How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%100+14.1Replies to reviews 7%70+4.9Craft & service penalty96−0.4Momentum penalty60−4Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCOREHomeTeam Pest Defense
Jacksonville, FL · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #56Position by Experts Score among all companies we track in this category. of 60 ant exterminators · 4.9★ from 1,222 Google reviews
Report card
Percentile vs other ant exterminators (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.
Reviews for your job
Customers hired HomeTeam Pest Defense for 8 kinds of job.
HomeTeam Pest Defense for general pest inspection
Clear ✕All 211 Google reviews tagged “General pest inspection” · showing 160
The product does not prevent ants, spiders or other insects from returning. The service is fast and rushed. I’m very disappointed in this company.
HomeTeam has been fantastic with the pest controls around our home. Matt our technician is always very thorough with the tasks HomeTeam performs on our home. Matt is also very friendly, professional and knowledgeable with the various services HomeTeam provides. I highly recommend HomeTeam to anyone needing pest control for their home or property.
Patrick and the team continue to execute flawlessly. Highly recommend.
Always professional,not rushed,
Our Hone Team Rep is awesome. Always explains everything. If we need anything extra, the response is fast. Brian has been taking care of us for years and does an exceptional job .
For a great many years, Home Team has done a five star job protecting our home; plus a second property and house that we no longer own.They are thorough, professional, friendly and reliable.The woods behind our house leaves us vulnerable to critters and bugs who want to make our house their home. Home team has made…
So thankful for the excellent customer service!
Fantastic job very thorough
Have NEVER had any issues. Great service.
They did a outstanding job Thanks
The technician, Zach,was not only extremely knowledgeable about all kinds of bugs. He really took the time to spray, put down different types of pellets, etc. The people that came here from my previous company were here treating and gone before I could turn around. Not so with Zach. I was thoroughly satisfied with my service.
The man that came was very good. He checked all the stations found an active one. He explained everything to me and was very professional. He mentioned to me that Ken stepped down and won’t be doing this anymore and he was just filling in until a permanent person will be here. I was sad knowing it won’t be him. Great guy.
We r pleased with the results we received but I do wish the worker had of let me known he was here because I wanted to talk to him about treating some ant beds that r near our front entrance. When I called to make the appointment I spoke with the girl about it & she said that he would let me know when he arrives & I…
The company always lets me know ahead of time when they will be out to service my property. In addition, the service person is so friendly and takes his time, which is important to me.
Top level service that was easy to get started and very affordable. Alex was very knowledgeable and helped set up my service and Orlando arrived to do the work. Both were friendly and answered all my questions. I am very pleased with Hometeam services.
Very happy with the results in just a short time. Everyone was very professional &helpful. Will recommend this company to friends & family.
They are always so kind whether on the phone or in person. Our Technician is a very thorough young man who always acts on any of my questions or concerns. We've been using this company for a while now and I would recommend them to any friends or family asking for a good pest company.
Takes great care to keep us pest free!
Service techs did a great job.
This company is great and my technician is always willing to help make my home comfortable by keeping pests away. I highly recommend HomeTeam!
Very thorough technicians. Company is always easy to work with.
Excellent service
Terry was very helpful in getting service set up for our new home. Charlotte showed up promptly as scheduled, walked the property with me and explained everything that she was going to do and patiently answered my questions about our pets. It started raining while she was there so she waiting around for a while and…
Both Techs Dakota and Terrese were excellent on service. I would high recommend them.
Wilfredo was very professional and courteous. He performed our first service. He explained the service in detail and was so kind in telling me that if we had any questions or concerns after our service not to hesitate to call. He said a technician would come out any time between services if we needed them to.…
Been a customer for over 10 years. We have had the same tech most of that time. Which i think speaks well of the company. Quick to respond when we have issues. Which are rare. Very happy with service.
Very dependable quality services!
Great company!
They are always extremely nice and professional. The quality of their work is excellent.
FOLLOWED UP!! Matt always does a good job.
I have been using HomeTeam for the past 5 years and have not been disappointed. Their service is professional, customer centric, of high quality and very responsive. I am very happy with the value I receive. I highly recommend them.
Chris does an excellent job. Home Team has always been very responsive if we needed something done quickly.
"Tubes in the Wall" are the greatest in "critter" defense. We are serviced by Home Team member "Travis" (*****) who is positively the most knowalagable persor on critter control. He has become a welcome service member at our household in Florida.
Services done perfessionally, would like maintain Josh as my pest control service provider.
Took care of our needs and hopefully we'll continue to use them down the road
Very satisfied
We’ve used Home Team since we built our home 8+years ago. They are reliable, on time, professional, communicate well and we’ve had no pest issues because of their service.
The only issue I have is they are supposed to notify me 1 week ahead via email, to advise me of a scheduled service and that is not happening.
I’ve been using Home Team Pest Defense for years and they do a great job and the technicians are knowledgeable and professional.
