BED BUG EXTERMINATORS · SAN JUAN CAPISTRANO, CA
HomeShield Pest Control logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%88+38.5Reliability 19%81+15.2Value 13%9+1.1Momentum 10%47+4.7Track record 9%5+0.4Accountability 6%55+3.4Experts Score= 63Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORE

HomeShield Pest Control

Better than 69% of bed bug exterminators · #9 of 29

5.0★184 Google reviewsGoogle star rating as shown on Google Maps.
4.96★last 12 monthsAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yrs (avg 2.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
50%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

HomeShield Pest Control for bug & insect extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$40–60
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$63–$126
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 72/100.How Job match is calculatedBuilt only from reviews Google tagged “Bug & insect extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#11 / 16
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Bug & insect extermination”

★★★★★ David · 5 months ago

Edward is friendly and always fits his schedule to fit my needs. He’s very willing to do the extra things that make our home pest free

Paid $80–100Reasonable priceRodent exterminationBug & insect exterminationAnt extermination
★★★★★ Carolyn · 5 months ago

Brandon was very kind, patient and detailed. Thank you for sending a very respectful individual.

Reasonable priceCockroach exterminationBug & insect extermination
★★★★★ Steve · 5 months ago

Abraham was great!

General pest inspectionCockroach exterminationBug & insect extermination
★★★★★ Stev · 5 months ago

He was Knowledgeable and efficient - and friendly

Spider exterminationGeneral pest inspectionBug & insect extermination
★★★★★ Rhonda · 5 months ago

Always does a great job!!

Paid $40–60Great priceBug & insect extermination
★★★★★ Robert · 6 months ago

Alek Miranda was at my house over 3 hours. He spent almost 45 minutes in my attic in the heat of the day. He walked my entire yard 2-3 times along with walking my entire roof. He is highly informational, I learned more about Rats and Termites than I probably really need to know. He actually waited for me to take…

Paid $200+Reasonable priceRodent exterminationTermite inspectionTermite extermination
★★★★★ Gary · 6 months ago

Very Thorough and professional. Nice guy that represents your company well.

Paid $40–60Reasonable priceSpider exterminationGeneral pest inspectionBug & insect extermination
★★★★★ Yvette · 6 months ago

Very professional and polite. I appreciate the thorough service I receive.

Cockroach exterminationBug & insect exterminationAnt extermination
★★★★★ Roderick · 5 months ago

Rating only, no written review.

Reasonable priceSpider exterminationBug & insect extermination
★★★★★ Mark · 5 months ago

Rating only, no written review.

Paid $40–60Reasonable priceSpider exterminationFlea & mite exterminationGeneral pest inspection

vs category

Blue = HomeShield, grey = bed bug exterminators average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02026-Q2: 4.93★ (102 reviews)2026-Q3: 5.00★ (66 reviews)2026-Q4: 5.00★ (16 reviews)2026-Q22026-Q32026-Q4
This companyIndustrydot size = review count

Price

$79-18% vs typical bed bug exterminators

Bar = middle half of what customers paid · gold mark = category median.

Great price 27%Reasonable 65%Overpriced 3%Not sure 5%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%88+38.5Reliability 19%81+15.2Value 13%9+1.1Momentum 10%47+4.7Track record 9%5+0.4Accountability 6%55+3.4Experts Score= 63Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
88
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
81
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
—
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
9
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
47
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
5
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
55

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+0 / −0
Professionalism
+0 / −0
Responsiveness
+0 / −0
Punctuality
+0 / −0
Value
+0 / −0

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