Pest control service · White Settlement, TX · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%74+40.4Reliability 24%66+16Value 14%100+14.1Replies to reviews 7%95+6.7Craft & service penalty92−0.8Momentum penalty79−2.1Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#51 of 53 rodent controliPosition by Experts Score among all companies we track in this category. · better than 4%
4.8★★★★★1,276 Google reviews · 23 photos
91%five-star reviews
4.68★last 12 monthsiAverage stars on reviews from the last 12 months only.
6.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
73%reviews answered by the owner
$103typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate HomeTeam Pest Defense 4.8 out of 5 based on 1,276 reviews, with the owner responding to 73% of them. Customers frequently praise the punctuality, friendly communication, and thoroughness of technicians who explain services and address specific pest issues. However, recurring criticisms in low-star reviews highlight missed appointments, incomplete service execution, and difficulties resolving billing disputes or cancellation requests.
Google rating: 4.8 out of 5 from 1,276 reviews (91% five-star).
Reviews on this page: 1,276 Google reviews (715 with written comments, 7 with photos).
Owner responses: the business replied to 73% of reviews.
Most recent review: October 22, 2026.
Service: Rodent Control serving White Settlement, Texas.
Data from Google, last updated October 26, 2026.
Score profile vs other rodent control
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
HomeTeam Pest DefenseRodent Control median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.HomeTeam Pest Defense: 74/100 on this factor. Category median: 94.B
74
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.HomeTeam Pest Defense: 66/100 on this factor. Category median: 92.B
66
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.HomeTeam Pest Defense: 92/100 on this factor. Category median: 98.A
92
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.HomeTeam Pest Defense: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.HomeTeam Pest Defense: 79/100 on this factor. Category median: 100.B
79
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.HomeTeam Pest Defense: 95/100 on this factor. Category median: 98.A
95
Bar = this company · dark tick = category median.
Star ratings
1,276 Google reviews we collected
4.8of 5
5 stars1,15591%
4 stars635%
3 stars91%
2 stars81%
1 star413%
Praise vs complaints
Phrases our text analysis found in 715 written reviews
96%praise
Praise1,11796%
Complaints444%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price2624%
Reasonable7265%
Overpriced22%
Not sure109%
$103-7% vs typical rodent control
Middle half of what 82 customers paid ($48–$146) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude41135%
Quality & results25922%
Speed & response17715%
Communication13111%
Would recommend908%
Price & value575%
Honesty & trust363%
What customers talk about
We read 715 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are very prompt, friendly, and stand by what they say.”
“This Megan lady was extremely rude with an attitude once I told her I wanted to stop speaking with her and just talk to the supervisor and lo and beho…”
“They responded quickly and provided excellent service.”
“We have been with them for almost a year now, and the communication nowadays is terrible.”
“They sent out Jesse the same day to take care of my ant problem.”
“and it already second time they no show on the appointment , at 7:30am on Saturday .”
“Great service, notified 30 minutes prior to arrival, very professional explained the whole service and answered all my questions.”
“I would absolutely recommend this company, and Carlos specifically.”
“Paid almost $250 for service was supposed to come out twice only came once and still having pest issues… do not recommend using this company at all”
“Super affordable, agent was friendly n knowledgeable”
“So NOT WORTH IT!”
“Honestly was thinking of canceling service but Zach Bells services were great.”
“This billing practice is misleading and feels inconsistent with what was represented when I became a customer.”
People customers mention
Carlos19 reviews
Larry16 reviews
Control11 reviews
Worth10 reviews
Eric7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired HomeTeam Pest Defense for 8 kinds of job. Pick one to see what they paid and said.
JaimeLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★
I used HomeTeam Pest Defense a few years ago on another property, so I decided to give them another try when I bought my new home. Unfortunately, it didn't work out this time.
The quality of the service wasn't great. There are still quite a few bugs, and although they marked the work as complete, it wasn't. They…
Paid $200+
stacy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great customer service! They responded quickly and provided excellent service. Carlos was great, knowledgeable, and super professional. Thank you
Paid $40–60Reasonable priceHome inspection
kathryn7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great service, notified 30 minutes prior to arrival, very professional explained the whole service and answered all my questions.
Paid $40–60Reasonable priceService not listed
Amina2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★
I had a very disappointing experience with this company. They took my payment on July 14 and scheduled an appointment for Monday at 1:00 PM. They did not come at the scheduled time. They had apparently come earlier in the morning when we were not home and, according to them, they only sprayed one area outside the…
Paid $20–40
HeleneLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Carlos was so helpful in explaining what work he did and how he can help with anything thing I need. This is new to me having a pest service but the customer service has been awesome! I know I can call Carlos anytime and he will take good care of me and my new home
Paid $40–60Reasonable priceService not listed
LexLocal Guide · 9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I called HTPD for an emergency service. They sent out Jesse the same day to take care of my ant problem. It's hasn't been a full day since I was helped so I'm not sure how effective the service was as of yet, Jesse told me if I have any issues please call and he would take care of me. The customer service aspect of my encounter has been great.
I left the garage door open when I was at home and I do not think they spray in the garage like they usually do and leave bug traps .. none was in there …
Price assessment: Not sure
Services: General pest inspection
Pest type: Other
Response from the owner · 2 days ago
Thank you for your review. We understand the garage was missed during your service. Please ensure this is noted for your next visit.
Eliyah Rodriguez7 reviewsiTotal number of Google reviews Eliyah has written across all businesses on Google Maps, not just this one.
I used HomeTeam Pest Defense a few years ago on another property, so I decided to give them another try when I bought my new home. Unfortunately, it didn't work out this time.
The quality of the service wasn't great. There are still quite a few bugs, and although they marked the work as complete, it wasn't. They missed several nests in plain sight, including right by the front door. The service notes also didn't make sense. For example, they noted the grass was too long, even though the lawn had just been freshly cut.
I've asked to cancel four times, and they have yet to acknowledge any of my requests. If you do cancel, be aware that they may continue trying to bill you, so call them directly and ask exactly what any fees are for.
I'm sharing this in hopes it helps someone else. Just be cautious.
Price: $200+
Response from the owner · 3 weeks ago
We apologize for falling short, Jaime. Missed nests and unresolved cancellation requests are serious concerns. Please call us at (817) 560-4212 so we can make this right.
Lisa Rollins3 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Great service, notified 30 minutes prior to arrival, very professional explained the whole service and answered all my questions.
Price assessment: Reasonable price
Price: $40–60
Services: Service not listed
Pest type: Ants, Spiders, Other
Response from the owner · a month ago
We are thrilled to hear about your great service experience. Timely notifications, professionalism, and clear explanations are what we aim for. Thank you, Kathryn!
Robert Santiago9 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Carlos, home technician, clearly communicated before coming onsite. Once at the home, he walked me around the house and stated problems to solve, where he was going to attack and the expected results. He gave me an opportunity to show areas I wanted addressed. He even educated me on the different bugs, how they attack and which ones were not a real threat (honey bees)!
Thanks for your attention and ensuring before you left that I was pleased and happy with the visit. Please send him again and everytime. 💯
Response from the owner · a month ago
Thank you, Robert! We're glad Carlos delivered such a thorough, communicative visit. We'll make sure he's recognized. We appreciate your trust in HomeTeam Pest Defense.