Home Team Pest Control provides great customer service and is very responsive if I need any type of service. Very thorough when providing the services. I would recommend them to anyone.
The tech didn’t even spray my house. He sprayed my neighbors house and left the bill on their door. My address is clearly displayed on my house and on my mailbox which is the only mailbox in front of my house. Now I have to call to get the service redone, make sure I’m home so they don’t get lost, and still pay for the inconvenience.
Weve always been happy with Hometeam. We are picky customers and they regularly obligue us.
HomeTeam did a great job doing a Taexx service and setting up our Sentricon system for our home. They were on time, very friendly and super professional. Would highly recommend.
Courteous technician
The experience was very positive and would have rated this a 5 if I did not need to go out and clean my windows after the treatment on my patio and front porch
We have used this service for over 2 years. Have not had many issues with insects inside our home. They treat our home through tubes in our walls and termite traps outside. So far so good.
The Tech was polite and professional. But I just viewed my Service Comments report online. I totally disagree with the 3 “recommendations” that are checked off: 1. I do NOT have any trees or shrubs touching the house 2. I do NOT have any stacked wood against the house 3. I do NOT have any earth-to-wood contact…
Very responsive. Orlando was very nice and knowledgeable.
Have used them for over 20 years! Love their service and their employees!
Great company and customer service
Great service providers. They listen to any concerns and follow-up right away .
Consistent good quality and detail to work. There specialist are very well trained and spend the time to do the job right.
I've lived in Florida my entire life and bugs were always an issue. That’s the way I thought life was until I used HomeTeam. Since we bought our home and hired them we have never, ever seen one single bug that did not just walk in. These folks have pest control down to an exact science. It's rather remarkable. This…
I have been a customer of Home Team Pest Defense for 23+ years (16 years at this address). I love the fact that you have the same technician every time. I love the quick response if I do need follow up service (which I usually don't because they do such a great job) and I love how courteous the office staff is when…
The service technician is very good, accommodating and professional. Good customer service.
Great service !!
Great service. Arrived on time, explained everything thoroughly. Very reasonably priced.
Have used them for 4 years and could not be happier. They protect my house from all kinds of pests and termites. They are extremely thorough.
Dalton was a technical rep today he did a great job very thorough and careful
Hometeam always does a great job. Their techs are polite and knowledgeable. They always let us know when they arrive and when they’re done. I would recommend them to anyone.
Travis has done an excellent job keeping our house insect free for 4 years.
Always come out when I need them. Al ways professional and willing to address issues. Billing office needs a bit of work (sending invoices when already paid & renewals after) but overall would recommend.
Hometeam responded to our rodent problem by sending Chris out to our house within an hour. Chris recommended a solution. We agreed and he came back and installed it same day. We appreciate Hometeam and Chris.
Been with home team for years. Never had a complaint. They’re very professional & thorough!
The man that treated my home was on time for the appointment, and did a great job of concisely explaining the situation. I highly recommend this company.
The technician was professional, knowledgeable, and courteous. He did an excellent job of serving my home. He was a step above the competition.
I’ve been a customer for 20 years but get no discount. I think their service is good but constantly increasing in price. I might start seeing what other companies offer.
Love this company!
I’m am so impressed with this company from my first call with them through the friendly, professional and helpful tech who completed the work. Their pricing is fair. And their communication with the customer exemplary. I highly recommend them.
Great service! And, I’ve lived in Florida most of my life and this is the first time my home has been pretty much bug-free!
My technician was Cavin and he did an outstanding job servicing my home as a proactive step to avoid termites and many common pests. He was happy to explain what he was doing. A very polite man and very thorough.
Very responsive to your needs and requests.
This was the first pest control visit. He was very thorough and did a great job. So far so good.
We continue to use Home Team for our pest control because they are consistent in satisfying our needs! Their employees are courteous, knowledgeable and professional. Holly & Travis were our point of contacts at our last home and we just met Dylon this past weekend who also was professional & courteous! We used this…
What I can say but Awesome!! Terry from Home Team Pest Defense was great and explained all the services and what they offered and it was at amazing price. My Home Team service person was Dakota and she was amazing. On time, great price and five star service! If you need pest control or any other kind of pest service…
Great and courteous people.
Kenneth was friendly and professional
Responsive & ready to answer questions.
Florida, very professional . Took time to explain process. Overall good experience.
My technician Ricky was on time, professional, friendly and efficient.
David was extremely professional and knowledgeable. They did an extensive bug control.. very happy with service…
Service tech was polite, informative and thorough.
Professional and very polite. Asked questions and explained services.
Very thorough. Edwin was professional yet approachable and explained everything he was doing. Highly recommend.
Dillion was my service rep and educated me on preventative measures to ensure my home is protected.
Always professional, thorough, excellent service all around.
