Pest control service · El Monte, CA · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%96+23.3Value 14%94+13.3Replies to reviews 7%89+6.3Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#30 of 83 cockroach controliPosition by Experts Score among all companies we track in this category. · better than 65%
5.0★★★★★494 Google reviews · 20 photos
99%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
51%reviews answered by the owner
$71typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate HomeShield Pest Control five stars based on 494 reviews, with the owner responding to 51% of feedback. Customers frequently praise the company for punctuality, professional communication, and thorough inspections for ants, rodents, and other pests. Technicians are noted for providing detailed reports, using non-toxic products, and accommodating scheduling needs. However, low-star reviews criticize the billing structure, specifically citing a high startup fee and recurring monthly charges that customers feel were not accompanied by adequate service or clear communication.
Google rating: 5.0 out of 5 from 494 reviews (99% five-star).
Reviews on this page: 494 Google reviews (335 with written comments).
Owner responses: the business replied to 51% of reviews.
Most recent review: October 30, 2026.
Service: Cockroach Control serving El Monte, California.
Data from Google, last updated November 2, 2026.
Score profile vs other cockroach control
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
HomeShield Pest ControlCockroach Control median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.HomeShield Pest Control: 97/100 on this factor. Category median: 94.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.HomeShield Pest Control: 96/100 on this factor. Category median: 93.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.HomeShield Pest Control: 94/100 on this factor. Category median: 100.A
94
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.HomeShield Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.HomeShield Pest Control: 89/100 on this factor. Category median: 100.A
89
Bar = this company · dark tick = category median.
Star ratings
494 Google reviews we collected
5.0of 5
5 stars48899%
4 stars31%
3 stars00%
2 stars00%
1 star31%
Praise vs complaints
Phrases our text analysis found in 335 written reviews
99%praise
Praise52199%
Complaints31%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price4722%
Reasonable14268%
Overpriced21%
Not sure189%
$71-39% vs typical cockroach control
Middle half of what 111 customers paid ($50–$151) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude19136%
Quality & results13626%
Communication7615%
Speed & response7514%
Would recommend275%
Price & value122%
Honesty & trust71%
What customers talk about
We read 335 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“for his professionalism, responsiveness and friendliness.”
“Elijah is starting to be one of our regulars and always does a great job when he come .”
“Carlos was awesome in promptly providing service, communicating well, and using non toxic products around our children.”
“Terrance was punctual, professional, knowledgeable, helpful and friendly.”
“Highly recommend this spot, especially with their subscription for quarterly services promotion.”
“He came up with a reasonable solution to address our problem on the spot.”
“Tony was thorough and transparent in both his explanation and service.”
People customers mention
Rodney7 reviews
Marcus6 reviews
Daniel4 reviews
Torres4 reviews
Abraham4 reviews
Richard4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired HomeShield Pest Control for 8 kinds of job. Pick one to see what they paid and said.
CCleo4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Terrance was punctual, professional, knowledgeable, helpful and friendly. It was a pleasure to have him complete a comprehensive inspection of our space and learn more about what we can do to deter the rodents.
Paid $40–60Reasonable priceRodent extermination
SSarah1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Carlos was awesome in promptly providing service, communicating well, and using non toxic products around our children. I appreciate your responsiveness, Home Shield!
Paid $40–60Reasonable price
ZZuri3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Very polite and thorough. I appreciate Christian being accommodating to meet my scheduling needs. Especially after first person called in sick the previous day.
Paid $40–60Great priceService not listed
DDavid8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Jose is professional and courteous
He is prompt, accurate on spraying outside (two layers ) after cleaning with dust removal. We Wii see if the ant removal using limited gel is working in 24-48 hours next to dishwasher.
Paid $40–60Reasonable priceTermite inspectionService not listed
LLourdes5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Jay was knowledgeable and explained what he was going to do to help us eliminate ants in our home. We are grateful!
Paid $40–60Reasonable priceService not listed
SSarah2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Jon came to my house to service an ant, spider, and wasp problem and was awesome! Super helpful, attentive, and thorough. The company responded immediately to my call and was able to schedule Jon to come out the next day. Highly recommend this spot, especially with their subscription for quarterly services promotion. 10/10 Jon and HomeShield!
HomeShield is our go to pest control for our personal and rental properties. We love our go-to guy Sergio V. for his professionalism, responsiveness and friendliness. He takes the extra steps, showing up early to get our job done!
Services: Home inspection, Mosquito extermination, Rodent extermination
Response from the owner · 10 months ago
Angie, we value your trust and appreciate your thoughtful words about Sergio's dedication and professionalism for your properties.
H
Harry GoldLocal Guide · 119 reviewsiTotal number of Google reviews Harry has written across all businesses on Google Maps, not just this one.
HomeShield Pest Control has been taking care of us for some time and we love their service because it gives us peace of mind! You’re in great hands with Jordan J. He always greets you with a smile and provides a full report at the end. We’re always amazed at how carefully he inspects the property for issues and treats the problem accordingly.
Response from the owner · 2 weeks ago
Harry, thank you for sharing your appreciation of our attention to detail and thorough approach. Knowing you feel peace of mind means a lot.
R
Rosaura Diaz6 reviewsiTotal number of Google reviews Rosaura has written across all businesses on Google Maps, not just this one.
This company is great! Fair priced and wonderful customer service. They document everything take pictures and provide updates of their service. I would highly recommend. Been a client for two years having them service my two homes.
Price assessment: Reasonable price
Services: Service not listed
Pest type: Cockroaches, Spiders
Response from the owner · 2 weeks ago
Rosaura, thank you for highlighting our detailed service and communication. We appreciate your trust in HomeShield Pest Control for both of your homes.
C
Cleo & Dieudonne4 reviewsiTotal number of Google reviews Cleo has written across all businesses on Google Maps, not just this one.
Terrance was punctual, professional, knowledgeable, helpful and friendly. It was a pleasure to have him complete a comprehensive inspection of our space and learn more about what we can do to deter the rodents.
Price assessment: Reasonable price
Price: $40–60
Services: Rodent extermination
Pest type: Rodents, Spiders
Response from the owner · 3 weeks ago
We appreciate your remarks about the thorough inspection and guidance provided. Thank you for sharing your positive experience with our team's approach.
C
Cameron Ross7 reviewsiTotal number of Google reviews Cameron has written across all businesses on Google Maps, not just this one.
Carlos was awesome in promptly providing service, communicating well, and using non toxic products around our children. I appreciate your responsiveness, Home Shield!
Price assessment: Reasonable price
Price: $40–60
Response from the owner · 3 weeks ago
Thank you, Sarah. We are grateful for your recognition of our prompt service and commitment to safe practices for families at HomeShield Pest Control.
A
Arnold Moore1 reviewiTotal number of Google reviews Arnold has written across all businesses on Google Maps, not just this one.
Elijah is starting to be one of our regulars and always does a great job when he come . He is very thorough and knowledgeable on what needs to be done. He is also very courteous and professional. Highly recommend him.
Services: Service not listed
Response from the owner · 3 weeks ago
Thank you for highlighting Elijah's professionalism and thorough work. We are grateful for your recommendation and ongoing trust in our team.
E
Ed7 reviewsiTotal number of Google reviews Ed has written across all businesses on Google Maps, not just this one.
