Analyzing 7,228,9267.2M ReviewsFor 20,49220.5K Experts

Experts Reviews · Company report
Hometown Plumbing and Septic logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%72+5.1Craft & service penalty95−0.5Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Hometown Plumbing and Septic

Atlanta, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 19 sewer services · 5.0★ from 387 Google reviews

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Report card

Percentile vs other sewer services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hometown Plumbing and Septic is better than 96% of sewer services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hometown Plumbing and Septic is better than 95% of sewer services.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hometown Plumbing and Septic is better than 95% of sewer services.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hometown Plumbing and Septic is better than 100% of sewer services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hometown Plumbing and Septic is better than 100% of sewer services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hometown Plumbing and Septic is better than 72% of sewer services.B
72

Reviews for your job

Customers hired Hometown Plumbing and Septic for 8 kinds of job.

Hometown Plumbing and Septic for plumbing leak detection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$114–$417
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing leak detection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 14
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Plumbing leak detection”

Katherine6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Tim and Cody are absolutely hands-down the best in the business!!!

Great priceToilet repairDrain cleaningPlumbing leak detection
KatieLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

We used this plumbing company over the summer to fix our water line, and they did a great job. Today we had another leak, so we contacted them again. They responded right away and were able to come out immediately. They quickly found where the leak was and fixed it on the spot. Communication was fast, service was…

Reasonable pricePlumbing leak detectionOutdoor plumbing system repair
RickLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

The team at Hometown plumbing has been our go to service provider for over 10 years now. They are honest, reliable and thorough. They take their time to explain what may be the issue and realistic and affordable quotes.

Paid $1–200Great pricePlumbing leak detection
Darlene8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Tim was very responsive and was able to come out less than an hour after I contacted him. Thank goodness it was an easy fix and didn’t cost a lot of money. I’ve known this company to be very honest, dependable and reasonably priced. I would highly recommend them.

Paid $1–200Great pricePlumbing leak detection
Shirley5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Tim is the best plumber ever! He arrives on the and is very efficient. I will never use any other plumber.

Plumbing leak detection+ Responsiveness+ Punctuality+ Quality
Rick9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Hometown is the best! I called on a Saturday morning around 6:30am. Spoke with Cody and explained we had a leak detected by our Moen Smart whole home water shutoff system. He arrived at 7:30 and identified the problem within 10 minutes. Took him about 45 minutes to replace the section of pipe that had a pin hole…

Paid $200–400Reasonable pricePlumbing leak detectionPlumbing pipe repair
Leslie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Cody and Tim run a 5 star operation. They are genuine and transparent with their pricing. This is their business and they take pride in the service and work performed. Integrity is a rare quality these days. I will be recommending them heavily for anyone that needs septic, waterline or plumbing repairs. Thank you gentlemen!

Paid $1,000+Reasonable priceWater heater installationDrain cleaningPlumbing leak detection
Mark3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Hometown Plumbing and Septic once again helped us out of a jam. We had a mysterious leak under our sink, and Tim and Steve were able to quickly diagnose and install and new faucet. They are the real deal. If you need a quality plumber who will shoot you straight, then give Hometown Plumbing and Septic a call.

Paid $200–300Reasonable pricePlumbing leak detectionFaucet repair
STEVEN6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Quick response, professional, fair. Hard to find qualities in a contractor these days!

Reasonable pricePlumbing leak detectionPlumbing leak repair
Sandi5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Home Town Plumbing has always been fast in responding to my problems, assessing the situation and then letting me know what needs to be done. Very professional and always within the time frame they set for arriving!! They have my vote for plumbing problems in the future

Plumbing leak detectionPlumbing pipe repair+ Punctuality+ Quality+ Professionalism
HappyLocal Guide · 111 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I called them believing I had a plumbing leak, they came right over and helped me find that the leak was coming from a gutter and the water was coming down inside my walls down to my basement. Was very grateful for the assistance. Will call them again for future plumbing issues.

Plumbing leak detection+ Responsiveness+ Punctuality+ Quality
Mitch4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Always a great experience having Hometown Plumbing work on our home. Great people and great value.

Plumbing leak detectionPlumbing leak repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality

Price

$498-4% vs typical sewer services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 57%Overpriced 0%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Sewer cleaning21$340–$721
Plumbing pipe repair21$292–$1.4k
Outdoor plumbing system repair21$476–$2.1k
Sewer repair18$676–$2.1k
Toilet repair16$173–$607
Drain cleaning15$209–$529
Plumbing leak repair13$246–$517
Plumbing leak detection12$114–$417

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