BED BUG EXTERMINATORS · SAN JUAN CAPISTRANO, CA
HomeShield Pest Control logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%88+38.5Reliability 19%81+15.2Value 13%9+1.1Momentum 10%47+4.7Track record 9%5+0.4Accountability 6%55+3.4Experts Score= 63Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORE

HomeShield Pest Control

Better than 69% of bed bug exterminators · #9 of 29

5.0★184 Google reviewsGoogle star rating as shown on Google Maps.
4.96★last 12 monthsAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yrs (avg 2.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
50%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

HomeShield Pest Control for termite inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.20
Usually paidThe price range customers picked most often for this job.$1–20
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$128–$371
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 44/100.How Job match is calculatedBuilt only from reviews Google tagged “Termite inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#21 / 21
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.80%

All 5 Google reviews tagged “Termite inspection”

★ J · 5 months ago

I would not recommend using this company. My experience with them started when I called them on a Tuesday. I was hoping to get a spot termite treatment on some ceiling joists in a bathroom. The Sheetrock was removed so the area I was looking to treat was fully exposed. I told them on the initial call that I needed…

OverpricedTermite inspection
★★★★★ Kay · Edited 5 months ago

We had a small issue with Homeshield that was quickly resolved by Danny the Branch Manager. He assured me that our service was not in in any way affected and came out to our home and re-serviced the whole house. Now that's what I call GREAT CUSTOMER SERVICE!! I will recommend them to ALL that inquire about Pest…

Paid $40–60Great priceTermite inspectionTermite exterminationSpider extermination
★★★★★ J · 5 months ago

leon was great explained everything great personally.

Reasonable priceTermite inspection
★★★★★ Robert · 6 months ago

Alek Miranda was at my house over 3 hours. He spent almost 45 minutes in my attic in the heat of the day. He walked my entire yard 2-3 times along with walking my entire roof. He is highly informational, I learned more about Rats and Termites than I probably really need to know. He actually waited for me to take…

Paid $200+Reasonable priceRodent exterminationTermite inspectionTermite extermination
★★★★★ Jeff · 5 months ago

Rating only, no written review.

Paid $1–20Great priceTermite inspection

vs category

Blue = HomeShield, grey = bed bug exterminators average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02026-Q2: 4.93★ (102 reviews)2026-Q3: 5.00★ (66 reviews)2026-Q4: 5.00★ (16 reviews)2026-Q22026-Q32026-Q4
This companyIndustrydot size = review count

Price

$79-18% vs typical bed bug exterminators

Bar = middle half of what customers paid · gold mark = category median.

Great price 27%Reasonable 65%Overpriced 3%Not sure 5%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%88+38.5Reliability 19%81+15.2Value 13%9+1.1Momentum 10%47+4.7Track record 9%5+0.4Accountability 6%55+3.4Experts Score= 63Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
88
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
81
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
—
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
9
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
47
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
5
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
55

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+0 / −0
Professionalism
+0 / −0
Responsiveness
+0 / −0
Punctuality
+0 / −0
Value
+0 / −0

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