Experts Reviews · Company report
Hometown Plumbing and Septic logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%72+5.1Craft & service penalty95−0.5Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Hometown Plumbing and Septic

Atlanta, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 19 sewer services · 5.0★ from 387 Google reviews

Report card

Percentile vs other sewer services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hometown Plumbing and Septic is better than 96% of sewer services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hometown Plumbing and Septic is better than 95% of sewer services.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hometown Plumbing and Septic is better than 95% of sewer services.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hometown Plumbing and Septic is better than 100% of sewer services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hometown Plumbing and Septic is better than 100% of sewer services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hometown Plumbing and Septic is better than 72% of sewer services.B
72

Reviews for your job

Customers hired Hometown Plumbing and Septic for 8 kinds of job.

Hometown Plumbing and Septic for outdoor plumbing system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.21
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.90
Usually paidThe price range customers picked most often for this job.$2,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$476–$2.1k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Outdoor plumbing system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 13
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 21 Google reviews tagged “Outdoor plumbing system repair”

Travis3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Great team of guys they go the extra mile to make sure they accommodate all your needs and get the job done right highly recommended

Paid $2,000+Great priceDrain cleaningPlumbing pipe repairOutdoor plumbing system repair
KatieLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

We used this plumbing company over the summer to fix our water line, and they did a great job. Today we had another leak, so we contacted them again. They responded right away and were able to come out immediately. They quickly found where the leak was and fixed it on the spot. Communication was fast, service was…

Reasonable pricePlumbing leak detectionOutdoor plumbing system repair
William10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Cody, Chase and Steve were FANTASTIC!!! They were on time, professional, polite, fair, honest, efficient. Completed all the work in a clean and proficient manner. Would hire again and highly recommend!!

Great priceDrain cleaningOutdoor plumbing system repair
Dan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Very professional. Their emphasis was doing the right thing. We had issues in septic from original installation. They fixed it.

Paid $2,000+Reasonable priceSewer cleaningOutdoor plumbing system repairSewer repair
DaveLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

3rd time I’ve had Hometown out to my house. Three different service needs. This time the septic cleaned and serviced. I hadn’t had anything done to it in over 25 years. Great employees. Knowledgeable and courteous. Will continue to recommend them to others.

Customer photo from Dave's review
Paid $2,000+Reasonable priceSewer cleaningOutdoor plumbing system repair
Steve6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Hometown was very quick to address our leaking water line, by arriving the next business day. Their prices were reasonable and they even helped us get a toilet working properly at no extra charge.

Paid $2,000+Reasonable priceToilet repairOutdoor plumbing system repair
Heather8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Cody contacted me promptly after my inquiry, and offered to come out the next day. He found some issues that needed to be corrected and drained the septic tank, all at a very reasonable price for the work involved. He took time to explain everything so that I understood the necessary repairs. I appreciate the…

Sewer cleaningOutdoor plumbing system repair
SunnyLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★

Before I met Tim, my first plumber messed up.Leak run all the street. Tim and his team help me removed all old parts install new one. (sprinkler tee connection at water meter. Reconnected to first generation polyethylene piping.) When my meter was still run between 0.01 and 0.04 rate. I doubted that he had fixed…

Paid $400–500Reasonable priceOutdoor plumbing system repair
SicilianaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Another professional service/install of new toilet on 1/2 bath. Great technical plumbing abilities, and customer service. Happy with all toilet repairs, valve and new toilet replacements, as well as, unclogging drains. Mindfulness with cleanliness while working in both of my properties. Great job by Cody and…

Customer photo from Siciliana's reviewCustomer photo from Siciliana's reviewCustomer photo from Siciliana's review
Reasonable priceSewer cleaningOutdoor plumbing system repairSewer repair
Mark1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great service and did a fantastic service l. I will use them in the future

Paid $1,000+Great priceSewer cleaningOutdoor plumbing system repairSewer repair
TurnKey9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

As a property management company overseeing multiple properties, we rely heavily on dependable vendors, and this septic company has proven to be a valuable partner. Their team is responsive, professional, and knowledgeable. They handle inspections, pumping, repairs, and emergency calls efficiently while keeping us…

Great priceToilet repairDrain cleaningPlumbing pipe repair
Kevin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We had a blowout on our main supply line to the house. I called Tim and he and Steve came out, found the problem and made the needed repairs to restore our water supply to the house. This is the second time I've called Hometown and again they were prompt, professional and provided great service and piece of mind.

Outdoor plumbing system repair
A&T2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Highly recommend these guys for your septic needs. I was in a pinch and having them come in for a second opinion on a large system repair. From the first phone call with Cody I was given confidence that he would operate at a high level. They came well equipped for the estimate and were able to scope and show me my…

Paid $1,000+Reasonable pricePlumbing pipe repairOutdoor plumbing system repairSewer repair
Larry8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

These guys are great! Could have sold me stuff I did not need to have done. Instead, spent a lot of time on a very cold day trying to help me solve a problem. Cannot say enough good things.

Paid $1–100Great priceOutdoor plumbing system repair
Jaclyn10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Always prompt and professional with very competitive pricing. Also Tim and his crew are not afraid to tackle a challenging or complex job!!

Great priceOutdoor plumbing system repair
Bill12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★

Day after Thanksgiving. They were here within 3 hrs of call. Fixed, cleaned up, and left. Pleasant and knowledgeable. Definitely would recommend!

Paid $700–800Not sureOutdoor plumbing system repair
KayleeLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Always quick response time and honest service. It’s hard to find companies that you can trust and this is one that you can!

Great priceOutdoor plumbing system repair
Ivan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Cody and Chase were knowledgable and courteous.

Paid $1,000+Reasonable priceOutdoor plumbing system repair
Joyce7 months ago★★★★★

Rating only, no written review.

Reasonable priceDrain cleaningOutdoor plumbing system repair
Tricia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $1,000+Reasonable pricePlumbing pipe repairSewer cleaningOutdoor plumbing system repair
David8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Outdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality

Price

$498-4% vs typical sewer services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 57%Overpriced 0%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Sewer cleaning21$340–$721
Plumbing pipe repair21$292–$1.4k
Outdoor plumbing system repair21$476–$2.1k
Sewer repair18$676–$2.1k
Toilet repair16$173–$607
Drain cleaning15$209–$529
Plumbing leak repair13$246–$517
Plumbing leak detection12$114–$417

Compare with