Experts Reviews · Company report
Hometown Plumbing and Septic logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%72+5.1Craft & service penalty95−0.5Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Hometown Plumbing and Septic

Atlanta, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 19 sewer services · 5.0★ from 387 Google reviews

Report card

Percentile vs other sewer services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hometown Plumbing and Septic is better than 96% of sewer services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hometown Plumbing and Septic is better than 95% of sewer services.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hometown Plumbing and Septic is better than 95% of sewer services.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hometown Plumbing and Septic is better than 100% of sewer services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hometown Plumbing and Septic is better than 100% of sewer services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hometown Plumbing and Septic is better than 72% of sewer services.B
72

Reviews for your job

Customers hired Hometown Plumbing and Septic for 8 kinds of job.

Hometown Plumbing and Septic for plumbing pipe repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.21
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$292–$1.4k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing pipe repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 14
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 21 Google reviews tagged “Plumbing pipe repair”

Travis3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Great team of guys they go the extra mile to make sure they accommodate all your needs and get the job done right highly recommended

Paid $2,000+Great priceDrain cleaningPlumbing pipe repairOutdoor plumbing system repair
Katherine6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Tim and Cody are absolutely hands-down the best in the business!!!

Great priceToilet repairDrain cleaningPlumbing leak detection
LeoLocal Guide · 4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

If you’re looking for an honest and efficient plumber, look no further than Hometwon Plumbing. Great rates too.

Paid $400–600Reasonable priceWater heater installationPlumbing pipe repairWater tank repair
NicholasLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Had a leak under our rental. Didn’t know who to call, friend said call these guys. They answered a text quickly and showed up in about an hour. Nice guys, good looking van, fixed two leaks and on their way. Thanks for the help.

Paid $200–400Not surePlumbing pipe repair
Rick9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Hometown is the best! I called on a Saturday morning around 6:30am. Spoke with Cody and explained we had a leak detected by our Moen Smart whole home water shutoff system. He arrived at 7:30 and identified the problem within 10 minutes. Took him about 45 minutes to replace the section of pipe that had a pin hole…

Paid $200–400Reasonable pricePlumbing leak detectionPlumbing pipe repair
Neil6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Hometown plumbing is great! I have used them many times over the years for small and large projects. They’re always professional, communicate well, do things for a fair price and do excellent work.

Paid $200–400Reasonable pricePlumbing pipe repairPlumbing leak repair
Ina6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Tim was amazing. It took him 10 minutes to figure out the problem. Very professional, communicative, prompt and friendly

Paid $1–100Great pricePlumbing pipe repair
Katherine2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Tim and his team are prompt, professional and knowledgeable. They are glad to help you understand the problem and what the solution is. We would not hire anyone else, in fact several of the staff use them for their own homes.

Reasonable priceDrain cleaningPlumbing pipe repairFaucet repair
AES6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Tim was very kind and understanding. He fixed our kitchen plumbing very quickly and accurately. The price was very reasonable.

Paid $100–200Great pricePlumbing pipe repair
TurnKey9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

As a property management company overseeing multiple properties, we rely heavily on dependable vendors, and this septic company has proven to be a valuable partner. Their team is responsive, professional, and knowledgeable. They handle inspections, pumping, repairs, and emergency calls efficiently while keeping us…

Great priceToilet repairDrain cleaningPlumbing pipe repair
A&T2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Highly recommend these guys for your septic needs. I was in a pinch and having them come in for a second opinion on a large system repair. From the first phone call with Cody I was given confidence that he would operate at a high level. They came well equipped for the estimate and were able to scope and show me my…

Paid $1,000+Reasonable pricePlumbing pipe repairOutdoor plumbing system repairSewer repair
BrianLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

I had Tim come out with a new water heater to install. He was able to get mine working again after another plumbing company told me mine was broke and need replacing. The water line wasn't opened properly. He didn't charge a dime for the diagnosis and repair. Update I had Tim come back out and install a Moen Flo…

Paid $1,000+Reasonable pricePlumbing pipe repairSewer cleaningWater heater repair
Cameron7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Got my problem fixed quick and for a fair price. Communication was great as well. Definitely recommend.

Plumbing pipe repair
Sandi5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Home Town Plumbing has always been fast in responding to my problems, assessing the situation and then letting me know what needs to be done. Very professional and always within the time frame they set for arriving!! They have my vote for plumbing problems in the future

Plumbing leak detectionPlumbing pipe repair+ Punctuality+ Quality+ Professionalism
Mitch4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Always a great experience having Hometown Plumbing work on our home. Great people and great value.

Plumbing leak detectionPlumbing leak repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Helen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Kudos goes out to Tim with Hometown Plumbing. He fixed a broken pipe in our pool pump house. Cramped quarters and everything. I recomomend them for any plumbing need large or small.

Plumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Jan6 months ago★★★★★

Rating only, no written review.

Paid $200–300Reasonable pricePlumbing pipe repair
scott1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Rating only, no written review.

Paid $1,000+Reasonable pricePlumbing pipe repair
Tricia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $1,000+Reasonable pricePlumbing pipe repairSewer cleaningOutdoor plumbing system repair
Margaret3 years ago★★★★★

Rating only, no written review.

Faucet repairPlumbing pipe repairShower repair+ Responsiveness+ Punctuality+ Quality
Randall7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Plumbing pipe repair+ Responsiveness+ Punctuality+ Quality

Price

$498-4% vs typical sewer services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 57%Overpriced 0%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Sewer cleaning21$340–$721
Plumbing pipe repair21$292–$1.4k
Outdoor plumbing system repair21$476–$2.1k
Sewer repair18$676–$2.1k
Toilet repair16$173–$607
Drain cleaning15$209–$529
Plumbing leak repair13$246–$517
Plumbing leak detection12$114–$417

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