Analyzing 8,081,2968.1M ReviewsFor 22,89622.9K Experts
Google reviewers rate HomeTeam Pest Defense 4.9 out of 5 based on 1,889 reviews. Customers frequently praise the punctuality of technicians, who typically send day-ahead notifications, and highlight the effectiveness of bi-monthly exterior and in-wall treatments for eliminating pests like ants, scorpions, and crickets. Common criticisms in lower-rated reviews focus on inconsistent pricing, aggressive subscription tactics, and unauthorized marketing contact, including continued outreach after opting out or ignoring no-solicitation signs.
Data from Google, last updated November 2, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
Bar = this company · dark tick = category median.
1,889 Google reviews we collected
Phrases our text analysis found in 1,164 written reviews
Price verdicts customers left with their Google review
Middle half of what 95 customers paid ($53–$106) · gold mark = category median.
How often each topic comes up in the written reviews
We read 1,164 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jordan has been our service tech and he’s so kind and keeps great contact.”
“Do not use this company, Pamela is a very rude person on the phone 1st off.”
“Jordan does a great job and usually lets us know the day before he arrives for a service.”
“Do not recommend - After several months of poor service, I canceled service (missing appts, ant issues) on June 5th.”
“We’ve had no bugs and when the occasional ant or pest shows up I am able to get a service usually as soon as the next day.”
“…he schedules, say they will be at home at one point, hear nothing or no show, when asked, then reschedule and never show or call.…”
“Friendly, walked me through the treatment and what he was performing at the time of the visit.”
“We highly recommend HomeTeam Pest Defense to anyone looking for dependable, hassle-free pest control!”
“I do not recommend dealing with their inconsistent and predatory pricing tactics.”
“Reliable service--friendly, knowledgable, & always day ahead notification and courteous "before and after" service/notice, keeping my dogs inside and…”
“I have been lied to on several occasions along with no-shows.”
“Excellent service with attentive staff, coupled with affordable pricing that offers great value for quality.”
“The technicians have always been courteous and effective, but the new prices are simply not reasonable for routine service.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired HomeTeam Pest Defense for 8 kinds of job. Pick one to see what they paid and said.
Home Team Pest Defense is a excellent company. Great employees with excellent customer service. They have been serving my home for the last 11 years. Mr.Hall
Wonderful experience with Home Team Pest Defense! We’ve had no bugs and when the occasional ant or pest shows up I am able to get a service usually as soon as the next day. Our technician always lets us know ahead when he is coming and has been a pleasure to speak with! Couldn’t recommend enough!
Solomon serviced our house. Did a great job, friendly and professional. Knows his skill and explains the process of different treatments.
We’ve been using HomeTeam Pest Defense for almost 11 years, and we’ve had nothing but great experiences. We have the Taexx in-wall pest defense system that they service every other month, and they also spray the exterior of our home, including both the front and backyard. Our technicians are always friendly,…
I have received excellent service and the technician is very professional and courteous.
I was able to call directly with an ant issue and home team came out without hesitation. I’m so glad for thst
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 278 | $50–$106 |
| Bug & insect extermination | 225 | $56–$108 |
| Spider extermination | 160 | $61–$139 |
| Ant extermination | 145 | $61–$161 |
| Cockroach extermination | 144 | $58–$156 |
| Home inspection | 136 | $56–$144 |
| Rodent extermination | 73 | $68–$323 |
| Hornet & wasp extermination | 68 | $58–$156 |
4.9 ★★★★★ 1,889 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Despite opting out of information sharing with my home builder, Lennar, this HomeTeam Pest Defense company still texts, emails, and calls me regularly.
We regret to learn of this, Kyle. Please contact us at (702) 388-7500 so we can resolve your communication preferences immediately.
Home Team Pest Defense is a excellent company. Great employees with excellent customer service. They have been serving my home for the last 11 years. Mr.Hall
We are glad to hear this, Mr. Hall! Eleven years of trust means everything to us. Our team is proud to serve your home.
Still not one critter in the house, garage or yard. Very good service. Very happy with Home team
We are overjoyed to hear no critters for over a year! Thank you for trusting HomeTeam Pest Defense, Pam.
Been using them for 2.5 years and have loved out experience. Jordan has been our service tech and he’s so kind and keeps great contact.
Thanks for your loyalty over 2.5 years, Talon! We're glad Jordan has made your experience so positive with his kindness and communication.
They always do a great job keeping us pest free!
Thank you for your wonderful feedback, Michael! Keeping you pest free is exactly what we're here for.
Jordan does a great job and usually lets us know the day before he arrives for a service. Thank you.
Thank you for taking the time to share this. We're glad Jordan's communication and service have made a positive difference for you.
Jesus always does a great job for our property! Please give this kind, courteous, professional technician a raise! Cheers! Frank & Carol K.
We are pleased to hear Jesus made such a great impression! We'll share your kind words with him. Thank you, Frank & Carol!
Wonderful experience with Home Team Pest Defense! We’ve had no bugs and when the occasional ant or pest shows up I am able to get a service usually as soon as the next day. Our technician always lets us know ahead when he is coming and has been a pleasure to speak with! Couldn’t recommend enough!
Thank you for your wonderful feedback, Rachel! Quick service, proactive communication, and a pest-free home — we're glad to deliver that consistently.
Bi-monthly service just started.
Always perfect!!
We are pleased to hear this, Robert! Knowing our service is always perfect means a great deal to us.
Analyzing 8,081,2968.1M ReviewsFor 22,89622.9K Experts
