Analyzing 7,234,1467.2M ReviewsFor 20,51020.5K Experts

Experts Reviews · Company report
Hook and Ladder Exteriors logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%86+20.8Value 14%96+13.6Replies to reviews 7%32+2.3Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Hook and Ladder Exteriors

Cedar Rapids, IA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #141Position by Experts Score among all companies we track in this category. of 157 window cleaning services · 4.9★ from 141 Google reviews

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Report card

Percentile vs other window cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hook and Ladder Exteriors is better than 88% of window cleaning services.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hook and Ladder Exteriors is better than 86% of window cleaning services.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hook and Ladder Exteriors is better than —% of window cleaning services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hook and Ladder Exteriors is better than 96% of window cleaning services.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hook and Ladder Exteriors is better than 100% of window cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hook and Ladder Exteriors is better than 32% of window cleaning services.D
32

Reviews for your job

Customers hired Hook and Ladder Exteriors for 4 kinds of job.

Hook and Ladder Exteriors for interior & exterior window cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.26
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.85
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$176–$421
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Interior & exterior window cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#110 / 113
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 26 Google reviews tagged “Interior & exterior window cleaning” · showing 20

Keith2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

First time we had the inside windows done and they are amazing! Did an awesome job, very considerate also.

Great priceInterior & exterior window cleaning
Lori10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★

Would not recommend. Worker came out to our house, did not power wash or wash all our windows but charged us for the whole job. Terrible communication. Will not use again!

Interior & exterior window cleaningPower/pressure washing
Lucas3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Quick, efficient service and a job well done. Kept me informed every step of the way!

Interior & exterior window cleaning
Amy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The windows and solar panels look great! Thanks

Reasonable priceInterior & exterior window cleaningRooftop/skylight cleaning
Kenzie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Caleb is professional, easy to communicate, and great customer service. Our tech was on time, efficient, and also easy to communicate with. Great job guys!

Great priceInterior & exterior window cleaningPower/pressure washing
Scott3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

H&L did a great job including extra time spent on some tougher windows to make them all look new, as well as driveway and house washing. Very reasonably priced - great value!

Reasonable priceInterior & exterior window cleaningPower/pressure washing
Nancy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Awesome Job!!

Great priceInterior & exterior window cleaning
Pat2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Jackson and Jenson arrived right on time. They were energetic, polite and professional. They did a great job. The house looks brand new. We would recommend them and this company to anyone.

Great priceInterior & exterior window cleaningSoft wash cleaning
ConnieLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great looking Windows, Shiny & Clean. Very Professional, nice text before they come to do there work. Polite, & Efficient.

Reasonable priceInterior & exterior window cleaning
Christine8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Jackson and Jensen were super professional and efficient. Cleaned my gutters, washed solar panels and windows (interior and exterior). Highly recommend!

Reasonable priceInterior & exterior window cleaningRooftop/skylight cleaningService not listed
JoLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The guys were so nice and professional. We were very happy with our windows. They did a great job!! They worked well with me and made sure I was happy with the job.

Great priceInterior & exterior window cleaning
Barb2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

They did a great job. Very friendly and efficient. Even pointed out that I have water damage on one of my windows. I had it checked and have other windows with the same problem. Am so grateful that he pointed it out to me. I highly recommend them.

Reasonable priceInterior & exterior window cleaning
MeliciaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Jackson did a great job cleaning our exterior windows. He was very professional and communicated well. We previously had our gutters and house cleaned as well and were happy with those services too. Thank you!

Great priceInterior & exterior window cleaningPower/pressure washing
Stephen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Windows were sparkling clean. All the dust from the siding was gone. We appreciate the service!

Reasonable priceInterior & exterior window cleaningPower/pressure washing
Jenny6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Their team was professional and communicated well after a rain delay through them a bit off schedule. Job well done. Will use again!

Reasonable priceInterior & exterior window cleaning
Susie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great service to have done. Our windows are clean with no hard water spots. Our gutter were dirty on the outside and full on crud. Nolan was quick and courteous. Thanks

Reasonable priceInterior & exterior window cleaning
Sami1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great service, better connections

Great priceInterior & exterior window cleaning
Virjean3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Windows look fantastic inside and out, didn’t realize how much they needed cleaning. The guys did a professional job. Very efficient and pleasant crew.

Reasonable priceInterior & exterior window cleaning
Gina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Excellent job. Would definitely use the again

Reasonable priceInterior & exterior window cleaning
Missy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

They were professional and did a great job. Very reasonably priced. Highly recommend.

Reasonable priceInterior & exterior window cleaning

Show more interior & exterior window cleaning reviews (6 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 26%Reasonable 74%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Interior & exterior window cleaning26$176–$421
Power/pressure washing16—
Rooftop/skylight cleaning2—
Soft wash cleaning2—

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