BED BUG EXTERMINATORS · SAN JUAN CAPISTRANO, CA
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%88+38.5Reliability 19%81+15.2Value 13%9+1.1Momentum 10%47+4.7Track record 9%5+0.4Accountability 6%55+3.4Experts Score= 63Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%88+38.5Reliability 19%81+15.2Value 13%9+1.1Momentum 10%47+4.7Track record 9%5+0.4Accountability 6%55+3.4Experts Score= 63Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCOREHomeShield Pest Control
Better than 69% of bed bug exterminators · #9 of 29
5.0★184 Google reviewsGoogle star rating as shown on Google Maps.
4.96★last 12 monthsAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yrs (avg 2.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
50%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
HomeShield Pest Control for termite extermination
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$70–$292
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 65/100.How Job match is calculatedBuilt only from reviews Google tagged “Termite extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#15 / 19
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%
All 3 Google reviews tagged “Termite extermination”
Kay1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★
We had a small issue with Homeshield that was quickly resolved by Danny the Branch Manager. He assured me that our service was not in in any way affected and came out to our home and re-serviced the whole house. Now that's what I call GREAT CUSTOMER SERVICE!! I will recommend them to ALL that inquire about Pest Control Service. D.W. - Irvine,CA
Paid $40–60Great priceTermite inspectionTermite exterminationSpider extermination
Myles5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★
Excellent service with a smile - reliably!
Termite extermination
Robert13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Alek Miranda was at my house over 3 hours. He spent almost 45 minutes in my attic in the heat of the day. He walked my entire yard 2-3 times along with walking my entire roof. He is highly informational, I learned more about Rats and Termites than I probably really need to know. He actually waited for me to take…
Paid $200+Reasonable priceRodent exterminationTermite inspectionTermite extermination
vs category
Blue = HomeShield, grey = bed bug exterminators average
Rating over time
Price
$79-18% vs typical bed bug exterminators
Bar = middle half of what customers paid · gold mark = category median.
Great price 27%Reasonable 65%Overpriced 3%Not sure 5%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%88+38.5Reliability 19%81+15.2Value 13%9+1.1Momentum 10%47+4.7Track record 9%5+0.4Accountability 6%55+3.4Experts Score= 63Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
88
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
81
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
—
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
9
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
47
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
5
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
55
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+0 / −0
Professionalism
+0 / −0
Responsiveness
+0 / −0
Punctuality
+0 / −0
Value
+0 / −0
