Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%27+1.9Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCOREHomeShield Pest Control
Long Beach, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #29Position by Experts Score among all companies we track in this category. of 61 termite control services · 5.0★ from 1,310 Google reviews
Report card
Percentile vs other termite control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.HomeShield Pest Control is better than 96% of termite control services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.HomeShield Pest Control is better than 94% of termite control services.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.HomeShield Pest Control is better than 100% of termite control services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.HomeShield Pest Control is better than 100% of termite control services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.HomeShield Pest Control is better than 100% of termite control services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.HomeShield Pest Control is better than 27% of termite control services.D
27
Reviews for your job
Customers hired HomeShield Pest Control for 8 kinds of job.
HomeShield Pest Control for rodent extermination
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.62
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$60–80
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$91–$371
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Rodent extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 51
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%
All 62 Google reviews tagged “Rodent extermination” · showing 20
Shirley2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had mosquito extermination with one of your competitors; went out to water the garden, and returned with seven mosquito bites. I called Logan and he sent Abraham! 30 minutes later, I went out with my cat, Estrella, for one hour, and came in with zero bites! I am truly a believer of miracles. Thanks Abraham!
Paid $100–120Reasonable priceRodent exterminationTermite inspection
Jonathan10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Abraham from this home shield company explain full details of what needed to be done and performed the work really good
Reasonable priceRodent extermination
SAMLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
On time and very professional..
Rodent extermination
Patricia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Very polite and thorough
Paid $60–80Not sureRodent extermination
Erik5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Brendon was through, clean, and honest. Received excellent advice (demonstrating knowledge and again honest advice). Would use again and recommend.
Rodent extermination
Chester4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Randy was very professional reviewed all areas of the residence and pleased with his findings 🙏👍
Paid $200+Great priceRodent extermination
Joseph2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Brandon was professional and thorough
Paid $40–60Great priceRodent extermination
Lilia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Michael does a good job and provides feedback on any issues at our home.
Reasonable priceRodent exterminationService not listed
Pat4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I want to commend Trinidad. Didn't know this was the space to do it
Paid $40–60Reasonable priceRodent extermination
Angela1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
He does a great job is always so kind and happy to help
Paid $60–80Great priceRodent exterminationService not listed
VincentLocal Guide · 3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Very courteous technicians. Explained everything. Answered all our questions... Great experience!
Great priceRodent exterminationTermite extermination
DavidLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Great and Prompt service. Gets results
Paid $100–120Reasonable priceRodent exterminationService not listed
alda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Abraham was The technician.. He was very competent and quick and gave me tips about how to keep the fleas from coming back. He was very personable in a good representative for his company
Paid $200+Not sureRodent extermination
Linnea3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Always on time, professional, and knowledgeable!! We love Abraham!
Great priceRodent exterminationTermite inspection
Kristie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
Sergio Valles always gives exceptional service!
Flea & mite exterminationGeneral pest inspectionCockroach extermination
PilarLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Very professional technician
Not sureRodent extermination
Ali5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★
Sergio was very professional, punctual and friendly. We were happy with his performance.
Paid $40–60Reasonable priceRodent exterminationSpider exterminationGeneral pest inspection
Lynn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★
Sergio was very thorough.
Paid $60–80Reasonable priceRodent extermination
kaitrin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Sergio is great!
Paid $60–80Reasonable priceRodent exterminationTermite exterminationSpider extermination
Sara6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★
Sergio addressed all of my concerns with sincerity and was super efficient! Happy to be a customer!
Great priceRodent extermination
Price
$73-29% vs typical termite control services
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 34%Reasonable 60%Overpriced 0%Not sure 5%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 147 | $50–$116 |
| Spider extermination | 96 | $50–$109 |
| Ant extermination | 74 | $63–$192 |
| Bug & insect extermination | 63 | $50–$119 |
| Rodent extermination | 62 | $91–$371 |
| Mosquito extermination | 43 | $56–$111 |
| Flea & mite extermination | 34 | $128–$246 |
| Cockroach extermination | 34 | $56–$173 |
