminationGeneral pest inspectionBug & insect extermination
Jeff6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Marcus was very thorough and complete in his treatment of our home. He explained the process clearly and answered all of our questions.

Cockroach exterminationBug & insect exterminationAnt extermination
Calum3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Today Anthony came by and went above and beyond in helping resolve my insect issues! thank you

Bug & insect extermination
Elaine7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

After raising concerns, the branch manager personally reached out to me, which I appreciate. They took the issue seriously and arranged for a technician to return on a different day to properly complete the interior treatment, with ample notice provided this time. Additionally, they offered a very competitive price…

Great priceGeneral pest inspectionCockroach exterminationBug & insect extermination
Bunny6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Marcus is great!

Reasonable priceBug & insect extermination
Ada4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great customer service!

Great priceBug & insect extermination
William2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

John Torres did a great job inside and out. Very polite and professional.

Spider exterminationGeneral pest inspectionBug & insect extermination
evanLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rodney was extremely thorough, professional and friendly. I’ve used other companies in the past for pest control but none of them came close to the level of care Rodney showed with our property. I felt confident once the job was done that Rodney covered all areas of access to our home and that our pest problem was…

Paid $200+Reasonable priceBug & insect extermination
Brett3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Ryan and HomeShield Pest Control is amazing. I found them on Yelp this morning and needed same day service and they made it happen. Ryan communicated when he was on the way and when he arrived as I appreciated the communication and friendliness. 5 stars! Highly recommend.

Paid $40–60Great priceCockroach exterminationBug & insect extermination
Jacquie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Very thorough and thoughtful inspection!

Paid $40–60Great priceHome inspectionBug & insect extermination
Lara10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rodney was the man! He sprayed our house and explained things that he gave great reminders about our house/yard that was helpful (like making sure our citrus wasn't on the ground too long) and how stagnant water does bring out the bugs, etc. Every tech that comes out is very thorough and so so kind. The price seemed…

Reasonable priceSpider exterminationCockroach exterminationBug & insect extermination
Halle2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Excellent communication and super friendly!

Great priceSpider exterminationGeneral pest inspectionBug & insect extermination
Susan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

John Torres did an amazing job! He was very thorough and explained the process well. He answered all of my questions with knowledge and expertise. He is super friendly and personable and I look forward to his continued service.

Reasonable priceBug & insect extermination
Ingrid2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Had a great experience with Rodney, my pest control specialist. He was on time, courteous, taking care to put on booties before entering my home, and very professional, taking the time to answer my questions and explain what he was doing. Would definitely request his services in the future and recommend him.

Paid $200+Bug & insect extermination
Julie10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Gabriel Rivas was friendly and informative, and his work was excellent.

Rodent exterminationSpider exterminationBug & insect extermination
Deborah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Very thoughtful and friendly

Paid $140–160Not sureBug & insect extermination
Brianna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Marcus was great and very thorough !

Paid $180–200Not sureMosquito exterminationBug & insect extermination
TashaLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Very friendly and knowledgeable. Good kid.

Paid $60–80Reasonable priceGeneral pest inspectionMosquito exterminationBug & insect extermination
Jesse6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Super friendly guys every time they come for monthly external bug extermination. The always call and te t meto notify me of date and arrival, they’re always on time, and they are very professional. We will be getting termite tenting soon, but in meantime, this outside in the yard bug treatment had been great- my…

Great priceSpider exterminationBug & insect extermination
Elizabeth8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Bronson is a wonderful communicator, he is professional and has always been on time.

Great priceHome inspectionHornet & wasp exterminationSpider extermination
Lupita2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

We've had several techs come out to our home and Oliver Castillo is the best one. He treats our home with respect and always has a positive attitude. He also took his time to answer any questions and was very knowledgeable of the product. I would recommend Oliver to come out to your home.

Reasonable priceHome inspectionHornet & wasp exterminationSpider extermination
SueLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Abraham R. did a terrific job of treating my yard today. He let me know when he would be there and explained everything he did.

Hornet & wasp exterminationBug & insect exterminationAnt extermination
Martha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Bryan is always a pleasure. Very thorough and attentive.

Reasonable priceBug & insect extermination
youngsook2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Daniel is so friendly and professional for his work. Very detailed work inside and ourside of my house.

Paid $80–100Reasonable priceHome inspectionSpider exterminationGeneral pest inspection
Laura2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Daniel with Home Shield provided great service. Daniel arrived on time and very thorough both inside and outside our home. The great service in preventative maintenance has controlled unwanted pests.

Great priceSpider exterminationBug & insect extermination
Lindsay9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Richard came out and did an excellent and thorough job clearing our many cobwebs outside. He sprayed inside and outside and was kind and friendly! Been happy with the results and service we've gotten through HomeShield so far.

OverpricedBug & insect extermination
Randi2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Wonderful and profesional!

Home inspectionBug & insect extermination
Andre13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Personalized service at its best in the industry 🤙🏼🇺🇸

Paid $60–80Great priceBug & insect exterminationAnt extermination
Kimberly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

After shopping around, I found HomeShield. I was fortunate that the company was offering a special deal for Presidents Day! The pricing structure seemed very reasonable and they were a neighborhood business. The technician arrived within the service window. The contract was reviewed thoroughly before it was signed.…

Paid $80–100Reasonable priceBug & insect extermination
HankLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

John and Anthony did a great job. Introduce themselves professionally. Answer all my concerns and completed the treatment as described.

Reasonable priceSpider exterminationMosquito exterminationBug & insect extermination
MichelleLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Zavier always goes above and beyond. He knows our house well and takes care to treat us like members of his family.

Bug & insect extermination
MLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Have had an overall very positive experience with Homeshield over the years. We were drawn to them due to their eco-friendly treatment options and affordable pricing for our property. We have certainly gotten our money's worth, with multiple return visits to treat pests that popped up over time. Recently we had a…

Paid $60–80Reasonable priceGeneral pest inspectionBug & insect extermination
Dennis2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

great job!

Reasonable priceBug & insect extermination
Bianca7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Anthony from HomeShield was fantastic. He was very friendly, professional, and extremely thorough. He made sure all areas were properly sprayed and took the time to do the job right. Great service!

Home inspectionGeneral pest inspectionBug & insect extermination
Ray10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Great service once again from Home Shield. Their technician, Rodney, was fantastic! He explained to me all that he was going to do, and took care to apply treatment in a couple places that I usually do not ask to get treated (garage, spare room behind the garage). After he finished he let me know some…

Bug & insect extermination
Kerry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Rodney was very helpful with my routine service, going the extra mile to make sure the perimeter of my home and garage were pest-free.

Great priceSpider exterminationGeneral pest inspectionCockroach extermination

Show more bug & insect extermination reviews (25 more) →

Price

$71-39% vs typical cockroach control

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 68%Overpriced 1%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Home inspection71$81–$173
Bug & insect extermination65$58–$156
General pest inspection60$58–$139
Ant extermination35$81–$282
Mosquito extermination33$71–$116
Spider extermination33$56–$179
Rodent extermination30$76–$323
Cockroach extermination23$86–$323

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