Experts Reviews · Company report
Hometown Plumbing and Septic logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%72+5.1Craft & service penalty95−0.5Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Hometown Plumbing and Septic

Atlanta, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 19 sewer services · 5.0★ from 387 Google reviews

Report card

Percentile vs other sewer services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hometown Plumbing and Septic is better than 96% of sewer services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hometown Plumbing and Septic is better than 95% of sewer services.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hometown Plumbing and Septic is better than 95% of sewer services.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hometown Plumbing and Septic is better than 100% of sewer services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hometown Plumbing and Septic is better than 100% of sewer services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hometown Plumbing and Septic is better than 72% of sewer services.B
72

Reviews for your job

Customers hired Hometown Plumbing and Septic for 8 kinds of job.

Hometown Plumbing and Septic for sewer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.18
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$676–$2.1k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Sewer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 12
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 18 Google reviews tagged “Sewer repair”

Dan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Very professional. Their emphasis was doing the right thing. We had issues in septic from original installation. They fixed it.

Paid $2,000+Reasonable priceSewer cleaningOutdoor plumbing system repairSewer repair
Carolyn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Cody is amazing & so customer focused. Highly recommend Hometown for all your septic needs!

Paid $2,000+Great priceSewer cleaningSewer repair
BeverleyLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I can’t recommend Hometown Plumbing and Septic enough! From start to finish, their team was professional, on time, and clearly knew what they were doing. They found and repaired our septic line issue with care and attention to detail — even in tough digging conditions — and kept the work area as tidy as possible…

Customer photo from Beverley's reviewCustomer photo from Beverley's reviewCustomer photo from Beverley's reviewCustomer photo from Beverley's review
Paid $2,000+Great priceSewer cleaningSewer repairService not listed
Russell1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Chase was excellent as expected. Expertise with quick, confident analysis of the problem. He got us back and running in no time. Thanks!

Paid $800–1,000Reasonable priceSewer repair
Red8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Cody and his team were out here today and did an exceptional job on fixing the break that was in the sewer pipe, and on top of that, very punctual, something i typically don't get. He was thorough with his explanation of what was going on, and how he would remedy it. I can't thank them enough. They even cut way less…

Reasonable priceSewer repair
SicilianaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Another professional service/install of new toilet on 1/2 bath. Great technical plumbing abilities, and customer service. Happy with all toilet repairs, valve and new toilet replacements, as well as, unclogging drains. Mindfulness with cleanliness while working in both of my properties. Great job by Cody and…

Customer photo from Siciliana's reviewCustomer photo from Siciliana's reviewCustomer photo from Siciliana's review
Reasonable priceSewer cleaningOutdoor plumbing system repairSewer repair
Katherine2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Tim and his team are prompt, professional and knowledgeable. They are glad to help you understand the problem and what the solution is. We would not hire anyone else, in fact several of the staff use them for their own homes.

Reasonable priceDrain cleaningPlumbing pipe repairFaucet repair
Mark1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great service and did a fantastic service l. I will use them in the future

Paid $1,000+Great priceSewer cleaningOutdoor plumbing system repairSewer repair
james1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Had a problem with septic tank another company had not repaired properly and Cody looked at the issue gave me a detailed plan to fix . Over all was great to work with .

Great priceSewer repair
TurnKey9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

As a property management company overseeing multiple properties, we rely heavily on dependable vendors, and this septic company has proven to be a valuable partner. Their team is responsive, professional, and knowledgeable. They handle inspections, pumping, repairs, and emergency calls efficiently while keeping us…

Great priceToilet repairDrain cleaningPlumbing pipe repair
A&T2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Highly recommend these guys for your septic needs. I was in a pinch and having them come in for a second opinion on a large system repair. From the first phone call with Cody I was given confidence that he would operate at a high level. They came well equipped for the estimate and were able to scope and show me my…

Paid $1,000+Reasonable pricePlumbing pipe repairOutdoor plumbing system repairSewer repair
BrunoLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Chase was very professional I strongly recommend

Paid $100–200Great priceSewer repair
Dan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

They did an amazing job! I would highly recommend Hometown plumbing. They were on time, professional and really nice to deal with.

Great priceSewer cleaningSewer repair
RonLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Had some issues with the septic system. Cody and Chase did a good job of accessing the issues and sharing options every step of the way. Also, they were the only septic service that picked up the phone and showed up on Sunday and were able to get the system running and until more extensive digging could be done during the week.

Paid $1,000+Not sureSewer repair
Deborah9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Wow. What a great experience. We had a major clog in our sewer line due to roots growing into it. Tim Adams was highly recommended by my neighbors and he was awesome. Project involved getting utilities identified, a backhoe to dig a deep hole, cutting out the pipe and adding a new one. All in all very…

Sewer repair
Catherine10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Wonderful service.. Had to get the septic tank serviced. Cory explained what was happening and the best way to fix it! He and his helper were very professional and knowledgeable!I highly recommend them!

Paid $1,000+Reasonable priceDrain cleaningSump pump repairSewer repair
Kyle5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Highly recommend. We had a late evening issue, and the folks from Hometown drove over an hour to fix an issue after 9pm. Upon investigation, the issue was determined to be plumbing and not septic. Hometown went out of their way to fix the issue as well as pump the septic. They also gave a few pointers on what to…

Paid $700–800Great priceSewer repair
Melissa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $1,000+Reasonable priceSewer repair

Price

$498-4% vs typical sewer services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 57%Overpriced 0%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Sewer cleaning21$340–$721
Plumbing pipe repair21$292–$1.4k
Outdoor plumbing system repair21$476–$2.1k
Sewer repair18$676–$2.1k
Toilet repair16$173–$607
Drain cleaning15$209–$529
Plumbing leak repair13$246–$517
Plumbing leak detection12$114–$417

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