Analyzing 5,431,0375.4M ReviewsFor 14,62314.6K Experts

Experts Reviews · Company report
HomeShield Pest Control logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%88+38.5Reliability 19%81+15.2Value 13%9+1.1Momentum 10%47+4.7Track record 9%5+0.4Accountability 6%55+3.4Experts Score= 63Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORE

HomeShield Pest Control

San Juan Capistrano, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #9Position by Experts Score among all companies we track in this category. of 29 bed bug exterminators · 5.0★ from 184 Google reviews

📞 Call (949) 625-0405Request a call backWebsite ↗

Report card

Percentile vs other bed bug exterminators (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: satisfaction and reliability; weakest: track record.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.HomeShield Pest Control is better than 88% of bed bug exterminators.A
88
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).HomeShield Pest Control is better than 81% of bed bug exterminators.A
81
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.HomeShield Pest Control is better than —% of bed bug exterminators.–
—
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.HomeShield Pest Control is better than 9% of bed bug exterminators.F
9
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.HomeShield Pest Control is better than 47% of bed bug exterminators.C
47
Track recordTrack record · 7% of the scoreReview volume and years with reviews.HomeShield Pest Control is better than 5% of bed bug exterminators.F
5
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.HomeShield Pest Control is better than 55% of bed bug exterminators.C
55

Reviews for your job

Customers hired HomeShield Pest Control for 8 kinds of job.

HomeShield Pest Control for termite inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.20
Usually paidThe price range customers picked most often for this job.$1–20
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$128–$371
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 44/100.How Job match is calculatedBuilt only from reviews Google tagged “Termite inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#21 / 21
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.80%

All 5 Google reviews tagged “Termite inspection”

J2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★

I would not recommend using this company. My experience with them started when I called them on a Tuesday. I was hoping to get a spot termite treatment on some ceiling joists in a bathroom. The Sheetrock was removed so the area I was looking to treat was fully exposed. I told them on the initial call that I needed…

OverpricedTermite inspection
Kay1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

We had a small issue with Homeshield that was quickly resolved by Danny the Branch Manager. He assured me that our service was not in in any way affected and came out to our home and re-serviced the whole house. Now that's what I call GREAT CUSTOMER SERVICE!! I will recommend them to ALL that inquire about Pest Control Service. D.W. - Irvine,CA

Paid $40–60Great priceTermite inspectionTermite exterminationSpider extermination
JLocal Guide · 72 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

leon was great explained everything great personally.

Reasonable priceTermite inspection
Robert13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Alek Miranda was at my house over 3 hours. He spent almost 45 minutes in my attic in the heat of the day. He walked my entire yard 2-3 times along with walking my entire roof. He is highly informational, I learned more about Rats and Termites than I probably really need to know. He actually waited for me to take…

Paid $200+Reasonable priceRodent exterminationTermite inspectionTermite extermination
Jeff2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Rating only, no written review.

Paid $1–20Great priceTermite inspection

Price

$79-18% vs typical bed bug exterminators

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 27%Reasonable 65%Overpriced 3%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Rodent extermination19$60–$323
Spider extermination12$85–$152
General pest inspection11$63–$119
Bug & insect extermination10$63–$126
Ant extermination8$48–$189
Termite inspection5$128–$371
Mosquito extermination4—
Hornet & wasp extermination4$71–$214

Compare with

Preventive Pest Control logoPreventive Pest ControlExperts Score 69San Juan Capistrano · 4.96★Neighborly Pest Control logoNeighborly Pest ControlExperts Score 64San Juan Capistrano · 4.88★CURA Termite & Pest Control Laguna Niguel logoCURA Termite & Pest Control Laguna NiguelExperts Score 56San Juan Capistrano · 4.91★