Experts Reviews · Company report
Hometown Plumbing and Septic logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%72+5.1Craft & service penalty95−0.5Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Hometown Plumbing and Septic

Atlanta, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 19 sewer services · 5.0★ from 387 Google reviews

Report card

Percentile vs other sewer services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hometown Plumbing and Septic is better than 96% of sewer services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hometown Plumbing and Septic is better than 95% of sewer services.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hometown Plumbing and Septic is better than 95% of sewer services.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hometown Plumbing and Septic is better than 100% of sewer services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hometown Plumbing and Septic is better than 100% of sewer services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hometown Plumbing and Septic is better than 72% of sewer services.B
72

Reviews for your job

Customers hired Hometown Plumbing and Septic for 8 kinds of job.

Hometown Plumbing and Septic for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$173–$607
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 14
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 16 Google reviews tagged “Toilet repair”

Katherine6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Tim and Cody are absolutely hands-down the best in the business!!!

Great priceToilet repairDrain cleaningPlumbing leak detection
DebbieLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Tim was professional and personable. I appreciate the same day service!

Paid $1–200Great priceToilet repair
Steve6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Hometown was very quick to address our leaking water line, by arriving the next business day. Their prices were reasonable and they even helped us get a toilet working properly at no extra charge.

Paid $2,000+Reasonable priceToilet repairOutdoor plumbing system repair
NATHANIEL1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Cody Harbin and Chase are great. They know what they are doing. They did a great job at my house

Paid $100–200Reasonable priceToilet repair
TurnKey9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

As a property management company overseeing multiple properties, we rely heavily on dependable vendors, and this septic company has proven to be a valuable partner. Their team is responsive, professional, and knowledgeable. They handle inspections, pumping, repairs, and emergency calls efficiently while keeping us…

Great priceToilet repairDrain cleaningPlumbing pipe repair
jerry5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Hometown plumber was very prompt and completed repairs within 15 minutes.

Paid $1–100Reasonable priceToilet repair
Sandy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

They responded quickly, were very friendly and professional, and had everything they needed to repair my toilet.

Paid $200–300Reasonable priceToilet repair
Valerie15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Tim arrived when he said he would and installed it. He cleaned up afterwards and then showed me the unit and answered my questions.

Paid $600–700Reasonable priceToilet repair
Nick8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Prompt fast and clean. Replaced sump pump and added a quiet check valve

Paid $1,000+Not sureToilet repair
Brian8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

It is refreshing doing business with - and supporting - good, quality locally owned businesses and people.

Paid $300–400Reasonable priceToilet repair
Ricky7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Always professional and very knowledgeable. Honest in their work, not trying just to make money off of you. Great company

Paid $200–300Reasonable priceToilet repair
Candy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very nice family feel company. Very good, honest work. Fair pricing.

Paid $1,000+Great priceToilet repairFaucet repairToilet installation
Heather5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Tim was very professional, responsive, & friendly!

Toilet repair+ Responsiveness+ Punctuality+ Professionalism
ElizabethLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Tim was a pleasure to work with. He provided a fair quote for a new water heater, was available for next day service, completed the work quickly, and left the work site clean. I will definitely use him again for my plumbing needs.

Faucet installationWater heater installationToilet repair+ Professionalism
jeff2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Rating only, no written review.

Paid $200–300Reasonable priceToilet repair
James11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $1,000+Great priceToilet repair

Price

$498-4% vs typical sewer services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 57%Overpriced 0%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Sewer cleaning21$340–$721
Plumbing pipe repair21$292–$1.4k
Outdoor plumbing system repair21$476–$2.1k
Sewer repair18$676–$2.1k
Toilet repair16$173–$607
Drain cleaning15$209–$529
Plumbing leak repair13$246–$517
Plumbing leak detection12$114–$417

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