HomeTeam provided excellent service. Our exterminator inspected the outside and inside of our house, cleaned off spiderwebs and destroyed hornet nests, then sprayed to stop any other bugs. Our tech was professional and answered all of our questions. Would definitely recommend!
My new technician was on time, listened to my concerns and tackled every area I asked to be sprayed in my new home. My family has used Home Team Pest for 11 years and it’s nice to know that even when you move, the service is still top notch! Definitely trust the Home Team family!
Totally professional and knowledgeable in extermination services. We're very happy and comfortable in our bug free home.
Dominique was very professional and thoroughly explained the process. Prior to my establishing service I spoke with Terry. He solidified my decision to use this company. His personality, ability to explain the different services and offered to connect if I ever had any issues. I hope this level of service remains! I’m sold!
Great experience! Prompt and professional service. Friendly and courteous staff!
Very professional & thorough - highly recommend!
I am very pleased with my first pest service from HomeTeam. Ethan was on time, professional, and very friendly. He listened to all of my concerns and carefully addressed every bug problem I had, especially with the black ants I've been struggling with. The level of detail was outstanding as he tracked the slow ants…
They were very professional and courteous.
David was very pleasant and professional. He explained the entire process before and after the job was completed. He was able to answer all my questions in detail. I am very satisfied with service rendered.
The HomeTeam team was excellent. They showed up on time, were very thorough in explaining their services and process, and very friendly. I would very much recommend their services.
Looking for Pest Control just for maintenance. Called a few places but Home team got my business because of their professionalism, friendliness, and attention to detail
Top quality from start to finish. Terrance did a great job answering all of my questions when I saw him and his truck while I was walking my dog. He was able to fit me in that day! Very impressed with the customer service and knowledge.
Great service. They gave us an appointment right away and the technician was on time, polite, trustworthy. The sales person responsible for the contract and scheduling was super helpful and accommodating. He answered all of our questions. Highly recommend.
Joseph my inspector was awesome. I only want him to do my house. Great personality as well
Start up Service on a new home. Initial spray around the perimeter and checked for any insect infestation. I’ve used Home Team Pest Control in my previous home they do a great job are very responsive and effective.
Philip was excellent. Took care of the entire house and surrounding yard. Explained everything in detail, including the treatment and the program. Highly recommend.
This was my first scheduled service with Home Team. Our technician, Kenny, was thorough, knowledgeable and friendly.
Very professional and customer service oriented. I would definitely recommend to my family and friends. Definitely went above and beyond.
Setting up service was easy, technician was on time, courteous, and answered all our questions. I highly recommend Home Team!
The service was very professional. Thank You very much Mr. Sean
Very professional service with friendly technicians and office staff. Provides digital receipts and answers all your questions.
Excellent service and amazingly professional team! Highly recommend them!
We have been customers for more than 5 years and have been consistently impressed with the professionalism of the technicians and consistent quality of the service they perform. Our most recent service performed by Joel was a great example of the high quality service that we have received. I recommend this provider.
Clean efficient service .
Very professional and well explained service.
Bryan Wiggins was the Home Team Pest Technician who helped to refill our Taexx in-home insect protection system and restock our termite protection system outside our house. He was courteous and explained everything he was doing, adding tips on how to keep our house insect-free after he sprayed both inside and out.…
They are extremely professional, courteous and helpful. They make you feel important and will happily answer any questions that you may have. I am so happy to have chosen them.
This was our first meeting and both men were very friendly and professional. They knew their product and explained the process very specifically. They took their time with the explanations. I hope to never know as much as they do about bugs! Thank you to both Philip and Scott.
He was friendly, explained everything, gave us the options, and fixed our current bug problems. Thanks!
I was very happy with our initial termite inspection and pest control service. Everything was explained to us and our technician was very friendly and professional.
My husband and I moved into our newly built home less than a week ago. I called HomeTeam to schedule a technician to inspect and treat the interior and exterior of the house. The technician arrived promptly at the agreed upon time. He was polite, respectful and very informative. Services were provided in a quick,…
On time, quick polite and professional. Highly recommend
Very professional and explained the process so I would understand what to look for between services. Tony was a great Tech I highly recommend this company for pest control.
We received services for pest control and mosquitoes. Both gentleman who came were professional. They wore their mask and covered their shoes before entering my house. The communicated every thing they were doing.
They did a thorough job both inside and out.
Friendly Staff, was prompt and on-time for appointment. All my concerns were addressed and taken care of. I feel very confident using Home Team.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 211 | $56–$116 |
| Ant extermination | 124 | $71–$186 |
| Bug & insect extermination | 122 | $58–$116 |
| Home inspection | 119 | $63–$171 |
| Spider extermination | 110 | $65–$146 |
| Termite inspection | 102 | $91–$371 |
| Cockroach extermination | 100 | $90–$282 |
| Hornet & wasp extermination | 76 | $61–$246 |
