Analyzing 7,250,7947.3M ReviewsFor 20,55020.6K Experts

Experts Reviews · Company report
Hometown Plumbing and Septic logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%72+5.1Craft & service penalty95−0.5Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Hometown Plumbing and Septic

Atlanta, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 19 sewer services · 5.0★ from 387 Google reviews

📞 Call (678) 598-6528Request a call backWebsite ↗

Report card

Percentile vs other sewer services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hometown Plumbing and Septic is better than 96% of sewer services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hometown Plumbing and Septic is better than 95% of sewer services.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hometown Plumbing and Septic is better than 95% of sewer services.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hometown Plumbing and Septic is better than 100% of sewer services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hometown Plumbing and Septic is better than 100% of sewer services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hometown Plumbing and Septic is better than 72% of sewer services.B
72

Reviews for your job

Customers hired Hometown Plumbing and Septic for 8 kinds of job.

Hometown Plumbing and Septic for sump pump installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$725–$2.1k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Sump pump installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 10
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 4 Google reviews tagged “Sump pump installation”

Noah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Excellent service super knowledgeable and extremely efficient Fixed our water heater in a timely manner Fixed and replaced our septic tank pump as well

Great priceSump pump installation
TurnKey9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

As a property management company overseeing multiple properties, we rely heavily on dependable vendors, and this septic company has proven to be a valuable partner. Their team is responsive, professional, and knowledgeable. They handle inspections, pumping, repairs, and emergency calls efficiently while keeping us…

Great priceToilet repairDrain cleaningPlumbing pipe repair
Harry3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I felt the work was completed in a timely manner with a high quality. I was very satisfied being included in every step of the process. Thank You.

Paid $1,000+Great priceDrain cleaningSump pump installation
greg3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Amazing job! Professional, timely, clean and organized. Overall took less than 30 mins . Great job . Definitely the company for all your septic and plumbing needs

Great priceSump pump installation

Price

$498-4% vs typical sewer services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 57%Overpriced 0%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Sewer cleaning21$340–$721
Plumbing pipe repair21$292–$1.4k
Outdoor plumbing system repair21$476–$2.1k
Sewer repair18$676–$2.1k
Toilet repair16$173–$607
Drain cleaning15$209–$529
Plumbing leak repair13$246–$517
Plumbing leak detection12$114–$417

Compare with

Drain O Might Sewer Cleaning & Jetting Service logoDrain O Might Sewer Cleaning & Jetting ServiceExperts Score 99Atlanta · 4.99★Stars and Pipes Plumbing Atlanta logoStars and Pipes Plumbing AtlantaExperts Score 98Atlanta · 4.98★Pipedreamz Plumbing logoPipedreamz PlumbingExperts Score 97Atlanta · 4.99★